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Customer reviews

Rating 4.6 out of 5 stars with 1070 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,070 reviews
  • Rated 5 out of 5 stars

    Best laptop I've ever owned!

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    Posted . Owned for 3 weeks when reviewed.

    I've been wanting a Surface Laptop ever since they were introduced! I was able to purchase this device for only $699.00!!! The keyboard is so comfortable and the touch-pad is very responsive. There is no clicking noise with the touch-pad. The 10th generation i5 chip is very snappy with the applications. I don't do any video editing or intense gaming so there wasn't a need for me to purchase the i7 model. Having an option to swap out the SSD is a plus but its a bummer that I cannot upgrade my RAM. The device is contained to 8GB. The Instant On functionality is very responsive. I only wish that the USB-C had Thunderbolt capabilities. Besides these two cons, I love the device and plan on purchasing Surface Laptop 3 accessories, preferably the Surface Dock. The premium feel of the laptop surpasses any laptop I've ever owned. I feel proud to pull out my Surface Laptop 3 whenever I visit my favorite bookstores/coffee shops! Awesome job Microsoft!! :-)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing like I’ve had before

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    Posted . Owned for 3 weeks when reviewed.

    Overall, this laptop is fast, easy to use, light, and sleek. I bought it so I can do my work for school and it gets it done. I use it for things like Microsoft Office, YouTube, and Google Classroom. The track pad and touch screen are incredibly responsive. Sound comes out great through the keyboard which also come backlit and comes in handy when I don’t want to have the lights on. Battery has been good because I do light work that doesn’t require a lot of battery power. The fast charging is amazing as it charges up my laptop from half to full battery in almost 15 minutes. I would recommend this to anyone who is looking for a laptop to do school work on and is going to high school or college.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect laptop!

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    Posted . Owned for 1 month when reviewed.

    I purchased this device because I was in need of a good powerful laptop. I’m used to having a “regular” laptop for my everyday use but I needed something better. I had never considered an expensive flagship laptop before but this device was a great investment and I enjoy using it. It’s really smooth and powerful.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      It's wonderful to hear that Surface Laptop 3 has been a great investment for you. We're glad that you're a fan of its powerful performance and versatility, too. Thank you for sharing your experience; we hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    In love!

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    Posted .

    I am in love with this laptop. The price of this laptop is worth it. It’s not too heavy and is an easy setup for those who are not familiar with technology. Audio doesn’t come out muffled like your normal laptop would. Webcam has an excellent quality for Skype calls and more. I would recommend this wonderful electronic to anyone. You won’t be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Forget Mac, get this instead !

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    Posted . Owned for 3 months when reviewed.

    I’ve has this laptop for a few months and I LOVE IT ! I’m a busy grad student and I have over 50 tabs open (not kidding, currently working on a huge research paper!), over 10 excel spreadsheets, email, YouTube playing in the background and this thing has yet to crash . Battery life is amazing and it charges super quick ! The portability is amazing, super thin and lightweight. Totally worth every penny paid. The sound is amazing on it, mouse track is flawless. My advice: invest in a screen cloth if you like the touch feature, get your self a Bluetooth mouse and purchase a computer sticker to cover top and bottom of device (see picture). It is also super easy to clean/dust. I went from Lenovo to Microsoft, I considered Mac but the specs alone led me to the Surface 3. Thanks Best Buy for an amazing device !

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Luna,

      We're delighted that you love your new Surface Laptop 3. It's great to hear that its portable design and long battery life fits your needs for grad school, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft - Surface Laptop 3 - 13.5" Touch-

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    Posted . Owned for less than 1 week when reviewed.

    the perfect laptop for work lightweight durable and scratch-resistant. No preinstalled apps or junk this is the best laptop for the money. very happy with my purchases. I also brought one for the wife.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Beautiful Glass Cannon

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    Posted . Owned for less than 1 week when reviewed.

    I call this my glass cannon because... well.. it's beautiful and powerful but it breaks easily. I'm not even referring to the hardware, but rather the software. I've had about 4 BSOD's (Blue screen of death) on this device since picking it up a week ago. This occurs while unplugging external monitors from the USBC port and while turning bluetooth on/off. I have no idea why a device fresh out the box is having so many issues, but this is my 4th Surface (Pro 7 or Laptop 3) in the last month that I've had to return to Best Buy for the exact same BSODing issue. On top of that, 2 of 4 devices (including this one) would stop turning on and I'd have to hold the power button to reset. One's screen went out altogether. This doesn't make me very confident that the device will continue to function well past the warranty expiration. Windows is decades old and should be well refined - but the reverse seems to be true. It's as if the old coding that make up its many layers is crumbling underneath the foundation and is evidently plaguing the entire Surface lineup. I really wish Microsoft would scrap the entire thing and create a similar OS with fresh programming architecture that is more focused on reliability rather than catering to legacy software and its many bugs. At this point I'll have to go back to my old macbook as no one seems to get "the laptop" right these days. As a consumer paying a premium for hardware and software made by the same company - we should expect close to perfection that lasts at least 3-4 years. This is simply not it and it's clear that Windows 10 cannot behave itself long enough to make these devices great. Microsoft, if you respond to this review like many others, please do not attempt to walk me through troubleshooting steps. This device should not require troubleshooting after a week. Do better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.

    I bought my son one for Christmas & he loved it. So when I started school in February I bought me one too! What a great, light weight laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lab top

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    Posted . Owned for 4 months when reviewed.

    Better than I thought use it for work on a daily besides home use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface laptop 3

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    Posted . Owned for 3 weeks when reviewed.

    Great value for money and amazing product . I must say surface laptop 3 is the best laptop for office and college use and it’s very light in weight. Love it !

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s ok when it works - but it rarely works.

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    Posted . Owned for 1 year when reviewed.

    It’s been broken more than it’s worked. We’d definitely go apple if we had to spend $1000+ over again. Dropped it off for work multiple times. From what we’re told, it’s particularly difficult to service. Often won’t power on. It worked well when it does work. Geek Squad is always nice. We very much are grateful for the staff here in Savannah, but the computer is pretty terrible. Would definitely not purchase this again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good for me

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    Posted . Owned for 1 year when reviewed.

    I am really regret that bought this laptop. the charger won't work. I had unplug and pluIged in many times. I am so disapointed with Microsoft. I should have bought Apple instead :(

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    LAPTOP Issues

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    Posted . Owned for 1 year when reviewed.

    Have issues with downloading and restarting and Geek Squad cant figure out issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A great mobile powerhouse

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    Posted . Owned for 5 months when reviewed.

    I have used this daily and have been loving it. I do high end photography, web development, and coding. This laptop can handle it all with no lag, no loading, and with great detail. The display is great for my photos when I need to see everything, the cpu can handle my rendering, my coding applications, and my many tabs open haha. The touch screen is also so incredibly useful. I love the keyboard, it feels very rewarding to type on it. The surface surrounding the keyboard is an interesting type of material that helps disperse heat better, and feels soft to the touch. I have never had a laptop with that before, and this is something that I have fallen in love with. Many of my macbook friends are very jealous of the feel of it, and the fact that I can use it for extended hours without having hot hands or wrists, and it can run forever without overheating. The weight of the laptop is very light for me, but what is surprising is how balanced they made it, meaning you can hold one side of it, and it won't droop in your hand. The front facing camera is high quality, I have to use it frequently for online meetings. The one con of the laptop I have found so far was the lack of multiple usb ports, and lack of an hdmi port. I have had to buy a USB splitter, which a little bit of extra hardware I have to carry around with me all the time now. I have gotten used to it, but I find that a splitter has slower transfer and response times than having dedicated ports for each peripheral.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

    Posted .

    I love this laptop! Purchased on a bit of a whim when my old laptop started slowing down, but I am so happy with this purchase. It's sleek, fast, and overall just great. The battery life is incredible (though I assume that will decrease with time like any device), setup was a breeze (the hardest part was getting the shrink wrap off of the box haha). I 100% recommend this computer!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Basic Laptop

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    Posted . Owned for 3 weeks when reviewed.

    Compared to any other i5 8GB RAM on the market, I'd say this a top tier laptop for basic laptop for low to moderate performance. The screen resolution is better than any other laptop I've used before, including several Macbooks. The lack of side ports was a turn-off for me when I first purchased, but after using the USB-C adapter for additional ports I don't really have an issue with it. I would not recommend this laptop for gaming, I don't think it's made for that high of performance. The only 2 real issues I have with this computer are: 1) I was told by the store employee that I could see a maximum of 11.5 hours of battery life with this computer, which is also what Microsoft tries to market online. However, I am lucky to get a maximum of 6.5 hours. Perhaps if I had 1 word document open and nothing else then maybe it'd fit the maximum life, but it's very unlikely. 2) I really don't have the ability to save anything large. I wish the base model for this product came with a 256GB SSD, but for $200 more you can fix that. All around, I'm very happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Charger cord is biggest plus, but also minus!

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    Posted . Owned for more than 2 years when reviewed.

    Really love this laptop! Favorite thing is how the charger plugs in. It's not a barrel connector which gets bent whenever it's on an uneven surface. It's magnetic, and is like a mac charger! Only bummer is that these little buggers have fail annually. Maybe don't get the one with the wall-plug prongs integrated into the adapter "brick". This time I'm trying the one with a cord from the brick to the plug to the wall. Maybe those are better! But they are $89, not $59 like the one that came with the new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Solid piece of equipment.

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    Posted . Owned for 3 weeks when reviewed.

    I truly enjoy this laptop. I originally chose a competitors laptop but found that it had some glitches within the internals that where way beyond my desire to fight through. Returning to the 'hunt' I chose to check out the Surface since it too was rated highly and within the same price point. I've not looked back. I wish that I'd made this my first choice. My only desire with this instrument is that it come with more than one slot for connecting devices. Since my mouse needs this slot to function. I have to choose when to insert my back-up drive. Yes, I can purchase a device that will allow me to use both but it would have been nice (especially in this price point) to have at least (2) A-connectors and possibly a C connector. Definitely not a deal breaker by any means. I would purchase this item again in a heart beat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Mac alternative

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    Posted . Owned for 1 month when reviewed.

    If you don't want a MacBook Air/Pro because of macOS, or other Windows manufacturers such as Dell/HP/Lenovo have let you down in the past, the Surface Laptop 3 (i7 1065G7, 16GB RAM, 256GB SSD, Matte Black) is quite the option. In my opinion, it's the best premium Ultrabook on the market, especially impressive as Microsoft has only been at it for about 3 years. As performance between 85% of Ultrabooks is relatively similar, build and design is a big deciding factor to me, and the Surface won out against worthy competitors such as the Dell XPS 13 (9300), HP Spectre x360 13, and Razer Blade Stealth. A lot of Microsoft + Intel intangibles like Instant On, smart backlighting, and adaptive brightness help this feel like a polished machine that's been innovated for over 10+ years like the XPS lineup. The display on the Surface is excellent. The resolution is higher than standard Full HD (not quite QHD because of the 3:2 aspect ratio), and doesn't sacrifice either battery life (4K Ultrabooks make no sense) or picture quality. Apple and Microsoft seem to be the only ones who believe in making QHD+ displays for 13-14" instead of 4K. It just makes more sense for everyone. Performance is great for a 15W laptop, although I don't need much horsepower from my laptop as I have other desktops for heavy workloads. It's good in short bursts and at lasting long. The quad-core i7-1065G7 has the highest level graphics config for Intel's Ice Lake processors, so this is as good as it gets for this generation. I would recommend 95% of buyers to just buy the 8GB RAM models, as you'll find more use in just having 4 cores than 16GB RAM. Battery life is good, not amazing. I get about 6-7 hours of active users out of a full charge. It can top up pretty fast while in sleep mode with the included Surface Connect charger. Coming from a device that gave me 2 hours max off of a battery, I'm not asking for much. There is some endurance left to be desired, but it's enough for what I need. The touchpad and keyboard are amazing. They're both among the best that Windows Ultrabooks have to offer (although that's not saying much..)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop

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    Posted . Owned for more than 2 years when reviewed.

    Perfect size, extremely fast, easy to download documents. I would absolutely buy this laptop again if given the chance. I got it back in 2020 and 2 years later, there hasn't been any issues. Battery life is great & charges fast as well.

    I would recommend this to a friend

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