Enjoy a safe, convenient shopping experience.Learn more

Main Content

Customer Ratings & Reviews

Highly rated by customers for:

Customer images
Your price for this item is $999.99

Customer rating

Rating 4.6 out of 5 stars with 992 reviews

92%would recommend to a friend.

Write a Review

Rating Filter

Pros mentioned filter

Cons mentioned

Looks like there aren't enough negative mentions yet.

92%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 15 reviews

Page 1 Showing 1-20 of 992 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    The perfect laptop!

    |
    Posted .
    Owned for 1 month when reviewed.

    I purchased this device because I was in need of a good powerful laptop. I’m used to having a “regular” laptop for my everyday use but I needed something better. I had never considered an expensive flagship laptop before but this device was a great investment and I enjoy using it. It’s really smooth and powerful.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      It's wonderful to hear that Surface Laptop 3 has been a great investment for you. We're glad that you're a fan of its powerful performance and versatility, too. Thank you for sharing your experience; we hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love it!

    |
    Posted .
    Owned for 1 month when reviewed.

    I bought my son one for Christmas & he loved it. So when I started school in February I bought me one too! What a great, light weight laptop.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Lab top

    |
    Posted .
    Owned for 4 months when reviewed.

    Better than I thought use it for work on a daily besides home use

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Nothing like I’ve had before

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Overall, this laptop is fast, easy to use, light, and sleek. I bought it so I can do my work for school and it gets it done. I use it for things like Microsoft Office, YouTube, and Google Classroom. The track pad and touch screen are incredibly responsive. Sound comes out great through the keyboard which also come backlit and comes in handy when I don’t want to have the lights on. Battery has been good because I do light work that doesn’t require a lot of battery power. The fast charging is amazing as it charges up my laptop from half to full battery in almost 15 minutes. I would recommend this to anyone who is looking for a laptop to do school work on and is going to high school or college.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Price, Set up

    Rated 5 out of 5 stars

    In love!

    |
    Posted .

    I am in love with this laptop. The price of this laptop is worth it. It’s not too heavy and is an easy setup for those who are not familiar with technology. Audio doesn’t come out muffled like your normal laptop would. Webcam has an excellent quality for Skype calls and more. I would recommend this wonderful electronic to anyone. You won’t be disappointed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Like it for performance. Hate it for quality and s

    Posted .

    Great PC, but if the little rubber feet on the bottom fall out and get lost, the best you can hope for is a refurbished replacement for THE ENTIRE MACHINE. Ridiculous that they won't send me the little feet when poor quality and adhesives allowed 2 of 4 to fall out. Fortunately, I didn't lose the parts. Good luck to you, though.

    Features

    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Best laptop I've ever owned!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I've been wanting a Surface Laptop ever since they were introduced! I was able to purchase this device for only $699.00!!! The keyboard is so comfortable and the touch-pad is very responsive. There is no clicking noise with the touch-pad. The 10th generation i5 chip is very snappy with the applications. I don't do any video editing or intense gaming so there wasn't a need for me to purchase the i7 model. Having an option to swap out the SSD is a plus but its a bummer that I cannot upgrade my RAM. The device is contained to 8GB. The Instant On functionality is very responsive. I only wish that the USB-C had Thunderbolt capabilities. Besides these two cons, I love the device and plan on purchasing Surface Laptop 3 accessories, preferably the Surface Dock. The premium feel of the laptop surpasses any laptop I've ever owned. I feel proud to pull out my Surface Laptop 3 whenever I visit my favorite bookstores/coffee shops! Awesome job Microsoft!! :-)

    Features

    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    A great mobile powerhouse

    |
    Posted .
    Owned for 5 months when reviewed.

    I have used this daily and have been loving it. I do high end photography, web development, and coding. This laptop can handle it all with no lag, no loading, and with great detail. The display is great for my photos when I need to see everything, the cpu can handle my rendering, my coding applications, and my many tabs open haha. The touch screen is also so incredibly useful. I love the keyboard, it feels very rewarding to type on it. The surface surrounding the keyboard is an interesting type of material that helps disperse heat better, and feels soft to the touch. I have never had a laptop with that before, and this is something that I have fallen in love with. Many of my macbook friends are very jealous of the feel of it, and the fact that I can use it for extended hours without having hot hands or wrists, and it can run forever without overheating. The weight of the laptop is very light for me, but what is surprising is how balanced they made it, meaning you can hold one side of it, and it won't droop in your hand. The front facing camera is high quality, I have to use it frequently for online meetings. The one con of the laptop I have found so far was the lack of multiple usb ports, and lack of an hdmi port. I have had to buy a USB splitter, which a little bit of extra hardware I have to carry around with me all the time now. I have gotten used to it, but I find that a splitter has slower transfer and response times than having dedicated ports for each peripheral.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Microsoft - Surface Laptop 3 - 13.5" Touch-

    |
    Posted .
    Owned for less than 1 week when reviewed.

    the perfect laptop for work lightweight durable and scratch-resistant. No preinstalled apps or junk this is the best laptop for the money. very happy with my purchases. I also brought one for the wife.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    Rated 2 out of 5 stars

    Beautiful Glass Cannon

    |
    Posted .
    Owned for less than 1 week when reviewed.

    I call this my glass cannon because... well.. it's beautiful and powerful but it breaks easily. I'm not even referring to the hardware, but rather the software. I've had about 4 BSOD's (Blue screen of death) on this device since picking it up a week ago. This occurs while unplugging external monitors from the USBC port and while turning bluetooth on/off. I have no idea why a device fresh out the box is having so many issues, but this is my 4th Surface (Pro 7 or Laptop 3) in the last month that I've had to return to Best Buy for the exact same BSODing issue. On top of that, 2 of 4 devices (including this one) would stop turning on and I'd have to hold the power button to reset. One's screen went out altogether. This doesn't make me very confident that the device will continue to function well past the warranty expiration. Windows is decades old and should be well refined - but the reverse seems to be true. It's as if the old coding that make up its many layers is crumbling underneath the foundation and is evidently plaguing the entire Surface lineup. I really wish Microsoft would scrap the entire thing and create a similar OS with fresh programming architecture that is more focused on reliability rather than catering to legacy software and its many bugs. At this point I'll have to go back to my old macbook as no one seems to get "the laptop" right these days. As a consumer paying a premium for hardware and software made by the same company - we should expect close to perfection that lasts at least 3-4 years. This is simply not it and it's clear that Windows 10 cannot behave itself long enough to make these devices great. Microsoft, if you respond to this review like many others, please do not attempt to walk me through troubleshooting steps. This device should not require troubleshooting after a week. Do better.

    Features

    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great Basic Laptop

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Compared to any other i5 8GB RAM on the market, I'd say this a top tier laptop for basic laptop for low to moderate performance. The screen resolution is better than any other laptop I've used before, including several Macbooks. The lack of side ports was a turn-off for me when I first purchased, but after using the USB-C adapter for additional ports I don't really have an issue with it. I would not recommend this laptop for gaming, I don't think it's made for that high of performance. The only 2 real issues I have with this computer are: 1) I was told by the store employee that I could see a maximum of 11.5 hours of battery life with this computer, which is also what Microsoft tries to market online. However, I am lucky to get a maximum of 6.5 hours. Perhaps if I had 1 word document open and nothing else then maybe it'd fit the maximum life, but it's very unlikely. 2) I really don't have the ability to save anything large. I wish the base model for this product came with a 256GB SSD, but for $200 more you can fix that. All around, I'm very happy with my purchase.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Portable

    Rated 5 out of 5 stars

    Forget Mac, get this instead !

    |
    Posted .
    Owned for 3 months when reviewed.

    I’ve has this laptop for a few months and I LOVE IT ! I’m a busy grad student and I have over 50 tabs open (not kidding, currently working on a huge research paper!), over 10 excel spreadsheets, email, YouTube playing in the background and this thing has yet to crash . Battery life is amazing and it charges super quick ! The portability is amazing, super thin and lightweight. Totally worth every penny paid. The sound is amazing on it, mouse track is flawless. My advice: invest in a screen cloth if you like the touch feature, get your self a Bluetooth mouse and purchase a computer sticker to cover top and bottom of device (see picture). It is also super easy to clean/dust. I went from Lenovo to Microsoft, I considered Mac but the specs alone led me to the Surface 3. Thanks Best Buy for an amazing device !

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Luna,

      We're delighted that you love your new Surface Laptop 3. It's great to hear that its portable design and long battery life fits your needs for grad school, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Surface laptop 3

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Great value for money and amazing product . I must say surface laptop 3 is the best laptop for office and college use and it’s very light in weight. Love it !

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    A Solid piece of equipment.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I truly enjoy this laptop. I originally chose a competitors laptop but found that it had some glitches within the internals that where way beyond my desire to fight through. Returning to the 'hunt' I chose to check out the Surface since it too was rated highly and within the same price point. I've not looked back. I wish that I'd made this my first choice. My only desire with this instrument is that it come with more than one slot for connecting devices. Since my mouse needs this slot to function. I have to choose when to insert my back-up drive. Yes, I can purchase a device that will allow me to use both but it would have been nice (especially in this price point) to have at least (2) A-connectors and possibly a C connector. Definitely not a deal breaker by any means. I would purchase this item again in a heart beat.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Laptop for College Students

    |
    Posted .
    Owned for 2 weeks when reviewed.

    I needed a laptop or computer really fast because my old computer gave up and the audio from my tablet was messing up. I was having a hard time deciding was laptop to get until I found this one with no cons. After using if for about a month it is a perfect laptop to use and it is really sexy looking. The touch screen works and the keyboard feels smooth. The connections and speakers work perfectly. If this item is on sale for around 599 ot 699 get it because I know it will be sold out fast.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Worth it.

    |
    Posted .
    Owned for 3 months when reviewed.

    I bought this for a laptop for school. And let me tell you, this is the best choice. I'm currently a Junior in High school, and with this whole pandemic going on I'm always on my computer. I decided to go with this option and its amazing. The battery although good, could be a bit better (last around 6 hours with nonstop use). But everything about this computer is perfect.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Erick,

      We're glad that Surface Laptop 3 has been a great choice for your school work. Thank you for sharing your experience with it; we hope you continue to enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Starter Laptop

    |
    Posted .
    Owned for 1 month when reviewed.

    Any new computer is going to be great. PROs: The touchscreen feature is great for homework especially at this time when everyone is adjusting to homeschool! It is really lightweight. The Camera is way better than my MacBook Pro which doesn't surprise me as Mac device cameras suck. The charger plugs in sideways and it's magnetic. You don't even have to be looking for it to plug because the magnet will catch it. Since it plugs in sideways the cable should last much longer and won't get in the way if you have limited space. (again I'll reference apple cables, they fall apart so fast) Recommendation: Get a suitable touchscreen pen if you anticipate needing the feature to handwrite as its hard to write with your finger and have it look nice.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Ok, but wish I'd had time to research

    |
    Posted .
    Owned for 1 month when reviewed.

    Needed new laptop QUICKLY so didn't do research, just took sales rep's recommendation (my bad). No serious issues, but don't like three things. 1) the magnetic power connection - its a good idea, but at least on mine the cord is a little wonky so it takes more fumbling than it should to make a strong connection. 2) Only one USB port, so had to buy a converter which is very small and I'm sure I'll lose many of them 3) not really fond of the "surface" surrounding the keyboard.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Computer Totally Love it!!

    |
    Posted .
    Owned for 1 month when reviewed.

    I love this computer. I purposely bought last years model because I wasn't sure if I would like it. I LOVE it. Best laptop I have ever used. I love the touch screen, the light up keyboard, lightweight build and all the great features. It was also super easy to set up. Microsoft surface will be the only laptops I buy here on out.

    Features

    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    I love my surface laptop

    |
    Posted .
    Owned for 11 months when reviewed.

    I loveeeeeeee this computer, because it holds so much storage and it does so much that you couldn't even imagine. I recently got this computer at the beginning of 2020, and I've been in love ever since. It charges fast, you can unlock it with your face, and it's touch screen. Not to mention I can multitask while doing homework for classes. Definitely a resourceful computer if you're a college student.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
Shopping Assistant