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Customer Ratings & Reviews

Your price for this item is $1,104.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 1,516 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Pricey but well worth the money!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter for when she started college. She wanted something light weight and yet small but not too small. This was perfect!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great overall.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better performance than I expect. New Intel 10th gen with 10nm is very powerful. And very good battery life. Its able to charge through usb-c, but it gets hot than through surface connector.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Not too bad....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 16" laptop finally died. It was so heavy and bulky. So I wanted something thinner and lighter in weight. This is ALL that. Unfortunately it is a tad too small for me. When I am typing, I think I graze the touchpad below. That causes the cursor to move to the wrong place. In the middle of typed work. That is why I think it was overpriced. So I'm still getting used to it. I look forward to taking this on vacation or trip. Whenever this COVID is under control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is excellent. It has never given me any issues and runs strong. It’s very sleek. I bought this computer for college and it served me well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very portable and good for the novice user

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a lot of issues when the administrator email was missed spelled. Very difficult to fix. Once that was fixed it’s been easy to navigate. Great size and easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Weight

    Rated 5 out of 5 stars

    Solid laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop during the Black Friday sales. Price was very competitive, design is sleek, laptop is light, and graphics are sharp. No issues with use yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love My Laptop!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! It is so light and compact I can take it with my anytime, anywhere. I love the color, the quality is great, and it’s easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Good, but screen cracks easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love this laptop. It uses 3:2 display (like the Macbooks do) which is the preferred aspect ratio in my opinion. The keyboard and touchpads are very responsive; laptop is quiet and stunning screen. Performance isn't too bad for non demanding tasks and basic photoshop. My only issue is that the screen cracks too easily if you get the Metal version, there is nothing that separates the Glass and metal from touching one another. This results in self cracking screens or easily cracking screens if laptop is picked up the wrong way. Microsoft does free replacements for this as its a known issue. Because of the screen cracking, I returned the device and got the next best thing > the Dell XPS 13 9300.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Weight

    Rated 5 out of 5 stars

    Great computer for the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer. Lightweight, sleek feel. I purchased one for my wife and we liked it so much we purchased 2 more for our high school age children. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Laptop!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned several laptops (20+) in my life and this is the best one yet. SUPER fast and easy to use. Screen resolution is outstanding!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Sleek and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It does everything I ask of it. It's slim, quick and hasn't given me any hassles to date. It's exactly what I was hoping it would be when I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    AR Mechanical's newest worker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the Best laptop I ever owned. Super asy to use and the quality is so great. Super fast with everything it does. Thanks Microsoft. AL R.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Excellent quality for price. Love my new surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing. It’s super fast and clean. The design is sleek. And the battery life is long lasting. Very good purchase for the price I paid. Will definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this pink Surface for my teenage dtr, she loves it, , the apps, capability, easily turns on, navigation, she even loves the charger on the side., great audio. I've heard from others that surface get hot right away, my dtr is not having that problem & she uses it quite a bit, daily. I chose this one over MAC, as I have one for work as well, working out great. So far, we have no complaints. I have both Mac Pro & Surface, so I'm learning a lot about both, yet loving both. Perhaps biggest difference for me, might be money you pay for the name, MACPro was more expensive

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    easy to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great purchase - Open box item, nice condition, almost 1/2 the cost. size just right for taking on the go. lightweight & screen has nice clarity

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I saw a coworker at a conference use this laptop and it looked so chic but the quality of the screen was nice and overall it looked nice... she highly recommended this product and tbh it was worth every penny. Though it’s “smaller” than your regular laptop, the quality is much better and the screen is actually big enough for what you need to do. I used this for work to run reports, split screen, work on excel sheets. I loved it! The keyboard area has a different material which I like. I can’t comment for all the high tech / IT stuff but it did more than what I needed it for :)

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Vee,

      We're thrilled that Surface Laptop 3 was recommended to you. It's great to hear that you're a fan of its performance and screen quality, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-store customer rep recommended the perfect laptop for me. I couldn't be happier! It's fast and so lightweight. The screen is crystal clear!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're delighted that you love the speed, display quality, and lightweight design of your Cobalt Blue Surface Laptop 3. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop! The sleekness, functionality, ease of access, and speed is just what I needed to be effective and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 47 years old, and this is the very first laptop I have ever purchased for myself. Until now, I have always borrowed a laptop when I needed one. I am primarily using this laptop for school, and I absolutely LOVE it! It is fast. The keyboard is delightful (I thoroughly enjoy typing on a good keyboard). The camera is great. It plays videos perfectly. The touchscreen works like a dream. Oh, and I love Microsoft Edge as a browser - first time using it. I definitely recommend Microsoft Surface Laptop 3. You need it in your life!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this laptop. Really good screen quality. Super fast and so far everything has worked well. Thinking of buying one for my daughter soon.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're thrilled that you love your new Surface Laptop 3. It's great to hear that you're satisfied with its overall speed and screen quality, too. Thank you for sharing your experience; we hope you continue to enjoy it and we also hope your daughter enjoys hers if she gets one.

      Cheers,
      Chuck
      Surface Customer Care Microsoft