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Customer Ratings & Reviews

Your price for this item is $1,104.99
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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,516 reviews
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop for what it is. I’m a Mac user and struggled to find a windows laptop with the level of quality that Apple has. This one does it. I have the black one and it’s super slick, especially for a business setting. It’s definitely powerful enough for what i need, which are most office products (including Power BI, which they don’t yet have for Mac). The keyboard is perfect and I could type on it all day. The screen is sharp enough and has tough capabilities (although I never touch a laptop screen), but the reason I didn’t give a full 5 stars is because the screen is so reflective. I can tolerate it but if you look at it next to a MacBook Pro screen, it’s no contest!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the surface laptops except for one big problem. The lack of a Thunderbolt 3 port. Microsoft states its due to reliability, I feel they don’t want to pay the Intel tax to use it. The inability to transfer large files 50gb very quickly just crush this and make me stick to my Mac and Razer Blade 13. I love the build, weight, keyboard of the surface. But going from a T3 to USB-C is like going from a Mustang to a Focus.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Very happy with new laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get a new laptop as old (7 yrs) laptop died. Very happy with this new laptop. Lightweight, easy to use. I would definitely recommend this model.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop has met every expectation I had of it. It’s incredibly easy to use, has a very fast processor and I can take it anywhere due to its lightness.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop for my girlfriend. I own 6 other laptops and this one and my surface pro 6 top them all. Great battery life, quick and a strong reliable build.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Microsoft Surface 13 inch laptop. Lightweight easy to use. I would recommend this laptop for a dependable every day laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    lab top

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best lab tops ever , fast , bright , great battery life , touch screen , its my favorite color blue

    I would recommend this to a friend
  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good laptop, it's very fast and it has a nice design. after Apple i feel this is the product to go. i also recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Works as it should. Lightweight, fast processor and the silver is a beautiful color. Also great customer service at Best Buy

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Caroline,

      We're thrilled that Surface Laptop 3's speed and lightweight design fits your needs. We're glad that Best Buy provided great customer service, too. Thank you for sharing your experience; we hope you enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Loads fast , I love that battery last for many hou

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that is not heavy, easy to take any where and connects to internet f as t

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Usb ports

    Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its compact and lightweight. Wish it had more built in ports. I needed to buy an external attachment in order to have HDMI and an SD card reader. Other than that I love this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this computer for about a year and it’s been great. No issues, crazy fast, easy to use. 10 out of 10! Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Nice build

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and the keyboard. I use this daily and never had an issue with it. I would highly recommend it his laptop. Lightweight and fast!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect high powered laptop for casual user, nice fast speed when on the internet, great resolution and very easy to navigate!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    I love this laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always liked the surface pro but didn’t want one because of its keyboard and kickstand. But this is perfect! Super light, super fast, and very chic.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Very good for the price and the perfect size too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light and portable. The laptop is very skinny and has a clean aesthetic. Very good for the price and the perfect size too.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    A Perfect Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works like a dream! The touchpad feels nice and gestures feel smooth and responsive. The keyboard is also a great experience. The key travel is perfect and my hands rest perfectly on the base of the laptop. It's very spacious! Everything just looks and works so flawlessly. I use a lot of specialized programs including graphic design programs such as Affinity Designer/Publisher and intense geospatial tools like ArcGIS Pro. This computer had no problems running those programs. I would highly recommend this device.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      Thank you for recommending your new Surface Laptop 3 as the perfect computer! We're thrilled that you're enjoying its responsive controls and flawless performance. We hope you get a lot of use out of it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Quality laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent laptop, battery could be better, but speed is good and display looks nice. Very compact and easy to carry around.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    An incremental upgrade to a sleek design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad Microsoft finally offers an all metal surface finish. My older Surface Laptop gen 1 has the Alcantara fabric, and although it was comfortable, it absorbed sweat easily and was harder to clean. The mate black on this newer model is gorgeous. The build quality on this third gen is as excellent as ever. It finally has a USB-C port. However, this port does not support Thunderbolt 3 speed. So you can't plug in an external GPU. I have the i5 with 8GB of RAM, and it handles Photoshop and Lightroom. I also like the new fast-charging feature, but this feature only works when your laptop is closed and sleeping :-/ .

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great laptop for intermediate laptop users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, easy to use, and very lightweight. Loved how it synced everything from my previous laptop (which was a HP) without a hitch!

    I would recommend this to a friend