Customer Ratings & Reviews
- Model:
- V4C-00043
- |
- SKU:
- 6374329
Customer reviews
Rating 4.6 out of 5 stars with 1516 reviews
(1,516 customer reviews)Rating by feature
- Battery Life4.4
Rating 4.4 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Weight
Rated 5 out of 5 stars
Super portable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great computer weightless great battery super fast loading speed perfect for college
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Keyboard qualityCons mentioned:Fan noise
Rated 2 out of 5 stars
Buzzing sound under keyboard, fan issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through 2 of these Surface Laptops, and I really wanted to like it. The 3:2 screen is excellent for productivity, the keyboard is wonderful to type on, and the alcantara finish on the inside is super comfortable. But after going through 2 of these and having similar issues between them, I decided to get something else. The first one had an issue with the fans where they would sound like they were constantly and quickly revving up and down in speed. Like a car trying to turn over. Not just that, but there was a static buzzing noise under the keyboard, right near the F12 key. I exchanged it for another one, and while the fans were much better on the new laptop, the annoying buzzing sound remained. Looking online, the buzzing sound has been a common complaint since the laptop's launch, and the most Microsoft has done to address it is apparently telling people that it's 'normal'. I'm sorry, but an electrostatic-sounding buzz under the keyboard should not normal for any laptop. It's very audible and very annoying if you're in a quiet room.
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Weight
Rated 5 out of 5 stars
Great Laptop for College
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son for college. He loves it. Very light. Easy to set up. Great product.
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Great computer for my Granddaughter for college
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to set up and nice size and weight for transport back and forth for classes.
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Weight
Rated 5 out of 5 stars
Laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! Bought it for work use. It’s slim and lightweight . Fits in any bag.
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Matte Black
I would recommend this to a friend - Pros mentioned:Keyboard quality, Speed
Rated 5 out of 5 stars
AWESOME!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is A+! It is quick, comfortable keyboard, great trackpad, awesome screen.
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Matte Black
I would recommend this to a friend - Pros mentioned:Speed, Weight
Rated 5 out of 5 stars
So glad I splurged.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this computer. It's lightweight, fast, sleek, and thin!
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the screen looks great. battery backup is awesome. great laptop for college students
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Matte Black
I would recommend this to a friend - Pros mentioned:Speed, Weight
Rated 5 out of 5 stars
So light!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! So thin and light!! Fast!! Helping me get thru this online courses!
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
It's wonderful to hear that you love your new Surface Laptop 3 for doing online courses. Thank you for sharing how much it's been helping you with remote learning; we hope you continue to enjoy using it.
Cheers,
Chuck
Surface Customer Care
Rated 5 out of 5 stars
Great Laptop
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for school and home use! Highly recommended
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Matte Black
I would recommend this to a friend- Pros mentioned:Speed, Weight
Rated 5 out of 5 stars
Great Laptop for Personal and Professional Use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, lightweight, and affordable. Hard to find a better laptop even at twice the price.
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Matte Black
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Buy!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer in place of buying a Mac Book. I am super glad I bought this computer instead because it is so easy to use and portable. It is more versatile for what I needed it for and I can do so many other projects. I recommend this computer to anyone looking for a Cricut Design space usage. I has surpassed my expectations.
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Rated 5 out of 5 stars
Easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no regrets with this purchase. very easy to use and light weight
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Matte Black
I would recommend this to a friend - Pros mentioned:Design, Speed
Rated 5 out of 5 stars
Good for home users
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and fast working computer. Good design. But one bad thing..coming without mouse
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Ease of use, Weight
Rated 5 out of 5 stars
Great item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, love the screen size. The color is pretty, computer is light weight
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Design, Ease of use
Rated 4 out of 5 stars
Nice laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use especially for someone who is not computer savvy. Also very nice looking.
I would recommend this to a friend - Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Great quality, fun to use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is really nice to use. Almost startlingly fast when waking from sleep and quick on power up. Battery life isn't stellar, but sufficient for my needs. The keyboard is a pleasure to use. Love the alcantara texture as well. The biggest drawback I've seen so far in the first few weeks of use is that home and end keys were shared with function keys. Overall, it's a really fun device to use.
I would recommend this to a friend - Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Love it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my Surface laptop a lot. I was worried one time that it wouldn't come on but I learned that the laptop goes to sleep and you have to type some keys to bring it back on. I purchased it for school work. I like it that is light and the touchscreen is very convenient. The speakers volume is good and also the face recognition system. I am very pleased with this purchase.
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Sandstone
I would recommend this to a friend - Pros mentioned:Weight
Rated 4 out of 5 stars
Solid laptop with a good Premium feel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As far as thin and lights go, this is one of the best. The build is one of the best and the feel and weight of it makes it amazing to hold in a bag or in hand. The 3:2 screen ratio is great for viewing the web and writing and the fans are barely audible. Top laptop for what I need it for and if you need more power just look to the other Surface 3 models.
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Matte Black
I would recommend this to a friend - Pros mentioned:Keyboard quality
Rated 5 out of 5 stars
Reliable device, reliable source
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd Surface I've purchased from BB, now each of my kids have their own. This is a durable computer that my 12 year old has used for 3 years, including the drawing stylist. She has drawing software and uses the screen like etch a sketch. No drama, no issues, no down time. All my kids do online school and use the full MS office package, Teams, and play games such as Minwcraft.
This review is from Microsoft - Surface Laptop 3 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Matte Black
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Thanks for the great shout out! We're delighted to hear that Surface has been a hit with the whole family. We designed Surface Laptop 3 to keep up with you throughout the day, from work to gaming and everything in between! Since you mentioned that your daughter enjoys drawing, we'd like to share a link to the apps that work seamlessly with Windows Ink, giving your daughter more creative options: https://aka.ms/AA4r437. We appreciate you taking the time to share your experience with the community and we're excited to have you part of the Surface family!
Cheers,
Rebecca
Surface Customer Care










