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Customer Ratings & Reviews

Your price for this item is $1,104.99
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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,516 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love the Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Surface Laptop 2 as my primary work computer so when it came time to find a new personal laptop, the new Surface Laptop 3 made perfect sense. And, I luckily got a different color so I could tell them apart. I like the Surface because it's lightweight and thin but still powerful enough to run applications.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Erick,

      We're thrilled that you love your new Surface Laptop 3 for personal use. It's great to hear that it has the portability and power that you need. Thank you for sharing your experience; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Amazing streamlined computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer so I could start working from home on a computer that wasn't almost 15 years old, and found the great deal on the Surface Laptop 3. It's incredibly lightweight but powerful, and the Sandstone color is a dream. Highly recommend if you want a Windows computer that runs (and almost looks like!) a MacBook Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Clean, nice colors, and fast.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very compact laptop, light in weight, and it’s fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    A lot of bang for the buck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up nice screen viewing area. Love the keyboard

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really debating between this and Mac. Glad I chose this instead! I got the cobalt blue and it’s very slick appearing. Coming from a 15.6” monitor, I was very hesitant to downsize to the 13.5 but the screen is big enough that I don’t notice a difference. It’s also really light and thin which makes it easy to travel with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Ultrabook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned more computers than I can count, and this is definitely one of my favorites. I purchased it for my wife who needed Windows device. Microsoft designed the hardware wonderfully. The build quality is excellent, the metal finish is comfortable to type on, and it doesn't have the terrible keys that plague Apple's computers. The last computer I enjoyed like this was the old-school MacBook Air. Unfortunately, they're just a shell of what they used to be. Microsoft has really delivered with this. The battery life is excellent, it has a couple port options in a day when most companies are stripping them from their laptops, and the screen is sharp. Plus, the 3:2 ratio screen is a delight to use. The height of the screen is more like a 15.4" laptop, though it's closer in size to the average 13.3". Now that she has one, I'm considering buying a black one for myself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good device but with blind spots

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the looks of this computer at first, but it bothered me that the keyboard deck was very flexible. The alcantara was nice but it was more difficult to clean than the surface pro one because you can't detach it. Really beautiful screen but it never got bright enough to not have a large amount of glare. The level of glare made me not want to use the touchscreen because it was even more obvious than on other touch laptops. The key travel was great. I think microsoft did a great job with its keys on most devices, but the wobble of the deck just really ruined the experience. I imagine if you go with the black or gold colors it wouldn't have this problem as its an all metal deck but I can't be sure. The fast charging was great and the inclusion of a usb port on the charging brick to allow you to charge another device is genious, I wish other brands considered this in their charger designs. This is a really pretty computer and I really wanted to love it but the glare and the deck made it feel less premium and I brought it back to get the Surface Pro 7. I think if you are getting a surface the Pro is the way to go anyways because its what they really excel at.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great computer!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is Easy to use. Love that it is lightweight

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable form factor but solid enough to be comfortable carrying around. High quality and good looking touch screen. The SSD lets it start up quickly. The battery life seems really good so far. The cobalt blue is very dark, almost black. It sets it apart from the normal selection a bit.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're thrilled that you're enjoying the touchscreen and portable design of your new Surface Laptop 3. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    James Lianzo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really slim, work fast and easy to browse. Overall perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect Size and Color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a company-owned laptop for years (Dell and Asus), so this was my first personal purchase in a long time. Love the size of my Surface and it's portability ... it's very light! And the color (sandstone) is beautiful. One thing I would have liked was backlit keys. Other than that, I love it!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're delighted that you love the design and portability of your new Surface Laptop 3. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Amazing camera

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it very friendly user fast and quick downloads

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    This is a beautiful machine! I love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a powerful and elegantly beautiful laptop, buy this one. It runs Windows 10 in a solid and snappy fashion. I looked a Apple but their laptops do not allow touchscreen. This laptop has all the features that you want in a laptop. I have no gripes about it. I am very impressed with it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Marco,

      We're glad that you're enjoying the power and performance of your new Surface Laptop 3. Than you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Here is a nice touchscreen laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop that runs all of the programs that I need to use on a daily basis. The unit being from Microsoft gets all needed updates for hardware and software all from just one site, no need to get firmware updates from one site then Microsoft updates from the Microsoft site.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    From a Mac user - love this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing runs very fast, has a great screen, and love the Windows Hello Face ID. No complaints at all. If I wasn't so far up Apple's ecosystem this would have been great. Alas, my wife decided to get the comparable MacBook Air, which runs a little slower but has a nicer screen overall.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    An amazing laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am SO impressed with the versatility of this laptop. It’s value is immeasurable— the bang for the buck here is out of this world. The design of the Surface Laptop 3 is seamless and fluid. It’s functionality is also stellar. I am very satisfied with my purchase. I have had no issues thus far.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're thrilled that you're enjoying the value and versatility of your new Surface Laptop 3. It's great to hear that you're a fan of its sleek design as well. Thank you for sharing your thoughts; we hope you get a lot of use out of it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Cons mentioned:
    Usb ports

    Rated 4 out of 5 stars

    Worth a try

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium feel and sleek. Value wise I wont pay full price. I think 799 would be a price point. There are limited ports. The keyboard feels flimsy quality and has some give. Sound is great and screen brightness is ok. There was no lag in you tube or browsing Battery life is 6 to 7 hours which is under par for the price point

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop. light weight. nice color good battery life

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Powerful computer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these Surface Laptops, they are sleek, fast, and reliable. Make sure you have a good power source. The design cannot be beat, love these machines. Works well as its own unit or even better with a microsoft dock and a couple monitors. These things are BEASTS

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love this Laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased a surface laptop 2 early this year and I loved it, so when I saw this new generation i had to get it for my gf. It's a beautiful color and i like how fast it can be for most of the simple inputs, unlike the hp spectre that I had to return since it was not responding as fast as this laptop.

    I would recommend this to a friend