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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 1,516 reviews
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter for college because I have loved the one that I use for work. The size and functionality is excellent and is great for everything from doing spreadsheets to watching Netflix.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 3 out of 5 stars

    Otherwise Fantastic Experience Ruined

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Especially when factoring in discounts, the Surface Laptop 3 is arguably the perfect multipurpose laptop for the price for anyone who doesn’t need serious graphics performance (like for games or 4K video editing). Everything about it was perfect, from the screen to the keyboard to the trackpad, to the amazing to the overall build quality. The only reason why this isn’t a 5 star is because of the crackling sound in the speakers that happens whenever switching between windows programs occurred. It couldn’t be fixed by any of the measures found on the web, even by factory resetting the device. I swapped it out for a new one and the same thing happened. It was a very disappointing dealbreaker, and a problem that Microsoft needs to sort out...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect and Affordable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price and amenities cannot compare to another laptop. It has everything we need and the processor is very fast. No complaints and a nice bonus they offer a variety of colors. We purchased the Gray/Blue color and we love it.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Bought it for my wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loved it! It is everything she wanted. Light enough to carry easily with a screen large enough that she can see what she wants. The onboard hard drive was not large enough to hold all her photos. She has way too many photos!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Really nice laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for running power point and other stuff, with a fast solid-state drive. The touch screen works great. Get a Plugable dock for it that plugs into the USB-C port and you can hook up 3 external monitors plus other stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Sleek Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am amazed with the overall quality of this laptop, works extremely fast and has great aesthetics. I would recommend to anyone. I upgraded from a Microsoft Surface Pro 3 and love the laptop setup vs a tablet based computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MBA student loves this laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Entering an MBA program, I needed a moderately powerful laptop to handle various data programs. This one certainly gets the job done. The camera is of decent quality and works great for online meetings (its much better than a budget laptop camera). I've had no issue with people hearing me via webcam discussions. The overall sound quality is above average for what I expected. Extremely quick start up due to the SSD. I am a former Mac user, that is now converted to Microsoft surface laptop due to this product. I'll admit, I was skeptical about the surface laptop in my chosen color, because of the alcantara. However, after three weeks i can verify that i do prefer the alcantara to not having it :) It's not very noticeable and it does have a rich feel.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Welcome to the Surface family! We're thrilled that it's powerful enough to handle the programs needed for your schoolwork. Thank you for sharing your experience; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Excellent value!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter as she heads off to college. She has used it for video chat, playing games, and other applications and it runs seamlessly. Batttery life has proven to be solid. Definitely a great entry laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good overall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent performance and quilt quality. The web cam is great for video calls and Windows Hello. I like that charging via USB C is offered. Battery life is usually either amazing or average depending on my workload.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Quick operating system and slick design.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the Surface 3 laptop. It has a quick operating system. It is light weight and extremely portable. The Windows Hello sign in option makes signing in much easier. The graphics are nice. It is a great computer for college students.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Holly,

      It's fantastic to hear that your new Surface Laptop 3 has proved to be a great device for your college needs. We're glad that you're a fan of its lightweight design and Windows Hello security option, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the laptop for work and it's light weight and an attractive color (cobalt blue). I like the touch screen capabilities and as of right now I have no complaints - it gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Microsoft has hit a home run with this Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough good things about this sleek, fast, powerful laptop from Microsoft. Other companies should take note. It would be nice if they come down on the price, but really for what you get with this laptop I would pay more.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Mac to Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I am a Mac user but after constant mouse pad issues and lack of compatibility with Word etc. I decided to part ways and start using the surface. The speed is way better and quality overall.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Very lightweight and fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not realize this computer had a Face ID option, so that was a nice surprise. The computer has a very sleek and modern design. Looks like modern and expensive like a Mac without the MacBook price. Really great!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Beautiful Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely gorgeous Laptop! I have to relearn windows because I'm so used to OS systems due to having the same mac laptop for 8 years. However playing around and learning on this computer is worth it because its so pretty! Also a plus with the touchscreen!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is even better in person. It has a fast processor. Also, the sandstone color is even better in person. I do think it was on the heavier side as far as weight, but it’s not noticeable now. Great buy!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Erika,

      We're glad that you're a fan of the processing power and design of your Surface Laptop 3. Thank you for sharing your experience; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good performer and good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded from the original surface pro, this is of course faster, more memory and a much better and bigger screen. rarely the used the original without a keyboard so makes sense to have it built in.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    good laptop show consider it while buying

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have bough an open box laptop for less that half of the original price. It is a good laptop specially on this price. i only browse and see netflix on the laptop for which a good light weigh laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop pc!!!! Does everything so well. My go-to PC when I’m not using my MacBook. Very light and I got lots of compliments everywhere I go. If you’re thinking to get one, do it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop for my 16 yr old. She absolutely loves it! It runs very smoothed, fast and the size is perfect. She carrys it to and from school, so needed something not to heavy.

    I would recommend this to a friend