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Customer Ratings & Reviews

Your price for this item is $1,104.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,516 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Perfect Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the cobalt blue and it is beautiful. I love how light it is to carry, and I love the touch screen feature. This was a great purchase. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Computer! Easy to use and the facial recognition is so convenient! I would recommend this to anyone who is looking for a new laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is working well. Love the touch screen option of this verses other laptops that do not have them Nice and thin, very portable.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're delighted to hear you're enjoying your Surface Laptop 3! We designed this lightweight powerhouse to keep up with you throughout the day, inspiring you to do more! Thanks for the great shout out, we're sure it'll help the next person looking for the perfect device.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this device for 3 months. Bought to use for work during home work and personal usage. Extremely frustrated with the internet connectivity issues. I have returned one laptop only to experience the same issue with the new product. I have purchased the Surface for college student so decided to try the laptop for myself. I usually purchase Dell products. The postitive is that the keyboard and microsoft apps helps to add to better performance and usage. I could get that with other products so not unique to Surface Laptop 3.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i will admit i ordered this by mistake thinking it was was a serface pro, i like the size of it and it has worked great for my needs, it does not have a card reader or any speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal ! Love my purchase this item, I got it for a good price. The best computer so far. Run fast and battery life is last long.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome and quick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the facial recognition to log in, and processor speed is amazing. Just using it for basic computing, but it works well and I would buy another.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're delighted that you're enjoying the speed and security features of your new Surface Laptop 3. Thank you for sharing your experience; we hope it continues to work well for you.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    LCD Issues

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is nice and sleek. The video and audio quality is awesome. The battery heats up very quickly. I had an issue with the LCD after only 4-weeks of owning the device and no one has been able to explain to me exactly what caused it (it wasn't on my end). The closest anyone has come to an explanation is that the panel overheated. The manufacturer didn't give me a hard time and graciously provided me a brand new replacement. So far, no issues, but it's only been a few weeks...fingers crossed, I won't have any issues.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for sharing your feedback on your Surface Laptop 3. We're sorry that there was an issue with the first one, but we hope its replacement works well for you.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Surface Pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this computer!!! The screen size and quality are great, I love that it’s still a touch screen without being a tablet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Joey – We're glad that you love the touchscreen on your Surface Laptop 3. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great college laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great computer for college. It works very smoothly, great resolution and it's perfect for school. I also love that is lightweight.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Crystal – It's great to hear that it’s a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worthwhile Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this seems good value for money. It was easy to set up and link to wifi and my other accounts. No problmes encountered so far!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Worth the money!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great laptop. Love the touch screen and the feel of the keyboard. I just wish I would have purchased the 16gb Memory instead of the 8gb because it can be slow at times.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Maybe or Maybe Not, You Decide

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really do love this computer. It is so sleek, pretty, and runs fast compared to my old dinosaur laptop, but I am not happy with the battery life. When I was looking to buy a new laptop for school, that is a huge factor I had to consider and this has let me down big time. It stays charged for maybe 2 hours then needs to be charged. Yall, that is worse than my old computer. Hopefully geek squad will replace the battery because I have only had it for 2 weeks and I am not happy.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thank you for sharing. We're delighted to hear that you enjoy the speed and sleek design. We recommend checking out our website for tips on how to optimize your Surface's battery life: https://aka.ms/AA4r434 Hope that helps, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loved the sleek look and fast processor. I had one before and decided to get another for him. Great buy especially when on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Perfect for work-from-home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Love the feel of the keyboard. Fast boot times. Great screen resolution and color. It’s working flawlessly in my new work from home digs.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Exactly what we looking for!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Microsoft laptop was exactly what we needed to replace our 7 year old Toshiba laptop. It is much faster loading up and the screen is much better.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been needing a new laptop for a while, and this one is great! I'm amazed at how fast it is compared to my old one. Very light and the color is so pretty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So when I was looking for a laptop I wanted something that was portable and looked good but still had some good performance. This one checked all the boxes. I build my own PCs and have a high end gaming computer. So didn’t a laptop that could game. If that is what you are looking for I would say look at a different laptop cuz this was definitely not build for gaming. But it does everything else amazingly . And it is super quiet. The fan does ramp up occasionally but not super noticeable. Definitely love this laptop

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the great shout out! We're delighted to hear you've been enjoying your Surface Laptop 3! We appreciate you taking the time to share your experience with the community, and we hope you continue to enjoy your Surface Laptop 3.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great for college!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my son for his freshman year of college. Lightweight and perfect to bring to class with everything he needs for his classes.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Kimmy,

      We're glad that Surface Laptop 3 has proven to be a great device for your son to use for college work. Thank you for sharing his experience using it and we hope that he continues to enjoy.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very happy with this laptop. I upgraded from a Surface Tablet so I enjoy the additional storage in the laptop. Easy to use and I love the color.

    I would recommend this to a friend