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Customer Ratings & Reviews

Your price for this item is $1,104.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,516 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good Laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no complaints. I bought it for my son and he will start using it at the university this summer. A good size and not heavy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    President

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great!!!!!!! Love this product ordering online was great received my package in a few days of ordering highly recommend!!!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Nick,

      It's great to hear how easy it was to order and receive your new Surface Laptop 3. Thank you for recommending it and we hope you enjoy using your Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice surface laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is great and looks and feel is also very nice. A little pricey compared to other devices of same configuration.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love the Microsoft Surface 3

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had an old heavy laptop for years. This laptop is so lightweight. It starts up super fast and has all of the functionality I need.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your experience with your new Surface Laptop 3. It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    It's just a great overall experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love everything about it, plus if I lose the charger I can use my phone charger to charge it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! I had the surface pro but unfortunately I dropped and cracked the screen. I switched to a laptop because I found out that if I crack this screen, they will at least replace the screen. (They do not replace the surface pro screens.) This laptop is cheaper than a semester of grad school and will last me a lot longer than a semester. :) I never used the surface pro in tablet mode either, so it was better to just go with a laptop and it was a GREAT decision. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Worth the buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product runs really fast, the colors are really vibrant, good storage for pictures/documents, and runs games well too.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Great laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Lightweight. Opens with one finger. The only main drawback that I can see is that there is only 1 USB 2.0 port. My new go-to computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy interface and fast loading

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really easy to setup and learn to navigate. Touchscreen and whiteboard features make it really easy to make cool diagrams and take notes

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the surface pro and I wanted to try how a surface laptop would be so, I bought it. It is good but, I think you could find other better ones in the market for a similar price.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Fabulous for size

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light computer with excellent ability to work quickly and efficiently. Would highly recommend the computer to students and home business workers

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Like it so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it so far. Used MacPro previously, so it was an adjustment. Costs less; appreciate MS suite. Like the touchscreen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for students!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop because my old one was on its last leg. I needed something updated that could handle the assignments for my MPH and for my medical residency. I ended up deciding to purchase the Surface Laptop 3. Initially, the laptop would freeze and jut power off. I continued to monitor this situation and if it continued for than a couple of days I was going to return it, but it seemed to resolve and I haven’t had any issues since. I attributed it to the laptop sitting for so long during the pandemic, but I love it. If it had not been for the initial glitches I would’ve given it 5 stars.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      Thank you for sharing your experience with your new Surface Laptop 3. We're glad that it is satisfying your work needs. If you run into any more issues with it, Surface Support may be able to help. Troubleshoot any problems here: https://support.microsoft.com/en-us/surface-laptop?ui=en-US&rs=en-US&ad=US

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far best laptop I’ve ever owned. Thin and light and does the job also student discount from Bestbuy made it an excellent value.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Meddy,

      It's great to hear that Surface Laptop 3 is the best laptop you've ever owned. We're glad that you were able to get it for a good deal, too. Thank you for sharing your experience; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. Would definitely recommend purchasing a Surface Laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft 12

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Microsoft lab top is amazing i can do just about what ever i want on it i recommend getting one

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Loptop amazing performance very fast and compact I really enjoy working on it and my family we are amazed wit it I like the color and design of it his Loptop

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop better than the MacBook. It is easy to use and perfect for WFH

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. I am not a power user. I needed it for small projects for my small business. Gets what i need done. Quality of streaming video is great. Great for recording videos and audio. I like the touch screen a lot for signing docs I need and editing things and navigating quickly. Not a huge fan of MS edge but once I'm ready I will search for new software or tips/tools to make it a bit friendlier for me. But overall satisfied!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good laptop, very convenient

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, warm and efficient. Good product, convenient, beautiful, and fast. Can run R very well. The Windows 10 system is also very good!

    I would recommend this to a friend