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Customer Ratings & Reviews

Your price for this item is $1,104.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,516 reviews
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Slim new laptop!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop! My old laptop was heavy old and bulky! This laptop is a huge upgrade over that one.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the suede on the keyboard.. its sleek and lightweight, fast and enough storage for all my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer! I use it for school and teaching. It is portable and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 1 out of 5 stars

    DOA. Poor reliability. Great laptop when it works.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our startup uses Microsoft Surface laptops, and from a performance perspective, they are awesome. I really like them. Super lightweight, awesome monitor, very fast. The main problem is reliability. We've had 2 laptops arrive dead on arrival (blue screen of death every few hours), one laptop lasted 5 months and another laptop lasted just under 2 years. These laptops sit on a desk, plugged into a docking station and almost never move. For a $1300 laptop, I figured they would last a bit longer. They have pretty severe quality issues. In all cases, it seemed to be the SSD. The warranty replacement is pretty seamless (takes about 2 weeks, return the laptop via mail). For laptops beyond the 1 yr warranty, Microsoft does offer a $450 replacement - probably because they have so many unhappy customers. Given the laptop will not last very long, basically consider it to be a $1750 laptop when comparing with other options.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    So far fantastic in all ways!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older surface and this one is better by far. Lighter, more comfortable. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft Computer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer. Big fan of Microsoft. Never have any issues. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Amazing Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Laptop, The color is very nice and it is well built. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very versatile computer; perfect for both home and travel as it is easy to transport.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jordan – Thanks for sharing; it’s great to hear that it is a good fit for your needs. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Upgrade to Laptop 3

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loved the Surf laptop 2 that she didn't want any other but Laptop 3. Great computer.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. Super lightweight and very stylish. I have had no issues at all since purchasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for school

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for college classes, very useful. Like the slim lol, easy to carry around.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Review Microsoft -Surface laptop 3-13.15"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very powerful computer, fast processer, free from virous! I am really happy to buy this computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop would definitely get it if you work at home or if you need an easy to use computer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Satisfaction

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased for my business office. It was set up for me by the geek squad. It is great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice…. I enjoy this laptop. It hold well with my massive amount of school debt.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product just beautiful. It is total worth the price. U won’t be disappointed

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Everything is great. It’s light for carrying around and software is amazing!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      It's wonderful to hear that you love your new Surface Laptop 3. We're glad that you're a fan of its portable design, too. Thank you for sharing your experience with it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    amazing machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this machine about 4 days ago. I had to purchase it twice. The first one I purchase was defective and I had to exchange it. I must say this new one it working great and i must say though I just bought it I really do love it. I had the surface pro 7 and decided to upgrade and go with the laptop 3 and so far no regrets what so ever. I love premium feel to it and love the matte black color. I would totally recommend this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! I was instantly attracted to it because of the beautiful Sandstone color. I like the touch screen aspect and how it comes with so much already programed into it, a great security system and firewall as well. I was at the point with my old laptop where it was just way too slow and so I'd use my Ipad instead.. It is so much nicer actually having a laptop that works well and works fast too!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Sarah – We're thrilled that you love the speed and touchscreen of your Sandstone Surface Laptop 3. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Always nice to have one!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used surface laptop from 1st and 2nd and now it's 4rd generation one. as always, it's very nice to have one. Finally has Usb-C! It's best choice for light to mid size work. Only one thing Surface pro and Surface laptop series are not powerful enough to play with heavy calculation like excel and data work. When it open big size excel files on surface, it's freeze a couple seconds and load result on screen. It's normal on mobile cpu. It make 4 star instead of max 5 star.

    I would recommend this to a friend