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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,516 reviews
  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    Sleekness

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the laptop as it is sleek, lightweight, easy to use and battery is long lasting. I am very glad we chose this model.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thanks for sharing; it’s great to hear that it is a good fit for your needs. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Keyboard quality, Speed

    Rated 4 out of 5 stars

    great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed a new laptop, and this has been great. runs fast, great sound and camera, nice display, responsive touchscreen, easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Best look and feel of any windows laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only windows laptop you can get with a 3:2 screen which ends up giving you a but more vertical space then a widescreen 15.6 inch laptop. It's super light and the hinge let's you open the laptop one handed without picking it up and is sturdy where there's no wobble. The keyboard is probably the best I've used on a laptop and the touchpad is 99% as good as the apple one. If you're looking for a good work or school laptop this is the one to beat.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    The best.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the thin overall design of the laptop. I will rebuy it in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Excellent product!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new computer!!! The color is amazing. Using it is easy. I was able to put together all the information I needed to submit to my employer for my latest promotion and put the packet together quickly. The computer is light weight so I can take it with my anywhere. It responds to commands with efficiency making work a breeze. I highly recommend this product to everyone. To date, it is by far, the best computer I have ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love surface products

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Microsoft surface products. I had replace the surface pro with the surface laptop and I am very happy so far. Easy to set up and I even purchased the anti virus from best buy so I don't have to worry. I always loved my surface pro there was nothing wrong with it but it was time to upgrade and I never really used the tablet mode since I have a tablet so the laptop is great. It is so sleek looking.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Surface Laptop 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working laptop. Battery life is wayyy better than the Surface Pro I have. The device feels premium and the key board is more comfortable than the Surface Pro. The touch screen isn't as responsive as my Surface Pro but you can scroll through websites with your finger without any issues. I haven't used the USB or USB-C ports so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and lightweight, user friendly with good battery life and a decent recharging time

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Quality Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my girlfriend since she had to start working from home and her old laptop was over 10yrs old. Its super light but you can feel the build quality is very high. Better and lighter than my Mac book air that I gave to my parents because I upgraded to a Surface book 2. Having touchscreen capabilities and the new generation processors, you can't go wrong if you are needing a capable laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Weight

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for 999 dollars only. Beast machine. Lightweight. Easy to use. Elegant. Zero Bloatware.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Light weight, sleak and fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Battery life is great, design is sleek, and the perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great computer that is easy to use right out of the box. No unnecessary, bloated software to cleanse. Quick starting and user friendly for anyone in the family. USB ports are good enough for me, but others may want more. Battery life is incredible. Touch screen is great. Kudos to Best Buy on fast shipping and easy returns (I ordered the wrong mouse at first). Highly recommend.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Jeffrey,

      Thank you for recommending Surface Laptop 3! I's great to hear that it's been easy to use and fits your needs well. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Design, Ease of use, Weight

    Rated 5 out of 5 stars

    Very easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use when traveling, Lightweight and look is really good.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    Woot for technology!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't owned a laptop in some time. This was a great integration for me. Really enjoying learning to use all the features and with a short attention span I always have multiple applications running so I find it impressive how smoothly the processing system can handle it all. Touch screen is just an added bonus! Next step getting the compatible pen to doodle!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Perfect laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use. Touch screen and light weight are the best features I love in this laptop.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Great for average use.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how slim & sleek this is. My only complaints are that 1) The USB port is a little snug, it can be awkward to pull things out, and because the base is so thin you actually have to pick it up to remove a USB. And 2) It overheats when you try to stream on twitch or play most video games. It's good for writing, email, social media, photo editing, basic browsing. But not heavier stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Fast, silent, sleek design, great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Surface laptop! Speed, ease of use, battery life are all great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Quality, fast, easy to use and very light, convinient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect compact size, user friendly and fast. Great web camera as well!

    I would recommend this to a friend
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