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Customer rating

Rating 4.6 out of 5 stars with 1354 reviews

92%would recommend to a friend.

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Expert rating

Rating 4.2 out of 5 stars with 15 reviews

Page 1 Showing 1-20 of 1,354 reviews
  • Rating 5 out of 5 stars with 1 review

    Great in-store pickup experience

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Online ordering was easy and the in-store pickup process was quick and safe in terms of minimal contact. We ordered a wide range of products and were able to pick them up in batches as they became available. The majority of items were available the next day, and even with a snow storm the following week the remaining pickup dates were accurate and on time. Overall, this was an incredibly positive experience for a new business customer.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    SURFACE

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We love the owner, design, portability and ease of use of this surface. We are both Apple & MS users (weird I know) but for the price point this was just a no brainer. We are very happy with the purchase.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great for a college student

    |
    Posted .
    Owned for 10 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Great for a college student! Light weight and gets the job done. I am also a huge fan of the touch screen capability.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jenn – Thanks for sharing! We're delighted that your new Surface Laptop 3 fits your needs for college. Best, Erica Surface Customer Care Microsoft

  • Rating 3 out of 5 stars with 1 review

    Too fragile?

    Posted .

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Computer overall is great. I travel every month and for the first time in my last trip 3 days ago, I didn't put laptop in its case, I decided to put in my purse. While I was in the plane I decided to turn it on, I was in shock to find a crack right below camera. I didn't drop or hit it with anything. I have been always very careful with any electronic I bought throughout the years. Never bought any protection plan, I guess I should have bought one this time. Laptop seems to be very fragile. So, if you are planning to buy one, get the protection plan.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Known screen cracking issue! Do not buy!

    |
    Posted .

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Warning! Do Not Buy! This computer has well known screen cracking issue, google "surface 2 hair crack" and you will find tons of reports for that. The screen will crack by itself due to design flaw. My six months unit unfortunately got same issue and guess what, Microsoft service dept want $599 for fixed the screen. Lesson learned and over $1000 wasted. Save your hard earned money and stay away from this computer!

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great purchase

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    No complaints at all. My girlfriend is enjoying her laptop.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Awesome laptop

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I have to say this laptop by far is very well put together. I love everything about it

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    $3,000.00 TRASH!!!

    |
    Posted .
    Owned for 8 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    I bought this computer for school which I have things due today. Which I obviously don’t know how I’m going to get down now! and it’s been nothing but problems from the start. I read reviews about people having problems but didn’t listen. I have already given it many chances from it going black when it’s charging to now it went dark out of nowhere while using. it keeps letting me down!!!! The laptop will Randomly go to the darkest setting and will not light up! It’s still on but you can’t see that until you place it under a light. Very very dim straining my eyes to see the off button. But even restarting the laptop has no effect. I’m done with this! Not even a year I’ve owned it! $3000 dollar piece of trash!

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Sold a faulty product to me!

    |
    Posted .
    Owned for 2 months when reviewed.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    My computer has been failing to come on and now will not come on at all!!! Even though it has been plugged in the entire day!

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Love love love

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Ease of use

    I love this laptop. It's beautiful and works wonderful. The only complaint i have is that the battery life is horrible. I've had it for about 2 weeks now and i charge it fully so that i can use it for school work. After about 3-4 hours of use I'll need to charge it again. It's incredibly annoying. I'm glad i purchased the geek squad protection for it because that's not something I'm okay with putting up with. I've tolerated it because it's an amazing laptop and it's so incredibly fast and easy to use.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Claudia – Thank you for sharing your experience with Surface Laptop 3. For tips on how to optimize your Surface's battery life, please visit our website: https://aka.ms/AA4r434 Best, Erica Surface Customer Care Microsoft

  • Rating 5 out of 5 stars with 1 review

    I love this laptop!!!

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    I use Windows 10 while at work, but never felt comfortable with it since I use my MacBook pro and iMac to write while at home. I had considered getting a windows machine to get better acquainted with Windows 10, which seemed less friendly to me. I had my eye on the Dell XPS 13 for awhile, but then I saw a surface laptop and decided to bring it home. The style of this laptop is on par with apple products and in fact may be even more stylish than MacBook, which seems dated in comparison. The minimal look to the surface laptop 3 gives it a classy feel. No intel stickers on the computer, or distracting engravings detract from its style. Its all aluminum case is a pleasure to hold, while is slim design makes it seem lighter than its actual weight. It is practical to carry in my bag, but I notice the added weight when toting it around. The laptop is powerful enough to do the things I need a laptop to do, mainly editing word documents. I bought the intel i5, 256 GB model with 8GB of RAM, normally $1299 but was on sale for $899 at the time. The laptop 3 does what I need it to do, and is snappy while doing it. The power brick connects using a surface connector, which charges the computer. A bonus, when this port is connected to the surface dock, it powers the laptop while communicating with dual monitors and connected USB devices like hard drives and wired keyboards. It is nice to simply dock to the surface connector and begin using all my connected monitors and devices without having to sacrifice my USB A or C ports. The dock ports are not modern and probably should be updated for 2020 by adding at least one or two USB C options. But for my needs, it works perfectly as is; two mini display ports to power my old 23 inch Apple Cinema displays and two USB-A type3s that are connected to a hard drive and keyboard. The dock makes my desk less cluttered, a nice benefit. The keyboard and trackpad are great. I would love this keyboard on my MacBook. This is the best trackpad that I have used on a windows machine, but the mac trackpads are just slightly better. The touchscreen and support for the surface pen is nice, but I rarely use them. Writing on the laptop screen is awkward, since the screen does not fold all the way over. My messy handwriting in even worse when adding notes to OneNote. There is no dedicated place on the surface 3 to attach the surface pen when not using it, but the magnets on the top of the display does a good enough job to keep it handy (see photo). The battery life is not great. I can adjust power usage to extend battery life while sacrificing performance, but this is more of a Windows 10 thing, not really an exclusive surface 3 trait. While on best performance, my power dropped to 50% after two hours of web surfing and light document editing, which is fine for me since I am accustomed to this battery life. The surface laptop 3 is not the most powerful that can be found, and its cost (unless on sale, like mine) is higher than other options. I enjoy the style of the surface laptop 3 which compliments the Windows 10 operating system well. Unexpectedly, it has become my main device. I still love my macbook but after using macOS for so long, working on the surface laptop seems fresh. I like it.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    The most convenient and practical laptop

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    Beyond Excellent would be the proper rating for this Microsoft Surface 3 13”. I am currently working from home because of the lockdown and this laptop is just amazing. It is fast, smart and sleek! Completely justifying the true meaning of a computer, which is, “Convenience”. I had purchased a MacBook Air 13.3 but I guess being a layman in IT issues, I needed a computer that is not complicated at all and so I returned the MacBook and exchanged it with this Surface Pro Laptop 3 13. Best decision.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Would be 5 stars if only....

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I've had a Surface Pro 4 for a couple of years and the only reason I felt it time for something new was because I cracked the screen and the battery isn't what it used to be. It actually still works very well when plugged in but, alas, time for a new one. So, I dropped big dollars on the Surface Laptop 3, Intel i5, 8GB, 256 SSD and expected it to be amazing since my lesser version was amazing. Touchscreen is fantastic, speed is great, everything was just what I wanted... and then within the first week it happened - the screen froze. Since it was the first time I laughed it off... "haha, a $1k+ laptop freezing on me.. must be a fluke". I looked up how to unfreeze it and was on my merry way. (FYI - Holding the power key and Volume up at the same time for about 10 seconds will perform a restart). Then it happened again. And again. And again. It happened daily and, at times, multiple times a day. So on to the Microsoft blogs I went and found out this happens to a lot of people and if you talk to Microsoft they give you generic answers. (e.g., restart using the trick I mentioned, check for updates, etc.). Someone posted a fix that worked for them by clearing their cache (done regularly anyway) and this part is what is the real fix, at least for me; increase your virtual memory. Link on how to do that is below. Anyway, there is a minimum suggested amount of virtual memory which is not set by default. My setting was much less. I changed the setting to force an increased amount to just above the minimum recommended on the same screen where you make the update and the maximum to twice that amount and I've not had a freeze since. (Granted it's only been a couple of days testing this but I use this thing a lot throughout the day and it would have frozen on me multiple times by now.) Had this computer came the way it should have and not frozen - definitely 5 stars! I'm back to loving this thing completely but still 4 starred this review to get people to see the potential issue. https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/how-to-increase-virtual-memory-in-windows-10-a/46dacaf5-15cf-4f5d-9d5a-cba1401ae4c9

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Microsoft's Best Surface Yet

    |
    Posted .
    Owned for 5 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    The Surface Laptop 3 is hands down the best laptop I have ever owned. I purchased this computer months ago while I was still in school. Mainly for university classes and it has since surpassed it's uses since then. The all metal design is amazing and certainly fits the sleek look its going for. The matte black model can be sort of a fingerprint magnet at times but because of the metal finish it can wipe right off really easily. Its extremely fast and snappy. The only real con I can say about the laptop is its battery life, for some it can feel a little short. Sometimes into the 4-5 hour range and for others it can be 6-7. It mainly and always comes down to your individual use. Overall, I can really say it's the third times a charm for the Surface Laptop 3.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love it

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Color, Design

    Beautiful color, works great and the battery life is amazing!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – It's wonderful to hear that you love the colorful design of your new Cobalt Blue Surface Laptop 3. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Rating 5 out of 5 stars with 1 review

    Microsoft Surface Laptop

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use

    Microsoft Pro Laptop: I love my new laptop. I has a slightly larger screen than my old one. Nice and slim. So easy to use. Would definitely recommend.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Excellent Quality and Value

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I had been looking for a while for a replacement to my 2015 MacBook Pro and went to Bestbuy to purchase a brand new Macbook Pro M1. While waiting for one of the apple specialist I wondered over to the Surface Display and started playing with this laptop. When I saw the price and the fact it had a magnetic charging port like my old macbook I figured let me buy it and give it a try as I could always return it. I'll never go back to a MacBook Pro again, this laptop is super quick, windows Hello us awesome and very fast and the touchscreen, I didn't think I would even use a touchscreen but wow I use the heck out of it for scrolling and zooming in on things. While I could do a this with my trackpad on my Mac it's not that same as doing it on the screen. Speaking to screens it's super sharp, very colorful and BRIGHT. I also like the aspect ratio of the surface vs. all the other widescreen laptops. For what I do on my laptop this aspect ratio works better for me. I also like how you can charge via USB-C and the overall build quality is as good as my MacBook plus it's lighter as well. The thermals seems to be better as well as my MacBook would sometimes cook my legs but my surface has stayed nice and cool the entire time. The fans are also very quiet and I only notice them being in when I feel a slightly warm breeze pass over my knee. The only thing better on my MacBook is the trackpad, the one on the surface is good but it's a flip style one so if your trying to click towards the top good luck. No laptop maker can beat apples trackpad so not really a con of this surface as it's th same for all non-apple laptops. Battery life has been pretty good as well, I get many hours of use before I need to charge. The charger this comes with is nice and compact and even has a USB-A socket you can plug stuff into.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Roger – Thank you for sharing your experience. It's great to hear that it’s a good fit for your needs. We hope you continue to enjoy using your new Surface Laptop 3. Cheers, Erica Surface Customer Care Microsoft

  • Rating 5 out of 5 stars with 1 review

    Surface 3 Goodness

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    My wife wanted a new computer as our 10 year old HP has been driving her nuts just as it is outdated and slow compared to computers nowadays. I actually sent her to Best Buy to pick out her own computer because it was “hers.” She was dead set on picking up a Mac Book when she left the house. Once she got to Best Buy she realized how great this computer can be. She lives the touch screen as well. It may have been the one aspect that out her over the edge on this one. I have a touch screen for my work computer and have shown her how easily they can be manipulated to speed up multiple actions. She has taken to the computer and loves how light it is as well. One of the things that I can even admit about our old HP is how touchy the touchpad was. There were times that we’d be typing and our hand accidentally hit it and we’d click somewhere inside the document this editing the wrong portion and creating a headache of extra work trying to fix those mistakes. This touchpad is very response but through our use we haven’t not even close to that being an issue. I love her choice and this was definitely a welcome addition in our house as now I can also use this computer for my work purposes as well.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    A Solid Laptop with a Few Design Quirks

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I would rate this a 4.5, but only have "full" star options so I went with a 4 because of what I see as some design quirks. I used a Surface Book 2 for many years and really enjoyed it, so when I needed a new laptop I went with Surface again. I think the weight, slim profile and screen size/orientation (I prefer more vertical space rather than horizontal space) are Excellent! My biggest issue with the computer is what I see as a major design quirk...very sharp and hard edges along the edge of the keyboard where you would rest your thumb when using the trackpad. After prolonged use, it can start to hurt my thumb. Microsoft put thought into the soft fabric-like material for the keyboard covering, it puzzles me why they didn't apply similar user-friendly design considerations to the rest of the keyboard. Perhaps I am just overly sensitive to things like this and it by no means is detracting from my overall decision to buy the Microsoft Surface Laptop 3, but it is something of which to be aware and a slight "ding" against an otherwise excellent computer.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Almost perfect Windows laptop

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    The device itself is in line with the expectations taking the price into consideration. You get a lightweight, solid build, and esthetically appealing device. This is our 3rd surface laptop, I had the previous generation and my wife has the sandstone 3, we simply love the way they feel and the premium experience they offer. *best keyboard I ever had* This does not mean there are things we would like to change. * Add Thunderbolt port this would enable a connection with 3rd party docking station and portable GPU's to facilitate casual gaming. * Windows scaling is not perfect which makes it sometimes a little weird if you add an external monitor with another resolution. (Which is nearly any monitor available) I do like the 3:2 ratio as it works nicely for coding and spreadsheets. *Only glossy touchscreen. I do not use the touch as often as my wife if there would be an option without it I would probably take that one.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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