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Customer Ratings & Reviews

Your price for this item is $1,104.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,516 reviews
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    My favorite item!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. Fast and lightweight. - beautiful laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this laptop. It’s inexpensive, fast and very sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Amazing lightweght laptop to carry anywhere you go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This amazing laptop is lightweight, very student friendly, easy to navigate although I did come from a surface pro 3. I've owned this product exactly for one week today. I purchased it before black Friday but it was out of stock and didn't have it in my hands until December 4th. I love that it's touch screen! I want to buy a pen so I can use it with it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're delighted to hear you're enjoying your new Surface Laptop 3. We're also fans of how lightweight and easy it is to use this powerful device! Since you mentioned being interested in Surface Pen we'd like to share a link on all the great apps that work seamlessly with it: https://aka.ms/AA4r437.

      Thanks again for the great shout out and we hope Surface Laptop 3 continues to inspire you in your day-to-day!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    Love, love my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality screen, easy to use, smooth keyboard,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact and lightweight for travel. Holds a good charge.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate your review. We're glad to hear you've been enjoying the lightweight build of your Surface Laptop 3, which makes it convenient to travel with.

      Have a great one,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Design, Keyboard quality

    Rated 5 out of 5 stars

    Great product quality!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium laptop with great build quality. Simple and clean design.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight. Great color n easy to use. Can't go wrong

    I would recommend this to a friend
  • Pros mentioned:
    Design, Weight

    Rated 5 out of 5 stars

    This is all you need!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great,lightweight, sleek look and worth every dollar!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast and easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is easy to operate with excellent speed.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, small footprint. Best keyboard I’ve ever used. The screen is crystal clear with excellent brightness. (The brightness will diminish when the battery is at about 50%) Facial recognition works as expected. Very fast start up and shutdown. Yes it’s on the pricey side but if you can afford it, you won’t be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality!. User friendly, Lightweight device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Surface 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price. Light weight and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Microsoft Surface is excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very lightweight and user friendly. Easy to travel with.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light and fast. Value is great for the laptop

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Lite and handy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from its technology, its fast, lite and handy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    LOVE IT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I wanted it's perfect. Super fast and light

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Fantastic laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Surface laptop! As I needed to replace an old Surface Pro, I decided to go with this laptop. Not only is it fast, the keyboard has a great touch to it, and, like the Surface Pro, the touch screen is quite responsive as it is with my Surface pen. This is a fabulous product, and I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    User friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the facial recognition. User friendly and fast computer

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, light and convenient. Maybe a little too expensive

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast and Light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my wife's business. She needed something really light with good speed, and this computer delivers. Screen took a little getting used to, but seems to be an excellent size for the documents she works on. She loves how quickly it boots. Minus one star for the less than stellar facial recognition feature, but in a little over a month has been a very solid performer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for taking the time to leave a review for Surface Laptop 3! We're delighted to hear your wife has been enjoying her new Surface! If you're still experiencing issues with using Windows Hello we recommend checking out this troubleshooting resource here: https://support.microsoft.com/en-us/help/4023510.

      Best,

      Heather
      Surface Customer Care Microsoft