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Customer Ratings & Reviews

Your price for this item is $1,104.99
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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,516 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop for student

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was purchased for my daughter in college who needed something portable, versatile, and easy to use. She had the original Surface and this made the transition seamless.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Arthur,

      We're glad that Surface Laptop 3 has been a good device for your daughter to use at college. It's great to hear that she's a fan of its portability and versatile design, too. Thank you for sharing her experience; we hope she continues to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without a doubt I define this as my best purchase I adore this computer, its finishes, its matte black color makes it unique for me, its capacity, I recommend it completely

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fantastic Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boots up in 2 blinks of an eye. Flies though programs and No issues, probably because the laptop is Microsoft and so is the OS! Don’t have to be a genius to figure this out, lol.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this laptop is better then I expected. It was an apple or surface 3. Made the right choice. I’m a big apple guy but this purchase has been surprisingly great. I would highly recommend

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    First Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a primary Mac user for a long time, but my new job required a PC. I'm very happy with the Surface Laptop, great screen, great keyboard, fast processing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Levy – We're delighted that you love the speed, keyboard, and display quality of your Cobalt Blue Surface Laptop 3. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to purchase another computer due to my last one crashing beyond repair and I will just say my last one was a Microsoft Surface Laptop and I have it forever!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    PC User

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best PC laptop ever! Works as flawlessly as MacBook Pro's. Will be the best choice for students and office workers. Nice for media consumption purposes as well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Nice Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had the laptop for a little over a week. I'm impressed. I love how much faster than my old laptop. I haven't had any problems with the laptop so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very happy with my Surface Laptop 3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a straight forward, no nonsense laptop. I began looking into the Surface laptop and Surface Book. I've been solely using laptops for the last 15-20 years, mostly provided by my employer but also a couple personal laptops. I decided to look into Microsoft products after having to deal with bloatware on every device I've ever used. So far, so good. Since I'm using this primarily to access Microsoft Windows 365 and the internet, it just made sense. I would have preferred a Surface Book but just couldn't justify the cost for my needs. I'm not a gamer, nor do I do any video development/editing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for taking the time to share your experience with the community. We're delighted to hear you've found the perfect device for your needs with Surface Laptop 3! We appreciate the great shout out and we're happy to have you part of the Surface family.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Great Quality Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really impressed with the screen and keyboard quality of my Surface Laptop 3. The only thing I’d change is the battery life because some days it barely lasts the entire day without needing a charge.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Really nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer this to the Surface Pro. Touchscreen is still great and the keyboard and pad are much more reliable. I wish they went with USB C charging over the proprietary plug.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good Pruduct WORST exprience Online Shoping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product light and very complete, good memory capacity, Best Buy's online service is very bad, it is one of the worst experience I have had in online shopping

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    IN LOVE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my surface. Prior to this laptop, I had an HP Chromebook, and there is absolutely no comparison, I am going to be using a Microsoft device for the rest of my life!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Ettie,

      Thank you for sharing your love for your new Surface Laptop 3! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first laptop I ever purchase and I am so happy with it. I LOVE the color and how pretty it is to look at, not to mention I love the system itself. Very easy to use !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great student laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a college student, and I needed something that was able to handle multiple programs at once and was super light weight. This laptop really is a great option for students

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the laptop from my mom. She hasn't used it too much so far, but she loves it. I own a mac, but will be switching to a surface when it is time for a new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop! So sleek and easy to use. It’s a lightweight, travel friendly size. But the screen still offers a good amount of space to work efficiently.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kayla,

      Thank you for sharing your thoughts with us. We are happy you are loving the sleek design of the Surface Laptop 3 and that it is easy to travel with.

      Best,
      Katie
      Microsoft Surface Team Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I have owned. Love the touch screen and start up with facial recognition makes me feel secure using it. Lightweight and convenient to carry.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Christmas Present for college student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for a college student for Christmas. They loved how light weight the device was. It also boots very quickly which is helpful when you are running late for class.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop lighter and thinner than expected but it’s a good thing. Definitely better than the surface pro I purchased a couple years back.

    I would recommend this to a friend