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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,516 reviews
  • Rated 5 out of 5 stars

    The laptop is working great for my kids school

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales representative was very helpful and quite knowledgeable about the software needed for my children starting on line classes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Mac Alternative

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this laptop for school and was looking for something that would compete with the apple product. Good features and performs well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for doing college work remotely

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with only 8gb of Ram this machine is able to run zoom video conferences on one screen and course software on the other without any lag.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surface laptop has everything that I needed at a great price. Easy to setup and high quality construction...the only quibble is that sandstone looks a lot like rose gold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you so very much!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent advice and purchase! I very happy with Geek squad Keegan Williams! He knows his job! Thank you so very much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sons first laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bday present. My son loved it..he can play all his games and do all his schoolwork all in one..great investment in sons education for years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is the best I've ever owned!!! Love the touch screen capability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightweight yet powerful laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a great choice for my new job as Executive Director...All the functions I need, including the camera for Zoom meetings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Have been using for about a month now for IT classes. Super fast and easy to navigate. Only downfall would be the battery doe not last long.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Isabel – We're delighted to hear that it's been easy to use and you’re enjoying the speed of your new Surface Laptop 3. For tips on how to optimize your Surface's battery life, please visit our website: https://aka.ms/AA4r434 Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Simple, praticle and efficiente

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my new laptop. I have now what I need for my work, especially fro my trips when I will be able to return to travel again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for web applications

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rugged, it has held up to daily business use for our fitness studio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice screen, nice size.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person was AMAZING , he is an asset to your business. I keep going back to him and he makes sales every time I go back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid practical workhorse.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Solid practical workhorse. Bought it figuring I'd get timely well tested software updates from Microsoft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter still uses it daily. It took a beating too, drops, spills and grimy dirt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid performance with good memory

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our business is transitioning our field staff to these surface laptops because they are a great value combined with solid performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking, boots up fast. Needed something to work from given all this Wuhan Chinese Virus craziness. Serves that purpose perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my high schooler and it works great. We also got it on a great back to school sale and that was a huge plus.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Roni,

      It's great to hear that Surface Laptop 3 fits the needs of the high school student in your life. We're glad that you were able to pick up for a good deal, too. Thank you for sharing your experience.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Really good windows laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has been a really good laptop, I have not had any problems so far. I love that it is touch screen, and I love how big the screen is.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice little laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very fast reacting - and I like how it has a touch screen for use. I like the face ID it has and the graphics. It's a definite upgrade from my previous computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer for business applications.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for business use. However, battery life is less than desirable for the price. Accessories (pen and mouse) work well.

    I would recommend this to a friend