Customer Ratings & Reviews

Ive only had it for 2 months and I'm already having issues. Pages dont reload when I reopen my window/tab. The laptop, despite being fully charged, wont turn on. I have tried every key trick and the general power button but nothing helps. I literally have to wait around for when it decides to turn on which is useless when you work digitally from home. Ive never dropped or scratched it. It doesnt leave my desk. Anyways, I love the way it looks and the first month was amazing. Now its meh.

This laptop cannot be repaired Its a complete waste only lasted 1 year before it went cappute

Not a fan to be honest, it is heavier than expected and the monitor is quite too bright even in the lowest setting, my eyes got very dry after few hours of work. If you want it for email and browsing it is perfect. But not for work, the performance was not impressive compared with MacBook Air or Lenovo X13. I finished returning it and buying a Lenovo X13. That is a great work laptop. Why not the Mac? The limitation with no Wifi6 available in the current models was pretty much the big factor

After 1 yr of using this laptop on a part-time basis, the results are disappointing. For the first 6 months the laptop worked well and I used it constantly. At the 1 yr anniversary (after the warranty expired), the monitor started freezing once in a while, then almost every time I use it. I have to complete a hard reset each time I use it. For the price, I am very disappointed. The support has been mediorce at best.

I love my computer. Does everythung i need it to do. The only thing i hate is that the charge only last about a hour or so. Charges fast though.

I don't like this Microsoft Surface 3 which I bought to replace my larger touch screen Dell with Microsoft Office 13. The newer software is constantly sending notifications on my email offering to set up accounts for what I am looking at and selling other stuff I don't want. Also the background light gets brighter and darker for no reason. It is so skinny and slick it slips off your lap easily. I would prefer a wider screen.

From the moment the computer was set up and started functioning there were problems with the computer going to a blue screen and restarting due to stop code errors, which were many. This happened frequently enough to not even bother with trying to accomplish anything and return the laptop. When the laptop is functioning it works great but the problem is achieving uninterrupted use.

Decent laptop for the price. Touch screen or keyboard option design is a plus.

Let me first start by saying I was happy with this purchase initially. My screen randomly developed hairline cracks. I was baffled as I didn't damage the screen. A quick google search revealed that this problem is happening to surface laptops where small hard particles are damaging the screen. These articles stated that Microsoft would replace for free. (With a refurbished device) My limited warranty with Best Buy ended and I was told to contact Microsoft. Not only did they refuse to replace it, they sent the device back and told me to send it back in a second time. First, there was no way I caused this damage and second, their customer service is the worst. Also getting a refurbished device is not was what I was wanting after spending a hefty amount on this laptop. I would NOT purchase again.

Love to having a new laptop. Very nice and awesome. I will recommend it,

Still need to get used to Microsoft 10, bit this computer will let me grow and handle all my needs

The alcantera deck lid flexes - A LOT. While typing it was bouncing up and down like crazy. While it's more repairable than past generations, I'm still concerned that replacing the battery is too invasive, check YouTube videos on that. I also think there's a missed opportunity in not having a yoga-style hinge here for better media consumption.

Has a matt finish that gets dust kinda sticking to the surface. Specs wise not bad

It was great until one month the screen was black and broken no reason have to change to Macbook

On the very first day, my computer glitched. I tried turning it off but that didn’t work so I had to force reboot it. The following days that led on, things seemed normal. Though there were times where my computer froze or glitched. I found the outer display to be stunning but the quality did not meet my satisfaction.

I have many MacBooks and this is definitely on par with the quality but it i it is glitchy.

Its not that good laptop coz it has some kind of problem with video playback

Great product but incredibly over priced. You can find more for less.

I keep getting a message that the WIFI doesn't have a valid IP configuration

It is good but really I like more apple. I change my Mac for this.