Customer Ratings & Reviews
- Model:
- V4C-00001
- SKU:
- 6374330
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.
This summary was generated by AI based on customer reviews.
BROKE AFTER A MONTH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this computer for only a month and it is already not working. It will not turn on. I shouldn’t have this problem this early on. Just save your money and buy a MAC!
No, I would not recommend this to a friend- Pros mentioned:Keyboard qualityCons mentioned:Price
This is the surface laptop to get
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First, let me start by saying that my experience with this version of the surface laptop 3 has been vastly superior to what I encountered with the 15" AMD version - I would recommend avoiding that version at all costs. Now, the 13.5" intel based model has been an absolute delight. The display is crisp and bright, it will meet the needs of most users (web browsing, e-mail, word processing, etc.), and it's one of the best keyboards I have ever typed on. Battery life has been quite good as well, and the device has remained cool even during prolonged periods of multi-tasking. Microsoft has finally produced a laptop that gave me the confidence to break away from the apple ecosystem. That being said, for what you're getting spec-wise, the price seems a bit high...might be worth waiting to see if a sale pops up in the near future.
I would recommend this to a friend Defective, glitched
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although this is a great computer the few months I had it, it glitched, the screen went black and froze. I ended up returning it since the updates didn't help.
No, I would not recommend this to a friendNot a good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 30 days i had to call the microsoft support and asked for replacement. The customer service is very good, they sent a new laptop within 3 days.
No, I would not recommend this to a friendLaptop poor quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is poor. This is the second one i purchased and both of them have the sound going out within a year. Do not purchase this laptop
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Jim,
We're sorry that your new Surface Laptop 3 isn't meeting expectations. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit
If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://support.microsoft.com/en-us/contactus/
Hope that helps,
Chuck
Surface Customer Care
- Pros mentioned:Weight
MICROSOFT PC REVIEW
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great labtop!! Lightweight easy to carry around and store. Was very fast and lasts long in battery.
I would recommend this to a friend Trash computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year stop working after 6 months the charger stop working right now 1400 going to trash
No, I would not recommend this to a friendAwesome daily driver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great laptop since we bought it in 2019. This is its fifth year and it is still going strong. Battery is still good and holds 70% charge. It handles almost everything pretty smoothly. Our daily driver.
I would recommend this to a friend- Pros mentioned:Keyboard quality, Weight
Must buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Surface Laptop 3 is excellent. The touchscreen makes work much more manageable. Lightweight and user-friendly.
I would recommend this to a friend This computer looks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, but has more problems than the one we have in for repair! Not to mention for a "latest model" it's pretty SLOW!
No, I would not recommend this to a friendWiFi didn't work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was returned for a refund. The WiFi connection was initially spotty, and failed completely after a couple of days.
No, I would not recommend this to a friendbad lap top
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop just sucks! It very slow that I miss my Mac Pro laptop so much! Doesn't work the way how its described at all.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear you've been having some difficulties with your Surface Laptop 3. We've notified our specialized care team to your situation and they are ready to step in and assist. To receive assistance please fill out a form here: aka.ms/SurfaceCustomerCare, and include this unique reference ID number that we have created on your behalf: 2008039430843.
Kindly,
Heather
Surface Customer Care
Bad laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad experience Screen got hair line crake after less than one month with out ant fall Do not waste your money
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with the screen on your Surface Laptop 3. Our team at Microsoft Support may be able to help. We recommend contacting them for assistance here: https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface
Hope that helps,
Chuck
Xbox Customer Care
Worth every penny! Don't Hesitate!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this lapto 4.5 years. I love it! It has outlasted any laptop Ive ever owned & performed better than any laptop. Battery power is great too. My work recently. oved to these laptops ( current versions). Can't say enough. I used to get HP to save money & they under perfomed & didn't last long!
I would recommend this to a friendNah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise, battery life is terrible, flex, do not like the matrrial
No, I would not recommend this to a friendLaptop doesn’t work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop doesn’t even work anymore and I got it there
No, I would not recommend this to a friendBroke after a few months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a few months. Screen won’t turn in. Geek square repairs are a few weeks out
No, I would not recommend this to a friendPoor display
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got tiny blue vertical line on screen...this laptop is not good as expected
I would recommend this to a friend3 weeks old already giving problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 weeks old n it getting stuck in me Outlook doesn’t work
No, I would not recommend this to a friend- Pros mentioned:Speed
Update from 2020-2021 purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy this computer very much. It’s very fast and can utilize many software programs at once. Not for gaming. I am ecstatic that I found out there are 2 separate charging ports on this computer USB-C and mag. My mag port is toast. My usb-c is brand new still! Would purchase again!
I would recommend this to a friend