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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,516 reviews
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Absolutely Awesome!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, touchscreen and very efficient for my needs. This MS Surface laptop is the best!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 4 out of 5 stars

    Microsoft - Surface Laptop 3 - 13.5" Touch-Screen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is ultra portable and light weight. Great screen resolution. Outstanding built quality. Sandstone color looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface pro

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy understanding of usage and work. Balanced size and great memory storage and ram

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop for students and office workers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is easy to care around, light, and has a great battery life. Definitely will buy another one if I have too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to work with, great picture clarity. Simple instructions, very intuitive. Slim and lightweight

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Excellent for college students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for students. Easy to use, light weight. College students definitely will benefit from this laptob.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for recommending Surface Laptop 3 as an excellent device for college students. Thank you for sharing how easy it is to use; we hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice machine. The size is great as well as it being light weight. The perfect size.

    I would recommend this to a friend
  • Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    VG Windows Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Confession; I'm a MacBook user but I need a Windows laptop for work. This and the Dell XPS are the 2 best I've owned. Quality piece with even a nice trackpad for a PC. Very nice display. A little sparse on the ports. Bought as an open-box for $860 which I thought was a great price. My 2 favorite things about the Surface is 1) facial recognition and 2) that Windows updates never mess it up, I assume because MS tests all their updates on these devices. Yeah!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Everything I was looking for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to move up from my Surface Tablet to a laptop and this is perfect. Fast, light and very function.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Good So Far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the touch capability of the computer. It adds a whole new dimension after using a Macbook for so long. Buying a stylus is definitely recommended. I have deducted a star because it occasionally freezes and needs to be rebooted. Plus, one of the security software downloads that was included is quite old and can no longer be activated. Durability is a very important criteria when buying a computer. Since I got it just a month ago, I cannot yet comment on that.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Larry,

      Thank you for sharing your thoughts and experience with us. We are happy to hear you are enjoying the touch capability of the Surface Laptop Go.

      Best,
      Katie
      Microsoft Surface Team Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size and ease of use. This is our fourth surface pro purchase. Good quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop ever!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Works so well with me being a student and working from home(:

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Microsoft Surface 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this laptop. It’s light, responsive and the matte black is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 4 out of 5 stars

    Love the keyboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this computer in the past. Very glad to now have it for my personal use. Very easy to type on. Light weight too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and how easy it was to set up. Also, this laptop is really fast. I just love it.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight with a solid build quality you don't see from other manufacturers except for Apple.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Quality, Well Made Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build screams quality. The keyboard has a great feel. I flip it up and it reads my face and it's on within seconds. Zero complaints with screen. Speakers surprisingly loud considering the size of device. Alcantara may not be for everyone, I love the feel but do worry about stains. Large and responsive track pad. I originally was looking at a Lenovo that was about $250 cheaper, but I'm glad I chose Surface 3 laptop. Worth the added cost.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Just what I wanted!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the surface laptop 2 with the alcantara/fabric touch. I'm glad I was able to eventually get the Surface 3, since I prefer the smooth metal surface, and I loved the 'pink' option. The surface laptop 3 is even quicker, and I just prefer Windows over Mac. I would say this is the best alternative to a macbook. I did research for which is better, and they were very comparable. It really comes down to personal preference.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop it’s light, easy to travel around with and does all a large laptop can do

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thanks for giving Surface a try, welcome to the family! It's great to hear that its lightweight and portable design is perfect for your travel needs. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Sleek, seamless interface

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn't be happier with this purchase! It's sleek, slim design make it perfect for easy transportation!

    I would recommend this to a friend