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Customer Ratings & Reviews

Your price for this item is $1,104.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,516 reviews
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Greater

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sharp looking and works great. Very cute. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Very handy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to use. Touch screen. Very light for its size.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer! Just what I wanted. It is very fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good busines laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our go-to business laptop is Lenovo Thinkpads. However, they have long ship dates so in a pinch if we need to new laptop for a new hire and can't wait 6 weeks to get it, I've been able to certify Microsoft's Surface line. They may come with Home, but after re-imaging to Pro or Enterprise, they can be IT-compliant quite easily with bitlocker enable and such.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in desperate need of a Laptop when COVID 19 it because I had to work at home. It took a couple of months to finally get one but it was well worth the wait. The salesperson Melissa was amazing to work with, she was very patient with me and got me the best deal possible. I am very happy with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop Not Pro Style Surprise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife actually bought this online. I told her I loved my Surface Pro and I actually thought all Surfaces were the same. I was surprised when I saw that it is basically a standard laptop. But she seems quite happy with it since her old laptop is a monsterous HP from the dinosaur age.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Bird

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop for a college student. Easy to setup and friend user.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop screen is questionable.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop has worked great but I have had an issues with the screen having some wobble. I opened it and checked to see if the screws were loose and they looked fine. Wobble seems to be on the screen side but I do not want to disassemble to find out and I am out of warranty. The screen is faded on the bottom for a while now.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is very light and has all the features that I need.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 4 out of 5 stars

    Good computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speakers, premium feel. Only down side is it does not fold back.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good laptop for working from home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to work from home, it’s good a quality and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Windows for the win.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is excellent. With windows computers I always had issues with the quality of the hardware but Microsoft’s line of surface computers has eliminated that. Truly impressed. Switched from a MacBook Pro to this and love it.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Light, easy to carry and easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The extra cost is well worth every penny

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a laptop, but also wanted something more portable and compact. After doing research and talking with a rep who confirmed our choice, we made the purchase. The extra money is worth the price. The startup is extremely fast and the touch screen along with the pen is very responsive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're delighted that you love the portable and compact design of your new Cobalt Blue Surface Laptop 3. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 3 out of 5 stars

    The good and the bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this computer. Of all of the 13+" computers, this had the best screen size. It was taller vertically that made it seemed bigger than it's stated size. I really like the keyboard as it was very roomy and I have big hands. I also liked the Alcantara fabric surface. I wasn't too bothered by the minimal number of ports and it connected to a bluetooth mouse easily. It was fast and booted up very quickly. But I didn't keep the laptop in the end. The battery life was poor, much less than what it stated. My old Dell Latitude keeps a charge much longer and the battery life doesn't decrease as quickly, and it's removable. When the battery life on this laptop starts to degrade then you're looking at a very big expense to get it replaced, and based on how it was performing I don't think it will last very long. And it's already an expensive laptop. If it wasn't for that I would have kept it as I really think it has a lot of positives.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product with performance !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for everything no need to improve anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable and Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For everyday tasks, working on the go and some light gaming, this laptop is fantastic. The streamlined design and responsive touch screen make it a joy to work on. Do keep a cloth handy, as it can be a bit of a fingerprint magnet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty color!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop after my surface pro 4 had been struggling with all the zoom meetings. I'm a teacher, and have zoom on about 6-8 hours oer day and the screen kept glitching. I love the color and Microsoft products in general. After a month of zoom meetings, this computer gave small screen jumps for a minute or so. I am worried that it will continue.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Excellent laptop and outstanding speaker quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent laptop with awesome screen and speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great computer.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and easy to use...like the gold color. Love macs.

    I would recommend this to a friend