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Customer Ratings & Reviews

Your price for this item is $1,104.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,516 reviews
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it this laptop. It was a gift and it’s one of the best gifts I’ve gotten so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer running is very stable and very fast.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Improved surface

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement over previous surface. Great screen resolution. A little cumbersome to use but I like this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my daughter and virtual school. It’s perfect. She loves it. 6 ⭐️⭐️⭐️⭐️⭐️⭐️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface works great for my wife’s studies, she loves it the BestBuy rep was right on the money. Thank You

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s fast and doesn’t crash

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my favorite laptop over HP and Lenovo and ASUS. Use it for work only.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Manager

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PC is the most efficient. Much better than DELL computer. I am happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop. Decided to purchase instead of a normal Surfaceto have a bit sturdier product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. It works well for school and research. It can be used for more creative task like video or photo editing as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop for the price, surface is super durable and love the touch screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Super light and stylish with great workmanship quality. I’d buy it again.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Heats up crazy! Want to like it but cant. Regrets!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was way off my expectations. Not as powerful as advertised. It looks stunning but that's all about it. Screen is super reflective. The main problem being, it heats up pretty bad in minutes time to time, specially when charger is plugged in. Get a MacBook or any other laptop instead and save the frustration!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I ever bought. Best Buy matched Microsoft's web price and I couldn't be happier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface 3 laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop charger but the tip of the charger started showing wires by the end of the second month of purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop, ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m happy with this laptop. Having used Windows 8, this is a pleasure to use. I highly recommend this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    North & Sheffield

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Julio and Chase were fantastic! Offered a great option and then match price of a similar model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lap top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works like a charm. No glitches or problems. Does not stay charged as long as I would like though

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Debby,

      It's wonderful to hear that your Surface Laptop 3 is serving you well. If the battery life is not what you expect, Microsoft Support may be able to help. We recommend going here for tips on how to optimize the battery life of your Surface: https://support.microsoft.com/en-us/help/4483194/maximize-surface-battery-life

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Pretty blue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is lightweight and I love the color. The battery life is really good too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    13.5" laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this laptop for travel and staying connected when on the road

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Windows Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Windows laptop. Windows had to be purchased separate but worth every penny.

    I would recommend this to a friend