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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1516 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the Surface Laptop 3's lightweight design, ease of use, and keyboard quality. Many appreciate its portability and sleek aesthetics, while some find the battery life to be a positive feature. However, concerns exist regarding the price point, potential overheating issues, and a limited number of USB ports. A few users also noted that the fan can be noisy at times.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,516 reviews
  • Pros mentioned:
    Design, Keyboard quality, Weight

    Rated 5 out of 5 stars

    Surface is lightweight and easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface is lightweight and powerful. Very easy to use and a great design. The keyboard has a very nice touch. Would definitely recommend.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – Thanks for sharing. It's wonderful to hear that its speed and sleek design make it a good fit for your needs. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Best Surface laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had both the original laptop and laptop 2; both have been great but this version of the laptop is much more refined. The all-metal body looks great, the larger trackpad is much appreciated, and the keyboard is even better. The screen is brighter and more colorful and the performance boost is noticeable. The battery lasts all of a workday under normal use and charges quickly. The inclusion of USB-C is nice as you can use it for a 2nd UHD monitor or to charge the laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for taking the time to share your experience with the community. We're thrilled to hear you're enjoying your new Surface Laptop 3, especially the larger trackpad and performance upgrades! We appreciate having your part of the Surface and we hope Surface Laptop 3 continues to inspire you in your day-to-day.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Speed

    Rated 5 out of 5 stars

    Best Laptop Ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Microsoft Surface Laptop touch screen 3. I've had it for about a month and couldn't be happier with its speed and memory capacity. The feel of the keys combined with the touch screen option is perfect for me. I have to say, I was disappointed with the length of time I would have had to wait for Geek Squad support to set it up since they were so behind at my local store. I went ahead and followed the computer's set up wizard and did pretty well. I appreciated the drive-up to pick-up so I didn't have to go inside when it arrived at the store. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Microsoft Surface Laptop 3 - 13.5" (Black color)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer has performed GREAT ! It is very well balanced when in your hand. The screen opens with one hand, the battery life is excellent (regular WEB & some other software) --- easily reaches 10 hours. If you adjust some settings, you can easily get 13+ hours. The track pad and keyboard are BOTH the best I have used. The laptop is constructed very solid --- You won't run into broken hinges like in other computers after a few years of use. The black color stays CLEAN --- NOTE: if your hands are not washed, any computer will get dirty with smudges.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Keyboard quality

    Rated 5 out of 5 stars

    Smart light on the go laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic laptop. love the touchscreen allowing my old eyes to enlarge. Slim, light, easy to transport. Expensive but worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Design, Speed

    Rated 5 out of 5 stars

    Best buy ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer. I use it to work and it's very fast. Perfect size and design. I loved the color and materials, very elegant.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – It's wonderful to hear that you love the speed and colorful design of your new Cobalt Blue Surface Laptop 3. We hope it continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Design, Speed
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Surface Laptop 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop.. Fast, sleek design and compact. Worth the price, but needs a couple of more USB ports without purchasing an adapter

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love the size and weight

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the size and weight of my Surface 3. It is portable and a more solid laptop because of the fact that the screen and keyboard do not come apart.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Microsoft Surface 3

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have use several of these laptop in business. They are light and are easy to use with Office 365. They do tend to get6a bit warm in the older versions. We will see with the 3.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Amazing computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this computer for work. Light, easy to transport. Fast and efficient. Works great with a pen and holds a great charge for the day

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that your new Surface Laptop 3 fits your needs for work. Thank you for sharing your experience; we hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    light weight, speed is great. Easy to use. This is the second one I bought for my business since my daughter took over my other one.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad that you (and your daughter) love Surface Laptop 3. Even though she took your first one, It's great to hear that you picked up a second one to use for business purposes. Thank you for sharing your experience; we hope you enjoy using your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Keyboard quality, Speed, Weight

    Rated 5 out of 5 stars

    Microsoft Surface 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, light but premium feel. After using a MacBook for years go a PC again and have been pleasantly surprised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Easy navigation, voice prompts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m new to using a Microsoft laptop. So far it has been easy to use, set up and has a great battery life. It’s lightweight too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We appreciate you review. We're glad to hear you've been linking the battery life and lightweight build of your Surface Laptop 3.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Keyboard quality
    Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Serious flaw prevents it from being great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for about 5 weeks now and I have nothing but good things to say about the specs, performance, and ease of use for the casual user. The build quality is fantastic, probably the sleekest, best laptop I've ever owned. It's Windows, so you probably already know what you're getting in terms of software. HOWEVER, about two weeks ago, coincidentally after performing a software update, I've had some bad luck with this laptop. In the middle of nearly every use, the screen either freezes or the computer shuts down entirely. Now, I was highly anticipating this laptop and it has delivered on almost all fronts as I mentioned in the first paragraph, but when the computer essentially freezes and I have to power it back on again, it's extremely frustrating, as this laptop was not cheap (for the specs, I felt that it was, but a computer is still a significant investment). I have not called Microsoft support, as I'm sure they would have told me to just do a factory reset, which I'm not sold on. I wish I could have given this laptop rave reviews, but until this flaw gets fixed, I am fairly dissatisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Pretty, light, and a great battery!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I became aware of this computer because my employer supplied our staff with this model once we started working remotely. I was using the Platinum Alcantara color but once I found out that this model was in Sandstone (basically it’s rose gold/pink) then it was a definite buy. I love the feasibility of this computer and also that the battery life is amazing. It’s lightweight and the accuracy of the touch screen is also a plus. This was a great buy!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're delighted that you love the colorful, and lightweight design of your new Sandstone Surface Laptop 3. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Design, Ease of use, Speed

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this laptop, great design, very fast, very portable. 10/10 would recommend this device.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for taking the time to recommend the Surface Laptop 3. We are happy you are enjoying how fast and portable it is and its sleek design.

      Best,
      Katie
      Microsoft Surface Team Microsoft

  • Cons mentioned:
    Usb ports

    Rated 4 out of 5 stars

    Good laptop, great screen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop in a beautiful color. I initially wanted the black one but this one shows less fingerprints. If you are wanting to do serious video editing on this you will probably be disappointed. This is for someone who is a business person looking to do zoom and skype calls, create documents and presentations, and interact with various microsoft programs. The battery life is great so you won't be tied to a charger all day. I wish that the selection of ports was greater but you can also purchase a microsoft dock to complement your setup.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Speed
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Great home office device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great keyboard, excellent typing experience. Good screen resolution. Laptop is very quite and does get warm. Good processor.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too fragile?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer overall is great. I travel every month and for the first time in my last trip 3 days ago, I didn't put laptop in its case, I decided to put in my purse. While I was in the plane I decided to turn it on, I was in shock to find a crack right below camera. I didn't drop or hit it with anything. I have been always very careful with any electronic I bought throughout the years. Never bought any protection plan, I guess I should have bought one this time. Laptop seems to be very fragile. So, if you are planning to buy one, get the protection plan.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 4 out of 5 stars

    Recommended!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, easy to set up and quick. It does seem slightly fragile so I'll be getting a protective case for it. Recommended.

    I would recommend this to a friend