Customer Ratings & Reviews

I've been an avid Apple/Mac user for a long time, and when my macbook pro (2013) was starting to fail on me, it was time to look for a new laptop. Especially since I was going to start grad schoo, I needed a nice sturdy laptop for everyday use. I was going to go for another brand new Macbook Pro, but after seeing this laptop, I just fell in love. I decided to take the risk, and go for a PC and see how it was going to be. So glad I did, because this laptop is just amazing! Doesn't heat up, really fast, and the touchscreen is a plus as well, even though I hardly use it. The only con I can say about this laptop, is that I wish the battery lasted a bit longer. And the fact that it doens't have the FaceTime app as compared to the Mac. But I can live with that. I really became a Microsoft fan after this purchase.

When I bought this a year ago, I liked it. It is small and lightweight. It has a good amount of power. I had assumed the graphics card could do some of the easier games but it can't do much at all. The real problems started about a year after I bought it. It doesn't hold a charge that well. I can plug it in for a few minutes, turn it on, and it will turn back off due to low battery. I had to reset the camera completely because it stopped detecting. It turns on when it feels like it. Sometimes I have to hold the button a few times before it starts back up. I would have picked a different laptop knowing what I know now.

Microsoft Surface laptop is THE WORST laptop EVER! Please do not waste your money on this useless thing, better spend it on Apple or something. From the moment I purchased this laptop in October 2020, it caused only inconveniences. Due to these inconveniences, I had to replace this laptop with the Best Buy (the place I bought it from), however, the replacement still has the same issues, so I guess it's not a problem with the particular laptop but instead with this specific version in general. So let's start from the beginning: 1. Instead of holding the battery for the advertised 11.5 hours (if unplugged), the laptop only holds 4-5 hours on the Battery Saver Mode. 2. The color profile constantly changes, about ten times a day. The colors become extremely vivid, green colors become almost white and it is hard to see things. Then, it changes back to normal in about 1 to 2 minutes. This happens repeatedly throughout the day. 3. Eventhough I put the brightness of the display to the highest in the settings, it also changes to the dark one as many times a day as the color profile changes. But then, it changes back to normal by itself after 1-2 minutes. 4. The keyboard stops responding from time to time. When I type, some keys just don't respond for a bit, but then it comes back to normal by itself. 5. I frequently get a blue screen that interrupts my work saying "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart it for you" 6. The last and the most annoying thing is that this laptop gets turned off by itself whenever it wants and doesn't turn back on for hours. Even if it's completely charged, it still turns off. The screen turns black, the keyboard stops responding, the power button is not responding either, but then the laptop turns back on anywhere after 30 minutes to 24 hours. (see the videos I recorded to show this issue: https://youtu.be/CxKgV7359Ro and https://youtu.be/ep9JxFnUZuM ) I am using this laptop for less than 4 months and it already has issues that most laptops don't have after years of usage. I am completely unsatisfied because I paid over $1,300 and got this piece of nonsense that works the way it wants. So guys please, don’t waste your money on this!!!!