Customer Ratings & Reviews
- Model:
- V9R-00022
- SKU:
- 6374326
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers appreciate the Surface Laptop 3's touchscreen, its lightweight design, and its overall performance. Many find it easy to use and suitable for various tasks, from everyday computing to gaming. The positive feedback highlights the laptop's portability and attractive design. However, some users express disappointment with the limited number of ports available.
This summary was generated by AI based on customer reviews.
President- North America
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps on rebooting, very frustrating. Very disappointed with the laptop.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi – We're sorry that there's an issue with your Surface. First, we recommend updating its software and firmware to the most recent version. If that doesn't help, please run the Surface Diagnostic Toolkit to diagnose and fix any problems. For more information on the Surface Diagnostic Toolkit, please go here: https://aka.ms/AA4r432 If that doesn't take care of the problem, we recommend that you contact Microsoft Support for assistance here: https://aka.ms/AA4rbq6 Hope that helps, Erica Surface Customer Care
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was working fine and then while I was in the middle of teaching a lesson ; it froze!!! It stayed frozen for three hours. I was not able to shut it down, restart, close it so it could sleep that entire time. I finally was able to use the power button to turn it off. When it was powered back on ; I was able to use it. I am returning this device when the one I purchased finally comes in.
No, I would not recommend this to a friendMS Notebook
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery stopped taking charge with less than 90 days of use
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with the battery in your new Surface Laptop 3. Our team at Microsoft Support may be able to help. Please contact them for assistance here: https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface
Hope that helps,
Chuck
Surface Customer Care
