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Customer reviews

Rating 4.5 out of 5 stars with 524 reviews

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89%
would recommend
to a friend
Page 1 Showing 1-20 of 524 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Happy Customer

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    |
    Posted .
    Owned for 1 month when reviewed.

    I bought this computer for school and it Rocks! It's speed is fast and it has just enough storage for my needs. It is very weightless and have a sleek platinum look. Keys and touch board are easy to use.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's great to hear that Surface Laptop 3 is a good fit for your needs. We're thrilled that you love the sleek and lightweight design. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Surface Laptop 3 Review!

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    |
    Posted .
    Owned for 1 month when reviewed.

    I love it! The design is flawless...speed is great... it has a nice kind of large screen but its very portable and lightweight at the same time. Touch screen is very convenient as well! Not to mention pricing is reasonable compared to the competition. Really wish it came in Ice Blue like the 12" but overall best laptop I've ever had.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – We're thrilled that you love the speed, touchscreen and portable design of your new Surface Laptop 3. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Rated 3 out of 5 stars

    Very nice

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    This laptop is very nice looking, light weight and sleek! The cons... I wasn’t aware that this particular model was not equipped with a disk drive, a right number keypad, it’s also missing a few USB ports nor does it have the HDMI capability. These cons are pretty significant considering the fact that I’m use to my laptop having these features.

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Cracked screen without cause

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    |
    Posted .
    Owned for 6 months when reviewed.

    This product is poor quality. After owning it for a few months a hairline crack appeared going from the top of the screen to the bottom with no clear cause (no falls/drops). This must be some kind of design flaw with the glass, as I've owned MacBooks and Lenovo's for years and never had a cracked screen. I'm in contact with Microsoft about a repair but even that will take weeks and is a major inconvenience. I do not recommend this product.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Keypad problem

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    |
    Posted .

    Key pad is trouble. One of the key already broken.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    It has a scratch out of the box

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    |
    Posted .

    It has a scratch under the glass apparently on the actual display, I don’t even want to turn it on , must be returned

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Came with a broken screen

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    |
    Posted .
    Owned for 1 month when reviewed.

    I love the laptop, HOWEVER the laptop came in with a cracked screen.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Ryzen processor shines for most uses

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    Posted .
    Owned for 1 month when reviewed.

    If you can get this during one of those $300-off sales, go for it. AMD and Microsoft have tuned the processor drivers to be very efficient in most cases. One downside to the AMD Ryzen, though, is video playback. You'll see a decrease in battery performance compared to the Intel version if you watch a lot of video. For me, though, doing business work, the battery life has been great, despite this unit's relatively small battery. If you want a lightweight 15" laptop with a 2:3 screen, well, this is pretty much your only choice. Fortunately it's a pretty good one!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      It's wonderful to hear that you're enjoying the power and performance of your Surface Laptop 3. Thank you for your feedback, too -- it helps our teams in the development of the next generation of Surface products. We hope you get a lot of use out of your new Surface.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Machine

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Decided to go with this device as my main unit. Will start a doctoral program soo and it seemed like a good fit for what I will need. Do not let any bad reviews of this product scare you away from making your purchase. I have used PowerBooks and MacBooks for over two decades, glad I made the switch to Surface Laptop. Thank you Microsoft!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Great form factor, questionable performance.

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    |
    Posted .
    Owned for 1 week when reviewed.

    I really like Surface laptops. I have owned them since Surface Laptop 1. love how light and thin they are. When I Saw the 15 inch version I fell in love with the larger screen. I grabbed one with 8 GB of RAM and 128 GB SSD. This is the AMD version. I am a computer engineer so I know exactly what I am talking about. I was very disappointed with the performance of this laptop. I ran a benchmark software and my older Surface Laptop 2 scored much higher than this AMD version. Also, I can never get Youtube to play 4k video without dropping frames. The Intel version doesn't have this issue. One big bummer and although this is advertised as 8 GB of RAM, it is essentially 6 GB . 2 GB are dedicated to the GPU. to me this is kinda misleading. Form factor, display quality, microphone, camera, keyboard, and touchpad are all top notch. If I can't figure out the stutteting during 4k video playback, I am going to return it and get the Intel version.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    What a beauty

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    |
    Posted .

    This laptop is amazing. The instant awake feature has the laptop on in a flash. Not only that, but the light weight makes this computer something that can be taken anywhere. The keyboard is pretty decent too. Not as good as a Thinkpad, but better than a Macbook or any of the standard keyboards that most regular laptop companies use. The touch screen is also pretty nice too. Though the one reason I would recommend this laptop is the battery life. This laptop just keeps on going and going. The battery on this unit is strong and is a true workhorse.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    For the most part works great

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    |
    Posted .
    Owned for 5 months when reviewed.

    Very happy with this laptop. Did have one day it when I get not get it one for some reason. but after about 24 hours it turned on again. I did take it in and have it checked out but they were unable to find anything. Also, the screen cracked at some point - a hair line crack but goes from the top of the screen to the bottom. This laptop has had no falls, hard hits etc. Not sure if the screen was cracked when I bought it or not. You can only see it in certain light.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Display
    4 out of 5
     
     
     
     
     
    Speed
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    2 year review

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    |
    Posted .
    Owned for 1 year when reviewed.

    So far its been a great journey. However, one thing i will say is that when you are super multitasking, and i mean on a docking station with 3 monitors extended and grinding for an hour or 2, you will hear the fan! Otherwise, when used as a school laptop by itself to do normal stuff its very reliable and good with 4k video. I do however, wish i would of gotten the metal version rather than the mat, since the mat eventually becomes worn from the sides or leaves hand prints.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Display
    4 out of 5
     
     
     
     
     
    Speed
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    One Phenomenal Notebook

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    Posted .
    Owned for less than 1 week when reviewed.

    I always thought the Surface units from Microsoft were overpriced and underperforming, but after buying a couple of USED Surface Pro 3 units from an auction site, my mind was changed and I am now a fan. I purchased this Surface Laptop 3 15" notebook as an 'open box' unit to save a few bucks. I came in a few days and was in great condition (even had the original box and packaging). It starts quickly, boots fast, and after a few Windows 10 setup steps, it is ready to enjoy. The keyboard is backlit and feels great, as does the over-sized touchpad. The screen is the best I have ever seen or used, bright & clear from ALL angles. The wifi and bluetooth connect quickly and stay connected, and it runs all of my software like a champ. Don't let the 8GB of ram fool you, this guys runs FAST and these new M.2 2230 small drives are very fast. The build quality is the best I have ever owned, and the battery is long-lasting, and charges up fast. The case is elegant and has a solid feel in your hands. The small SSD hard drive can be upgraded, but good luck finding a M.2 2230 drive sold commercially. Not yet, but when I can find one, I will probably buy it. But I can get all of my stuff on the 128GB just fine and room to spare. Overall, I am thrilled with my new computer and am happy to recommend it to anyone wanting a great machine at a fair price. BTY, the AMD processor and GPU work very well and are fast. I like the new Ryzen products. Get one and be happy for Thanksgiving & Chrismas.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Excellent Product, Less than stellar store

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    All in all, an excellent product. Its a premium laptop with mild specs, but the build quality is phenomenal, and the keyboard and trackpad are still the best you can get on windows. But Best Buy is a frustrating place to buy a computer - the sales reps are told repeatedly by the company to inform you, the customer, that they are "not paid by commission" which while technically true, is not helpful. They follow this statement by insisting over and over again that you ought to buy every warranty you can, and to open a credit card too. Guys - take the hint. If I say I know what I want, and I don't want anything extra, just let me have that. It's cruel that corporate forces this competition on it's employees, and the experience was bad enough that I probably won't be buying anything from Best Buy again...well, at least not in person. It's a shame.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great price and design, but still bugy

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    Posted .
    Owned for 1 month when reviewed.

    Got this laptop during the black Friday sale. Price was great for such a stylish Windows based laptop. There are no major issues while using. Build quality is really good. Keyboard is just fine. Trackpad could be better and bigger (glass+force touch). Screen is awesome with great colors. So overall quality is on really good level. But after a week of usage the sleep mode started to fail. It basically couldn't wake up after some time off closed lid. Had to hard restart it 5 times in one month. Didn't want to waste my time with factory reset and Windows setup. And didn't want to think what would happen after 5 month of usage. I was MacBook user for the last 4 years and about 15 years PC user before that. Windows stability is improved a lot, but still is far from MacOS stability and simplicity. Switched back to MacBook. It's better to pay more now and have no any troubles for years, than pay less and then reinstall Windows every month. Anyway Microsoft did a great job with Surface Laptop 3. I hope in few years it will be on the same level with MacBook.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    One of the best computers out right now (2019)

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    Posted .
    Owned for 1 month when reviewed.

    Case study: I got this laptop for my father, who needs a fast laptop to run simple excel spreadsheets and occasionally allow me to photoshop or edit some photos / documents. Who is this for? This laptop is incredible for anyone who needs to have the power to do basic to advanced graphic designs or anything in the adobe suite. With the specifications on this device, I cannot see it doing 3D renderings or renderings of any kind really (you're going to need something else). User experience: 10/10 Flawless design from Microsoft this time around. It's amazing, responsive, snappy, fast, and highly compatible. Maintain this level of quality, Microsoft, and I'll never go back to Apple products. Your new mantra should be, "we maintain and improve." Price Point: 10/10 After tax: around $1200. It's incredible for what you're getting. And if you're buying it at select stores, there may be a student discount. Overall: 100/100 I highly recommend people get this laptop for any portable document conquering device.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the great shout out! We're thrilled to hear you and your father are enjoying Surface Laptop 3. We designed this device to be a lightweight powerhouse, keeping up with you throughout the day, enabling you to do more! We appreciate you taking the time to share your experience with the community,we know it'll help the next person looking for the perfect device.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great Laptop for College

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    |
    Posted .
    Owned for 1 month when reviewed.

    This is a great laptop for college students. It's really accessible, and it has great graphics and audio. There are only two issues that I have with the laptop. One is that there is only the ability to plug in a USB, a USB-C, an aux cord, and the charger. If you want to do anything else, you will more than likely need to purchase a "block" (Microsoft makes one). The second problem, is that I feel like I always have to recharge it. Even though the laptop needs to be charged a lot and the laptop has few things that can be plugged in at once, I would still recommend this laptop to anyone who is looking for a laptop in college.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for sharing your thoughts on your new Surface Laptop 3. We're glad to hear that it's a great choice for college. For tips on how to optimize your battery life, Microsoft Support can help! Please go here for more information: https://support.microsoft.com/en-us/help/4023536/surface-surface-battery-wont-charge

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    My first Microsoft computer

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    |
    Posted .
    Owned for 1 month when reviewed.

    I’ve always used Apple computers. This is my first Microsoft/windows laptop. I bought it because I needed something quick while in a budget. After seeing several YouTube reviews I was sold. Once I got it and began to use it (google suite, web browsing, Netflix, YouTube) for the basics, no issues. I felt that my transition was pretty simple. Being an Apple user, I felt the windows OS was pretty simple to get use to it. Concerns: I feel that battery life is an area of concern. Even with low screen brightness, Bluetooth off, battery setting on “better battery” options, I feel the battery drains pretty quick, even when doing normal web browsing. Also, even though it comes with a gaming graphics card, this laptop is really not intended for gaming. Maybe if you modify it, maybe but at it comes nope. I installed football manager, and after 15 mins of playing it became unplayable. Unit got extremely hot and began to slow down. If you plan on gaming with this, maybe go a different route.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Rudy,

      Welcome to the Surface family! Thank you for the feedback on your new Surface Laptop 3. We're glad that you're enjoying it for the most part.

      If it seems like battery life is an issue, Microsoft Support may be able to help. For tips on how to optimize battery life, go here: https://support.microsoft.com/en-us/help/4483194/maximize-surface-battery-life

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Display
    4 out of 5
     
     
     
     
     
    Speed
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Laptop

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Very good lap top, got it for school and as an engineer we need software like CAD and this laptop seems to do very well with the software doesn’t freeze up or anything. Do suggest it for anyone that needs one because it includes a graphics card which allows for better flow.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Display
    4 out of 5
     
     
     
     
     
    Speed
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
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