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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 540 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, large screen size, light weight, and good battery life as significant advantages. Many appreciate the sleek design. However, some users experienced issues with performance, limited RAM, and occasional overheating. A few also reported problems with the Wi-Fi and speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 540 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great portable laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good looking and sleek laptop. Excellent screen resolution and very portable design. Ryzen processor is fast enough for general office work.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 4 out of 5 stars

    So far there is no major problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is comparable with macbook. The tough screen is a good point. However the downside is the tough pad sometimes doesn’t work well. I will give 4.5 points

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Very easy set up out the box. Was up and going in no time. I like how it synced everything with ease. The body is sleek and modern. And I love the 15in screen.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Definitely not a bad laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad laptop, definitely a mid range laptop at best. In my 3 weeks of using it I've only noticed one odd thing about it, sometimes if you have alot of tabs open and you try loading something it will disconnect you from the internet can only assume it's just because of maxing out the ram capacity as it's only 8gb. Definitely not a bad laptop for the price I enjoy it. Overall quality [7/10] Overall performance [8/10] (for buisness use) Verdict: I would recommend it for a basic buisness and college laptop

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Beautiful, lightweight, fast & powerful machine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great. For only 8GB of RAM it runs really smoothly and fast. I originally wanted a MacBook Pro but I decided on this because it was on sale, and I am not at all disappointed. It is a beautiful, lightweight and powerful machine. And it arrived very quickly, which is always a bonus. It's not the best if you're trying to run heavy duty games, but I play a lot of games on Steam and so far it runs great. For what I need it for; Zoom classes, lesson planning, graphic designing... it it is awesome! Not to mention the display is magnificent and really clear.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Surface laptop 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's everything I thought it would be. The screen quality is second to none. I travel a lot so the light weight was important to me. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is clear and sharp, good battery life and amazing speakers in this small package. The price on sale was very reasonable for a laptop with all metal case.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Best 15" laptop on the market!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited until the Surface Laptop came out with a 15" version and when they did, I bought 2. They are great laptops! Good battery life, light, durable!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Little expensive, but a great piece of hardware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, fast, light, powerful laptop. Very simple to setup and very snappy and lightweight. The fans are slightly audible but nothing terrible.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    A lightweight computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I got kept restarting itself. Returned and got a new one. It is great. A long battery life and very light weight. I love the face recognition.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    High-end-feeling device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well-constructed and very comfortable with excellent features. Slim profile makes for easy portability and power cord design allows quick connection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great laptop- Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop if beyond all other laptops. If it was a Demigod- it would turn into a real God. It has lightning fast speed like Zeus. SO easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Great Laptop for great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it on sale a few hundered dollars off always good to get something this great at a great price very light weight durable high quality screen

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your experience with your new Surface Laptop 3! It’s great to hear that it’s working well for you and that you got it for a good deal. We hope you enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size, Speed

    Rated 5 out of 5 stars

    Great computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with this computer. It turns on and loads in seconds. I set up facial recognition and it works great. Touch screen is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    lightning fast...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wow...... this laptop is a beast! boots up in less than 15 seconds, i can be checking email before i know it! the resolution on this screen is so crisp and clean. super light - user friendly - keyboard is easier than my desktop. i have never been a lap top guy but i am doing more travelling for my company now so i want to be at maximum efficiency ... this bad boy is the one to get me there! compared with the Mac's this won in pretty much most categories. and at 999.00 you will NOT get a better machine ... don't even hesitate - GO GET ONE

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Wifi

    Rated 4 out of 5 stars

    Great laptop overall

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth operating system and applications run fairly quickly. Sometimes the wifi disconnects once in a while.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,

      We're glad that you're enjoying your new Surface Laptop 3 for the most part, but sorry that there's an issue with your Wi-Fi connection. First, we recommend updating all your drivers to the most recent versions. If that doesn't help, please troubleshoot the issue with Surface Support here: https://support.microsoft.com/en-us/surface-laptop?ui=en-US&rs=en-US&ad=US

      Hope that helps,
      Chuck
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Amazing Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop 3 is a very well built laptop. Screen resolution, processing speed, speakers, and battery are all first class!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Great Student Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Student laptop. Lightweight, fast boot up and great screen resolution. get a full day of use on battery power.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello – It's great to hear that it’s a good fit for your needs. We hope you continue to enjoy using it. Cheers, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As most of Microsoft Products, another great creation. Easy to use, great picture and display. Has great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Love my new Microsoft Surface laptop!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to be able to work at home. I could be happier. Set up was a few simple minutes. Very easy to use and fast as lightning!!

    I would recommend this to a friend
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