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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 12 reviews

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Customers are saying

Customers frequently mention the larger screen size as a positive aspect of the Surface Laptop 3 15", finding it to be a welcome improvement over smaller models. However, the limited number of USB ports is a recurring negative point, with users expressing frustration over the inconvenience of having only one.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-12 of 12 reviews
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Nice computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real easy to use and set up easy. Like that is not too big and it's lite. Nice computer for price.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size
    Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the thin profile of the laptop and the lightweight feel. The matte black is a nice color. It has good graphics quality, good processing speed, and nice sound quality. I like the feel of the keyboard, as well. I had a 13” screen on my previous laptop and decided to go with a 15” this time and it’s a nice change. It could have used at least a second USB 3 port. The price was reasonable. I pre-ordered it and the price actually decreased before it shipped. It has met my needs.

    I would recommend this to a friend
  • Cons mentioned:
    Usb ports

    Rated 5 out of 5 stars

    Touch screen laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this laptop is working properly. It does heat up a bit so it is best to buy a fan to place under the laptop. There is one draw back which is that the laptop has only one USB cable plug-in. However, I will be buying a multi plug-in for the USB.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thank you for sharing your experience with your new Surface Laptop 3! It’s great to hear that it’s working well for you. We hope you continue to enjoy using it.

      Cheers,
      Chuck
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very nice computer. Easy to use and it’s got a thin profile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very clean design lighter than it looks.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing combination of features Clean design 3 backlit keys are convenient Mouse/Touch Pad and Touch Screen make it almost unnecessary for a mouse Graphics are great

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    My 4th Surface Laptop - Best one yet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th Surface Laptop and this is the best one yet! Very pleased with the large RAM, hard drive, and larger screen. Great quality build.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Archer – Thanks for sharing and being a loyal Surface fan! We hope your new Surface Laptop 3 continues to serve you well. Cheers, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    top of the line laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this laptop. It has all the things I wanted and has lot’s of storage. It also is touch screen witch I like.

    I would recommend this to a friend
  • Cons mentioned:
    Usb ports

    Rated 4 out of 5 stars

    Thin & Great screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having only one USB is a pain to work around. I also wish I had the choice to have Window Pro, not Windows Home installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is more pricey than other laptops with similar specs, but from Microsoft, which you can expect more about support and compatibility.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use one of these at work and loved it. I purchased my own with more ram and storage space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface Book 3 is my 5th Surface Product and I absolutely love them all.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thank you for being a surface fan! We appreciate you sharing your thoughts with us. We are so happy that you are enjoying the Surface Book 3.

      Best,
      Katie
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Would recommend supfave to anyone looking for a laptop

    I would recommend this to a friend
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