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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 220 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Surface Laptop 4's lightweight design, excellent performance, and long battery life. Many also praise its ease of use and the comfortable keyboard. The touchscreen functionality is another frequently cited positive aspect. However, some users express concern regarding the limited storage capacity of the 128GB SSD model.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 220 reviews
  • Rated 5 out of 5 stars

    Working laptop, good at the price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is used for daily working purpose. I also have cloud storage subscription. The setup of this laptop is working with that purpose. Working well so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is a great budget laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People think that they have to have a computer with professional specs. But the average person would never use all that power for as long as they own the device. But I get it, most people want to future proof their investment. But the way I see it, no matter how much you spend. You're going to upgrade within 4 to 5 year's anyway so why not think about what you're going to be doing with it in the first place. Most apps are optimized for low powered devices anyway so you'll never need a high end device to start with. But hey, I can't tell you how to spend your money. But for me, I only keep a device for about two years anyway because I love new technology. But for the average person this is a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer is very good and easy to use .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Director of Ops

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is great. Works well with monitors and runs smoothly with many tabs open.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Amazing for school! Love it!! Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use the setup took me a little longer than expected but it works great it has very fast speed and i like the weight of the computer too. the battery stays charged a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best laptops on the market.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Terrible support. My A key broke and when I took it back to Best Buy for support, they said they couldn't fix it and Microsoft doesn't have a part to replace it with so I had to buy an external keyboard to use the laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, reliable, can be a little slow at times if you have a lot of things running, however such an issue can be avoided if you buy the version with 16gb of RAM. Otherwise great device.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Light weight, multi-tasker but no backlit keyboard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, very fast, handles multiple processes without delay. One thing I wish it was backlit keyboard. Setup was easy. Bestbuy should also offer a cheaper version of Microsoft Office Suite especially with Microsoft products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great slim laptop for regular school/college work. Was a great and cheaper alternative to apples MacBook but with a cheaper price tag and still having great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great, according to my son. I have never seen it in use however, My son uses this for his school, he loves it! It was so good I purchased another for my daughter.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My new best friend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer! Compact, simple to set up & so easy to use. I've had HP's, Chromebook & this is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop for the size.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this for two weeks. So far its been good. I'm impressed with windows hello. It actually does face recognition well. Trackpad needed some setting changes as it is much larger than on my previous laptop. Pretty fast loading webpages.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Moving into the Future

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is a huge upgrade for me. Its a smaller screen than I've had in the past but after several days of using the size adjustment was made and was no longer a factor. One feature that is really a very welcome change is the reduced weight and how thin it is. This allows for me to be more flexible as to taking it wherever I go and the circumstances under which I use it. I'm still getting used to its many features but I can see we will be good friends moving forward

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    GOOD PRODUCT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT QUALITY, GOT IT ON SALE , SO I GOT I GOOD DEAL., VERY LIGHT , GREAT BATTERY LIFE , LOVE THE COLOR .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great computer. My daughter got the same one for college. I am really impressed. Fast, and easy to use. Set up was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Ssd

    Rated 3 out of 5 stars

    Meh but I like the touch screen

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life meh the internet connectivity meh probably would not get an AMD processor again. love the touch screen and how light weight it is

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love my surface4 laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this Surface laptop! Its smooth and its easy to use, different ports for acess. Also very lightweight!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great buy for a Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my first year of college and I’m so happy i went with this one. It is fast and easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it because I don't like the idea of getting the palmrests all full of dirt. Probably a good device though lol

    I would recommend this to a friend
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