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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 220 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Surface Laptop 4's lightweight design, excellent performance, and long battery life. Many also praise its ease of use and the comfortable keyboard. The touchscreen functionality is another frequently cited positive aspect. However, some users express concern regarding the limited storage capacity of the 128GB SSD model.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 220 reviews
  • Rated 5 out of 5 stars

    No issue

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been more than 2 years still working fine no issues

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great price at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot express my appreciation for the trade in program from Best Buy. At the 699 price, which was a deal in itself, my old MacBook Air was eligible for trade in. Now to the product. Excellent display, beautiful aluminum finish and Alcantara cover. The original price of 999 to me was and is extremely expensive. Thanks Best Buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid product for school/Microsoft compatibility

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the laptop to the tablet surface and still like this one… still have my older one as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great computer to do online school and homework

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the Family

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Perfect for family use! Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    PHOTOS ARE WRONG!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The photos on the site show a metal keyboard that isn't even available on this model. Purchased, waited forever, and recieved an Alcantara keyboard. If you don't mind the Acantara keyboard, it is still a great deal, nice lightweight laptop with a great screen and good speakers. Returning tomorrow, totally disappointed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BestBuy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very safe and fast in delivery with many options for payment’s including coupons that are free.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim and compact! This is a great system to have around for me to work at home when I’m not at the office. Easily installed Microsoft office and works good with our wireless Internet. I’m slowly getting better with managing the difference between a laptop and IPad as other then at work have been strictly using IPads at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints so far going into a year of owning . Thought I'd need the bigger storage but not yet. Sales manager at a retail store. Work use mainly. Only down side is not very bright when watching videos but not a deal breaker for me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Buy and very fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a pc laptop to work with apps that wouldn’t work on apple. My husband has a surface pro that I loved using. This is the right size and super fast with no lag time. Was on sale for great price. The palm rest are perfect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well - fast and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my dad. It works well for everything he needs. I wanted to get him something simple yet powerful enough for his work and his leisure time at home. It's very comfortable to use and easy to setup. No complaints so far!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very Versatile Gift For Education

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop holds a great charge. Got this as a gift for My wife who is a teacher. She says she is able to access files that are both local on USB flash drives and files that are on network folders. This device is great at home and on the go

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Surface at work, and decided to pick one up for myself. Very nice product, great battery life, nice screen, plenty of power to run all software that I need to run. Overall, very pleased with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed a laptop on a budget

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife who needed a laptop at a reasonable price. After a month I asked her how it was working out for her and she said it was perfect for what she needed . Good enough for me . I would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    User friendly and handels advanced programming wel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is super user friendly and is awesome for people who maybe aren't so tech savey but is also capable of handling more advanced programing with ease as well i love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Laptop I've Owned!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best computer I've purchased in a long time. It makes tasks very quickly and the battery like is outstanding. 10/10 would recommend this to anyone in the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You WANT this laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional product. Not a MAC person- and won’t become one. Was sick of the cheap laptops that die in a year or two. Surface Pro was recommended and I am so glad I went with that advice. You won’t regret buying this very versatile but complete, technology. Also- for the first time- an employee explained the technical support package Best But offers- this time we bought it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Out with the old, in with the new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, no complaints. The touch screen is a nice added feature. I have not had any major issues or concerns pop up yet. But I have only had the Surface a month. I hope new laptop lasts a long time, my old laptop is still barely running, and I had it for 7 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keyboad=Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing~ got it on sale and everything is perfect. The keyboard is my favorite as its sooo nice to type on. LOVE IT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Windows laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is incredible I love the touch screen and clarity is incredible. I use it for work and it is highly capable and can do everything I need.

    I would recommend this to a friend
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