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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 220 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the Surface Laptop 4's lightweight design, excellent performance, and long battery life. Many also praise its ease of use and the comfortable keyboard. The touchscreen functionality is another frequently cited positive aspect. However, some users express concern regarding the limited storage capacity of the 128GB SSD model.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 220 reviews
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Beat computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned multiple different computers in the past and this is the best one so far. Quick on start up, long battery life, and light weight!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Lightweight and very sophisticated looking. The material on the keyboard is divine. It is fast and does everythinf I need while i am working on my Master's degree and my job.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Light Weight Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has great performance and speeds. It’s also well priced for its quality design compared to Apple products which are over priced for what you get with their hardware.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, simple and ready to use it. Nice battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Microsoft Surface Laptop 4

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen width is a bit on the small side but it's touch screen, great and comfortable keyboard, easy to use and great battery life!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Surprised

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in between this laptop and a MacBook Air. I'm used to the Apple ecosystem, but wanted to give Microsoft a try and I am so glad that I did. This laptop is amazing! It's a direct Apple competitor. It's light, quick, and has a high-quality, premium feel. I think many automatically purchase a Mac for the "trend". Don't sleep on this! HIGHLY recommend. Great job, Microsoft!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for the money! Easy to use and very lightweight!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Microsoft surface pro laptop

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop in the game. Never has failed me. Amazing speed and great battery life. Can even charge with the charger it came with. And even can charge with a USBC.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance, Weight

    Rated 5 out of 5 stars

    Perfect for college

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is light, powerful and long batter life for college

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for great price, I didn’t even know it was touch screen when I bought it which is an awesome add on. I bought this as an extra computer for work it’s awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Amazing for school

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for college and has worked amazing! Gets the job done, lightweight, fits perfectly in my backpack, and I love the textured keyboard!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Microsoft Surface Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Surface is got to be one of the best laptops for the money! Very light and compact. Extremely fast. Perfect for the money. Offers more than more expensive laptops!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop. i got this laptop for my college classes and its a great compute runs amazing and very affordable

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Best Tabtop with the best PenTap!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The beauty about this TabTop (tablet+laptop) is the quality and how affordable it is. The key to this laptop is the Bestbuy store. I recommend this laptop for students and managers on the go. It is light, PEN screen equipped and able to give you good battery life. Also, you can use it in the sunlight!! If you buy it from the BestBuy, you get the best experience and Total Tech service!! Buying this TabTop from any other place will not give you the same experience!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It's easy to use. Light weight. I won't ever use a diff type of laptop

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Microsoft Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this computer it has worked very well for my educational and personal needs.

    I would recommend this to a friend
  • Cons mentioned:
    Ssd

    Rated 4 out of 5 stars

    Too Little Storage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love most everything about the laptop. The Alcantara suede on the keyboard feels amazing and the Windows Hello facial recognition lets me log on securely without raising a finger. The downside is that Best Buy seems to have gotten a custom spec'd version of this laptop with only 128GB. After the upgrade to Windows 11 and a few apps for work (Teams, Office, Chrome and Zoom) I'm left with 11GB.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Best laptop for the monayyyyy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Luxury feel. Light weight. Fast. I was hesitant at first because of the AMD processor but after doing research, this PC is just as good as my i7 machines. Microsoft got this one right. My only regret is not buying this PC sooner.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great for schooling, it fits perfectly in my backpack. Light and sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great laptop BUT... get the larger storage option.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great quality laptop. Have been loving everything about it and the only reason I didn't give it 5Stars is because of the lacking storage. 256GB should be standard... 128GB is not enough especially on a windows system. I should mention IT IS upgradable but it's a very rare size which is not easily found. Spent about $90 for a 512GB replacement SSD. Other than that love the battery life, speakers, facial scanning, screen, and microphones.

    I would recommend this to a friend
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