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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 202 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 4's large screen size, high-quality build, long battery life, light weight, and strong performance. Many appreciate its touchscreen functionality. However, some customers express concerns regarding the limited RAM and the number of ports available, while opinions on heat generation are divided.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 202 reviews
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer for what its used for. Battery life last a day or 2 , touch screen convenient and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Super Computer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful computer. Super light and works fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my surface. Glad I went with the lap top with the biggest screen. And it’s still so light

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Microsoft—who knew?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this back in April when my old laptop died my first day on a new job. I would normally prefer more memory (at least 16 GB) and storage (at least 1 TB), but for work purposes, the 8 GB of RAM and the 512 GB SSD are plenty. As with Apple computers, there's something to be said for the same company making both the hardware and the software. This Surface laptop performs smoothly, with none of the problems you'd expect to encounter when the OS has to accommodate a zillion different possible configurations of hardware and software. Good keyboard action, too—and excellent battery life. The inclusion of both USB-A and USB-C ports (one each) is a nice touch—no need for an adaptor to use existing backup drives. I would suggest three minor improvements, though: 1. Oddly enough, now that Apple has switched to USB-C charging, Microsoft has implemented something similar to Apple's old MagSafe charger. It's not as sturdy, though. Whereas Apple's MagSafe required considerable force to accidentally disconnect, it seems the slightest movement will disconnect Microsoft's charger. That's probably a good thing insofar as it protects the cable from damage, but it can be inconvenient if you're working away under the assumption that your battery is charging when you've really got only 15% left. 2. The lack of an indent at the front of the computer, combined with the Windows/Surface logo being four squares, makes it harder to tell where to open the lid. 3. A keyboard backlight would be helpful. Microsoft—who knew?

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – Thanks for sharing your experience! We appreciate your feedback. It’s great to hear that it’s working well for you. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Build quality, Screen size

    Rated 5 out of 5 stars

    Apple like quality!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent build quality laptop. Like the keyboard and touchpad. Good screen too!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little PC. Powerful!! Yet simple. Bought this one for the screen size.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great quality, perfect for remote/WFH

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid battery life worked for 12 hours straight without having to charge - doesn’t get too hot like my apple used to.. camera + mic are quality enough to work from home. Slim and not too bulky, I’m glad I went with the laptop I did. I think 13 inches would be too small for me but the 15 inch seems to be just right.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Build quality, Weight

    Rated 4 out of 5 stars

    Switched from Dell to this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Dell XPS but returned it, low resolution screen and so heavy. Exchanged for this, best decision I ever made. This computer is so well made, sturdy and at the same time thin and light, not sure how they did it, but they did. The screen is beautiful, battery life is great, such a joy to travel with this. Only slight is that I wish it had thunderbolt port instead of just USB C and USB A

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Well built premium laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no better built Windows laptop than this, the whole thing feels premium from the keyboard to the trackpad and the sturdiness of the chassis. No bloatware installed from the box and runs great. Love it in black!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Screen size

    Rated 5 out of 5 stars

    Great light weight computer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is a great choice for a light and thin laptop. It was easy to get connected to my wifi and is reasonably fast. Battery life is one of the selling points and so far it is great.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're thrilled that you love the battery life, and lightweight design of your new Surface Laptop 4. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Build quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Great laptop for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop its fast and elegant extremely well built. Love the touch screen its very responsive well done Microsoft.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Screen size, Weight

    Rated 5 out of 5 stars

    Nice Surface Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like it! We bought this to replace a Microsoft Surface Pro 5. We like the speed, the size of the screen, weight and the attached keyboard. A nice improvement!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Microsoft Surfarce Notebook

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great Laptop, especially the compatibility with Microsoft products and the Keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Screen size

    Rated 5 out of 5 stars

    Top Laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Screen quality is wonderful. Performs all tasks required. Price was best I could find. Size is perfect for a laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    We Like It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, weight and performance of the laptop! Went from a small tablet screen to this and my GM loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Solid professional laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An incredible screen and an unbeatable keyboard. Very solid computer. I also bought the Samsung book 2 pro 360 15 and I definitely prefer the Surface much more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 would recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my laptop! Works amazing and runs great. I do a lot of work on my laptop and am impressed with how it runs.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Nice laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy To use. Love the touch feature. Very lightweight …. Keeps a charge for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made, good build quality and very thin, awesome laptop

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop works just as described. Fast and plenty of memory. Still working after two years.

    I would recommend this to a friend
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