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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 276 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the Surface Laptop 4's fast performance, long battery life, lightweight design, and touchscreen display. They appreciate its portability and find it well-suited for daily tasks. However, some customers express a desire for more ports, citing the need for additional connectivity options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 276 reviews
  • Rated 4 out of 5 stars

    MicroSoft Surface All the Way

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like it. Having some issues setting it up and transferring data from another iCloud account and various email accounts.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Student laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and very efficient fast i love it easy to navigate for a fulltime student

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very fast and seems to be good quality. Is very user friendly

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    An Awesome Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had my new laptop for nearly a month now, and both the display and performance are outstanding! I replaced an older laptop that was top-of-the-line about four years ago, and the difference is simply amazing. I wanted an AMD chip rather than an Intel one because AMD got better ratings for performance, and I am delighted I did. The build quality is solid — perfect for my home office!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Lee – We're glad that you love Surface Laptop 4’s speed, display, and build quality. We hope it continues to serve you well. Erica, Microsoft Outreach Team Microsoft

  • Pros mentioned:
    Ease of use, Screen size

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fast and works great. I love the size and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for school

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my son's college classes! He loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect laptop with large laptop screen platinum 8gb memory

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use , excellent laptop for the price I love the face id login

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for light tasks.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid for web browsing, and consuming media as well as light tasks.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Key stopped working

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this laptop until the keys stopped working correctly. Its only 2 year old

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface 4 Laptop delivers. What an exceptional piece of hardware. My Acer Nitro laptop was never enough, always felt like I was squeezing it for power to do the most minimal work on a daily basis. Upgrading to this has made my life so much easier, no longer having to look for power as it’s readily available at all times.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Surface laptop 4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little computer. LOVING IT. Can use it anywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have my computer on delay but these workers are doing everything possible and sending me emails about when my order will arrive I am happy that they are doing this they are making mh life so much easier and I thank these workers for what they do.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Useful and sleek

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a teenager, she loved it. Perfect for school/leisure purposes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface Laptop 4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, good price. The Surface is a fantastic device for a mobile business person....easy to travel with.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – We're happy to hear you've found the perfect travel companion in your new Surface Laptop 4. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop, the design and fucntionality is truly amazing. The quality is great forbthe price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this laptop. I got it open box good for $650 and it was in excellent condition with no issues. Two years strong and it’s still going.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than a MacBook.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great! The display reminds me of a MacBook but without the apple features which is a catch 22. Although expensive, this laptop is great and I don’t have many critiques aside from battery life not being as great as advertised. Sure the battery lasts long but, as a college student using this a few hours a day almost every day of the week, I would love if I could charge this every other day rather than almost daily. On a positive note, I love the face ID login feature and the sleek look.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Alisa – Thanks for giving us your honest feedback. We're thrilled that you love the sleek design, and Windows Hello sign-in options. We hope you continue to enjoy using your new Surface Laptop 4. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    good laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sleek looking laptop (comparable to macbook), touch screen is responsive but a slight lag when waking up from sleep mode. screen does not swivel 360 degrees, but otherwise a good daily laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Weight

    Rated 5 out of 5 stars

    Patience makes for a true Friend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my computer and will definitely buy a Microsoft Surface again. It is much lighter to carry and the keyboard is just so comfortable! The touch screen took a little getting used to, but now I would never buy another one without that special feature!

    I would recommend this to a friend
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