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Customer Ratings & Reviews

Your price for this item is $870.99
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The regular price is $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 571 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the Surface Laptop 5's lightweight design, touchscreen capabilities, and long battery life. They appreciate the variety of colors and sleek design, as well as the ease of use. However, some customers have concerns about the limited number of ports, the price, and the performance of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 571 reviews
  • Pros mentioned:
    Battery life, Lightweight, Touch screen

    Rated 5 out of 5 stars

    Great Grad School Laptop!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for a new laptop once I was accepted into grad school. I knew I needed something durable, dependable, easy to transport and that could get all the jobs done I needed for this new chapter in my journey. Not only is this laptop meeting all my original expectations but absolutely SURPASSED what I even thought I needed in a laptop. I purchased this laptop in the sage color and it is STUNNING!! The laptop is so sleek and easy to transport in my bookbag to get me through the day. The battery life is wonderful as well! I take my laptop fully charged to school and start my day at 7am and get home by 6pm and still have about 30% left with much use throughout the day. It has a great battery save mode feature as well and will show you all the things you can do to help lengthen the battery life as well as reduce your carbon footprint (we love a company that cares about our one and only mother nature!!) The laptop also has face recognition for signing in and the screen is also touch screen and has amazing features to help with note taking and annotations with my online textbooks which adds some fun to the long hours of reading for my courses. I could go on about other reasons I love this laptop but I wanna leave some surprises for anyone who plans to purchase this laptop!!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great for College

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this computer. I use it daily for school and work and it's never caused me any problems. It is light to carry and touch screen which I like. Honestly have nothing bad to say about this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MS Surface Laptop 5 purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I found a sales rep in BestBuy, it was easy to purchase in store. The Surface Laptop5 was easy to setup and performs great. The small footprint and light weight makes it easy to carry and use on the go anywhere. We added an MS 365 Office and Adobe Acrobat and we are ready to get to work.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    High-Flyer in Performance and Portability

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop 5 not only meets but exceeds expectations for what a premium laptop should be. It’s a powerhouse when it comes to handling intensive tasks, thanks to its robust processor and ample RAM. The sleek design doesn’t just look professional; it feels sturdy and well-built, assuring me that it can handle life on the go. The display is a standout—with vivid colors and crisp resolution, it makes both work presentations and streaming media look fantastic. Battery life has been impressive, easily carrying me through a full day without reaching for the charger. And while it’s packed with features, it remains intuitive and user-friendly. Whether it’s for work, study, or entertainment, the Surface Laptop 5 has proven to be a reliable and enjoyable companion.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight, Touch screen

    Rated 5 out of 5 stars

    Surface laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop to use for school and it is very compact and lightweight. I love the color and the backlit keyboard and the touchscreen is a great added feature.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    So far I love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for work and personals use, and immediately fell in love! I got the 13.5". It's light but feels and looks sturdy, and the computer itself looks very professional. The battery holds up well. It's hard to find any flaws with this laptop, It is very high quality, worth every dollar, and would recommend It's a great product

    I would recommend this to a friend
  • Pros mentioned:
    Color, Speed

    Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. it is fast, small and white light

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best laptop for work and travel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, fast and light. Perfect for work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mac dad goes windows.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop. I’ve been a Mac guy for 25 years but my youngest son talked me in to getting this. Change was super easy and I have no complaints. I probably should’ve done it earlier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't sleep on this MS Surface Laptop 5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this MS Surface Laptop 5. I currently have a MS Surface Notebook which I've had for about 8 years. It still works however, it's a bit heavy and the 5 is so light and agile. I don't do much as far as usage but it's small and lite enough to put in my purse and take it anywhere with me. I'm glad I invested in this laptop. I have not used the copilot yet but when I do I'm sure I will love that too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Laptop review !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great customer service, as soon as I asked for help the employees helped me out with any questions. Also this Microsoft surface laptop is great! It works fast and I love how updated it is. I use it for school and it works fantastic ! The charger is different also very upgraded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, lightweight and pretty!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am an Interior Designer and this laptop has been amazing! I always have multiple tabs and programs open and I love that it gives me the option to split the screen into 2, 3 and 4 sections. It can handle heavy rendering with is very important and the picture is very clear so that is a big plus for me when presenting to clients. I love the color - I found a case on amazon that is mostly clear because I did not want to cover up the color. I also love that it has a backlit keyboard that has the option to dim or turn off. It has a neat feature that does facial recognition to unlock instead of always typing in a password. I am so happy I went with this laptop!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Laptop!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! I’m still getting adjusted to it. I’ve had a Mac for like 10 years. I love The features and the color is soo cute!

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Microsoft surface laptop 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is efficient, ethical, and honestly a great investment. As a college student, this laptop comes through and is very reliable to store my files, has a good battery life, and is sleek and compact to fit into my backpack for day to day usage. I would recommend to friends and family.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for School / Casual Use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it! It was my first ‘big’ purchase for a utility tech item for school and that sort of thing so idk all the tech lango… But if you want a small laptop for school work this is definitely a great purchase! The colors are vibrant and graphics are crisp; audio is also amazing! I like the overall aesthetics and design; the only reason I give it 4/5 is because I feel like the battery doesn’t last too long, maybe i have something running in the background? I’m still feeling it out, but you really need to pamper that battery it seems; even then, it lasts a good amount of time. I maybe get a good 4.5-5 hrs of usage out of my laptop before i feel the need to plug it in. The fan can also get a little noisy after some time but that seems to depend more on whatever i’m running for long periods of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using this laptop for school. I would only recommend using this laptop for school or work. It’s not great for personal use. However as a college student I love this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    I love this laptop!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs smoothly and has a gorgeous display. The touch screen is also a lot nicer and more convenient than I expected. I've had it for two weeks and my only complaint is that the edges of the laptop feel quite sharp and will chip fairly easily (I've been conscious about being gentle with it and already have a small chip on one of the corners). Overall, would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Surface Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine is pretty good. Didn’t realize the lack of ports. Our salesperson though was not super helpful knowledge wise or personality wise. He seemed sleepy!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a successful purchase, the person who helped me in the store guided me very well to my needs and budget, it is a very thin, fast, advanced and light laptop, which allows me to work with many open sales at the same time, working in the best way shape

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using for almost a year and havent found any flaws. Sleek design looks great.

    I would recommend this to a friend