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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 591 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the Surface Laptop 5's lightweight design, touchscreen capabilities, and long battery life. They appreciate the variety of colors and sleek design, as well as the ease of use. However, some customers have concerns about the limited number of ports, the price, and the performance of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 591 reviews
  • Rated 4 out of 5 stars

    Microsoft laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop. Great performance and sleek look. If you plan to buy the Microsoft pen I don’t recommend as it’s easier to use if you opt out on a tablet.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a reward me graduating college and hasn’t let me down yet it’s nice and big to do so many things at once and very convenient best part about the laptop is it being touch screen way better then any other Apple laptop I owned amazing price point. Compared to other laptops that come with less

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love Love Love this laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love surface laptops. This is my 3rd, and I only change to upgrade. My first and second are still running, and have new homes with other people using them consistently. I hope this one holds up like the last 2! This laptop is my work laptop and much needed to be great, and it is thus far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, using for college beautiful color, and other important things !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the fourth Surface we've purchased in recent years. They're great laptops and we've been pleased with them. The Sandstone color is very pretty. Sometimes it looks pink and other times it's more of a champagne color.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 4 out of 5 stars

    Lap top

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great for work on the go. Keeps my work day going fast.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Could have been better!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been purchasing Surface laptop for work since the 1st generation. This 5th version is still a solid and stylish business-friendly device. We pair all of our Surface laptops with the Surface dock 2, and this combo work better than any USB-C or Thunderbolt dock we've tried. However, I'm also a little bit disappointed. The screen bezel on this laptop is still huge. The webcam is still awful. In this age of Zoom and Teams, and we are still stuck with a 720p webcam. At retail price, this laptop is a bit overprice. Luckily I timed it right, and bought it when it was $300 off. At this discounted price, it's a good value for a stylish laptop. I've recently purchased a few of the latest Dell XPS 13 9315 for work, and I've been warming up to the XPS more. Hopefully, we'll get a really awesome 6th gen refresh next year for the Surface line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean, concise and multifunctional

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as a personal computer. I manage my own business and the software built in and ease of use of copilot is phenomenal. I got this computer while learning project management and operations. Very efficient system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second Time Around

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second surface pro and I absolutely LOVE IT! I purchased my new laptop for my business last month and have not had any problems. I love the color and the style of this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Microsoft surface 5 laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. I got great help in the store and I definitely feel like I got the right computer for me. It’s fast and does everything I need it to. On top of that it looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Happy as can be

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with computer. It does everything I want, It connects to the same docking station as my computer with 2 -32" monitors. It's replacing original Surface Pro and easier to use in my lap. I'm hoping this last as long.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Love this computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really really like this computer. It's very aesthetic and has a larger unique screen. It is touchscreen and the quality of colors from the screen are really great. Its the perfect school laptop and has everything I need for daily use and office use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing . If works very well and have had no issues . It’s a great laptop 1 month in.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    One of the best laptops out there

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best laptops out there. Superior build quality and screen compared to other competitors in the same price. Wonderful keyboard and beautiful vivid screen. This is my 2nd Microsoft laptop. 1st one still working in amazing condition after 5 years.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Laptop, works fast, smooth and runs efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been really useful for college love how it’s touch screen and makes it easier to navigate my campus apps. Love the feeling of the keyboard and how smooth the laptop really is

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New To Mac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this computer! The features and ease of use are fantastic. I've always been a PC user and probably would still be if it hadn't crashed on me. So I came to the MAC side. Once you go MAC you'll never go back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great! It’s a solid device, and supports all the applications I use regularly. The sounds is great too for such a compact device. Also appreciated the customer service! Hayden was awesome and seemed really knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, fast, and reliable. My wife has had it for over 6 months without an issue. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great keyboard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. Design, screen, keyboard all work very well and look great. The battery life is not outstanding but it does well enough to get you through the day

    I would recommend this to a friend
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