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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 592 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the Surface Laptop 5's lightweight design, touchscreen capabilities, and long battery life. They appreciate the variety of colors and sleek design, as well as the ease of use. However, some customers have concerns about the limited number of ports, the price, and the performance of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 592 reviews
  • Rated 5 out of 5 stars

    Great keyboard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. Design, screen, keyboard all work very well and look great. The battery life is not outstanding but it does well enough to get you through the day

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great PC!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly love how high-tech this device is and how light weight it is. It can easily fit in my backpack even if it is packed with books and papers!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Reliable computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, purchased for my daughter for Christmas. I've had several years of reliable use out of mine so far and I expect she will as well. Great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Students

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for college students, great for researching topics, submitting assignments, storage, etc. lightweight and aesthetically pleasing. Battery life isn’t extremely long but there’s a low power mode option.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy a new computer because my last one busted but this is the best computer I ever bought. I love the color, it’s more dependable in battery life overall a great purchase

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love this laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super lightweight, Im a stay/work at home mom and i carry laptop around all day. Highly recommend for traveling work as well!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Microsoft surface laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new laptop! Its a great laptop. Lightweight laptop perfect for for those who are college student or those who have to work from home and head to the office. Its an excellent computer

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best decision ever made

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how light weight it is compared to the tablet. The price is worth it. All the new update and features are wxcellent to use for work and school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Microsoft

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop, I’ve had it for a long while now and it’s reliable and works great

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It does everything that I need and it's lightweight and I can take it anywhere. My biggest is the facial recognition. I think that's so nice that I can just open up and it can see me and there I am and it walks me in.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Perfect choice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item to use in my classroom at school. I love it! It's very lightweight, making it easy to walk around the room holding it while I help my students who are using iPads.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Third time's a charm for a Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third Surface and it is again very good, as expected. I practically live on my notebook, so quality, durability and ease of use are important. I have no patience for other manufacturers' useless shells that complicate things.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Great Option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Surface. My first was 10 years ago and it is still going. This one is everything I need, and I like the color options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had previously used the Surface Pro tablet, love the upgrade to the laptop. Also love the color of the rose gold.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft computer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer . Love how it is a made and how it looks. Super cute. Lots of storage. Wish the battery life was a little longer . But overall good computer

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Laptop Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop runs great; a perfect laptop for school and work. Light enough to carry around and durable. The battery will last all day for work.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    A sensible acquisition.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent 10/10 rating. Quick and efficient. A most profound tool when I"m in my studying environment . A wonderful choice was made in acquiring this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this computer for my son, who is going to college. He has commented on the ease of learning all of its features and especially likes the keyboard's design and material.

    I would recommend this to a friend
  • Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Overall Great Product.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop overall for what we needed. The only complaint I have is that it only has one USB port and no HDMI port. This requires me to buy extra accessories that I would have liked to avoid, but it certainly wasn't a deal breaker with this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new computer! Great customer service. They explained everything in easy language to understand and the benefits for having coverage, the geek squad, the difference between individual vs. Microsoft office and virus protection etc. At the time they didn’t have my computer in stock. So they made all the arrangements with another local Best Buy for me to get it. I was able to drive and get my computer within the hour. I am very pleased with my purchase.

    I would recommend this to a friend
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