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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 592 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the Surface Laptop 5's lightweight design, touchscreen capabilities, and long battery life. They appreciate the variety of colors and sleek design, as well as the ease of use. However, some customers have concerns about the limited number of ports, the price, and the performance of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 592 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Price + Performance = Unrivaled

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the size and portability! It is the perfect combo of price for performance! I use them for personal use and for business. Great product from Microsoft.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Great computer for all your needs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is lightweight fast and sleek looking. It does all I need it to do from a business standpoint to streaming movies. You can't go wrong with a surface.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek, fast, and perfect for everyday use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Laptop 5 has been excellent so far. It’s lightweight and portable, making it easy to carry around for school and work, but still feels very solid and well built. The touchscreen is bright, crisp, and responsive, which makes note-taking and browsing really smooth. Performance-wise, the laptop is quick and efficient—I can multitask with several programs open without lag. The battery life has been great as well; it easily lasts through a full day of classes and studying. The design is also sleek and professional, which I really like. Overall, this laptop is a fantastic choice if you want speed, portability, and a great display in one package. I’d highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    I love this computer!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. The color the size. Its fast. Im not a huge computer person so I only use it for simply checming emails, storing files, and doing some work for my business.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Weight

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my computer for school. Its so light weight and easy to carry around. The battery life is good. Computer runs fast.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The touch screen is super responsive. Also It’s fast and is compatible to all my school programs. Definitely a good laptop for school.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface Pro 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color and sleekness of the surface pro 5! The keyboard and mouse pad are really nice. The layout of the Home Screen is user friendly, with many personalization options. The gorilla glass screen is a great security benefit for the screen protection. The battery life has been great for me, and it is convenient to be able to have multiple screen layouts for all your open apps to multitask. I love it!! The Best Buy staff was great in helping me pick the right computer for me!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Touch screen

    Rated 5 out of 5 stars

    JUST BUY IT GIRL !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this laptop! I purchased it to use while in nursing school and it has everything I could ever want. Long live battery(I’ve had it for 3 weeks and have charged it maybe 4 times) Touchscreen - light up keyboard - tons of storage - not to mention I can connect my Apple Music to it and stream my favorite playlists in the background. 100/100 recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft surface line never ceases to amaze. I've had several surfaces over the years and each has been to notch. This one is replacing a 5 year old pro where the power port got damaged. The build quality is top notch, OneDrive integration is seamless, and PC specs are fantastic. Battery life is amazing. Windows runs very stable on the surface devices. I highly recommend the surface devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microsoft laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the color. keep in mind you should buy case protector since it scratches easily. such good computer and very easy to use. I love the face recognition feature so i don't even have to login via keyboard. the downside is that the battery runs out quick at times so stay close to an outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it i like that you can touch the screen and just how easy it is to use. Some laptops i feel like the right click is annoying on it and never really works but this one i never have this problem. I got it because i plan to go back to school and i feel its going to make my life so much easier.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Upgraded to Microsoft

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a Lenovo Yoga I got in 2018 that completely died on me this year. I read so many reviews on this laptop and almost didn’t purchase because people said it ran hot and got hot quickly, but that is not the case at all. I can run one of my PC games for 2 hours and it doesn’t change noticeably in temp at all. Runs fast and is gorgeous too which is a plus!

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Intuitive and Attractive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely ergonomic and easy to use with subtlely elegant design details. The touchscreen is fast, responsive and convenient but the alcantara keyboard begs to be caressed. I haven't pressed it to its full capabilities yet but the simple tasks I ask it to do are done with the utmost ease as if to urge me towards accessing its full potential.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Weight

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with this laptop! It is lightening fast, easy to use, great battery life, not too heavy and even a pretty color.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    I love my Surface Laptop!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Surface Laptop and the touch screen! Most people say they don't need a touch screen because it's not a tablet but I use it all the time! You don't know what you don't know, until you try it! I use it for work and it has all the tools I need, quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Microsoft surface laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Microsoft Surface Laptop. It is practical, light, functional and fast. One of the best purchases I have ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Touch screen, Weight

    Rated 5 out of 5 stars

    Lots of storage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Lightweight. Easy to use. Large screen and lots of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    laptopsurface5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer for over a year. I am a sophomore in college and this computer meets all of my needs it has been really good with no defects so far. It is on the pricier side but so worth it. previous computers have needed malfunctioning fixed by a technician within six months or so of me owning it but this one has not. It is really good on battery. I use it daily for a couple of hours and the battery life is really good. I had a minor issue with my face ID working, but reaching out to Microsoft they solved my problem in just a couple of minutes. I would recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Suits My Needs!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop for college and so far, I love it! It has excellent speed, battery lasts long, and I can use it for whatever I need! I did get a case for the laptop though because it’s light and thin, I feel like Im going to break it when I carry it around!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Best Luxury Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best investments that I have made so far. I purchased this over the Macbook. It is very fast, I use it for College. I also am in love with the color and the fact it is touch screen. What are you waiting for? Run and buy yours now!

    I would recommend this to a friend
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