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Customer Ratings & Reviews

Your price for this item is $293.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 593 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers enjoy the Surface Laptop 5's lightweight design, touchscreen capabilities, and long battery life. They appreciate the variety of colors and sleek design, as well as the ease of use. However, some customers have concerns about the limited number of ports, the price, and the performance of the laptop.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 593 reviews
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Best Luxury Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best investments that I have made so far. I purchased this over the Macbook. It is very fast, I use it for College. I also am in love with the color and the fact it is touch screen. What are you waiting for? Run and buy yours now!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is easier for me to read without having eye strain, even when I am next to a window. The laptop is fast enough for basic excel and office work. I love the sandstone color and the keyboard and track pad work great for me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is best product i bought ever. Look is impressive. Battery backup is also expected. Performance is also nice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great little laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this small, yet powerful computer! I needed a device I could work on while traveling and this Surface laptop is just perfect. I would have preferred an i7 processor, but tried the i5 for the affordability and am not disappointed. It's fast enough for what I need and works great so far!

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Ports

    Rated 4 out of 5 stars

    Light weight and does the job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop it’s Lightweight, easy to carry in a tote or purse, my only two issues are, that I wish it had another usb port on the right side and the keys would light up, since I’m often using it at night. Would be cool if you make it in other colors too. When I bought it, looks sorta rose gold in the store and when I got it home it’s very much a metallic sand/light gold color.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Ram

    Rated 3 out of 5 stars

    Disappointing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been buying Surface devices for a while now, and I regret buying this one. The quality has gone downhill. This was slow and buggy out of the box, and the screen has a lot of backlight bleed. This laptop is really only good for internet browsing and Microsoft Office work. Anything else is a struggle. I know this is only an i5 with 8GB of ram, and I wasn't expecting powerhouse performance, but light Photoshop work, or light InDesign work, and even PDF editing has been difficult with this laptop. It's definitely not worth the price, and there are much better, reasonably priced laptops out there that offer better performance for your money. This was a hard lesson learned. I would recommend passing on this one and look at other options.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for basic work functions and studying. I like how its size is perfect for just doing basic stuff. I can bring it everywhere and battery is so far good. I like that it looks so sleek and simple. I love it so much. Even the touchscreen feature.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Microsoft surface pro 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing PC. It’s thin, sleek, and super fast. It holds a charge and meets my needs as a college student. I would recommend this exact model over and over again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Weight

    Rated 5 out of 5 stars

    Perfect Daily and Business Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is very light and can do everything I need. It runs smoothly and holds its charge all day and then some. I bought this for college and it works with all of the programs I have. Really glad I made this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed
    Cons mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Great for corporate use.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A simple hub would allow you to ignore the problems with only having usb-c. The surface is great for corporate use. Runs at incredible speeds and has more than enough power for any simple day to day task for a majority of office users.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Pretty color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is amazing and it’s pretty fast. I purchased it for school so I can write research papers so I really didn’t need many features; honestly don’t know all it can do because I only use word, email and YouTube but it was worth the buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this laptop. The performance is great. Its not too big, but also not too small. Forbthe price this is a great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Touch screen

    Rated 4 out of 5 stars

    Good Computer but had some issues in the beginning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch screen is great, I love the feel of the keyboard and it's overall fast. But the first week I got it, I kept getting the blue screen of death every time I opened a Microsoft approved jigsaw puzzle app. I haven't had the chance to take it to GeekSquad yet but I will.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Great one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, sleek design, portable, battery life is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Microsoft Laptop

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop the mouse speed is just right the color is gorgeous and the screen is a perfect size to do homework or watch a movie. Not just that but the screen looks great! It has a lot of space as well and don’t have to worry about deleting pdf files or images

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    College student loves

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter loves this computer. She’s attending AP State and is in her second year this product has everything she needs and wants! “Long life battery, speed has been amazing perfect size “ Would definitely buy again

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. I miss my separate keys for numbers but other than that this is a great laptop. Lightweight, fast, and reliable. I recommend this for work, school and home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Microsoft Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Microsoft Surface for some years now. It's the 5th one I buy, use it at the office and at home. User friendly, light (can carry it with me when I travel). Excellent product!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Surface 5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop , I got the sage green color and it is very clean and pleasing to look at. I like how it is so lightweight and thin so it is easy to carry around. Glad I picked this one for school

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Student buddy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect size for students. I love the texture of the surface. Very durable and light weight. I will recommend this item to my friends and family

    I would recommend this to a friend