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Customer Ratings & Reviews

Your price for this item is $284.99
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Customer reviews

Rating 4.7 out of 5 stars with 136 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Surface Laptop 5's touch screen, battery life, sleek design, and lightweight. They appreciate the convenience of the touch screen, the long battery life, the stylish design, and the easy-to-use interface. However, some customers wish it had more than one USB port.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 136 reviews
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My surface is great! I love it!!! Glad I was able to use Best Buy Credit for this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very nice laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek looking, fast, great battery life. I love this computer!!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Perfect balance! Like a luxury watch timepiece

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the solid clamshell design and how lightweight it is to carry. Very sturdy look and feel of the laptop. Gorgeous Beautiful bright 400 nits display. The only small downside is that the keyboard is a bit squishy and non-tactile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. Not a fan of how you have to pay subscription for Microsoft 365 items but it looks like everyone is moving towards that type of transaction. I replaced my MacBook with this. I used it for 3 years and finally I had enough. It is not very easy to maneuver like a Microsoft product. This one opens up with just my face! Pretty nifty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far have had no issues! I love the look of it, sleek and easy to carry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light, sleek, sophisticated. User friendly. Great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best computer, this lab work good.excellent product

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a bad boy machine. From the materials used to the performance.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Overpriced, Not Enough Ports

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As other reviewers mentioned, this laptop is overpriced for the minimal specs (8GB ram, and a couple of ports). I am also not impressed with the battery life or proprietary charger. It was too late to return the laptop so I held on to it for work since my program required windows or mac. Now that I no longer use that program for work and was issued a work laptop, I'll be using a chromebook plus (Acer gaming chromebook with a USB-C charger) for my personal browsing and paying bills online. I will be regifting this laptop to my soon-to-be teen for heavy gaming to feel I am getting my money's worth.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Good choice!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The body is well-built and beautiful. It is a little heavy but not too bad. It is a good choice for someone with a priority of larger display.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job well, great quality and nice screen resolution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect fit for our small business

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works well with our small business - easy setup and use.

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 4 out of 5 stars

    Work computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought five of theses and everyone loves them i would recommend it buying one

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is wonderful. It's fast and the graphics are superb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying my new laptop. The staff that I worked within the store were professional, knowledgeable yet friendly. The Geek Squard staffer had a lot of patience with my lack of tech knowledge. The only thing I did not like was not getting Geek Squard help in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leeworthy_review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a gift for my grand niece. Geek Squad set it up for me so grand niece doesn't have access to my files and set up family access under my subscription.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is ok some trouble with wifi adapter broght 2 times to Geek squad problem solved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super simple to setup and like the facial recognition function for unlocking. Purchased for college student pursuing engineering degree and has more than enough functionality to allow for course work and specialized software requirements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its Good I like it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good! I like it. I switched from the surface pro. It's a natural progression including all that I liked about the surface pro but without having to purchase keyboard separately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Premium Select !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "I can't speak highly enough of this Microsoft Surface Laptop. The entire experience, from the moment I powered it on, was fantastic. This laptop is very efficient,

    I would recommend this to a friend
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