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Customer Ratings & Reviews

Your price for this item is $284.99
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The comparable value price is $1,299.99

Customer reviews

Rating 4.7 out of 5 stars with 136 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Surface Laptop 5's touch screen, battery life, sleek design, and lightweight. They appreciate the convenience of the touch screen, the long battery life, the stylish design, and the easy-to-use interface. However, some customers wish it had more than one USB port.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-136 of 136 reviews
  • Rated 5 out of 5 stars

    my new laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it is so nice and handy and is nice to work it with this

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop MC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sharp looking laptop that responds well to multiple tasks

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fast but terrible battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is smooth and fast. But this i7 15 inch model battery life is terrible I get 3.5 hrs streaming YouTube or tubi Netflix videos or 2hrs with heavy to moderate video editing but it does perform fast battery life is the double downer for this device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value, easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a good value, easy to use, clear display, good looking case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft surface 5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first laptop, and I have to say I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always used Microsoft and this one is lighter than the ithers!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great quality, no issues whatsoever

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Three weeks, PC still not completely setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    M365 intuity index is very weak in my opinion. Auto save inhibits save as, figured it out by turning off. This only one, many more. Geek squad only semi-helpful. Scheduling painful, haven't tried online yet.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Black line

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the surface, but it developed a black line going down the screen reasonably fast. I returned it and got something else.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not that impressed with it for the cost. I still prefer my Apple devices. Wish I could load more apps on this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going to purchase an apple laptop but you compare this with the apple products and you get a lot more from Microsoft than apple.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wrong Charger Surface 5 Open Box "Good" condition

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Surface 5 Open Box good condition has glue from stickers around touchpad, dirty screen and WRONG CHARGER (Third-party sellers 39W no USB port, instead of 65W) I have annoying Windows 11 pop up messages to replace charger. Geek Squad put they logo sticker to cover real power supply specs. I paid almost $600.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Lap top

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for our needs.good clear images. Love the size of the screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best laptop for Mobile Workers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All of the benefits of a laptop and a tablet. Perfect marriage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using your device with pride is the best outcome of shopping.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    IO

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 usb c port? Really? Laptops are meant for easy on the go work. Its not easy if i have to carry around the charger, laptop and a HUB!!!! Plenty of room for more ports. Microsoft is turning into apple and i hate it! Returned within the first week because for $1000 i can find plenty of laptops with great port selections. Microsoft if you see this do better! Dont be apple! Listen to our concerns!

    No, I would not recommend this to a friend
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