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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 487 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the Surface Laptop Go's ease of use, compact size, and light weight as significant advantages. Positive feedback also highlights the keyboard quality, battery life, and sleek design. However, some customers express concerns about the price point and occasional overheating, along with some fan noise. The fast SSD is also a frequently mentioned positive feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 487 reviews
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Cute!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and lightweight laptop, I think it's best for someone like a student who frequently takes their laptop out with them

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Review Microsoft Surface Laptop Go

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is so light and convenient for traveling purposes. I am able to bring it wherever and it doesn’t feel like anything. It’s also fast.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Demi – We're happy to hear you've found the perfect travel companion in your new Ice Blue Surface Laptop Go. We hope you continue to enjoy using it. Best, Erica Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Great little laptop..just runs hot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs hot -- but a great upgrade starter for my 5th grader. Does everything a traditional surface does ... but with a read keyboard and a bit more sturdy for her dropping habits. I don't like that it doesn't have many cooling vents ... so always runs hot and the fan works like crazy most days. I have taken it to Geek Squad (awesome BTW) and they say that is normal operating...just wish they had accounted for the heat.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Surface

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop. It's lightweight and I love the size of the screen. Almost the entire top is screen versus my old VIAO which has 1/2 to 3/4's inches of open space on all sides. The color of pictures is also wonderful. When I compared the same picture on my VIAO and the Surface the colors are night and day. The keyboard is taking a little getting used to but that's only because it is slightly bigger than my VIAO. I got the 256GB version and my only complaint is I wish you could get more storage but I was told that's the biggest you can get.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Portable & Powerful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this thing a week and already sold on Microsoft machines. It’s light, Sleek, and more than powerful enough to do all I’ve thrown at it!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We are happy you are enjoying the sleek design of the Surface Laptop Go and how powerful it is. Thank you for sharing your thoughts with us.

      Best,
      Katie
      Microsoft Surface Team Microsoft

  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice this computer got me through school for graphic design and video game development with no hiccups

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Gold surface

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product !! Easy to use and fast. Reliable unlike other laptops. Makes work and entertainment fun. Easy to carry. Gold color is awesome !!

    I would recommend this to a friend
  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Perfect for college student

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son LOVES this laptop. He loves the touchscreen and the fact the it’s small And lightweight. Nothing bad to say about this

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's wonderful to hear that its touchscreen, and lightweight design makes it a good fit for your son. We hope it continues to serve him well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Size, Weight

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer that is useful for work or school. It is also really small and fits in your backpack easily and is leightweight.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi – It's wonderful to hear that Surface Laptop Go’s portable, and lightweight design makes it a good fit for your needs. We hope it continues to serve you well. Best, Erica Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Small, Light, and Portable

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very small, light, and portable, which was my priority when replacing my 10 year old Samsung laptop. The display is small (obviously) and you can tell it has a lower resolution than other laptops, but it's fine for what I need it for (basic work tasks). The charger stopped working within a few months of purchase, but I was able to get a replacement from Microsoft through the warranty.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    YES!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for school and it is great little laptop. The fan is a little loud but overall great machine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It works

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An average laptop, if you need it for work it’s okay, with the proper care, it will run decently. Save your money and don’t get the touch screen, I’ve used the touch screen very few times, bought it thinking I’d be using it for drawing once in a while but it feels uncomfortable. The screen is glossy too, so it is difficult to use in certain places with a lot of light.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    very practical

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son in college. He said it perfectly meets his needs. It"s good that we didn't buy a more fancy and expensive one. The display is very clear and the functionality is very appropriate for a student. I got another one for my daughter and so far, she has no complaint. The size is very handy and all accessories from her previous laptop are compatible. Her roommates are impressed considering the price we have to pay for it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter needed a new computer and this fit the need both in price and quality!! She has enjoyed the size and the color!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tina,

      We are happy your daughter is enjoying the Surface Laptop Go and its size. Thank you for sharing this with us.

      Best,
      Katie
      Microsoft Surface Team Microsoft

  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this laptop! I bought it for school and im loving every minute of it. Extremely happy with the results and very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beginner laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this laptop as my first college laptop. It’s held up really nice and I haven’t had any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for college!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this for college! amazing laptop :) . Also, I use it to watch youtube videos! I love the touchscreen

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light and portable. Very good price for a laptop. Speed is extremely fast for a small laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Weight

    Rated 5 out of 5 stars

    Highly Recommended

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! light weight, fast, and great for everyday use and beyond

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. I’ve had it for a couple of years. Works very well!

    I would recommend this to a friend
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