Customer Ratings & Reviews

Needed technical assistance to connect to a monitor

The battery only lasted one hour....it also got very hot.... We had to exchange it, we thought it was a lemon.,. The new one did the same thing.

Ots a bit slow and not too powerful but a good buy

Absolute garbage product from Bestbuy. I received the refurbished product and couldn't unpack it for 2 weeks because I was in the hospital. When I did unpack it, it wouldn't charge consistently and within 2 days it wouldn't charge at all. Thanks for selling me a "good as new" refurbished product that self destructed immediately! What a waste of $2000. You'll be hearing from my lawyer

This machine tries to be many things, and it mostly succeeds at all of them, but for all they did right, I do think they missed on some things. To be clear, this is a fantastic device, with good performance, nearly unmatched versatility, and a very nice build. I just think there are some questions regarding component selection and value. Pros: Versatility. I feel it is almost unmatched with the several modes offered. Done very well Build. Very solid in nearly every regard (ports, hinges, screen, keyboard) Performance. While I have an issue or two, all in all, it is good Keyboard. Great to use. Comfortable Touchpad. “Just about” the best one out there. Great size Display. Not the brightest, but it does look fantastic. Accurate Touchscreen. Responsive and accurate Dedicated GPU. Nice to have the power to do some things when needed. Also game Cons: Size and Weight. I guess this is the cost of versatility. It is just a little heavy Bezels. Again, I guess this is part of the modes offered. It looks dated Battery-life. Perhaps my experience, but other than basic tasks, I can’t hit the rated times SSD. Fine, but they really could have gone for more speed Ports. I would love to see to see some more. Also, why micro on the SD? Display. For the class of laptop I would have liked to see more Pen. I just think it was a miss on a premium device to not include it Value. This is the biggest one for me and I will expand below As I said above, there is no doubt this a powerful machine. A versatile machine. In many ways a premium machine. It succeeds in many ways. For many, many people, probably most, this will work. It will work well. I just feel there is a question of value. For those who want to pay for the versatility of the modes offered, then I say go for it. I just feel for the class this laptop is in, the screen could be a little better, the SSD could be a little better, the pen should have been included, maybe they could have waited for the next gen of chips…I don’t know, I just think for the class it is in, and what is being asked, it could be better…even with all they did right. I would still recommend this machine, but only for those who want the versatility, have a specific need, or at a different price point.

More laptop than we really needed. Returned to Best Buy

The Surface Laptop Studio 2 is an absolutely fantastic device, that checks the box that would normally require several devices! I never thought I would be able to play Call of Duty MW2 on a "tablet"! Flipping the Surface into tablet mode makes that possible, and it still performs amazingly! This makes it easy to take with me for quick breaks at work, or laying in bed and watching movies or playing games. The touch screen is very precise and accurate, I have had no issues with lag or my palms registering as touches on the screen when I am playing touch screen games. The battery life is very impressive for a machine this powerful! If I am just watching videos it last longer than I have ever needed it to. Gaming is definitely something you will want to do while plugged in to power, the GPU and fans will deplete the battery really quick, but this is very common. It is a little heavy to use as a daily use tablet, but the trade off is definitely worth it for the massive amount of power you are carrying around with you! The performance on this machine is really out of this world, quick booting and runs anything you throw at it. The screen is beautiful and versatile with many different ways to view it. I couldn't be happier!

There it is the updated with 13th gen H chip and the performance is acceptable. But, there is major design flaw that makes the whole beautiful one into a complete trash. Microsoft didn't update the design and it got same problems from previous model. Plus mine got speaker problem that is totally unacceptable to see sounds cutting off for 2000$ product.

I wanted to wait to write this review after I have had adequate time to get acquainted with the system as there is a lot to unpack when it comes to this laptop and I wanted to test it all. First of all, the build quality. Surface products always deliver in this area and the Studio Laptop 2 in no exception offering rock-solid build quality out of the gate. The weight of this machine is significant and should be taken into consideration as it is noticeably heavier than most laptops weighing in at a little over 4lbs. One very important aspect of this particular design is that it is very upgrade friendly and upgrading your M.2 storage is a lot easier in this model than the last generation. I have yet to do it as the removal of the vinyl ribbon is still too destructive for me and it will drive me crazy to not have that sticker present to cover the screws. Next, on to gaming. In short, it games and games good enough for me. The games I'm playing are mostly AAA titles from a few years back like Red Dead 2 and GTAV both play flawlessly. I was able to load Starfield at lower settings and the FPS was very enjoyable. Although this isn't a gaming laptop, it can most definitely game. The majority of work that I will use this for is going to be Photoshop and creative work and from my 3 weeks experience with this machine, I can say that I will continue to use this as my primary machine as the form factor compliments my work flow and adding the pen support really speeds up tedious tasks usually reserved for the mouse like the Quick Selection Tool in Photoshop. The unique folding hinge is probably one of the reasons you are considering this laptop. It's so great to be able to just use the pen to select parts of your subject. It really is game-changing. Moving on to the battery. Its not great but if you use it for light tasks like documents and web browsing it can be serviceable. Using the Nvidia dedicated graphics card can kill your battery in just under 2 hours. The 127Wh power adapter will juice you up to full in about an hour. The battery life is not an issue for me as I will always have a plug near by however, your use-case may differ from mine. The ports available in this model are better than the previous years' model offering two USB-C Thunderbolt 4 ports and a microSD card slot - I would have preferred a full-sized SD but this is better than nothing. I would welcome a future model with a larger screen as I feel the 14 inch screen is not quite enough room for creatives. Overall, this is a fantastic laptop.

The touch screen stopped working withing 15 days of purchase and i had to contact microsoft for a replacement. Because of all this, i lost my offer of 3 years of extended warranty.

Got stolen a month later and you guys don’t insure my 2400$ purchase :((

PROS - Powerhouse in a unique form factor and screen hinge - Good pen and touch support with Windows 11 - Great backlit keyboard CONS - Camera could be higher quality As an owner of a Surface Book 3, there is a lot to like about the Surface Laptop Studio 2. The old hinge design with the entirely detachable screen was a cool concept, but I think with the introduction of the Surface Laptop Studio and the improvements in the latest 2nd generation, Microsoft has concocted a winning formula. DESIGN/FORMFACTOR The design, while a departure from the original craziness of the Surface Book still has some quirks and unique design features that help it stand out amongst the crowd. Namely, you’ll noticed the recessed edge or lip around the entire device. This inverse tiered cake design provides for this optical illusion that the device is much thinner than it is. It’s not thick by any measure at .86” total, but I did find that the extra thickness and more angular cut of the base did wear at my wrists a little more than my old Surface Book 3. Along the right edge there is the typical Surface Connect port for the power connector which magnetically attaches, plus a headphone jack (yay!), and microSD card slot (handy for a person like me that uses a lot of action cameras). Along the left side is the 2 thunderbolt 4 ports that support power delivery and finally a traditional USB A 3.1 port which is great to still see on this kind of device. While the TB4 ports support DisplayPort, I would have liked to see a dedicated HDMI port, but you do have options. For professionals and people who need extra ports, there is a Thunderbolt dock that Microsoft sells for that exact purpose. KEYBOARD/TRACKPAD The keyboard is a recessed chiclet design that is backlit for late night working. They have a nice grey color which should help mask dirt. It is very nice to type on – I wrote this review on this device and I was almost immediately comfortable with the keyboard getting just over 90 wpm in a typing test. It has just the right about of key travel and the keys are well spaced while not requiring a ton of actuation force. The trackpad is larger and has nice haptic feedback that is adjustable. I didn’t have an issues with palm rejection or my inputs not being detected. There are a bunch of multitouch gestures for showing the desktop, switching apps, and multitasking that all work very well in Windows 11. DISPLAY/TOUCH/PEN The display is 2400x1600 which is a 3:2 aspect ratio, great for editing/formatting documents as well as providing a large canvas for creative work. It operates at 120 Hz so web browsing and navigating is all silky smooth. It’s also a touch screen so if you are a person like me that likes to navigate websites by scrolling with your finger, you’ll be right at home. The party trick for the Studio 2 is 180-degree hinge which allows the bottom of the display to come out while it pivots in the middle. This is accomplished with a fancy durable ribbon cable that ensures you can continue to transform your Studio 2 for years to come. You can move the base of the display to sit right in front of the keyboard for things like gaming with a controller or watching a movie (when you don’t need to touch the keyboard) and then finally nearly all the way flat which provides the perfect slight angle for sketching and taking notes. The Surface Laptop Studio 2 doesn’t come with a Slim Pen 2, but I had one handy. The writing technology Microsoft uses is fluid and realistic. The tip has a slight vibration to simulate the friction of paper and it feels pretty good. I think if you are looking to use this device in school for notes or for work in graphic design, the pen is going to be an obvious additional purchase. When the pen isn’t in use it also tucks nicely under the ledge of the laptop out of the way. The magnets really hold the pen in place, and it charges wirelessly while docked which is super handy for ensuring that your pen is always ready for your next idea or lecture, and perhaps most importantly, won’t get lost. Pen and touch integration has gotten a lot better in Windows 11 as well – positioning the screen flat enlarges buttons on the task bar and overall menus, drop downs, and buttons are all easy to navigate with touch or pen allowing you to work the way you want. Swiping from the left of the screen opens the widgets tray that hosts the latest updates to your interests, like sports, traffic, and weather as well as an assortment of news. Swiping from the right opens your notification center and calendar, where you can catch up on things you might have missed or turn on focus mode so you can knock out the task at-hand. CAMERA/SPEAKERS/MICROPHONE Overall, I found the speakers to be good quality though they were making popping sounds initially. After I completed updates, it seems to have gone away. Highs are clear and crisp while the mid and low range is better than I would expect for a laptop. The camera has some cool features like blurring your background and adjusting your eyes to appear as if you are staring into the camera which helps make calls more personal and engaging. My only wish is that the resolution/sharpness of the camera was better – the image seemed kind of blurry/noisy and even washed out in some environments. It’s more than useable though, and for casual video conferencing it does get the job done. If you’re recording for a video or social media you will probably still use a separate camera. The microphone I thought was very high quality capturing what I thought was a very true recording of my voice with good isolation. Pairing this with noise cancelation from your favorite video conferencing app and your teammates are sure to hear you loud and clear. PERFORMANCE The Surface Laptop Studio 2 is a capable machine – I got the i7 unit with 16GB of RAM, 512GB of storage and the Nvidia 4050 w/ 6GB of GDDR6. I mainly use my laptop for 3D modeling in Fusion 360, Photoshop and Illustrator as well as some on the go gaming – Call of Duty, Destiny 2, etc. In my workflow, the Studio 2 performed well in all my assemblies and improved my rendering speeds substantially over my old machine. Thanks to the design with the vents on the left and right sides there is ample cooling – I would make sure to not block these though since they do sit on the lower portion of the chassis. The machine under load does get warm on the palm rests, but I never found it to be comfortably warm. The fans even when running heavy workloads are quiet. Running the 3D Mark Time Spy benchmark the Studio 2 secured a 7980 score at native resolution which is great – kudos to the engineers getting every possible ounce of performance out of this machine.

So I received my Microsoft Surface Laptop Studio 2 a little over a week ago and have been putting it through its paces. First off, I must say, this thing couldn't have come along at a better time. I had just recently started looking at getting a new laptop since I haven't had a new one since November of 2016 when I got an 16" Acer Aspire. Now that old laptop has done very well for me over the last 7 years and still works to this day, but it has started showing its age. It's become very sluggish and was only sporting an Nvidia 960MX. Coming to the Microsoft Surface Laptop Studio 2 line, although its not he best or fastest graphics card by Nvidia (it sports an Nvidia GeForce RTX 4050), it's still faster and better than that old 960MX on my old laptop. Inside the package comes: * Microsoft Surface Laptop Studio 2 * 120W Power Supply * Quick Start Guide Now I must say that, I typically hate laptops/keyboards that don't have a separate number keypad off to the right side of the keyboard but it hasn't really been a problem for me so far. When you first open up the laptop, it instantly comes on and is ready to go. When you open up the Studio Laptop and it logs in, you're greeted by one of the most beautiful crystal clear 14.4" touchscreen. The keys on the laptop are backlit and respond when pressed. The travel/reachability between each key is easy without strain. The screen resolution is 2400x1600 with a peak brightness of 650 nits, which is simply stunning in my book. The screen also has 120Hz refresh rate which is amazing. 60Hz who??? The screen also features an integrated webcam which is great for setting up Microsoft Hello for faster logins. On the left side is USB-A port (thank you Microsoft), and 2 USB-C ports. Under the front edge of the Studio 2 is a magnetic area where you can store your Microsoft Pen (not included) for safe keeping. The right side of the laptop features the magnetic charging port, headphone port, and microSD card slot. The Studio Laptop 2 internally also features 16 GB of ram which is a nice start, and 512 GB hard-drive. I do like that they started the baseline at 16 GB but in this day and age, I wish Microsoft as well as other companies start their baseline models with at least a 1 TB hard-drive. That being said, 512 GB is still nice and most people should be fine with it. Loading up some music or videos on YouTube and you will be blown away by the amazing sound quality and richness that comes from the speakers. This is another area where my old laptop had began having issues with. There's so much that this laptop does that its pretty much an All-In-One portable machine. When you want to relax and wind down by either watching a great movie or playing an awesome game, simply bending at the hinge in the middle of the back allows you to to bring the screen forward to hide the keyboard and set it up for viewing mode. Or you can keep going further and lay the screen flat, which in turn the laptop becomes a tablet. Microsoft did an amazing job with the build quality of the Studio Laptop 2. It is a little chunky but if you're not transporting it a lot you should be fine.

The Microsoft Surface Laptop Studio 2 is a compelling blend of power, versatility, and design. Boasting a 14.4-inch PixelSense touchscreen display with a 2400 x 1600 resolution, it delivers stunning visuals and supports touch and Surface Pen input. The innovative design includes a unique hinge that transforms the laptop into a versatile studio, allowing for various modes like laptop, stage, and studio. Under the hood, the laptop is powered by Intel's latest processors, providing snappy performance for productivity tasks, creative work, and even some light gaming. The NVIDIA GeForce RTX GPU adds a significant boost for graphics-intensive applications, making it suitable for creative professionals and gamers alike. The combination of powerful components and a high-resolution display creates an immersive computing experience. The build quality is exceptional, featuring a durable aluminum chassis that exudes premium craftsmanship. The backlit keyboard is comfortable for extended typing sessions, and the large precision trackpad ensures precise navigation. The inclusion of USB-C and USB-A ports, along with a 3.5mm headphone jack, provides versatile connectivity options. In summary, the Microsoft Surface Laptop Studio 2 is a top-tier device that excels in performance, design, and versatility. Its unique form factor, robust specifications, and inclusion of innovative features cater to a niche audience seeking a premium computing experience. While the price may be steep for some, the laptop delivers on its promise of providing a powerful and flexible tool for professionals and creative enthusiasts alike.

Microsoft isn’t messing around when it comes to getting things done with the Surface Laptop Studio 2. It’s got the latest Intel tech and some heavy-duty NVIDIA graphics muscle. Translation: it can handle anything from heavy-duty work tasks to juggling multiple apps without breaking a sweat. And Windows 11? It’s like the laptop’s sidekick, making sure everything runs smoothly. The structural design is very nice as well. It’s a laptop, but you can flip it into different modes to suit your needs. And the hinge is built for it; this thing can take a beating and keep going. Now, let’s talk Windows 11. It’s like giving your laptop a superpower boost. The Start menu got a facelift, the taskbar got smarter, and multitasking is super simple. Plus, they revamped the Microsoft Store, so finding and updating apps is way easier. The display is top-notch, and the Surface Pen is like a digital artist’s best friend. I’m not even close to an artist but was having a blast trying things out. For an actual artist, you can use this laptop as a canvas for digital art, design, or 3D magic. Lastly, you can even game on this laptio. It has DirectX 12 Ultimate and Auto HDR and the NVIDIA graphics in this laptop are no joke, ensuring a lag-free gaming session. As A bonus, Xbox Game Pass is included. This laptop is kind of insane. It has the speed, graphics, and design to do what I wouldn’t normally need at least two different computers to do. It’s just all packed into one here.

The Surface Studio 2 is an impressive laptop/tablet combo with high speed and power combination. I have tried a few different 2 in 1 laptops and the Surface Studio 2 definitely leads the pack in power, style, and usability. Setup was quick and easy, especially if you already have an existing Windows device. All of my apps were loaded onto it during setup. The versatility of the laptop to tablet is seamless while still being sturdy and stable. Security is a breeze as it utilizes Face ID and eliminates the need for passwords. This device has excellent battery life, it would be great for travel. The device comes with its own Surface specific charger and Surface connect port that can be used with Surface docking stations. However, it will also charge with a USB-C charger. There are two USB-C ports, a USB A port, Surface connect, and AUX for headphones. The screen is crystal clear and perfect if you're planning on using it for graphic design or art purposes. Once in tablet mode, it is fairly thick and bulky but the speed add value to a typical tablet. Pros: -Speed -Battery Life -Large screen size -PixelSense Touch Screen -Various ports for device connectivity -Face ID Cons: -No pen included -Odd charger -Bulky/heavy Overall, this is a great device especially if you are looking for a high powered device that two in one capability. I look forward to getting a Surface Pencil to test out the other capabilities.

The Surface Laptop Studio 2 is a well-built premium device by Microsoft that clearly takes some inspiration from Apple’s 14” Macbook Pro line of laptops. Side-by-side they would be hard to tell apart except that the Surface Studio is thicker and has a Windows logo on the lid. That extra chunkiness comes from a unique “double-stack” design where the laptop is split into two halves sitting on top of each other. This design provides separation between the exhaust vents that run the length of the sides on the lower half and the ports on the upper half. It helps to hide the vents and give the illusion that the device is thinner than it really is. While it’s small enough to fit into any laptop bag it is heavier than most 14” models on the market. The touch screen is a 14.4” 2400x1600 3:2 aspect ratio that supports Dolby Vision HDR and up to 120hz refresh rate. While the screen is good, it doesn’t have the pop of an OLED or mini-LED screen that I would expect to see in this price range. The screen has a hinge in the middle that allows it to be positioned over the keyboard to form what Microsoft calls “Stage” mode. It’s great for watching content or using it in a tight place like an economy seat. The screen can then fold completely down over the keyboard and mousepad to turn into a tablet. However, Microsoft calls this “Creative” mode, not “Tablet”, which makes sense as it is great for digital artists but too heavy to use as a tablet that you would hold in your hands. Microsoft’s Surface line has always nailed the drawing and inking experience. Unfortunately, a big miss here is that the laptop does not come with the Slim Pen needed to do those things. It must be purchased separately if you don’t already have one. If you do have one, it can magnetically charge under the front lip of the laptop. I really like the keyboard and trackpad. Microsoft is clearly showing manufacturers of Windows laptops what the gold standard should be, especially the excellent trackpad. The webcam, however, could be better. It’s listed as 1080p but is very grainy in anything but the best lighting conditions. Included is a 127w Surface Connect charger which is a proprietary power connector. While the Studio 2 does support USB-C charging I was not able to successfully get it to charge with a 140w USB-C power adapter and cable. This is a shame as the included Connect charger is easily twice the size and weight of a quality 100w+ GaN charger. The laptop comes with a microSD slot but NOT a full-size SD card slot. I wish it had both as my high-end mirrorless camera uses a full-size card while everything else such as GoPro and drone use microSD. I can’t imagine having two slots adds that much more to the cost of the laptop but if I had to pick one it would be the full size and not the micro as I could always use an adapter. The CPU is the Intel i7 13700H which performs well. I scored a 2514 single core and 12800 multicore score in Geekbench 6. The laptop performed flawlessly for me while building a Node.js app for work and using Teams. While the laptop can get a little toasty the fans do an excellent job pushing out hot air and stay mostly quiet, which means this laptop can be used in most office settings without sounding like a jet taking off. It also includes an Intel AI chip called Movidius which I know little about but may be useful to those working in those fields. The graphics card included here is from the bottom of the barrel when it comes to RTX 40 series cards. You can certainly do some gaming on it at lower presets but I wouldn’t recommend buying this laptop if gaming is your priority. That said I was still able to play some Fortnite on Low settings at native resolution and 30 FPS limit. Shadow of the Tomb Raider, an older title, was able to score 88 FPS on its benchmark at native resolution, the High preset, and Nvidia DLSS set to Quality. Cyberpunk 2077, a new and more demanding game scored 43 FPS in its benchmark on the Ray Tracing Low preset but was able to muster a very playable 60FPS with DLSS frame generation enabled. The laptop includes Wifi 6E wireless and on my home network I was able to get 2.1 Gbps speed which is plenty fast. No ethernet port is needed here. The SSD is 512GB and not the fastest. I measured the sequential read/write speed at about 3500Mb/s and 2800Mb/s, respectively. Pros: - Great for Productivity Work - Compact Form Factor - Intel Core i7 13700H - 16GB DDR5 - Haptic Touchpad - Nvidia 4050 Laptop (80W Max GPU 6GB) - 120hz HDR Display - Converts to Stage and Creative Modes - Excellent Battery Life - Includes Two USB-C (Thunderbolt 4/USB-4), 1 USB-A - Windows Hello - Wifi 6E and Bluetooth 5.3 Cons: - Heavy for its Size - Doesn’t Come with Digital Pen - Only a MicroSD Card Slot - Expensive - Webcam could be better. - SSD Speeds Overall – While overkill for home and students, I can see how this laptop could be perfect for professionals, developers, and the creative type such as artists. The build quality is superb, its compact, mostly quiet, and has plenty of performance. The touch screen and tablet-like capability are something you won’t find on an Apple laptop. However, it is expensive, and at the very least I wish it came with a pen to help offset that cost.

I have the Surface Pro tablet, Surface Laptop 5, and an older Surface Book 2. This is a great compact option for those who need more power than the Surface Laptop offers and for those who are less concerned with portability. An HDMI port would've been a welcome addition (I'm using a USB-C to HDMI adapter and the connection is a little looser than I'd like). The additional juice from the GPU shines through in graphics-intensive applications. 3-D rendering, Illustrator, Neo4J-Bloom are noticeably smoother on the Surface Studio than my Mac Studio. The tradeoff is that the laptop gets uncomfortably warm if you're using it on your lap. The side vents add to the discomfort, but it's not so bad that you have to move it. The screen can be tilted like an easel or reclined to a 35 degree angle for drawing (though you lose access to the keyboard and trackpad when it's in this mode). The benefit is that you can quickly lift the screen to type something and resume drawing. This is more convenient than the Surface Pro tablet where you have to detach the keyboard to use comfortably as a drawing tablet on your desk. Sound/speaker quality is acceptable. The keyboard is comfortable to type on though I wish they'd use a black background since the letters are difficult to read unless you're using the laptop in the dark (with backlighting enabled). All in all this is a nice addition/update to the Surface lineup and Microsoft offers a Surface replacement program similar to Apple's Apple Care. I've had 2 Surface devices succumb to defective batteries which rendered the devices unusable. The replacement options [at the time] cost as much as the 'Surface replacement program', so unless you make a habit of regularly dropping your Surface devices, most users are better off not purchasing the coverage.

This was a great device but I had to return it because I had too many apple products and it was difficult to transfer stuff from Apple. Additionally, it was too heavy

Perfect laptop for incoming college freshman. Met recommended specs for 1st-3rd year architecture school. Great size and weight for carrying around campus. Has many productivity tools that are super helpful. Was easy to setup and begin using.