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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 87 reviews

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97%
would recommend
to a friend

Customers are saying

Customers highly value the Surface Pro's portability, light weight, and strong performance. Many appreciate its long battery life and the inclusion of a solid-state drive, as well as the responsive touchscreen and included pen. However, some customers find the device expensive and note occasional overheating issues. The overall experience is largely positive, focusing on its versatility and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 87 reviews
  • Rated 5 out of 5 stars

    Pricy but powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the amount of tech that is packed into this sleek and small device it does justify the price. This is a full blown computer packed into a compact tablet. My only wish was that at least the pen be included with the computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your honest feedback with us. the Surface Pro is a great choice for anybody who wants full laptop capabilities in the sleek design of a tablet. We're glad this fit the bill!

      Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great upgrade - Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the original Surface Pro (2013) and this is a really nice machine. The screen is a good size, can't believe how light it is. Works great as a Laptop and a tablet. When I'm doing serious computing I plug in an additional monitor.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Good but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced. Each part is sold separately: keyboard and pen. The tablet is responsive and light weight. You need the protective case, extra of course. Best buy did not register my office 365 home so it was a headache to get that registered with microsoft.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Rick,

      We appreciate you taking the time to leave your honest feedback for us. We are always striving to give the best value to our customers which is why we offer these powerful two-in-one devices. We're glad that you have been able to personalize your device with your new keyboard and Surface Pen. We offer these items separately to ensure that each Surface Pro owner can choose the right accessories for an experience they will love. Thanks for giving the Surface Pro a try!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Interactive and good for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how easy it is to transport yet the amount of applications and things that this laptop can do is amazing! Ecstatic about my new purchase and cannot say enough good things to recommend it to someone else.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the great shout-out! The Surface Pro is a fantastic tool for college students. It's lightweight and easy to carry all around campus. Not to mention, the powerful battery can tackle the toughest of study sessions. We appreciate your recommendation!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Overall it is excellent.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can say that this is the best two in one. I like to use windows and this surface is easiest tap and laptop in the market and the price is little bit higher than other brand except the apple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thin and powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and setup. Excellent screen and good angle adjustment option when using the built-in stand/support. Buying the optional keyboard was expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Lots of power in a small form factor.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life. Phenomenal display. Biometric sign-in. A great improvement over the Surface 3 that I felt was better than my previous Mac.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great tablet / laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that I can take it anywhere, it's super light. I can use it as tablet mode or like a laptop with keyboard. It has everything I need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great table and laptop in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the product and support for Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a windows based computer/tablet it is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful tablet\laptop. I was very pleased to use it. Very lightweight and durable it seems. Touch interface is really awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Perfect for everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface is super lightweight. Love that I can use it as a tablet or laptop. Works great for school and my I see business

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned the first surface out and love the new one. Gives me all the features I need and faster!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Cindy,

      Thanks for being a loyal Surface fan! We're thrilled you're loving the improvements we have made. We appreciate you taking the time to let us know how much you love the Surface Pro!

      Kind regards,

      Jessica

      Surface Customer Care Microsoft

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Very light weight and efficient. Picture quality is great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance. Just wish it had longer battery life, but it's pretty good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    In general it is a great two in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it for everything. Laptop, tap, personal used, home and business.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So light weight and perfect replacement for my iPad and computer all in one

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Bad, bad, unreliable Surface Pro....

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping to be positively impacted by all the features and overall concept of a laptop/tablet...less 4 months in, blue screen galore with Windows failures. Horrible customer service, mostly oriented to sell extended warranty services and guilt-trip you for not having done so (as if a blue screen was somehow an expected issue.) it will continue to happen multiple times, especially when there were Window upgrades but this wasn’t the end of it: overheating! This is serious, very serious - random episodes of overheating while no application was running? Seriously, this product could have burned down my house and hurt me and my family. I truly regret having bought this product, if it wasn’t for the world-wide monopoly Microsoft has with software applications, I will never ever buy another of their products. Buy at your own risk.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is awesome and very versatile. High tech but easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I love it. Great for those on the go.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a powerful machine. It handles all of my demanding projects.

    I would recommend this to a friend