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Customer reviews

Rating 4.7 out of 5 stars with 305 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers enjoy the Surface Pro's portability, light weight, and long battery life. Many appreciate its performance and compact size, finding it powerful yet easy to travel with. However, some customers express concerns about the screen's durability and occasional malfunctions. The price point is also mentioned as a potential drawback for some buyers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 305 reviews
  • Rated 5 out of 5 stars

    Amazing features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the easiness of using this device....the features are amazing....I also love that I can take it everywhere with me because of its size!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for calling out the ultra portable design of the Surface Pro! We're delighted that its lightweight design has enabled you to easily use from anywhere you roam. We appreciate the great shout-out!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Portability, Processor speed

    Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used an iPad and Laptop for years. This is the first time I’ve been happy with a tablet style computer. The iPad was great for its ultra portability but lacked support for full fledged applications like photoshop. Laptops were always too cumbersome to lug around every day. Finally the Surface Pro allows me to get work done with all my windows apps but in a portable package. It’s fast, has great resolution, it’s light and portable and has great battery life. I highly recommend getting the surface pen and the keyboard cover as well for maximum utility. Overall, I’ve never been happier with a laptop as I am with the surface.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your excitement about Surface Pro with the community! We're glad this has been your perfect all-in-one solution for taking productivity with you on-the-go. We know switching operating systems can be a big task, and we'd like you to know we're here to help. Check out these great tips for switching to Windows here: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Portability, Processor speed

    Rated 5 out of 5 stars

    One seriously capable tablet...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been an "Apple guy" for several years in both computers and tablets. However, I have been less and less impressed with Apple's take on personal computing and their OS. At the same time, I have become more and more impressed with Windows 10. Recently went back to a PC for work, and have not looked back. My iPad Pro just would not do all that I wanted it to. As a reader or for basic tasks, it was okay. However, I wanted to have better capabilities. I have to say that since my Surface arrived, I have been very impressed, and have not missed my iPad once. Speed is awesome, screen looks really good, and coupled with the Surface Pen and Keyboard Cover, this item really shines. Does everything my main computer will do in a package that is easy to carry along with me anywhere. Battery lasts all day, so you don't have to worry about being away from an outlet. Handles complex operations well. Even runs ProPresenter with no issues. Very impressed! Microsoft is doing a great job with these tablets!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Steve,

      Welcome to the Surface family, we're thrilled to have you! We're glad Surface Pro has been your perfect all-in-one device for all your day-to-day tasks. Thanks for calling out some of your favorite features so far. The Surface Pen, and Surface Pro Type Cover in combination with this powerful machine certainly allow you to transform your experience for the task at hand! In addition, we know that switching operating systems is no small task, and we'd like you to know we're here to help! Here are some handy tips for switching to a Windows OS on Surface: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      We hope you continue to discover all there is to love about the Surface Pro!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance, Portability, Processor speed

    Rated 5 out of 5 stars

    Best laptop to date...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned many, many laptops. Not cheap ones either, top brands with their top promises. My most recent (prior to this purchase) was a Dell laptop and it was TERRIBLE!!! This Microsoft Surface Pro has the best of all worlds, the ability to be a tablet, laptop, etc. It offers such sleek portability, it's super fast and seems to effortlessly perform. This was the best purchase I've made in the laptop game.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate the great feedback! We're delighted to hear that you're loving the impressive versatility of Surface Pro. With powerful performance, and an ultra portable design, it's no wonder taking productivity with you on-the-go is easier than ever! Thanks for sharing with the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Weight

    Rated 4 out of 5 stars

    Mobile, light, and versatile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it is small and light enough to carry everywhere. It bends in a way that you don't have to be overly gentle and can be quick when setting up and working on projects. I pucharsed the attachable keyboard. I use it for home and work to edit high quality photos and basic web designs and it has just enough RAM to handle what I need, though I wish I could mod it to use more. Maybe I can? I recommend getting the coordinating stylus pen and a case for it.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    A good product, but has a couple of issues.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife as a birthday gift. We liked how thin and light it is, and how it is a fully function pc, versus a tablet. After 6 months, it would not power up. Had to return it. Glad I had the Geek Squad protection plan. Received new replace model. 12 months later, the device would not charge. Best Buy could not do anything about it as I had used up the protection plan when we received our replacement Surface Pro. Had to go to Microsoft store, where they where able to swap out the charger for a new one. It seems that the original charger was under powered and it was causing problem. Might consider getting a new one when the time comes to get new PC. Both issues just may have been the result of bad power supply. We have had no issues since the replacement of the replacement power supply.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability, Weight

    Rated 5 out of 5 stars

    Light Weight yet Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This my second gen surface owning and I must say. That they get better and better each year. All day battery life and ultra lightweight and portable. What else could you ask for?

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for being a loyal Surface customer! We're ecstatic that you're loving all the updates we have put in over the years. Thanks for noticing!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Processor speed, Weight

    Rated 5 out of 5 stars

    Love my Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface pro is super helpful for work related issues; I work in healthcare and its quick speed as well as ease of access and light weight are all key.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Abbie,

      We're glad the Surface Pro has been the perfect tool to help you accomplish more at work! Thanks for letting the community know about your very successful purchase.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Something Worth Considering

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am glad I managed to upgrade to a new Surface Pro 2017 model from an old Microsoft Surface 3. The improvements are immediately noticeable right from the start. People looking to purchase a new Surface Pro should try getting the Intel i5 processor model with 8GB of RAM and 128 GB of storage. And personally I had no problem paying the $800 price. Be sure to purchase a Type Cover too because it is a very important part of a more pleasant experience.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mark,

      We're delighted you noticed and love the updates we have made throughout the years with the Surface Pro! Thanks for calling that out to the community. We hope you continue to enjoy all the Surface Pro has to offer!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance, Portability

    Rated 5 out of 5 stars

    Excellent performance and portability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance and portability, very fast start and slim design

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Fantastic piece of machinery!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro is phenomenal! I love everything about it. My favorite feature is that it is so light for carrying. I take my Surface Pro everywhere. I also have the Surface Arc Mouse and new pen. This combo is far superior to any other competitor including Apple. I own an IPad Mini 4 and love it but when it comes to a portable full function laptop, the Surface is the answer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi John,

      Thanks for the excellent feedback! We loved hearing from you. The light design of the Surface Pro allows for stellar portability, and the accessories can make it into a full on laptop or desktop work experience. We're glad you're loving the best of both worlds!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Performance, Weight

    Rated 5 out of 5 stars

    Awesome look and performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the surface pro I just got. Excellent performance, look, battery life and weight. Just what I needed

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very Versatile Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this device for class and it is amazing!!! It is super responsive and supports full Microsoft programs and not just apps, has the full windows 10, and incredible battery life. Always had the device on the highest brightness and performance settings and lasted me most of the day. Was charging almost towards the end of the day. Great for media and content creation as well. The keyboard is awesome. Excellent key travel, well laid and responsive trackpad and every key has independent lighting. The pen is very responsive, fluid and is available in a variety of colors, also magnetic so can attach to the device without fear of losing it and has applications on almost every app and program. All in all excellent device, also very quiet and fabless Which makes it easier to use and does not overheat even with CPU and RAM intensive work. Would definitely recommend. Price is a bit on the high side but with Best Buy installments won’t be an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great For Teenager!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up for my 13-year-old son. He uses it for school, Debate, and Mock Trial. LOVE the long battery life, slim and light design, and capabilities of this machine. Although it’s probably not ideal for a hard-core gamer, it is an excellent laptop/tablet for general use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your great experience with Surface. We love it when we can help our customers be successful. It sounds like your son is finding many uses for his new device, and we're thrilled to hear we're along for the ride!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Great for drawing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s light, small, easy to carry and use. Great for drawing!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability, Weight

    Rated 5 out of 5 stars

    Great for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, good battery, light for the size and portable.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed, Weight

    Rated 5 out of 5 stars

    As Expected, no issues so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected. Light, fast enough, very travel friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Surface Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a macbook forever but I needed another computer for school. This Surface Pro is perfect for everything!! I've been using it for making notes in digital books and reviewing study material. It's extremely quick and pretty easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Absolutely love the Surface Pro, highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Surface Pro after having tried the Surface Go and finding that it did not have enough power to meet my needs. I absolutely love the battery life and that it has no cooling fans to suck up dust or generally be disturbing during meetings. Speaker quality is fantastic and the overall build quality. The bundled keyboard (I purchased a bundle) attaches magnetically and simply works without any significant impact to battery or performance. I highly recommend this product to anyone who needs more power than a Surface Go, or anyone who is looking for a versatile machine that can be used as a laptop (with keyboard attached) while also having the convenience of a tablet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Steve,

      Thanks for choosing the Surface Pro! We're delighted you are loving all of the amazing features this powerful two-in-one device has to offer. The fan-less cooling system makes for a brilliant yet discrete experience, perfect for any work meeting! We appreciate you raving about us to the community. We hope you continue to enjoy your Surface Pro!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Replaced my old laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great replacement for any laptop or desk top. It has a great battery life and is very fast as far as start up and response to programs. I would recommend this to any student, businessman or general user like myself. It's fast starting and easy to use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled to hear the Surface Pro has been the perfect fit for all your needs! This powerful machine is perfect for any desktop set-up, as well as easily taking on-the-go with its ultra portable design. Thanks for raving about the versatility of the Surface Pro to the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

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