Main Content

Customer Ratings & Reviews

Microsoft - Surface Pro - 12.3" Touch-Screen - Intel Core i5 - 8GB Memory / 128 GB Solid State Drive (Fifth Generation) - Silver-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 206 reviews

  • 20%
93%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 57 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 206 Reviews
  • Rating: 5 out of 5 stars

    Simply Amazing! Buy It!

    Posted
    JimFla
    • My Best Buy® MemberMember

    Wow everything you want in a computer, and the functionality of a tablet! Buy IT. If you only have a desktop you will be amazed being free to take your computer anywhere with full power and no cord needed. I have always had a desktop, and I couldn't take being tied to my office anymore, and trying to do medium office work on a tablet just dosn't work. I decided it was lap top time, and looked at the Microsoft line while at the store. I was a little skeptical of the Surface Pro i5/8/128, Thinking it would just be another tablet like device that lagged In performance. Wrong it is A Full power computer, boots in 8 seconds or less, so far handling tons of web use with many windows/tabs open, photo shop, Excel, and Word without a hitch and with zero lag. Add your Passport HD and all the storage you could every need. At first it feels like the screen might be a little to small, but getting used to working on the ultra sharp display, will actually make you more proficient at your tasks. I have really come to like the smaller screen and find my eyes are a little happier not having to look around the larger screen to find items. Hint hint a 13.5'' surface pro would be great also. The MS keyboard is excellent and feels great to type on. Very little heat and no fan running while on is also a nice benefit. If the Surface Pro hold up and lasts for 5 years it will be a home run. For productivity it is a great value and dont be scared to spend a couple hundred more on this if you can. Great Job Microsoft.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey Jim,

      We are so happy to read this. Thanks for detailing your experience for us and the community. We appreciate you taking the time to write this review. We're glad to hear you are enjoying the full operating system and experiencing excellent performance from all your favorite applications. Adding an external hard drive is a great way to expand your storage, but don't forget there is also a built in SD card reader for you to quickly expand memory on the go. We hope you come back and update us over the life of your device!

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Very Versatile Device

    Posted
    Mahmoud
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this device for class and it is amazing!!! It is super responsive and supports full Microsoft programs and not just apps, has the full windows 10, and incredible battery life. Always had the device on the highest brightness and performance settings and lasted me most of the day. Was charging almost towards the end of the day. Great for media and content creation as well. The keyboard is awesome. Excellent key travel, well laid and responsive trackpad and every key has independent lighting. The pen is very responsive, fluid and is available in a variety of colors, also magnetic so can attach to the device without fear of losing it and has applications on almost every app and program. All in all excellent device, also very quiet and fabless Which makes it easier to use and does not overheat even with CPU and RAM intensive work. Would definitely recommend. Price is a bit on the high side but with Best Buy installments won’t be an issue.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    One seriously capable tablet...

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been an "Apple guy" for several years in both computers and tablets. However, I have been less and less impressed with Apple's take on personal computing and their OS. At the same time, I have become more and more impressed with Windows 10. Recently went back to a PC for work, and have not looked back. My iPad Pro just would not do all that I wanted it to. As a reader or for basic tasks, it was okay. However, I wanted to have better capabilities. I have to say that since my Surface arrived, I have been very impressed, and have not missed my iPad once. Speed is awesome, screen looks really good, and coupled with the Surface Pen and Keyboard Cover, this item really shines. Does everything my main computer will do in a package that is easy to carry along with me anywhere. Battery lasts all day, so you don't have to worry about being away from an outlet. Handles complex operations well. Even runs ProPresenter with no issues. Very impressed! Microsoft is doing a great job with these tablets!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Steve,

      Welcome to the Surface family, we're thrilled to have you! We're glad Surface Pro has been your perfect all-in-one device for all your day-to-day tasks. Thanks for calling out some of your favorite features so far. The Surface Pen, and Surface Pro Type Cover in combination with this powerful machine certainly allow you to transform your experience for the task at hand! In addition, we know that switching operating systems is no small task, and we'd like you to know we're here to help! Here are some handy tips for switching to a Windows OS on Surface: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      We hope you continue to discover all there is to love about the Surface Pro!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Absolutely love the Surface Pro, highly recommend.

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the Surface Pro after having tried the Surface Go and finding that it did not have enough power to meet my needs. I absolutely love the battery life and that it has no cooling fans to suck up dust or generally be disturbing during meetings. Speaker quality is fantastic and the overall build quality. The bundled keyboard (I purchased a bundle) attaches magnetically and simply works without any significant impact to battery or performance. I highly recommend this product to anyone who needs more power than a Surface Go, or anyone who is looking for a versatile machine that can be used as a laptop (with keyboard attached) while also having the convenience of a tablet.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Steve,

      Thanks for choosing the Surface Pro! We're delighted you are loving all of the amazing features this powerful two-in-one device has to offer. The fan-less cooling system makes for a brilliant yet discrete experience, perfect for any work meeting! We appreciate you raving about us to the community. We hope you continue to enjoy your Surface Pro!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Excellent Tablet / PC

    Posted
    fajitas21
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have wanted a surface for a very long time, but finally was able to justify the purchase. What really shocked me was how fast this thing was. I expected it to move quickly with an i5 and a SSD, but honestly it's faster than expected. I love that it's got a USB port, which allows me to do some things my iPad never could, and that it's a real windows PC, which will allow me to retire my laptop at the same time. What really surprised me was the quality of the keyboard/trackpad, and how securely it connected. It isn't completely as good as a real keyboard but it's light years ahead of cheap keyboards and tablet-centric ones. The trackpad on it is sensitive and only outshined by a mac trackpad IMO.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    More trouble than it's worth

    Posted
    costomel

    It started out working fine, but that should be expected from a brand new product. Then, less than 6 months after purchase it just stopped. I've had it less than a year, and the hard drive has been replaced once, and then the whole machine was replaced two months later. No virus, no actual damage; the hard drive just didn't work. Luckily, I paid for the extra support and warranty. The point was to have a worry-free product, and this one is anything but. Unfortunately, I'm stuck with it because it didn't break until it was too late to return to Best Buy, and I can't afford another new computer now. There's got to be something better out there.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear that you have been having a difficult experience with your Surface Pro. We definitely expect more from our devices, and we would like to lend a helping hand for whatever difficulties you are currently experiencing. We have alerted our specialized care team about your situation, and they are ready to listen and assist you however they can. Please get in contact with us by filing a ticket here: aka.ms/SurfaceCare-us, and use your unique reference ID number: 1809243640111.

      We hope to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Grab This New model now!

    Posted
    Buzz

    I read all the reviews on the Surface 3, 4, and the Pro. I wanted one but the price was high for the specs. Finally, you can get an I-5 8GB Ram with a 128GB SSD for under $900. I ran to Best Buy to pick this model up and I am glad I did. The first thing I noticed was the weight or lack of. The screen is very good for Netflix or youtube. Watching movies or using Microsoft Word. The OS takes up about 20 GB or so I don't need too much space, and if you do you can add an external hard drive. If you're on the fence and need a light portable P.C. grab this before the price goes up.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Computer

    Posted
    thorthefifth
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve used an iPad and Laptop for years. This is the first time I’ve been happy with a tablet style computer. The iPad was great for its ultra portability but lacked support for full fledged applications like photoshop. Laptops were always too cumbersome to lug around every day. Finally the Surface Pro allows me to get work done with all my windows apps but in a portable package. It’s fast, has great resolution, it’s light and portable and has great battery life. I highly recommend getting the surface pen and the keyboard cover as well for maximum utility. Overall, I’ve never been happier with a laptop as I am with the surface.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Too many issues

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After using Microsoft Surface Pro for two months, I am frustrated to no end with it and Microsoft support. So many issues... It failed to recognize my USB thumb drives, SD card has intermittently stopped working, and I am still unable to install *any* new printer drivers after more than 2 hours on the phone with Microsoft Support. The support is terrible — they can’t solve any but the most basic issues and keep bouncing you back and forth between the Surface and Windows support. Avoid frustration and stay away from this thing.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mark,

      Thank you for reaching out to us. We're so sorry that you have not been able to receive the care you need to get your Surface Pro reading USB and SD cards like it should. We would like to provide you with specialized support to make it right. We urge you to please reach out to our specialized support team here: aka.ms/SurfaceCare-us. Be sure to reference your specialized case ID number we have created for you:1806295650055.

      We strive to offer our customers powerful devices with excellent support. We are so sorry that your experience has not been satisfactory, and we hope to make it right.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Decent Tablet

    Posted
    skiroc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Traded in my Surface Pro 3 for this Surface tablet. Went thru a hassle as the original one I wanted wasn't available as it seems Microsoft keeps changing the Surface models. Going from the Pro 3 to Pro 4 to just a Surface Pro, with little change in these tablets that I can see. This functions the same as my Pro 3 except at a great price. If you don't want the Microsoft name when don't pay the price as I can only see this as the different between all the tablets I looked at.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Something Worth Considering

    Posted
    Mark412
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am glad I managed to upgrade to a new Surface Pro 2017 model from an old Microsoft Surface 3. The improvements are immediately noticeable right from the start. People looking to purchase a new Surface Pro should try getting the Intel i5 processor model with 8GB of RAM and 128 GB of storage. And personally I had no problem paying the $800 price. Be sure to purchase a Type Cover too because it is a very important part of a more pleasant experience.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mark,

      We're delighted you noticed and love the updates we have made throughout the years with the Surface Pro! Thanks for calling that out to the community. We hope you continue to enjoy all the Surface Pro has to offer!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Overall Very Good

    Posted
    jonjon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's a great product overall but falls short to the iPad in a few areas. Battery life is one of those areas and apps is the other. I wish the apps available on Android were compatible with the WIndows Surface but that's just the way things are. Overall, you can't beat this as a tablet/laptop hybrid. It functions as a tablet when you want and a PC when you want. It was a must have for my business and being on the go. Get the protective keyboard case. It's great and a must have addition.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for your honest feedback on your Surface Pro experience. We're so thrilled you're loving its two-in-one functionality. To make the most of your Surface battery life, be sure to check out these tips and tricks to optimize battery functionality: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Good computer for school

    Posted
    busycollegestudent
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I use this computer for school mostly and it works great for that. I can read my digital textbooks on it comfortably and it has enough processing power for me to play Neverwinter. I was a bit dismayed that the keyboard and pen had to be purchased separately, but the cost was worth it for me. This is a good choice if you are looking for a basic computer for playing basic computer games, streaming music and videos, and schoolwork.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stopped working after 2 months

    Posted
    Mike

    Don't buy! I used my surface pro 5 or 6 times. I tried turning it on and the screen would show the Microsoft logo and then shut off after a second or 2. The Microsoft store will only replace with a refurbished (used) model. Best Buy won't take it back since it's barely outside the return period. Save your money! Otherwise you'll buy an overpriced used computer! I will never buy one of these again!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mike,

      We're so sorry to hear about your recent experience with the Surface Pro. We expect more out of our devices, and we're sorry to hear you are unsatisfied with your recent purchase. We have alerted our specialized care team regarding the difficulties you are facing. We are eager to hear more about what we can improve on, and how we can help. We highly encourage you to file a ticket at: aka.ms/SurfaceCare-us, and use your unique reference ID number, 1808279140100.

      We hope to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Fantastic piece of machinery!

    Posted
    JohnM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Surface Pro is phenomenal! I love everything about it. My favorite feature is that it is so light for carrying. I take my Surface Pro everywhere. I also have the Surface Arc Mouse and new pen. This combo is far superior to any other competitor including Apple. I own an IPad Mini 4 and love it but when it comes to a portable full function laptop, the Surface is the answer.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi John,

      Thanks for the excellent feedback! We loved hearing from you. The light design of the Surface Pro allows for stellar portability, and the accessories can make it into a full on laptop or desktop work experience. We're glad you're loving the best of both worlds!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Better than I thought

    Posted
    RoyBoy8934
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My nephew showed me his and I was looking for a new "toy" and decided to get one. Considering what I had heard about the first ones, I was blown away at how well it works. I like the pen and using writing to enter data instead of on screen typing. It is not perfect but neither is my printing:>) The ability to add a keyboard is also really good. The magnetic attachments are also a good idea.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Your review is greatly appreciated, thanks for taking the time to let us know how much you're loving your new Surface Pro. If you would like to discover even more of our great features, check out the "Get to know Surface Pro" tab on this page:
      https://support.microsoft.com/en-us/products/surface-devices/surface-pro.

      Although it looks like you already are off to a great start!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Game Changer!

    Posted
    Bob1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had so many computers in my lifetime, but none as useful as the Microsoft Surface Pro! I had wanted to update my IPAD and after looking at the IPAD Pro and the Surface Pro there was no comparison! I got so much more with the Surface Pro.....a real computer with real ease of use and i can work when and where I want. I highly recommend this!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Bob,

      Thanks for recommending us! We're proud that our Surface Pro devices function not only as tablets, but have full laptop capability. We're thrilled that you noticed! We are so glad you're loving your Surface experience.

      Welcome to the family!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great for college

    Posted
    Joyseeker
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My daughter selected the Surface & accessories for her high school graduation gift and loves them. She has now started her college classes & will be able to read her digital textbooks, take notes, and highlight passages easily. She also designed her room layout prior to stepping foot on campus. We love the versatility of the surface.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best 2-in-1 I've had

    Posted
    James
    • My Best Buy® MemberMember

    I have had many laptops before. This laptop is great, it is light but very capable of handling heavy duty workload. I can switch instantly from laptop to tablet, you can even type and write with the stylus as you please. As a student, it contains all my books, notes, and can access them wherever I go.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi James,

      We're thrilled Surface Pro has been the perfect all-in-one device to help you take on your studies! Surface Pro is great for students. Between its lightweight design, impressive battery life, and powerful performance, this great machine will help you tackle all your projects! Thanks for sharing your great experience!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    janic3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought this to replace my husband’s and my outdated iPads. Love that the memory is expandable; works like both a tablet and a laptop; amazing resolution; large screen AND a USB port! Also, my husband and I can each have our own account on one device. So worth the price and many more features iPad doesn’t have.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for calling out some of your favorite features of the Surface Pro! This two-in-one device certainly is ahead of its class as far as power and performance, as well as countless features, and full laptop capabilities. We're so glad you noticed!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft