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Microsoft - Surface Pro – 12.3” Touch-Screen – Intel Core i5 – 8GB Memory – 256GB Solid State Drive (Latest Model) - Silver-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 729 reviews

97%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Close to a laptop replacement, but not yet

    Posted
    InfiniteDrag
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Read all the reviews on the new surface pro and decided to give it a try. After all, looked very promising and I really wanted to replace my laptop and tablet in one go. This would have ideally solved my needs in that regard. So the i5 256 gig and 8gb ram is the sweet spot for the current surface pro line up. I think ,most people should get this unless, they need higher specs for specific reasons. There is diminishing results from this model and up, unless you are in the minority who genuinely need it. I mean surface pro is already a premium overpriced product. But again, to replace two devices i would be okay paying that price. Dissappointing that microsoft doesn't include a pen or a keyboard- almost every other competitor does. Again i think microsoft is trying a bit hard to be in that apple entitlement. Anyway, let me put the Pros here- Build- Love the build quality and fell of the device. It feels nice to touch and hold. Screen- Gorgeous screen, resolution and aspect ratio are perfect. IPS display colors are accurate. There is plenty of reviews praising the screen. Performance- Performance is fine. I haven't had any hiccups yet. I open a million chrome tabs (okay, not literally, but more like 25-50) and it seems to be handling all that fine. The star of the show is the fanless core i5 in this system. I think its an amazing engineering feat microsoft achieved here. If you read reviews and do googling you cna find that the fanless by no way means microsoft is cutting corners on the processor, undervolting or undercloking it. In fact the i5 is better the mainstream laptop i5s. So that is pretty cool. Although, there is a little electronic noise, if you listen close to the vents in a very silent room. Again this is nitpicking. I don't do any gaming, so i can't comment on that. But for general browsing, media/ streaming/ office tools this should be plenty enough. Fanless cooling- peaking of fanless, how hot does this get? you would be surprised. One would think with no active cooling+ a good no undervolted cpu, this would be hot to use, esp in this era of mostly overheating devices (see my asus review). But this doesn't. It is cool as a cucumber for most part. If you stress the system too much, it gets a little warm on the back, but nothing unbearable to touch or anything. Cons:- Display glare: There is one downside most people don't mention- the screen glare is way too much. Again you compare with a macbook with glossy screen and the macbook screen is less relfective than this screen. I am hoping an anti glare screen protector might help here. Connectivity: I wish MS put a *&*& thunderbolt 3 port on this one, for egpu support, but whatever. They decided to put a mini display port, a usb a and their proprietary charger port on this thing. if you google their explanation for no usb c or thunderbolt, you will laugh. Seriously, that proprietary charging port does no good other than for this surface pro and is gonna be obselete in no time. They could have easily put a usb c charging port to make ti future proof. Instead, they wanted to play that game where they decide what is best for customer. MS explanation- "usb c is too confusing for most customers and we don't want customers to end up using wrong cables and such". And the next thing you hear- they are releasing a usb c dongle soon. (?). Overall, uggh, when every other manufacturer is pushing towards a more standard one port solution and microsoft is dialing two steps back for some reason. Value for money: I really can't tell if this is good value for moeny yet. I mean compared to a macbook- of course yeah, but compared to other competitors- hp, samsung, asus ,lenovo etc. this is not very competitvely priced. I bought this using my student discount coupon. I wouldn't buy this for the retail price, unless ms decides to put a keyboard and or a pen with this. Neutral:- Battery life could be better. 7 hours of general browing and media streaming. This is more of an engineering problem fitting a high capacity battery in a portablle tablet. But microsoft could possibly improve the batttery life by more software optimization maybe. I dunno, again this is mostly an negineering problem and i can't really put this as a con. There are some realities we as consumers have to accept. There are some realities the manufacturers should accept as well- like the thunderbolt 3/ usb c! I am brining this up again, because due to the battery life limitations, it would be nice to have usb c charging so i could have a single cable and solve most of my device power needs. Other than the usb c/ thunderbolt 3 (again), screen glare and price. it is pretty hard to find any faults with this device. I got a wacom bamboo ink pen with this and man it is the best pen experience i have had. Feels like writing real time on a paper. This should be copied by every other manufacturer. Overall ugh- i like it , i wanna hate it, but i like it more then. I would recommend it to a friend, then i won't, but i would again. IIt is a contradicting relationship i have with this device.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thank you for taking the time to leave a review on your experience. We read every review and pass all the feedback we receive along to our team so they can make note for future product versions. We're glad it sounds like you're enjoying your device overall, and appreciate you leaving a review.

      Kindly,

      Victoria, Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Tablet for College Student's

    Posted
    sonnysandford1680

    When it comes to selecting a laptop or tablet for college, there are various machines on the market to choose from. One that stands out as a near-perfect selection is the Microsoft Surface Pro i5. It has many features that make it an ideal piece of equipment for a college student, including its superior mobility, convenience, functionality, and its vast accessory collection. The Surface can replace most items inside of my backpack, which many laptops and tablets cannot do. Although its price tag is not ideal for a student, its ability to function as an “all-in-one” machine bolsters it above and beyond similar products within the same price range. When it comes to the Surface’s mobility and convenience, its ability to detach from its keyboard and operate as a standalone tablet is a key feature. This allows the user to enter “tablet mode” and utilize specific functions that can benefit a student. For those who opt to buy eBooks, rather than carry several textbooks from class-to-class, tablet mode is very helpful. Tablet mode allows you to separate the magnetically-attached keyboard and hold the Surface, just as you would an Amazon Kindle, an Apple iPad, or even an actual book. This is especially helpful for long study sessions where I’d like to lay back on the couch, rather than have the inconvenience of keeping a laptop in my lap. The Surface also has a built-in kickstand to hold itself up, so I don’t have to purchase an aftermarket item to accomplish this feat. The convenience factor that the Surface introduces to the laptop and tablet market is truly remarkable. Along with the Surface’s mobility and convenience, its functionality is another strong feature. The Surface matches the processing power of competitors’ laptops and it does this within the confines of a tablet. It runs Microsoft Windows 10 and a plethora of other applications, which can assist college students in various ways. For example, the Microsoft Store offers free applications that include daily planners/calendars, calculators, .PDF conversion software, and countless other applications that students will find useful. It also comes with one USB port, which most major competitors (Apple iPad, Amazon Kindle to name a couple) do not offer. This allows for quick and easy data transfers from the tablet to other computers. Its ability to perform multiple tasks at once, both on-screen and off, allows the Surface to lead the way for other multi-function machines of its caliber. To assist with the Surface’s functionality, it also has unique accessories that can boost its appeal to college students. When utilized with other applications, these accessories allow the tablet to become more versatile. For example, if you were to purchase a Surface stylus, the Microsoft store offers applications that allow you to use the tablet screen as a “paper” to take notes on. This can eliminate costs for buying binders, notebooks, and paper. The Surface screen calculates the pressure of your writing and will make strokes according to the pressure being applied. This eliminates the need for pens, pencils, markers and even highlighters from a student’s budget! While accessories will add more to the Surface’s overall price tag, they also eliminate the need for other school-related purchases and condense the contents needed for day-to-day school work. The red-flag that may send a college student looking for another option is the Surface’s price. There is a large selection of laptops and tablets on the market that are much easier on the pockets. Many of these options will perform the needed tasks and functions that a student is searching for. There are many convenient benefits that the Surface offers, but these are not necessarily a “need” for a student. It is nice that the keyboard can detach from the tablet, but this provides little more than comfort. Its USB port is very handy, but a student can bypass the need for one by utilizing e-mail, or a third-party cloud share. Although a student could meet their needs with a cheaper machine, I believe that the Surface allows for the biggest bang for a student’s buck. The Surface is a fantastic piece of machinery that any college student could pick up and benefit from immediately. The Surface’s convenience, mobility, functionality, and accessory selection is matched by none. The money and time that it will save you alone is worth the purchase. This product has a five-star rating from me, in terms of its usefulness to today’s college student. I would strongly recommend this product for any one looking for either a laptop or a tablet.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Sonny,

      This review is incredibly in-depth, thoughtful, and informative, and we appreciate you taking the time to not just leave this review, but to also really think of how the Surface Pro is such a beneficial device-- especially from the eyes of a student!

      We have passed your review along to our team for a read, and are proud to have loyal fans and customers like yourself as part of the Surface family. We hope you continue to enjoy your device throughout the rest of your years of study!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    By far best mobile purchase I've made.

    Posted
    MizuNoHane
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I spent a really, REALLY long time trying to decide whether my next mobile computing device would be a Surface Pro, iPad Pro, or MacBook after the display on my 2011 MacBook Air began to fizzle out. Apple's latest offerings really frustrated me due to the fact that they refuse to adopt touchscreen technology in their Macs (resorting only to a wishy-washy, half-step, clearly transitional solution in the Touch Bar). At the same time, the Surface Pro 4 was full of bugs and the battery life from what I had heard was pretty awful. I would have loved to have picked the iPad Pro for its size and battery life but there are too many programs I need to be able to use on a regular basis that cannot be replicated by the iPad Pro. So when the Surface Pro 2017 came out, I took a deep breath and made the jump. The biggest thing I've missed about coming back from a Mac is the ease of Continuity between apps. There's none of the pick-up-where-you-left-offness that you might have gotten from your iPhone and MacBook. The other thing I miss is the ability to answer iMessages, phone calls and FaceTime calls from your MacBook. I should mention that Microsoft is currently working on more or less solutions to these issues, but they're all awkward because Apple purposely rigs their phones for competitive advantages when used with Macs, and because of MSFT's general incompetency they aren't meeting their planned deadlines for releasing such features as of yet. I also miss the fact that some things I've gotten used to having, such as iCloud Photo Library, where my photo edits synced seamlessly and nondestructively from my phone to my MacBook, is now clunkily replicated on the Windows version, where the changes ARE destructive and require that you constantly make new copies of the photos you choose to edit, and you also have to manually re upload photos you've edited back into iCloud. So those are the things that I've missed since switching, and on top of that I do notice that for all the progress it's made since I left, Windows 10 is still somewhat buggier than MacOS, or at least gives the perception of being buggier. But the things I LOVE about the Surface are HUGE. I LOVE that the screen is worlds better than my MacBook Air in a machine that costs about the same price. I LOVE that I have all the power of a complete desktop OS in a tablet form factor with a real keyboard that feels good to type on, unlike the iPad Pro, for all my academic work, and that the applications I use are not gimped the way a tablet's apps are. I LOVE the fact that the creative applications I DO use on a regular basis, like Adobe's Creative Cloud, are worlds better than the alternatives on iPad excepting the new Affinity Photo, and that those same apps are also better than what is on Mac because of the touchscreen that has made my workflow much faster, more intuitive, and much easier to implement. Once you have edited your photos using the Surface Pen it's really hard to go back to using a mouse. And the last thing is, I LOVE that all of these things came in a package that supplants the functionality that otherwise would have required a separate MacBook Pro and iPad Pro purchase for me, which saves me hundreds of dollars and gives me tons of portable versatility that I would never have experienced otherwise. Yes, it's been a tough jump to go back to Windows after 7 years of living all Apple. But it's a jump that I'm so happy to have made, and I think for those of you who are even less invested in Apple's paid subscription services than I am will find that it's an easier decision now than ever before.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad you took the time to leave a review on your experience with your Surface Pro! We want to let you know that we've read your review, and we're taking everything into account, both good and bad. We'll be sure to share this with our team.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    excellent hybrid for work

    Posted
    codeblue
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Before entering my review, I'll explain the context of why I purchased the Surface Pro. I needed something portable to read academic journals and mark PDFs, while still being able to handle typical office stuff like PowerPoint, Word. I did tons (literally hours) of research, agonizing for days over whether to go with a new 10.5 iPad Pro or the Surface. In the end, I had the opportunity to try both, and - spoiler alert - I ended up keeping the Surface Pro. The build is superb, the industrial angles look sleek, and the screen is fantastic. The [rather expensive] catch is that to make the Surface Pro be all Microsoft envisions, you have to dump an extra $99 minimum to add the Pen, and then another $150 to get the keyboard, which, is not an insignificant investment. I opted for the middle of the pack, the i5 with higher memory capacity rather than the i7 because I wanted the fanless (i.e. quieter) version, and I'm not disappointed. The main negative with the iPad Pro from a work/productivity standpoint was the new changes with iOS 11, although significant, still fall far short of an actual desktop OS. Furthermore, even though it's not a knock against the actual iPad, the official Apple smart keyboard was dismal to type on. The chiclet keys were really aesthetically pleasing which is par for the course for Apple, but even though I wouldn't say I have particularly gargantuan hands, I found myself making way too many typos and looking down to physically locate keys. The Microsoft keyboard, sold separately, types much better and the keys feel more akin to a regular desktop keyboard. The tradeoff is that the Microsoft keyboard flexes more than the Apple. The Surface pen works great, and being able to hotkey my most used functions to the onboard eraser button makes my workflow more efficient. If you don't particularly need a pen functionality, then I'd say skip the Surface Pro and just get an actual laptop, as there are tradeoffs as mentioned above. But, if you're specifically looking for a work-use device that handles pen utility, then take a good look at the Surface Pro. Most, if not all, of the major criticisms against the Surface 4 have been addressed with the Surface Pro 2017... except for the confusing nomenclature.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      First off, WOW! Thank you for taking the time to leave such a a detailed review on your experience with the Surface Pro. We are really glad to hear that you love your device. We do appreciate all of this input and have forwarded your review to our team! We're sure plenty of others will find this to be useful information too.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    It's great but...

    Posted
    AECarlson

    I finally upgraded from Android tablets to a Surface Pro. I've purchased 3 Android tablets in the past 4 years, the latest being a Galaxy Tab, and I've not really been entirely satisfied with them. Not enough storage space, and adding a SD card is worthless, since you can't edit files on it. They are good for games and streaming, but I want to do more serious stuff. My main purpose for a tablet is to handle a large collection of photographs. I like to show some of my pictures to guests and be able to edit them as well. My images are on a server in my home, and the Droid tablets loaded them painfully slow. The Surface tablet loads large images as fast as my desktop PC. I can also install the same software on the surface, it's nearly as powerful as my desktop machine. I got the keyboard/cover for it and it is way cooler than I had thought it would be. That magnetic attachment system really works great, as does the magnetic power connection. I ordered the Surface pen as well, but it has not arrived yet. The face recognition feature works like a charm, as long as I have my glasses on, and the tablet logs me in in a instant. I've had a couple of small issues with the Surface though. The WiFi adapter crashed a couple of times. The Wizard that runs when this happens says there is a problem with the adapter, but it don't tell you what the problem is and it can't fix it. A reboot fixes the issue. It supposedly has the most recent driver already. Hope they come up with a better one in the future. Another problem is my Bluetooth mouse fails to reconnect when the Surface wakes up from sleep. The computer thinks the mouse is connected, but it don't work. I found that turning Bluetooth off and back on again restores the connection. Selecting text without a mouse is much harder on the Surface compared to my Droid tablets. My only other nags are the typical Windows 10 things, like changing my default programs to Microsoft's apps. This is my fourth Windows 10 computer and they all do these annoying little things. I've got a list of things that bother me about Win 10, but in the end, I still like it better than previous versions. I'm thrilled with my new Surface Pro, Android tablets are toys compared to this thing.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      WOW! Thank you for taking the time out of your day to leave such a detailed analysis of the Surface Pro! We're pleased to hear that you have been enjoying your device.

      Additionally, we've shared your review and honest feedback with our team for consideration down the road. If we can be of any assistance to you, please reach out to us at SurfaceCustomerCare@microsoft.com, and our team would be more than glad to help.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great device, but be aware of one thing...

    Posted
    downeaster59
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    A few days ago, I purchased a 2017 Surface Pro (i5, 8gb, 256gb) after looking at a number of similar devices. I chose the SP i5 based on its great display, relatively light weight, its fanless design, and the positive reviews I have seen on it. For the most part, the SP lives up to the hype. The display is excellent. Its overall performance is quite good. Startup and shutdown times are reasonably quick. The SP handles most apps/programs that I have thrown at it without missing a beat. The speakers have good volume, and aren't bad at all compared to similar devices. The SP is somewhat sparse on ports, but I don't need many, so that's no issue. Construction seems to be high-quality and solid. Despite having a true i5 and no fan, the device never gets very warm. Its cable/charging cord is a little short. You need to buy the Type Cover to get the most out of this device. The pen is optional, depending on how you will use the SP. Here's the one thing to be aware of: don't trust the reviews too much. On the reviews, you'll see that the SP comes with a Samsung SSD that seems to have excellent performance. My SP, however, came with a Toshiba SSD (that never seems to be on the reviewer's devices) which offers more modest performance numbers. Granted that Microsoft never promises that ALL its SPs have the Samsung SSD. But to put those out there for reviewers creates a false impression, at the very least. Buyer beware, as far as that goes. On the other hand, I have not seen some of the problems that some users have had with their SPs - such as light bleed. Overall, I am quite pleased with the SP. I am less than pleased with Microsoft's marketing tactics that involve reviewers. Having components from various sources in a device may be common practice, but it does not inspire much confidence in the manufacturer. The only exception would be if it was shown that the Toshiba drives performed in real world usage just as well as the Samsungs. We shall see. Still, even with this caveat, I can recommend the SP.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Experience softens the price

    Posted
    pinballtec
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I researched this to no end. The bulk of reviews kept comparing other models to the Surface line, and currently it appears as though the Surface is the pinnacle of the 2 in 1. I was tossed because I knew I wanted certain features, notably the pen / Windows Ink capability. I wanted the functionality of a desktop, so that left out Chromebooks. I chose the i5 variation because all i7 models (not just Surface, but most laptops / tablets / etc) reviewed shared heat concerns and fan noise. For that price point and what I planned to do, I wasn't going to require that kind of power. My desktop is an i7 and I don't think I've pushed that to it's limits ever. From the moment you turn it on, what I've known to be true in computer set up since the 80's was turned on it's side. It offered a humanistic approach, speaking naturally and asking questions. It's kind of surreal. Once you get past all that, it's more of typical Windows 10 machine, and to that it works with great effect. The keyboard and pen do NOT come with this, which is a shame. I did purchase those items, and they connect to the tablet physically w/ magnets and integrate to the tablet functionality with ease. The charger, which is included, also connects magnetically. There is a camera on the front and back, and if enabled, it can use the camera to log you in as security measure. The adjustment stand on the back is solid and adjust to any angle. The unit itself overall feels well constructed. I've seen other reviews concerning "light bleed" with the screen, but I didn't or don't see that. The unit is completely silent. Even though this has table like functionality, it doesn't lend itself to immediate portability like an iPad does. It's heavy, much heavier than an iPad. It's a trade off for tech at this time, and I prefer the functionality over the need to carry it around for long periods of time like a tablet. So far, the minor issues I've had relate more to the Windows experience and not with the functionality or design of the Surface.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      First off, WOW! Thank you for taking the time to leave such a detailed review about your Surface Pro experience. We read every review that we receive here, and it means a lot to us to see what we're doing well, and which areas we still have room to improve on. We'll be passing your review along to our team, and appreciate you taking the time!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    i5 with 8GB RAM is the sweet spot

    Posted
    KiranChand
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I think the new Surface Pro with i5 7300U and 8 GB RAM is the sweet spot between the performance and cost. The Intel HD Graphics 620 is capable to drive an external monitor with 4K at 60 Hz and many games by standard. i5 7300U has better base frequency (2.5 GHz) when comparing it with i7 7660U in i7 edition; so the basic tasks will be comparable. I am not a big fan of a lot of storage on the tab like device. I think 256 GB is more than enough for most of the daily needs. For extra space, an external SSD would be the most affordable and practical solution. Only place it falls short is 8 GB RAM; approximately 7 GB RAM of 8 GB max would be easily consumed when 10 tabs on Chrome, 10 tabs on Edge, Outlook running with the work and personal account, 2-3 Microsoft Word, 2 Excel, Skype for Business etc. are kept open concurrently. Having said that, I did not find any performance issues in testing. In my humble opinion, i7 7660U with 8 GB RAM has no advantage over the i5 version with 8 GB RAM except the higher graphics (Intel Iris Plus 640) and higher turbo frequency i7 7660U has (4 GHz vs 3.5 GHz). The shortage of RAM will haunt us here in this model as well. The i7 model with 16 GB RAM is definitely a value add, but a premium cost of $1000 extra.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic for laptop use

    Posted
    BNelson
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I recently bought the Surface Pro to replace my aging laptop. After careful consideration I decided to make the purchase and truly hoped it would be all I hoped for. So far, it has not let me down. The processor (Intel I5) is plenty quick, and matched with the SSD it is no less than completely remarkable. There are other reviews out there with all the pros and cons of this device, and while there are plenty of both, in my opinion, the pros have it. As for the cons... The price is high, as has bee noted by plenty of other people. However, when you consider the fact that this is a tablet AND a laptop, it really isn't all that expensive. In fact, it's rather cheap. Given the fact that a decent laptop will run you between $750 and $1200, with a decent tablet will run you $600 - $800, getting the surface pro for between $1000 - $1500 its really is cheaper to buy the surface pro. Additionally, the aditional keyboard witch is $115, and the mouse with is $80, and the pen witch is $99... The surface pro add ons is what kills the advantage. The single USB port is a major drawback, however, with a bit of research a mini hub can be had fairly cheap correcting that issue. I decided with the standard keyboard, and used my old blue-tooth mouse, along with the purchase of a 2T GB external for movies and music storage. I really see no need for the pen, so I saved nearly a couple hundred bucks in add ons. I also got a decent case, which protects everything but the screen, however if the keyboard is connected the screen is protected via the keyboard back. Overall, I highly recommend the Surface Pro, but to keep cost down, do the research for the add on's and then go for it!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Wow! What an exceptionally thoughtful review! Thank you for leaving such thoughtful and kind words for the community to read about us. We loved hearing about your experience and we are so glad you found the right accessories to fit your style. We can tell you have done your research, and we appreciate you taking the time out of your day to really get specific with us. We definitely pride ourselves in being an all inclusive two-in-one device, and we're excited you noticed. It sounds like you have found the optimal way to personalize your device, way to go!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Superb product with great design

    Posted
    Civicduty
    • Verified PurchaserVerified Purchase

    I had held out as long as I could to buy a new tablet. I waited for the latest Surface Pro to finally hit the shelves and I was not disappointed. The surface pro is a fantastically designed product. The bevels are perfectly radiused, the thickness of the entire tablet is not too big and not too small, and the weight is not as bad as you would think. The kickstand is one of the best features! I was amazed at how much I used to prop up my iPad or use the case as a stand. The hardware inside (i5, 8gb RAM, and 256gb HD) is perfect. The fanless design keeps the heat disapated across the entire back of the tablet instead of one location. It is very easy to adjust the power setting to extend the battery life or utilize the processor. Windows 10 is fantastic on this device. Switching to tablet mode or laptop mode could not be easier. The negative: First the negative for the device. To get the most out of the laptop component of the surface, you really need the keyboard (sold separately from $80 to $130). This is kind of irritating since you are already dumping a good chunk of change on the tablet itself. To really get the full functionality out of the tablet piece, I recommend buying the pen. This runs an extra $100. If you do a lot of document markups or drawing editing, this is crucial for you. If you like to sketch or doodle, you need the pen! The last negative is the lack of apps. Truth be told, if you need to access something without the app you can always use the Edge web browser. However, if you are in tablet mode all the time this can become a pain. So all that said, I highly recommend this product. It is seriously the best money I have spent in a long time.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thank you for leaving a review on the Surface Pro. You've given us a lot of great insight on where we're going great and where we can strive to improve our products in the future. we're glad to hear that you're enjoying the device overall, and that you're liking the kickstand and fanless design. We'll make sure to share your feedback with our team.

      Thanks again,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 2 out of 5 stars

    Loved it, but Random LCD Issue Four Months In...

    Posted
    cjm5290
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this tablet to use for IT classes that required Virtual Machines, as well as my own enjoyment, and I loved it. It ran great, battery lasted a good while, I loved its versatility and recommended it to several friends. Four months into owning it, I took the Surface out to show someone who was in the market for a new device. When I turned it on, areas of the LCD screen, when black, appeared almost green and unevenly lit. I was always very careful with the device, I didn't stack things on top of it, always had it in separate compartments, never dropped it or hit it in any fashion. I truly have no idea what caused the problem. But nonetheless, there was a physical issue and now it's all that I can see when I use it. Contacting Microsoft did no good - they informed me that they would only replace/repair it if I paid a good amount of money, or to wait until something else broke. Never thought I'd be rooting for the latter. Regardless of how fragile the device may be, nothing I put it through should have caused any damage. I've had laptops and tablets of old put through the ringer, and never did I have an issue with a display like that. It's a shame, because as silly as it sounds, the display issue paired with Microsoft's response makes me unable to enjoy it anymore, nor recommend it to anyone. TL;DR - Areas of the screen appear unevenly lit/green when dark, appears damaged yet don't know how - Microsoft unhelpful. Be very gentle if you buy one.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great if you have all accessories, otherwise not.

    Posted
    mshockle
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    TL;DR: Returned after 1 day, only had pen accessory as I wouldn't need the others most of the time. This was mainly intended to be an alternate to ipad pro for my train rides into work and later as a mobile computer for work. So I thought I could get by without keyboard or mouse much and use my at home peripherals in a crunch. This machine gets very hot while charging+using though it dissipated quickly afterwards (this is good). I "feared" it might get hot while on the train (watching videos?) but I doubt this would be the case. Pros: - Windows hello was excellent. - Form factor is very nice, light. - Display looks great. Cons (from one day of use so take with grain of salt): - Without keyboard the touchscreen keyboard is manageable but doesn't always come up on prompts unless you manually activate it. - Requires a lot of accessories for at home updates (usb3 to ethernet), display (mini displayport to hdmi), keyboard/mouse (bluetooth or physical). Ultimately I just wanted a media playback device, I should have just bought the ipad pro, but I'm going to stick with watching movies on my iphone. Disclaimer: Several of my friends/relatives have a surface (older) and swear by it. For casual usage I'm sure this thing is excellent with i5/8gb/256 but long term I'm sure it would lose its appeal.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for your honesty! We regret to hear your device was not a perfect fit for your needs. Still, thanks for calling out the features that did impress you and reflecting that in your star rating. We read every review so we appreciate the feedback. We'll be sure to forward your comments to our team for review.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good, but be aware...

    Posted
    windsor59
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the i5/8gb RAM/256gb SSD version of the 2017 Surface Pro, along with the Type Cover (sold separately). This device has some definite pros. The display is lovely. With its adjustable kickstand and the Type Cover, it works well on my lap. The i5 is fanless and therefore runs very quietly. Even without a fan, the device only gets mildly warm. Performance seems good overall. However... If you read reviews of the 2017 Surface Pro in online magazines, you'll hear about its fast Samsung SSD. What you don't hear about is that not all Surface Pros have the same SSD. Mine is a Toshiba, which puts up numbers much slower than the Samsung. Just be aware that if you buy a Surface Pro based on reviews, you're playing the Microsoft lottery. Your device might not have the same components. Also, battery life, though decent for a real i5 device, is nowhere near advertised. I get 5-6 hours on a charge. (Unless, of course, Microsoft put a lesser battery in my device as well.) My Surface Pro does what I ask it to do and it doesn't show any unusual delays. Still, the SSD lottery does not help me trust Microsoft in the future. I could still return it to Best Buy. I may yet.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Computer/Tablet Hybrid

    Posted
    Annie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After much deliberation, I purchased this Surface Pro about a month and a half ago. So far, I love it! The machine is very lightweight, and I have found it useful both as a computer and tablet. With other bend-back laptops, I didn’t care for how when I bent the keyboard all the way back to “tablet” mode, I could feel the keys pressing behind my hands as I held the device. With the Surface, it truly is as though I’m holding a tablet. So far, I am still exploring everything the laptop can do, but I am definitely interested in getting the hang of the pen, too. As a grad student, taking notes by hand directly into my computer would be a great asset! I have only one main complaint. First, because of the portability of the Surface Pro, it means buying lots of additional accessories: external disk drive, adapters with additional USB and memory card ports, etc. I am also planning to invest in a good external hard drive, since I have an online business that requires taking lots of photos, and the laptop’s memory is only 256GB. That being said, the Surface Pro is perfectly fitting my needs because of its portability, awesome battery life, and fulfilling dual roles as a more entertainment-oriented tablet and a solid work computer.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Annie,

      Thank you for taking the time out of your day to leave such a thorough review on the Surface Pro! We are so happy to hear that you have been loving your device, and it's multiple functions, and being able to keep up with your note-taking in your grad school classes! We'll be sure to pass your feedback along to our team about the lack of additional accessories.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Fantastic 2 in 1 for On the Go Professionals

    Posted
    dts821
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As an Entrepreneur I'm constantly on the go and need my laptop to be light weight, super portable, and have all the bells and whistles of a full desktop. After doing a great deal of research and comparison I went with the newest version of the Microsoft Surface Pro in mid May 2018. I am thrilled with my purchase!!! I have my entire office at my fingertips, in an extremely portable package. The battery power on this is fantastic!! The test for me was attending a 3 day training where each day was from 8am to 7:30pm with a 1 hour lunch break. My fully charged battery lasted me the entire day with a little room to spare. I wasn't looking for an outlet or concerned that I'd end up having to start using a pad and pen. One other thing I want to mention is because this is a 2 in 1, I can use this in tablet mode if I need to but I still have my full computer. On the days when I'm working out of my car being able to use a "table" but have my regular computer is fantastic. That, coupled with all of the functionality, makes this a purchase I'm thrilled to have made.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Thank you for writing such a thoughtful review of your experience! We are ecstatic that you are loving your new Surface. We're proud to offer multiple modes for our device that give you options for how you like to operate.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great upgrade!

    Posted
    ManUtdIL
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I recently sold my Surface Pro 3 and decided to upgrade to the new model because I was attracted to the fanless design. I have had it for a couple of days now and have it hooked up to a 4k monitor and have to say that the experience has been excellent so far! Opening applications is quick and efficient and the fanless design definitely makes the unit a much quieter one - I still haven't heard much noise from the Pro and it definitely heats up less than the 3. One criticism I have though, unrelated to the device itself, is the Surface Plus program. I originally ordered this device via the Surface Plus program but it took way too long to ship and Microsoft were unable to give an ETA. That was weird considering they have the device in stock. To add insult to injury they said I won't be able to cancel my order; I will have to return it once it ships. I ended up buying it from Best Buy and will return the other order (if it ever ships). I would therefore not recommend buying the device via the Surface Plus program, especially if you are on a deadline.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad to hear that you're enjoying your Surface Pro. This is great to hear, and it gives us great feedback on the Surface Plus program. We'll be sure to share your insight with the best team, so bring this to their attention.

      Thank you,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Happy with my change from Mac Air

    Posted
    Greekracer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I switched about 7 years ago from a Windows PC desktop and laptop to Apple Mac desktop and Mac Air. I loved the Air and had it for almost 7 years, but when looking for a new laptop I decided to try the Microsoft Surface. I am glad I made the switch. I do like having the flexibility of the power of a laptop combined with a tablet. I bought the laptop for business use and it works great with the Microsoft Office products. I also like using the Surface Pen, but frankly I do not use the pen as much as I anticipated as it is still easy to take notes and make edits with the keyboard. The laptop is powerful and more than adequate for my business uses. The battery life is very good for my needs, but I am generally close enough to an outlet where battery is not a major factor. I think the biggest difference is the use of a touch screen with the power of a laptop and then being able to take off the keyboard and use it as a tablet. I'm very happy I made the change from the Air to the Surface and highly recommend it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're so happy to hear that you made the switch to the Surface line and haven't looked back! We love the props you've given us here and are happy you've had a great Surface experience so far. Thank you for taking the time to leave a review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    great travel option for work and play

    Posted
    CULady139
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I got the SurfacePro to augment my work laptop. Although the laptop is perfect for working remotely, I found myself needing to work from places other than my home. (like the hospital). The laptop became cumbersome. After reading many reviews, I decided to get the SurfacePro - that fits easily in my 'purse' without weighing me down. Since we use Office 365, I have no problems accessing files and email wherever I am. I got the magnetic keyboard, LOVE that. one click and its all connected. I do have a bit of a problem with the touchpad - but I have the same issues with any touchpad. So a small Bluetooth mouse was added to my gear. the connection speed is fast and I can get through my work with ease on the bright screen. I do save working on the massive Excel files for the bigger screen of the laptop, but have pulled them up for review without issue. I am quite pleased with my choice and would recommend a SurfacePro to anyone looking to augment (or replace) their current laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave a review on your experience with the Surface Pro. We're glad to hear that you've been enjoying your purchase. It's great that you've been able to use your Surface Pro as a lightweight replacement for your laptop. We'll be sure to pass your review along to our team.

      Thanks,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best Laptop/Tablet I've ever bought

    Posted
    Salek10
    • My Best Buy® Elite MemberElite Member

    This Laptop/Tablet is one of my best buys yet. My Sony WAIO gave up on me after years of excellent work. I was in the market for a new laptop where I could run software such as SolidWorks, Photoshop, AutoCAD and good ol’ MS Office. I kept hearing Surface Pro 4 was a great laptop/tablet combo. This thing just took over and it my one and only computer. With 8GB in RAM this laptop will run any of my programs as easy as Paint. The 256GB in storage is good enough for me but I also got a sweet Micro SD in case I need more. The fact that you can run apps just as if it was a tablet makes this a great entertainment tool. Presentations on PowerPoint using a Wireless Display is just amazing. I gifted my tablet to my mom since I no longer have use for it. Pros: Miracast technology: Easy to connect to Wireless Display Adapters/Chromecast Bluetooth: Connect as many devices as you want. Powerful intel i5 Screen is a beauty, perfect for streaming Media. Great line of accessories such as Surface Keyboard, Pen/Stylus, Docking Station Price is great for what you get. Cons: I have yet to find any

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for leaving such an amazing review on your experience with the Surface Pro! We are so happy to hear that you love your Surface Pro! We appreciate all of your input.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Very surprised by how functional this product is

    Posted
    uk24521
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am a trial attorney and purchased the entry level Surface Pro 4 as a recreational pc. Almost immediately I decided to return it an upgrade to this device as it quickly took over many of my work related tasks. I am shocked by the simple fact that this is a full featured pc in a tablet size. Less than a week after purchase, I used this device exclusively to power a week long trial. I was able to quickly detach the keyboard and have a witness use the pen to mark an exhibit and then immediately email on the fly to the court to include in the record. The size and versatility make it perfect for any business but as an attorney that often have to travel, this device could not be any more convenient. While most of the features I love are available in most full sized laptops, the size and portability make this my go to. I would highly recommend not only the keyboard attachment (a must), but also the mouse and stylus. Being able to sign a document on the screen and save as a pdf without printing is a major timesaver!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave such a detailed review on your Surface Pro! We are really glad to hear that you have been loving your device, and we have forwarded your review along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft