Main Content

Customer Ratings & Reviews

Microsoft - Surface Pro – 12.3” Touch-Screen – Intel Core i7 – 16GB Memory - 1TB Solid State Drive (Latest Model) - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 35 reviews

  • 20%
95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 35 Reviews
  • Rating: 5 out of 5 stars

    Couldn't live without it

    Posted
    Rick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had my Surface Pro i7, 1TB laptop now for about a month and cannot say enough good things about it. I originally purchased the i5, 128GB model and returned it within 3 days as I had already filled the hard drive and switched to this model. With all my software installed it takes 11 seconds from hitting the power button to ready to go!! Everything is amazingly fast, and the versatility of having a tablet with a full computer integrated into it is phenomenal. I did bite the bullet and bought the keyboard with integrated fingerprint reader as well as the new Surface Pen. It truly blows my mind that for this price point these aren't already included with the Surface, which is a HUGE ding against MS in my opinion. That being said, I love using the pen for taking notes in meetings, etc. The sensitivity is incredible. The price tag for this model is high in my opinion, but I've already handed my iPad to my daughter as I'm pretty well in love with this computer! (shhhh... don't tell my wife ;-) I do recommend it to those who need the storage capacity and have little patience for lag time like myself.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Rick,

      We're happy that you're enjoying your Surface Pro! We take the time to read all of the reviews that come in for our products, and want to thank you for taking the time to write about your experience so far.

      Thanks again,

      Victoria, Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Blue Screen of Death

    Posted
    Buddy92078

    This has been the worst computer I have ever had. Purchased the computer on June 2nd and have had so many BSOD instances. Once it crashed during an update and I could no longer access the restore options. I had to download the files from a second computer. The problems began immediately when it tried to update to version 1803. This crashed the surface pro several times before it gave up on trying to install that update. Most of the crashes appear to happen when Windows Defender randomly updates. I can't be certain of that, but when I reboot, it shows an update on that date was installed. I will have to return this Surface Pro. At this price, the tablet should be flawless. Extremely disappointed. The 1803 update did eventually install, but it didn't fix the daily BSOD issues. Other than that, it seems to be a very fast computer that would be everything one would want a computer to be.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're so sorry to hear that you have been experiencing some unusual issues. We are committed to offering our customers excellent care, and we're here to help you get your device up and running. We have let our team know about your experience, and created a unique reference number for your case. We highly urge you to file a claim here: aka.ms/SurfaceCare-us. Be sure to use your reference number: 1807235810058.

      The Surface Pro is a powerful machine, and we hope you're able to discover all the neat features if has to offer you! We appreciate your patience, and we hope we can make it right.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Solid with a few early release bugs

    Posted
    RyanD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this to replace an early 2011 Macbook pro, so I'm still getting used to the idea of a Windows machine again. The hardware feels very well built - it's a sturdy construction, and a crystal clear display. Two things to note: theres a growing group of people who have had issues with the device randomly going to sleep in the middle of work. Microsoft seems to be working on it, and they're not quite sure if it's the new hardware, or a software problem, or a combination thereof. The other thing is that you can take Microsoft's 13 hour battery life claim and throw it right out the window. I've noticed during normal mixed usage (and of course, everyone's version of "normal" is going to be different) I get 4-6 hours of battery.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product but expensive

    Posted
    Boatguy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my second surface I have owned. The first I5 model has been really good so I decided to buy another one and opted for the new 1tb model. As it is a great laptop, I would probably buy the Pro I5 model if I were to do it again. It is about half the cost and doesn't have a fan. This I7 model still has a fan that can be noisy and the case still gets hot when pushing the laptop with multiple or intense programs. The laptop also doesn't give me the advertised battery time, and in fact it is really close to last years I5 when side by side. The other thing I would like to see with the Surface line up is a built in GPS. Other than the items mentioned above , it is a great product and would still recommend it to any advanced user.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    nice but costy

    Posted
    Taras
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got the top model available, i7 with 1TB SSD, to replace my Surface 3 Pro 256 GB. In short: better performance (if you find a every day application to tell the difference), better camera with face auto recognition, better battery, slimmer case. All the rest seems very similar. I thought I would notice a higher resolution of the screen - nah... You should really focus into it to conclude its better in the new model. I would say I miss windows button on the case - that's one of few things which made Surface series looks so Microsoft and aside of other laptops on the market. I still recommend this product as this is the convenient top quality and performance transformer mobile pc. 4 stars out of 5: the price hurts

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Taras,

      We want to thank you for taking the time to leave a review on the Surface Pro. We're glad you are liking the device overall, and finding it to be an upgrade to former devices. We've taken notes in regards to the Windows button, and other concerns, and will be sure to pass it along to our team.

      Thank you,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Nice computer but not for everyone

    Posted
    amain

    I purchased the top of the line I7 1TB version when it first came out. I have had about a year with this model and other than the price being really high, it only needs a couple of upgrades. First is an on board GPS and the other is the actual battery time that's advertised. I use my laptop daily and really like it but I think I will buy the I5 250gb next as it is quieter, battery life may even be more than this model and I could buy 2 for less than the I7 1TB model.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my Surface Pro

    Posted
    flwrlvr1962
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I enjoy the ease and multiple ways I can use the Surface Pro. Tablet with touchscreen when no room for a keyboard, keyboard when prefer the access a keyboard provides. My only complaint is that I took the associate's word for it that the stylus was included when I ordered. I think tablet function will be greatly improved for me once I obtain a stylus.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We appreciate you taking the time to leave us a review on your Surface Pro experience so far! We apologize that you were told that this came with a stylus, but hope you still continue to enjoy your new device, anyways!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    COMPANY MODIFIED=FLAWLESS EXECUTION

    Posted
    Understated
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    PURCHASED AS A BUSINESS UNIT TO REPLACE DELL ULTRABOOK AT SUGGESTION OF OUR IT DEPT. AFTER COMPANY PROTOCOLS WERE INSTALLED THIS LITTLE GEM TRANSITIONED FLAWLESSLY GIVEN CORP MODIFICATIONS & IS A DREAM TO USE! FAST CONNECTIVITY; GRAPHICS ARE WONDERFUL & ITS SMART FEATURES SURPRISE ME DAILY!!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for reviewing the Surface Pro! We're so happy to hear that you have been enjoying your device, and that it's been keeping up with all of your departmental demands.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Awesome - 10 years later

    Posted
    Photon6
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I went anti-MSFT/pro-APPL over 10 years ago. Why? I was so sick and tired of BSOD, wasting my time and money over and over! But it was time to evaluate replacing the iPad Air 2 with iPad Pro 12.9" screen. Then I saw a one-day sale on this and the gave it a shot. So far so good.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad you're giving our products another shot! There's a million reasons to love the Surface Pro and are happy to hear that you are enjoying it so far.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    This is PERFECT for my needs!

    Posted
    jackson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This piece of equipment with all the attachments I bought are exactly what I need to go directly from art to digital printing. I was unable to find a better deal (knowing what I wanted) and Microsoft was out of stock apparently. Freight was free!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    SURFACE PRO-Replaced 17" laptop, Great Flexibility

    Posted
    KIRK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Surface Pro 2017, Went ahead and went with the I7-7th gen processor and terabyte hd replaced 17" Laptop the is much more flexible and faster than the older gen I7, the docking station makes it great to bring back to office and single hookup to desk monitors and keyboard.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love this computer

    Posted
    TyTyler
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It is fast, great looking, light, Even the touch pad works pretty good. I had the surface 2, surface 3, surface 4 and each one gets better and better. the surface pro is an accumulation of all and then some. If you want a great computer, get the surface pro.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Tyler,

      Thanks for taking the time to leave a review on the Surface Pro! We're so glad to hear that you're enjoying your device and that the touch pad has been working above your expectations. Thank you for being such a loyal Surface user!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Pricey but awesome

    Posted
    doublej
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This tablet laptop hybrid is not the cheapest, but it is amazing. This is a full desktop replacement in tablet form. You need the keyboard and pen to really get the most out of it, but it perfect for those trying to be productive on the go.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is what a laptop is supposed to be

    Posted
    Jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I opted for the Intel Core i7 version with 16GB Memory and 1TB Solid State Drive. I have several computers and this is the one I use most often. The battery life is more than enough for me and I even play some light games on it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Jason,

      Thank you for your review! We're glad to hear that you have been enjoying your device, and that you've also been liking it for your light gaming needs.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    For some reason, it had startup problems.

    Posted
    LadyL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got hung up in the middle of initial startup. Finally got it up and running but I can click on a tab and it remains black for a s hot period for some reason. Other than that it seems to operate fine but hope something isn't going out in it.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're sorry to hear that you had troubles initially starting up your Surface Pro. If you do need any further support with this, we'd love for you to contact us at SurfaceCustomerCare@microsoft.com, so we can help you out.

      Thank you,

      Victoria Microsoft

  • Rating: 4 out of 5 stars

    Outstanding product

    Posted
    ShepherdLuvr58
    • My Best Buy® Elite MemberElite Member

    I recently purchased this item. It is the first Surface Pro I've owned. I was always an iOS guy. I am amazed with this device. It is superior In every way to what I've used for years. Fast, quiet and capable. A home run for MS.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    What a beast of a tablet!

    Posted
    TravelTech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The biggest of everything in a tablet, including price. But, this is an awesome piece of equipment, paired with my USB second screen I can work anywhere. Worth the investment, every penny...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Tablet and Computer

    Posted
    Panther7739
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The new Surface Pro works flawlessly. I have had no issues with this computer while working at home, working while traveling or conducting lectures/presentations. I definitely recommend the Surface Pro.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    2nd Surface Pro

    Posted
    Jimw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wanted additional storage capacity and the new 1tb is perfect. Gave my old Pro to my sales group to use. I used to carry a laptop around and this makes traveling so much easier.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great computer

    Posted
    Oscar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    One of the best computers available on the market. Love the capacity. Portability. A bit pricey. Works well with the Brydge keyboard.

    I would recommend this to a friend