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Microsoft - Surface Pro – 12.3” Touch-Screen – Intel Core i7 – 16GB Memory - 512GB Solid State Drive (Fifth Generation) - Silver-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 81 reviews

  • 20%
98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 81 Reviews
  • Rating: 5 out of 5 stars

    Better than a Tablet or Laptop

    Posted
    Costa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I used a Surface Pro at my last company and thought it was an interesting corporate selection. I pondered getting one for my own personal use, and finally took the plunge on the price reductions from Microsoft. I purchased the newest Pen, Surface type cover and Surface Dock as a starter. I'll review two other accessories separately. First: quality product look and feel, from packaging to the system itself plus accessories. Magnetic attachment of the keyboard/cover is strong and leaves no doubt they are connected. The Surface Pen also is strong when you place it on the left side of the system, and the single cable for the docking station works regardless of direction, a nice change for this latest dock version. The built in kickstand has been a big plus, saves on the multi-purpose cover purchase. Second, Performance: Extremely clear graphics, works great as a tablet, still functions better than anticipated in a desktop scenario with via the dock to an external monitor, mouse and keyboard. As one would expect, great for general administrative/office type usage with the MS suite of applications. The plus was the performance as a gaming desktop. Games will kick up the heat on the system a bit but the very quiet fan/cooling design keeps up and isn't a noisey one. It will get warm as you play complex/graphic intensive games like Sins of a Solar Empire, so I recommend doing that only in a desktop mode, not as a tablet on your lap! The system start up is the one gig I had, I wasn't aware (my fault) that the Surface Pro is automatically a bitlocker encrypted system. Microsoft is also very smooth when creating the original account/login process, pushing you to use your Microsoft account rather than creating a local login. Then they warn you of the bitlocker key problems you could have when you do shift to a local account. That ruffled my feathers a tad but I worked through it. The keyboard and surface pen: stellar performance, look and feel. We will see how the Alcantara material holds up, they did offer a simple and easy way to keep it clean in the documentation. Time will tell. FYI: I purchased the Cobalt version so it shouldn't show any minor smudge so immediately like a platinum version could. Overall, Quality system, very fast in the i7, 16GB RAM, 512GB SSD configuration. Yes, even with the price reduction it is a bit on the high side. That said, I would buy it again and with less hesitation this time around. Worth it...

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Wow! What an incredibly thoughtful review! We loved reading about all the ways that the Surface Pro has exceeded your expectations. Between dazzling display, sleek and compact design, excellent accessories and overall powerful performance the Surface Pro does it all! We're delighted that you left such a detailed review for us. We know this must have taken a lot of time and effort, and we're so appreciative that you took the time to write your genuine feedback.

      Thanks for raving about us to the community, we loved hearing about your experience!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Did I mention it's a Tablet?

    Posted
    SlayerX7
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far I'm loving my Surface Pro with i7 processor, 16gb RAM, and 500gb SSD, it runs very quiet as it's fanless, but stays cool. Microsoft hello logs you in quick with camera recognition, touch screen is responsive, no lag or slowdown, the stand can be adjusted at any angel you want just not flat all the way back (of course if you want it flat just return it back to its original position), Surface Pen and Surface Keyboard goes nicely with it, but the downside of having to purchase them separately. I originally planned to edit videos and use this for schoolwork and work. If you're planning to game on this stay away from it. For $2k you can build a way better gaming PC as this comes with no Graphic Card aside from onboard gpu that's pretty weak for gaming. I dislike that there is only 1 port for 3.0 USB. Oh btw there is no lighting port that everyone wants. In the end I still like my Surface Pro 2017, would have been nice if it could game. Oh did I mention it's a tablet and portable.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Wow! Thank you for taking the time to leave a review on your Surface Pro experience. It sounds like you're loving the device and all of it's great features. We appreciate you giving us some feedback on the device and will pass it along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    The best computing system I have ever owned

    Posted
    MrWarrior
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm just starting my Master's program and decided to buy a new laptop and went with the Surface Pro. I must say that I have always wanted one since they first came out, but had no real justification to spend the money on one. Now that I do, wink, I could not resist in getting it, and I must say that I am impressed. This is the best of both worlds in portability of a tablet and functionality of a laptop. It's easy to take notes and to read my articles and make notes right on it, all without having to print anything. The price is steep on the Surface, especially the i7 512 16 model, but so far worth every penny. P.S. get the Otterbox for it, because if you are like me I am very clumsy, and this protects it all around.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for taking the time to leave a review for us! We're so glad you've found the Surface Pro to be the perfect device for your Master's program. We're happy you finally had a reason to buy the Surface Pro, and are even more excited that it's beat your expectations.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome computer!

    Posted
    RayRay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I use this computer for all my school work, digital and video art with Photoshop and even some light gaming. It runs like a dream! It handles all of those things easily. It does get pretty hot after a while and these bigger programs do drain the battery kind of quick. But external batteries are an option and I just keep my power cable close so it has never been and issue. I use this computer everywhere and being light weight it never weighs me down when traveling. I also pair it with a bluetooth keyboard and headphones when im doing art and listening to music. Its a great setup and id reccomend it to anyone artist or otherwise.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're so glad to hear that you're loving the Surface Pro! It sounds like you're getting a lot of great usage out of the device.

      We hear you, both good and bad. We're going to pass your review along to our team, so they can check it out and hear where our customers are loving their devices, and where they think we can improve

      Thanks,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Very happy Mac convert

    Posted
    Scootir
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Decided I wanted touch in my desktop experience which Apple just refuses to do. Made this my daily driver and couldn't be happier. Really portable and finally all day battery life (not 13.5 hours as claimed but a decent 7 to 9 if you back off the performance bar, a little better than my old MB Pro 13). Great performance. Makes a great tablet or laptop. Yes it's expensive but after trying several of the competition it's build quality is clearly superior. So if you want good battery life and a great screen and high portability and a great keyboard and trackpad and a great pen you have to pay Microsoft's ask. If you're willing to compromise on a thing or two there are some really good alternatives that are cheaper. For me at least it was definitely worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Massive improvement.

    Posted
    Olive8
    • My Best Buy® MemberMember

    I upgraded from my Surface Pro 3 i7, which I really liked but, I had been always annoyed with some of the lag. I use a lot of CAD software, so it drains the memory and battery. This new Surface Pro is amazing, 16gb, and the lag is gone and the battery life has gotten a lot better. I also don't notice the fan anymore, although I didn't think it was that loud on my old Surface Pro 3, definitely worse with normal laptops. I also didn't use the pen a lot with the Surface Pro 3 but, I have found that it is much more intuitive with this new model, so I find myself pulling out the pen more often. It was worth the leap from the Surface Pro 3 to this model.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Olive,

      We're happy to hear that you feel this Surface Pro is an upgrade to the last! We take great pride in our products, and are glad you left us a review. We'll be sure to share it with our team.

      Thank you,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    LOVE this!

    Posted
    gadgetgirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love being able to write right on the screen in OneNote or Samsung Notes. This tablet, along with my Surface, give me all I need in a beautiful package. The screen resolution is incredible, and I would say the battery life is also superior. The only negative I could say is the lack of a place to put the pen-it's too expensive to take a chance on losing, so I'm figuring out a way to protect it. But the tradeoff is that the tablet is very slim and light because it doesn't have to be thick enough to accommodate a pen slot like the Tab A2 had.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent device!

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had heard first hand how bad service could be, how the device itself could potentially have problems. The device problems seem to happen to a percentage of purchasers, happens with any product. Glad to say, I Have had no such issues, and had no need for service or support yet. So far, this has been one of the best portable computers I have ever purchased, daily use, easy and wonderful to use. The only negatives I have had with the device is the price. These things are really expensive.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Matt,

      Thank you for your review! We're happy to hear that you have been having an excellent experience with your device, and will make sure to forward your review along to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Pretty fabulous

    Posted
    XaolinWind
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I waited a loooong time for the updated surface - I originally wanted to get one in December, but figured that a refresh was coming out soon as the Pro 4 was over a year and old at that point ... it was a long wait. Now that I have one, it is pretty amazing, though it has shut down on me inexplicably a few times, so I had to get it looked at - highly recommend the MS warranty. Had to wait for the signature cover and am now waiting for the pen in a color I want ... lots of waiting, but well worth it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A college must

    Posted
    Karebearklown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the best product for taking notes, working on research papers, and using my digital library. It works flawlessly with all of the 365 programs. I would rate five stars but Microsoft now offers a drop protection plan like geek squad...for less. Microsoft student discount is also better than best buy. I would buy the product again though. After all Microsoft wants you to ship and receive. Best buy want you to stop by and your done. In college, days count.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for reviewing your Surface Pro experience! We're happy to hear that you have been enjoying your device for school, We appreciate all of your feedback, and hope you continue to enjoy your Surface Pro!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great computer for instructors!

    Posted
    src233
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've used the Surface Pro computer line for about 4 years now. I love the portability for carrying to class. Displaying my notes for engineering classes using the stylus, OneNote, and a display adapter works really well, PLUS I can record the screen and my voice for students to review recorded lectures outside of class. The battery life for this computer is at least 1.5x better than for my Surface Pro 3. Very satisfied.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're happy to hear that you've been a loyal Surface user over the years! We're happy that you've been with us so long, and that you have seen the improvements we've made over the years, too! We'll be sure to pass your review along to our team and appreciate you taking the time to leave a review.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    A very versatile tablet

    Posted
    PerioDoc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After deciding to take my surgical dental practice totally digital I needed an easy way for my patients to complete their registration information after checking in. Patients find it easier and more convenient than the old way of ‘filling out ones paperwork’. Streamlining the process with these tablets will allow my team to process our patients information more accurately and efficiently.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to review your device! We're so happy to hear that it has been a great addition to your surgical dental practice, and that it's helped make things easier for registering your patients! We appreciate your feedback on your experience so far, and hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great product works well as a laptop and a tablet

    Posted
    Anthony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The new Surface Pro Intel Core i7 – 16GB Memory - 512GB was all that it claimed to be. I have owned the Surface Pro 3, work, then purchased the Surface Pro 4 for my own use and then moved to the Surface Pro. Great Item but would recommend the docking station and a larger monitor for use at home or the office. Also be patient with the initial Windows 10 update it is a bear to load!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Anthony,

      First off, let us say 'thanks' to you for being such a loyal part of the Surface family over the years! We appreciate this insight on your history and knowledge with the Surface Pro line, and are sure that your advice will be beneficial to many of the others considering Surface for their new device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Amazing Portable Computer

    Posted
    jcj4
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Surface Pro with the detachable keyboard is a very powerful portable laptop computer. I replaced my ASUS desktop with it and added two high definition 24" Lenovo monitors, Bamboo Ink stylus, Logitech wireless keyboard & MX Master mouse and connected everything plus my external speaker system using the Microsoft docking station. Amazing & powerful!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thank you for taking the time to review the Surface Pro. We are so happy to hear that you have been loving your device, and making sure to utilize the Surface Dock for your monitors!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good Device

    Posted
    Jungroo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The surface is both functional and portable. I enjoy its tablet and laptop mode and how sleek and easy it is to carry around. So far, I don't have any issues with how it works and performs (there shouldn't be as I paid for the i7 processor). Though there is an occasional issue with the device getting extremely hot and the fan becomes very noisy, it works fine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great machine overall

    Posted
    JayT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am an IT professional that provides support for several local small to medium businesses. These little machines are great, especially for the executives who travels. This is the 4th surface I have purchased since I made the switch from D3ll. I haven't had any issues with these to date.I will say , the surface Dock is a must if you plan on using for work.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Product-Lots of Features

    Posted
    Elliot
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The new Microsoft Surface Pro is excellent. Well designed, easy to use. Lots of features including a touch screen, latest Microsoft software (Creators update). Set up is very fast and easy. Using Windows 10-the surface pro can easily switch for desktop to tablet mode. Very portable but needs a cover (sleeve or keyboard cover) for protection.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice computer

    Posted
    Masterhvacr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was very surprised that this computer has the power and speed of a desktop in a tablet form. Wit the optional keyboard and pen it’s like a laptop. Remove the keyboard and it’s a drawing tablet. It’s a little bit pricey but I would definitely recommend this product

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Sounds like you're loving your Surface experience so far! We're delighted to provide our customers with an incredible amount of power, all in a sleek lightweight design. Thanks for recommending us to the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    nice pro

    Posted
    batkite
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    this tablet is the best 2 in 1 out there. super fast with switching between apps, extremely light weight. great for travelling and watching movies on the go, the battery is ok despite what other reviews say, its expensive and the accessories can also put a dent in your pocket.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing some great feedback with us. We're thrilled you're loving the speed and versatility of the Surface Pro! This powerful device is perfect for travel. We're glad you're able to easily take your device with you wherever you go.

      Welcome to the Surface family!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great tablet!!

    Posted
    Buddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was looking for something portable to run Access and Excel. Had toyed with the idea of using an iPad pro. No way to use an iPad for custom Access application development. Surface pro is perfect. Easily protable very fast and is made to run Microsoft office.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're so glad the Surface Pro has been the perfect fit for all your needs! This is certainly a great device for running Microsoft products like Office. Thanks for letting the community know about your excellent experience with this awesome two-in-one machine!

      Cheers,

      Jessica
      Surface Customer Care Microsoft