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Microsoft - Surface Pro – 12.3” Touch-Screen – Intel Core i7 – 8GB Memory - 256GB Solid State Drive (Fifth Generation) - Silver-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 249 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 249 Reviews
  • Rating: 5 out of 5 stars

    Extremely Satisfied, Wish I Purchased Next Upgrade

    Posted
    TJB429
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My main purpose of purchasing this device was from an artistic/writer standpoint in hopes of a device that could meet my needs and expectations while providing more portability than a laptop. For digital art and photo editing, I wanted to be able to use a Pro Stylist directly on a graphic screen vs the Medium Wacom Intuos Art tablet that I was using with my HP laptop. After a long period of searching, I narrowed the search down to a Wacom Cintiq tablet, the latest Ipad Pros, and this latest Microsoft Surface Pro. I ruled out the Wacom Cintiq for the reason that I did not want a graphic tablet that would still need to be connected to my laptop during use as it would prevent it from being portable for my traveling needs. I also wanted to be able to have more functionality for writing, which the Ipads and Surface Pro would allow for both this and the portability that I wanted. I ended up siding with the Surface Pro instead of an Ipad as the Surface Pro is more of a computer interface coupled with a tablet interface whereas the ipad pro only has an IOS tablet interface (in other words, 1) I would have a larger selection of digital art/photo shop software to use on the Surface Pro and 2) I could use the Surface Pro as a portable laptop (easier to transfer and work with files from my laptop to the Surface Pro with Microsoft Windows)). Though the Pen and keyboard is sold separately from the Surface Pro, I will mention in this review that I am satisfied with the functionality of the Pen and the Keyboard. As with any computer stylist, the pen does take some getting use to. It is not like writing on paper, nor is any stylist for any device (at least that I have tried), though I have seen screen covers that are suppose to create a textured surface to make the interface more paper-like. The pen has multiple sensitivity levels and also functions as a quick eraser by flipping the pen to the eraser side like a normal no. 2 pencil. The keyboard is made as a cover to the Surface Pro, includes a mouse track pad, and has back-lit letters. It connects magnetically to the base of the tablet (so it is not a bluetooth connectivity which saves battery life) and folds over to cover the screen. I have also separately purchased a Urban Armor Gear (UAG) case that adds protection to the back and sides of the tablet with a slot to hold the Surface Pro Pen. For writing, Ipads are a little limited (in my opinion) on apps for simple writing that are easy to transfer (without using email, dropbox, evernote, etc) word documents. I wanted to have more of a computer interface for creating documents with my writings without having to use external databases. I know that Apple IOS is improving on this and has in the recent year created apps to help with storing and transferring files, but I wanted something that already had all of that worked out on a solid interface. I sided with Microsoft Windows and Office, knowing that it would be easier to transfer files to/from my Windows laptop to/from the Surface Pro. I chose this Surface Pro with the Intel Core i-7 and 8 GB memory knowing that it would be enough power to run Photo editing software such as Adobe Photoshop elements or Corel Paintshop. At the time, I did not want to spend too much on this in case I was not completely satisfied with the tablet, however, now I wish I went ahead and spent the extra $600 - $1,000 for the next upgrade to the i7 - 16 GB with 512 GB hard-drive or the 1 TB hard-drive instead of the 256 GB hard-drive that this one came with. For the reason that I have fallen in love with using this Surfce Pro instead of my HP laptop (don't tell my laptop). I've been using the Surface Pro for other computer projects, however, my primary focus was a portable artist tablet function for On-The-Go art when creativity sets in the moment. Other Pros: -Battery life is fair. If I had to estimate, I can work on it for about 5-8 hours with photo editing software/streaming video and 11 to 13 hours for just writing/web surfing. Of course, I use battery saving settings such as keeping the screen dim, turning wifi and bluetooth off when not in use, and the actual battery saver setting on during most of my use of the tablet EXCEPT when using the photo editing software (have to be able to see vibrant colors, screen needs to be bright for best color quality). -Pen can also be used to take hand written notes, if using Microsoft OneNote it can convert the hand written notes into text and keep sketches in the notes. -External Speaker is good quality sound from the little speakers, perhaps a little better that an Ipad/Iphone, but I prefer to use headphones/bluetooth speakers. -Includes headset jack, kickstand, front-facing camera, rear-facing camera. It states that there is a MicroSD card slot, I have yet to find the slot as it may be under the UAG case that I have on the tablet. -Light weight and reasonable screen size for portability. Cons: -One USB port (3.0). There really is no more room where they could have put another USB port in the slim device. The easy fix is to purchase a simple USB dock to have extra ports when necessary. -No HDMI port. There is a "Mini DisplayPort" that you can purchase a HDMI adapter to connect a second display. I have purchased the adapter and can confirm that it works just to connect as HDMI though I wish I did not need an new cord since I have several HDMI cords floating around the house for my other devices. -Device can get hot when working on the tablet while charging, the case I have vents pretty well from what I can tell. Device is cool when working off battery or when charging on idle. I would definitely recommend this product! Hope that my review helps a fellow shopper!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      WOW. Thank you for giving such detailed insight on your thought-process for choosing the Surface Pro! We imagine this will be especially helpful to those like yourself that are artists and writers and find value in having the same programs and functionality in a device.

      It's loyal customers like yourself that we're honored to call part of the Surface family. We've made sure to share your review with our teams, as we feel it's a great depiction of what makes the Surface Pro and the rest of the Surface line a beautifully versatile choice for a device.

      Thank you,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Same Design, Great Performance, Bad Screen

    Posted
    CJacksonLASD
    • My Best Buy® MemberMember

    I have owned the new Surface Pro and the HP X2 for over one week. I have spent many hours benchmarking and stress testing each Computer. I came to a conclusion that I preferred the nSP over the X2. PROS: The nSP is the same old design, but it works and looks beautiful. The new keyboard is my favorite yet, because the new alcantera cover is very soft versus the SP4 more rubbery feel. Where the nSP shines is their heat management, it stays very cool allowing it to run at high speeds for longer periods of time versus the X2 that throttles all the time. This thing is amazingly fast, see benchmarks below. Comparing the nSP to the HP, they set the HP X2 max TDP output (power to utilize between the CPU and GPU) to only 15 Watts, that is very low, with turbo boost set to 18.75 Watts, in comparison the nSP is set to 25 Watts, with turbo set to 35 Watts. During 10 minutes of gaming, I got the CPU of the X2 to go down to .8ghz vs the nSP stayed at 2.5ghz+. Benchmarking for example, 3DMARK CLOUDGATE HP = 5800-7000 (depending on thermal throttling), nSP = 8220 - 8900, that is a big difference for two computers with the same components. Playing StarCraft II I got the X2 at 25-35 fps, while the nSP was 35-50 fps. Huge speed increase for the nSP thanks to their upgraded heat management system. CONS: I have no idea what Microsoft is saying when they advertise the nSP has no more backlight bleeding issues. Every nSP I have looked at, including my own, has very noticible backlight bleed. Just google "Surface Pro 2017 backlight bleed issues" and you will see they have not fixed this issue. The other con is how dare you Microsoft charge so much for your products, and requiring extra purchases of the Keyboard and Pen, these things are ridiculously overpriced. In conclusion, if you prefer performance over everything else, then get the nSP. If you don't feel like spending the extra $500, just do web browsing, then go with the HP X2. But if you are a photo/video editor like me, prefer performance over everything else, and don't mind a not so perfect display with some light bleed on the edges, then go with the nSP. Hopefully next year Microsoft can finally fix this display issued and move to a new display panel.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Call a SPADE what it is

    Posted
    muddvil9
    • My Best Buy® MemberMember

    After receiving the Surface Pro 4 as a x-mas gift, I quickly discovered that this "amazing" device is more hype than what its worth, and any potential buyer should perform their due diligence prior to making such a large purchase. There are some neat features the surface offers (such as the drawing features, storage, ect, but be ready to spend more for each item or service), but for what the product was intended on being used for (by myself), I ended up with a really really expensive laptop/tablet that isn't practical. A few things to Note - 1. Microsoft has shifted from customer service to, "how can we get the most from our customers". Their products have transitioned from one time purchases to monthly fees or Annual fees. Great for a business bottom line, bad for consumers. You would have almost thought that with Microsoft trying to compete with Apple's (IPad), that they would discount Windows products, assist with data conversions or trouble shooting, or at least offer some sort of advantage compared with their intended competition. Do not expect any other these things, and when calling customer support just know that you'll be speaking to "Bob" from "down the street" with a thick Indian accent and being hung up on 5 different times after waiting at least 15 minutes each time to speak with someone is more of the norm to get used to. 2. If you have multiple Microsoft accounts that have products on them, you CAN NOT merge the two accounts to watch your purchased movies, play your purchased games, or anything else. As stated above, I received this product as a gift that I had requested for x-mas. I previously (actually still currently) used a run of the mill Samsung tablet for entertainment while traveling for business. My hope was to obtain a device that could perform all the tasks that the tablet could perform, in addition to minor tasks that are normally performed on a laptop/PC. IF this is also your intent for purchasing the product and you also use Google Play, DO NOT get this product. Google Play (whether intentional or not) is not compatible with Windows, so viewing those movies while 36,000 feet up in the air flying, can not longer occur. You can watch the movies online (but the advantage of the tablet was to download movies and play them when I wanted. This cannot occur with this device). The only work around is to accept that since you dropped $1200 on this device that you should use Windows Store for movies. Or you can get an Apple product and not have this issue (wish I knew that). FYI, yes Apple is compatible as are Chromebooks (found that out after buying the product and the apps couldn't be downloaded). I did purchase both the Microsoft Pen and the Keyboard cover. Both are neat in their own way, I was expecting a little bit more from the Pen after reading some reviews, but can really complain. I would say the coolest part of the Pen is the magnets in the Pen and the side of the Surface. It allows you to store the Pen when not in use. The Keyboard is actually quite durable, between both products (if you have to choose one), choose the Keyboard. In summary, there is a lot of upside to the product. Unfortunately, if you're not a tech savvy individual, you may be buying something that is more than you need and not really capable of performing the functions you had wanted it to perform. If you can wait, I would until Microsoft reexamines applications available and the functionalities that can be performed on the device. For everyday usage, unfortunately, Apple's products are still head and shoulders better. But hopefully if you in my situation, the gap will quickly be shortened. Best of luck in finding the right product for you.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The Ultimate Tablet/Computer

    Posted
    dan7gtar
    • My Best Buy® Elite Plus MemberElite Plus Member

    Microsoft hit the ball out of the park with the ultimate tablet/computer hybrid design on the Surface 3. Ever since that device, they have revised and improved with each iteration. This 5th generation surface (often called "The NEW Surface Pro" more correctly "The Surface Pro") is the ultimate culmination of those years of improvements and market shifting sales. I bought this after having owned a Surface RT, Surface 2, and Surface 3 (none of those were pro models). I've always liked the form factor and how the Windows environment felt on a tablet (Windows 8 was less than perfect, but I understood what the goal was, so I dealt with it). When I loaded Windows 10 on my Surface 3, I know it was about time for me to take the plunge and get that Surface Pro level of device. The Surface 3 has Intel's Atom processor which is a x64 bit mobile device processor that operates like a full PC processor, but slower (not nearly the processing heft that the Intel I-Series processors carry). When I finally decided this was the year I would buy a surface, I had to weigh my options of what I really wanted to do with this device. There were some tempting lower level Surface Pro devices (Intel i5 or the lighter duty Intel Core m) that would have saved a chunk of money. But I knew that I would be using this device to replace my heavier laptop, and would appreciate the extra computing power to power through heavy computational processes used by Ableton 9 recording software. So, for my purposes of a heavy workload, the 8 GB of RAM and 256 GB of storage were optimal, especially when matched with the Intel i7 processor. The best thing about this is how speedy it is throughout the entire experience. Such a small form factor that punches way above its weight. If you're thinking about getting a Surface Pro, I would recommend taking a honest look at what you plan on doing with the device, and what you will actually do with it. You can save money and get a cheaper Surface if you are only scrolling facebook and watching Netflix/Hulu. But if you're doing anything in the Media industry (such as recording/editing music, video, pictures, etc) this is a good device for that. Last comment is how beautiful the screen is on this computer! Very good colors and clarity.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Wow! We appreciate the time you took to leave such an in-depth review on your Surface Pro! It's great to get some insight on what our customers are loving best, and you've given us a lot to consider and be excited about. We'll make sure to pass this review along to our team, and thank you for writing a review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    My concern before buying the Surface Pro

    Posted
    Chuck
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I stressed over changing my computer. I use my computer all day long, 7 days a week with my work and personal life. I need my equipment to be fast and efficient and when I really like my computer, it's difficult to change. My last laptop was an Asus Zenbook. I have really loved that computer - fast and lightweight, but it was getting to be time to change. I had been watching the Surface series for years. I like it, but I just didn't know how well I would adjust to the keyboard and kickstand. I need to be able to type on the fly. I sometimes work when sitting on my couch and I need to be able to plug in and use multiple screens at the office. So with the new Surface Pro - and the Best Buy return policy - I thought what the heck, lets give it a try. My experience - THIS IS ONE OF THE BEST LAPTOPS I HAVE OWNED. The keyboard is great, its flexible in use, and the kickstand opens up more possibilities for places I can work. Right now I have my feet up on my desk with the Surface on my legs typing, the kickstand has the screen set at a perfect angle. It's better than my old clamshell laptop design. I have the Surface Pro i7 model, it works perfectly, never hear the fan running and it stays cool. I plug the computer in and charge it for an hour or two or in the morning and I am good for the day! If your hesitant like I was over the keyboard and kickstand and its use in everyday life - don't be. I wish I had made the jump with the Surface 4 when it came out.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome device!

    Posted
    Terry

    This is an awesome device. Lighter than before, slicker than before. All the models except the i7 model are fan-less, so you won't be hearing any noise coming from it. The i7 model has a fan, but you still won't hear it. Battery life has also improved. Microsoft claims 13.5 hours, but I haven't tested that yet since I got it only 2 days ago and kept it charged most of the time. True, it's annoying that the keyboard and pen are not included, but I had the Surface Pro 4 before so i lept that pen, and got the new keyboard. The 1-star review here saying it broke quickly is a joke. This device is constructed solidly and there is no way any part of it would break. I've had the SP4 since it came out and that thing is solid as rock. The review didn't even say which part broke or anything, so unless the person actually smashed it, there is no way that review isn't fake, specially when it's posted a couple of days after the device release. In closing, if you have a Surface Pro 4, this device is an upgrade, but it's not a must-buy. I only upgraded because money is not an issue currently for me, but if money was an issue, I could have stuck with the SP4 and been happy about it. If you're new to Surface and maybe this is your first device, or upgrading from an old device, then this is definitely a must-buy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fabulous PC to travel with

    Posted
    mountainmama
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought one of these for my husband to use to teach his class. Took it along on an overseas trip so I could get it setup and figure things out for him. Loved it so much I bought another one for myself! My husband is getting used to it (and he's not an easy one to please), using it with the stylus with OneNote to do real time class notes he shows on a screen. It is light in weight, but very sturdy. Advise that when you use it in PC mode, keep the screen double clicked to the keyboard (don't put it into the slightly unsnapped mode). I'm still figuring out some specifics, but can pretty much google "Surface Pro 4 then the question" and get quick answers. Was super easy to set up. Only has 1 USB port, so you might want to get a good USB 3 splitter (I got one for my husband, but I decided to get the flex mouse for mine which is bluetooth, so 1 USB port is plenty). The difference between this newer Surface Pro and the original is like night and day. Screen resolution is great for watching videos, and everything including the cord, and my new mouse are compact. Love this thing (and I don't usually use any words of affection towards computers).

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted you and your husband are loving your purchases of the Surface Pro. The versatility of this powerful machine is perfect for taking on-the-go, and still accomplishing quality tasks. Just to clarify, the most recent version of the Surface Pro is simply called "Surface Pro." If you are searching "Surface Pro 4" for support, you may be seeing advice for the previous model. We hope this helps clarify so you can continue to use your device optimally! Thanks for taking the time to call out some of your favorite features, and rave about your experience to the community. We appreciate your positive feedback!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Power at an amazing price

    Posted
    simonptaylor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    To cut a long story short, the Surface Pro will appeal to someone who wants to make the most out of Microsoft software. With tools such as the Surface Pen, the tablet can also let you get creative and provides a formidable competition to the artistic proposition sold by the Apple Pencil. In terms of productivity, I would certainly recommend the Surface Pro over the iPad Pro, as the former comes with a Windows 10 Pro operating system. But just like the iPad Pro, the Microsoft Surface Pro is just the tablet and you will need to purchase the Surface Type Keyboard and the Surface Pen and Surface Arc Mouse all sold separately. This is in addition to the Surface Pro tablet itself. That's quite a huge bill if you ask me. Microsoft should at least have bundled one accessory or better still, gave users a choice on their preferences whether they want a Surface Type Cover or the Surface Pen. This is because, adding up all the prices takes the Surface Pro to an amount in which you can get a much powerful Windows laptop or even the latest from the Mac stable. I guess portability is the key here.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for recommending us to the community. We're glad to hear that you're impressed with the ultra portable design of the Surface Pro. This all-in-one device is perfect for taking power and performance with you wherever you go. From work to play, this powerful machine is up for the job! We appreciate your honest review, and we hope you continue to discover more to love about the Surface Pro.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Absolutely Wonderful Product

    Posted
    Wood
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This computer is fast, responsive, light, and overall exceptional quality. The 4K screen comes on all models and looks wonderful. I love removing the keyboard (not included) and using the computer as a tablet for watching HD videos and movies. The speaker sound quality is very decent for being built in so small. The device holds an 8-hour charge, making it reliable for a day of taking notes at school (as long as you aren’t playing games and whatnot all day in between or have things on in the background). The SSD makes it start up super quick like a phone, rather than after 2-5 minutes for full startup like standard laptops. It wakes from sleep in an instant, like turning on your phone screen. No accessories included and it requires some little niche devices for full use (like a mini display-port to hdmi for screen mirroring) but it’s all worth it. I have no performance issues with the i7, but it is pricier. I would reccomend going all out though as this device will perform well years. 9.8/10

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      WOW! Thank you for taking the time out of your day to leave such a detailed analysis of the Surface Pro! We're pleased to hear that you have been enjoying the premium audio quality and fast SSD during your busy days at school.

      All the best,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Fantastic device for a 5th time in a row.

    Posted
    TPeezy83
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have rushed to buy every Surface Pro since the first device was released. They literally get better every single time and I have always found Microsoft to issue fixes for the small errors or common issues that users have found with the device. I feel that the NEW Surface Pro (mine is the i7/8GB RAM/256GB model) is even better than the Pro 4. I also have the Surface Pro 4 i7 model and as of right now, I can't say I tell a big difference is processing power with the newer generation of the i7 but what I can immediately give testimony to is that the build quality is fantastic--very solid and slick-looking device--and the battery life is MUCH better! Now, my one and ONLY gripe...and it was the same with the Pro 4 and the Pro 3, they just need to fix the light bleed around the edge of the screen. Some are worse than others but man, c'mon. It just bugs me on startup when the Windows logo appears on a black screen and I see the bleed spots on the edges!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    I HATE this device

    Posted
    NEKate
    • My Best Buy® MemberMember

    I can't begin to explain my frustration with this device. I am not new to technology, nor am I new to Microsoft devices. I would certainly return this device if I could. Ever since I purchased this Surface in May, it regularly (every time I use it) gives me the blue error screen, shuts down and reboots. This is SO frustrating!. I took it in to be seen by the Geek Squad at Best Buy. They noticed there was one update, they ran it and said I was all good. Unfortunately that is not the case. It continues to error EVERY SINGLE TIME! It isn't even 6 months old, I am SO MAD. I am not sure if it is a Surface issue or a Windows 10 issue, as the error is very unhelpful in helping me find the problem, let alone a solution. I hate this device. I was SO excited about it, now I don't even want to use it. Quite a waste of money, sadly.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear you have been experiencing some difficulties with your Surface Pro. We certainly expect more from our devices. We would like to provide you with some specialized care to help you get your device back up and running. First, try out blue screen troubleshooter here: https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors.

      This might help you find some answers for what you are experiencing.

      If you should still find yourself experiencing difficulty, we have alerted our specialized care team, and they are ready to assist you further. Contact them by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use the specialized reference ID number we have created for you here: 1810046940124.

      We hope to hear from you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 2 out of 5 stars

    Surface Pro is not a good product.

    Posted
    Frustrated
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had two Surfaces and both of them would get hot and the fan made noises. The first one locked up and then shut completely off. It was still under warranty so I sent it back to Microsoft and they said they could not fix it since the screen was cracked. I would have gladly paid for the replacement of the screen if they would have honored the warranty, but was not given that option. They just emailed it back to me with a bigger crack in the screen and told me it was treated rough and they would not fix it. So I just lost $750. Well, i wanted a Surface so i purchased another and it did the same thing within in a week only it did not shut down. Fan noise and hot and error message that said if you don't contact this number it will shut down. I closed it up and took it back and will never purchase another Microsoft Surface again and will try not to purchase any device made by Microsoft.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear you have experienced these unusual issues with your Surface Device. We would like to give you specialized assistance from our team. Please contact our support team here: aka.ms/SurfaceCare-us, and refer to your unique Case ID:1806267530049.

      They should be able to give you some more in depth assistance.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great tablet/laptop combo

    Posted
    Daveed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have used this mostly as a work tool, so I can’t speak to the gaming capabilities of the Surface..... yet. I use this for two different jobs that I do. I run a lot of excel, internet searches, document editing, advertisment editing, and a few other things. The other job I use a lot of PowerPoint and do a lot of presenting and so far I haven’t had any issues or wished it would do more. What I really like that Microsoft implemented (honestly first Microsoft product in almost 12yrs) is the ability to adjust your power settings. I travel a lot and so being able to tone down the battery usage while traveling is really nice. Only thing is I wish it came with one more USB 3 port in it, but I found a 4-1 USB splitter for $10 that solved the issue that I had.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled that the Surface Pro has been helping you accomplish more at work! This is a great device for customers like yourself who find themselves on-the-go quite often. We appreciate you sharing your great experience with the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Portable, yet powerful.

    Posted
    BeeLynLife
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this for my wife, whose hobby is photography. She used to have a Samsung laptop that was too heavy for her taste and had always wanted something lighter to use for Photoshop and Lightroom. Since she has started using the surface line of products, she's never looked back! This thing is so portable and light AND powerful at the same time! The build quality has improved over the generations and the pen for this newer surface pro (2017 version) has definitely improved in terms of responsiveness. If you want a light, portable, durable and powerful laptop, this is the one to get! Microsoft is trending toward the hated sub-based licensing but at least their physical products are still reliable and somewhat innovative. Let's hope it stays this way.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the outstanding review! We're delighted to hear that the Surface Pro has been the perfect fit for your wife's photography. With brilliant display, lightweight design, and versatile tablet and laptop capabilities, this is perfect for photo editing! We appreciate you sharing your wife's experience with the community, as this is really helpful!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great computer, great tablet!

    Posted
    dunnage
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The i7 variant of the Surface Pro 2017 is awesome. Between the i7 and the 256gb SSD, this computer is very quick! I read a lot of reviews that brought up whether or not the fan noise is loud (if/when the fan turns on). My answer would be a big N-O! During the Windows 10 update (which took FOREVER, by the way) the fan did turn on for several minutes, but it was only just barely noticeable. If you are in a completely silent classroom, the person right next to you would almost certainly not notice that the fan turned on. The fan noise in a non-issue! The Surface Pro 2017 is built beautifully, and everything feels very sturdy and of high quality materials. The only down side that I can think of is that there aren't a lot of ports.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're glad to hear that you've been enjoying your Surface Pro! We're glad that the fan has been a great feature to you, and that you've helped clarify your experience with it for users who are curious about it!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    I made the right choice

    Posted
    Dancingflower
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband, the computer guy and I spent quite some time researching before deciding to purchase the Surface Pro for my Real Estate business. I like the size, speed and portability most of all, and the arc mouse is very comfortable to use. I'm struggling with One Drive and getting into my full picture gallery in my phone from the tablet. It is only showing a small number of the photos in the gallery. I would like to just be able to go into it the same way I do from my desk top. I need this for a large portion of my work. and hope to solve this issue soon. Other than that I'm very happy with my choice.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted to hear the Surface Pro has been the perfect fit for your Real Estate business. The portability of this device is certainly a game-changer in this industry! We're sorry to hear you're encountering some difficulties with your OneDrive account. We have some helpful tips to help you successfully sync your devices here: https://support.office.com/en-us/article/fix-onedrive-sync-problems-0899b115-05f7-45ec-95b2-e4cc8c4670b2.

      If you should encounter further questions or concerns, please don't hesitate to reach out to the OneDrive support team. Their information can be found at the bottom of the support page above.

      We hope this helps!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Still Great after a full school year

    Posted
    TomR
    • My Best Buy® Elite MemberElite Member

    I have been using this Surface Pro since August 2017 and I still love it. It has replaced my laptop and I use it both at school and work for note taking, spreadsheet work, and pdf reading. It excels at all 3. Battery life is phenomenal. I can take notes in class from 8 am - 6 pm without charging. I originally bought it for it its hand written note taking capability but I quickly found that its power matched my laptop. OneNote (free with windows 10 and/or Microsoft office) is fantastic for note taking. The screen clarity is so sharp that I can view a spreadsheet on one of the screen and type a memo on the other side on a plane.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Tom,

      Wow! Thanks for the stellar review. We're glad to hear the Surface Pro has exceeded your expectations and replaced your laptop. Here's to another great year with your Surface!

      Take care,
      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    recommended for beginning college student

    Posted
    Dock
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this for my grandson in Virginia. He will begin college this August. He is computer literate and after reviewing computer tablets (both Mac and Pentium) he asked for the Microsoft Surface pro. When we gave it to him 2 weeks ago (as a HS graduation gift) he said the charger was hot to touch. When he turned it on the tablet said to take it in for repair. We took it to Best Buy in Fredericksburg. They gave him a new tablet but charged him an extra $10 for Virginia taxes. We didn't argue. When he charged it up and turned it on there were no problems. He loves the machine. I hope it helps him in college.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for leaving us feedback about your grandson's experience with his new Surface Pro. We're sorry to hear that something wasn't quite right when you initially purchased it, but we are very glad that he loves his new machine now that it is performing in tip-top shape! Congratulations to your grandson, what a great accomplishment!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Powerhouse tablet/laptop combo

    Posted
    AdamK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been using this for a few months now to complete my homework. I also have a MacBook Pro, but did not want to deal with VMs all the time to be able to complete my homework which required applications that only run on Windows. I had an older Lenovo that served more as a backup but because of the specs of the computer it would not run quick enough to complete the tasks I needed to. I like how quickly the surface boots up and the touchscreen works great especially when I need to take quite a few screenshots and be selective of what is included. It is very fast in starting and running applications which makes completing homework with multiple applications open a breeze.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Adam,

      Thanks for taking the time to review the Surface Pro! We are so glad to hear that you have been enjoying your device, and the switch to the Surface Pro line! We love the review you sent us here, and have made sure to forward it to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Powerful tablet/ Laptop alternative but expensive

    Posted
    SurfaceProUserE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have no complaints about this product. I wanted a Windows tablet that was as powerful as a laptop and ultra portable and this fit perfectly. The pros are in my opinion it is a great alternative to low to mid tier laptops the con is it is extremely expensive. Keyboard, pen sold separately and both add to the overall cost of the device. If you are doing light work I recommend looking else where but if you are looking for a laptop that is as portable as a tablet with great battery life I recommend this device.

    I would recommend this to a friend