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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 791 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers commend the Surface Pro's ease of use, light weight, and comfortable keyboard. Many appreciate its compact size and good battery life, finding it ideal for portability. However, some users express concerns about the limited RAM and storage capacity. A few also mention the single USB port as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 791 reviews
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Beautiful display

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, sleek, and great for students. Beautiful graphics and easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned about the speed of the processor at first. With it being the M3 chip. But I was wrong. For what I use it for it is perfect. I love the portability and speed. I would highly recommend this configuration to anyone that just needs a simple yet effective laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Weight

    Rated 5 out of 5 stars

    Just what I needed!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact. Light. Travels well. Not a problem taking it with you.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Good machine overall

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface Pro hybrid laptops are my favorite on the market. My next laptop purchase will be a Surface Pro (probably 7 or 7+). I don't use without the charger very often, but when I've operated on battery only, it's lasted quite a while. I don't recommend getting a 4GB RAM. Opt instead for 8GB or higher. It's worth the extra money. This particular model doesn't accommodate 1GB internet speed, which is a drawback.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Great tablet for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight. Easy to use. Long lasting battery. Great for students!

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Processor speed

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So have this as a gift and my husband loves it. It’s a good melding of laptop and tablet. When purchasing I had to consider whether he would use it more as a tablet or laptop. He uses it more as a tablet so a lighter use keyboard is appropriate for him. The processor is quick and responsive. I would definitely purchase a case to ensure you protect your investment.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    OK, BUT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came shipped with multiple uses connected to the device through the IP address, 24 users in fact.. it was totally locked. Webroot was very understanding & walked me through their clean up process to get me up & running. I highly recommend Webroot - & now that I can truly use my Surface Pro - I am extremely pleased! Fast, reliable, convenient & lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Weight

    Rated 5 out of 5 stars

    Surface Pro - 12.3" Touch Screen - Intel Core M3 -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new Surface Pro!! It's light, fast, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Weight

    Rated 4 out of 5 stars

    Great computer charger at a very reasonable price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer replaces an ASUS that I used for traveling. The surface PRo is much lighter, faster, and easier to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality

    Rated 5 out of 5 stars

    Nice machine!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gives you the best of both worlds. Pc when you need to be seated at a desk, and tablet portability when on the go, all powered by windows 10! Battery life is great, keyboard feels solid, screen is beautiful, and form factor overall is perfect for what we use it for.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed, Weight

    Rated 5 out of 5 stars

    Light weight and portable with great image quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and portable with great image quality and speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Excellent for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking for a new laptop. Something simple and compact and really basic. Best Buy was having a deal on it and I thought it was the perfect time to get. It wasn't available at the Jordan Creek WDM location but I was able to pick up at the other one in Clive. Easy service, specs. Perfect for traveling. So far love it.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Happy Buyer!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband purchased this for my for Valentines Day last year..... Great Gift Ever!!!!! The surface pro is conveniently light but holds alot of power! I love that I can use it as a tablet or PC with the detachable keyboard. The quality is awesome, its sturdy & lightweight. MUST BUY!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Tablet/Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using a Surface for a couple of years. This purchase was for my son to replace a sluggish laptop. This thing does everything he needs for school, photo editing, streaming video services, and it does it fast, and with a great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Perfect Mobile PC Solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife needed something for her various projects and activities. She wanted something fast and easy to throw in her bag and go. She absolutely loves it and we got an amazing deal from Best Buy. Everything about this is high end. It is what Apple should be doing with their iPad. Definitely the leader in it's class.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    I love this thing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device for the price. It's not going to excel in the gaming department but for day to day use, it can't be beat! It's light, charges fast and doesn't leave me wishing I would have kicked in the extra dosh for a bigger machine. Runs office, surfs the web and plays videos like a champ.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Usb port

    Rated 5 out of 5 stars

    An easy solution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Pro is lightweight and portable. There is only one USB port, but using an external hub solved that problem. I do use a wireless keyboard and mouse sometimes; I learned to type in the olden days and prefer the larger keyboard and mouse. The wireless capabilities--wifi and printer--are seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality, Weight

    Rated 5 out of 5 stars

    Best deal for my first Surface Pro notebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a light laptop for my mom and ended up buying a surface pro and had this laptop for a good deal during black friday. This laptop is good enough for normal office work like/basic computing (excel, word, etc). I like that it comes with the keyboard with a ($100 value).

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 4 out of 5 stars

    Good work horse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly I ended up returning my unit because it was an open boxed defective unit. But it had great battery life and I had no issues watching movies, doing basic photo editing, and pushing out documents. The included keyboard is actually pretty nice and it's a great secondary unit. I wouldn't want this as a desktop replacement because of limited ram amount but for basic tasks it's great!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    Great compact laptop/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice laptop boots up and shuts down quickly. Seems to run pretty fast no lag. Light weight and easy to carry around. Not loaded with a bunch of unnecessary programs like other laptops. Love the facial recognition for security works great. Can operate in windows or tablet mode.

    I would recommend this to a friend
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