Main Content

Customer Ratings & Reviews

Microsoft - Surface Pro 3 36W Power Supply - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 270 reviews

98%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 270 Reviews
  • Rating: 4 out of 5 stars

    Cord quality is good

    Posted
    DLiLa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The connector can slip out easily. I had to go through a lot to get this replacement power cord. So cord is fine and as expected but the process was ridiculous. I did receive the first one but it looked like a fake when I opened it and like someone stuck a knock off in the box. I had to spend over an hour on the phone and they said they were sending one. I called back a little later and there was no record of my call to Best Buy. I also went into the store and had to wait at least 45 minutes to try and explain the issues. Needless to say if they had just stocked enough power cords I would have been a lot happier exchanging it in the store.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Really expensive just for another plug.

    Posted
    cvick79
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I absolutely love my surface pro 3. Unfortunately I had to replace my original power cord due to some minor damage while traveling and I'm very disappointed to find out how expensive an extra power cord would be. I cannot imagine the cost of manufacturing for this product is anywhere near this price. But I guess that's how it works when there are no other choices. The power cord works just like the original So I can't say that I would not recommend the product. I just wish I wouldn't feel so taken advantage of in attempt to be loyal to this tablet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    High Utility Power Cord

    Posted
    AnthonyS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this as a spare for my Surface Pro 3 when I left my charger at work over the weekend. I always keep this cord handy when I take my Surface with me. While my Surface has great battery life, the power plug comes with a built-in USB port to charge your phone, Kindle, or any other USB-charged device. I also love the magnetic "shark-fin" plug that disconnects and keeps my Surface from flying in the event someone trips over the cord.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    replacement hassle--warranty coverage

    Posted
    IAPictureFramer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Had to buy this replacement as gave me a bad time about warranty coverage. Needed to charge my Pro 3 and had no choice but to buy nthis as Best Buy would not warranty the part even though it was only 3 months old and covered by the manufactures warranty. Thjey dide not stand behind the product they sold. Geek squad desk did not do justice for the customer. To this day have not had the refund due me for coverage under mfg. warranty.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Just like the original, but better!

    Posted
    XAVI0US
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So because I'm one of those people who don't like to lug around my charging adapter, I bought this at the perfect time because it was on sale! So it's just like the original for my Surface Pro 3, but it has a cord clip attached, so it helps with cord management. The funny thing is the original didn't come with this, but since that stays at home, it doesn't really matter. Get this on sale when you can since it beats the $70 retail price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    When you lose the power supply you have to replece

    Posted
    Photographer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    There is no choice here. If you have a Microsoft Surface you need a power supply. Unfortunately, this is not a generic part that you can buy at Radio Shack. I tried to order at Amazon, but they were too slow to deliver so I cancelled the order and bought it at Best Buy. The store did not have it in stock. The sales person was extremely helpful. She found it on line and ordered it for me. Great Service!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    New to a former desktop XP user

    Posted
    Robinizer
    • Verified PurchaserVerified Purchase

    When my old XP computer died after eight years, I needed a new home computer and decided it was time to enter the tablet/laptop world. I originally wanted a Surface Pro 2 but they had just gone off the market. I decided to make the leap to Windows 8.1 and the Surface Pro 3. Because there were two deaths in the family I have not fully unleashed all this tablet's fire power but I intend to do more of it this summer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It's a Power Brick...and it powers my surface.

    Posted
    Raymond
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    When my backpack dropped from my truck, the Power Brick took the brunt of the drop. Off to Best Buy for a new one. Wish it were a little cheaper, but for a device that also has an extra USB slot it is the best brick I've had yet. Other manufacturers should take a lesson from Microsoft, just maybe offering a similar product for $25 or less. That seems fair, and thus only the 4 star rating.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sweet and Simple

    Posted
    tr12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This item is essentially the same as the original power cord and as such I'm afraid I'll have the same problem. The cord is designed to charge while the tablet is laid flat. I use my surface mainly as a PC and after months of charging at an angle the cord head separated exposing the wires. Until that happens, though, I'm sure this new unit will charge just as well!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Genuine Product, Works Perfectly

    Posted
    jtr02a
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm glad Microsoft got onboard with the magnetic power connection, it is much more forgiving if it accidentally gets yanked out. Also, they have a USB power outlet on the "brick" which is very handy for charging your phone or other mobile device. I would like the "wall to brick" cable to be longer or at least have a longer option. Overall, great product.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Open Box Item Not Tested

    Posted
    DaveK
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Open Box Surface Pro charging cord was listed as "excellent condition". Not only was it incomplete (missing half the cord), but when connected with the other half of an existing cord it did not work. Obviously not checked and tested before listing for sale. Very disappointing. Also had to spend an extra $5+ to return for refund.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The real deal

    Posted
    Odahi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the original adapter that comes with the Surface Pro 3. Aftermarket adapters may not work, and are often of spotty quality. This one is original, with all its pluses and minuses. There were no surprises, it does exactly what we need it to do. Best Buy has it on hand, no waiting for shipping, and it's a known quantity.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well, fits into the slot well

    Posted
    SirWoodAZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like the product and only give 4 stars because I don't like how every vendor has a different power supply requiring consumers to have all these different ones. If the vendors were really being considerate of the consumer, they would standardize before the government steps in to require it because they won't do it otherwise.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    replacing the original

    Posted
    chris6878
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    the original that came with my surface has almost come apart right next to the magnetic piece. Bought this cause I know it will stop working soon. The price is outrageous. I had a 25$ off coupon to save some cash. Bad job on the power cable MS. Please fix PS. No other charging options

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Slow Charge Speed

    Posted
    vrbtny
    • My Best Buy® MemberMember

    Despite being a 36W charger, and at a pretty high price point (70+ without discount) takes too long to charge my device (after 2 hours it only charges 50%)... Also its going the way of Apple in making completely non integrated chargers and accessories. Wish they'd just use a USB charger!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Added a second power pack for traveling

    Posted
    WiredHome
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was a second power pack, so exactly as the one that came with the surface pro 3. As a convenient feature it has two uncommitted USB ports so I could leave other chargers at home to save weight. I do wish the ac side of the cord was a bit longer. That pulled it down from 5 to 4.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Second Charger is Great

    Posted
    oldsalt1976
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Of course I got a charger with my surface. But I bought a second so that I could leave my base charging station at home set up and take my extra on the road with me just in case I needed it. It is a bit pricy but worth not having the hassle of tearing down and setting up all the time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    No worrying!

    Posted
    Dbakevlar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    my power supply disappeared for my Microsoft Surface Pro 3 while at a conference as a speaker. Love how easy it was to just stop by Best Buy and pick a new one up and I was back in time for my next presentation! Great product, small storage requirement in my travel bag- Surface ROCKS!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good.

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The adapter on my SP3 stop functioning due to a short in the wire. The new adapter is doing well, but time will tell whether it last beyond the first one's life. I do my best to protect the wires amidst transport so that they don't bend; it broke on the first one, nevertheless.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Functional as advertised

    Posted
    ATXTroy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This replacement power supply works as expected. I was on business travel and left my original power supply at home. I found the nearest Best Buy and purchased a replacement. My purchase was quick and easily made. The replacement part proved to be as good as the original one.

    I would recommend this to a friend