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    • Brand Response

      MicrosoftOutreachTeam 

      April 11, 2016

      Hello Mack, Your feedback on Surface Pro 4 is extremely important to us and we are always working hard to optimize your Surface experience. In the meantime, please check out our support site that may help you to resolve the issues you are experiencing: https://www.microsoft.com/surface/en-us/support/browse/surface-pro-4?category=install-update-activate . If you need further help, please contact our Customer Support through the Support Web Portal: www.support.microsoft.com . We apologize for any frustration this has cause and hope this was helpful to you. Microsoft

    • Brand Response

      MicrosoftOutreachTeam 

      April 11, 2016

      Hello CasPar73, The Surface Pro 4 has a Limited hardware warranty which includes service on hardware and covered accessories for 1 year from the date of purchase. Please contact us so we can assist you with a possible replacement at: https://www.microsoft.com/surface/en-us/support . We apologize for any frustration this has caused and hope this was helpful to you. Microsoft