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Microsoft - Surface Pro 4 - 12.3" - 128GB - Intel Core i5 - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 3814 reviews

94%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Great concept, but too many issues

    Posted
    Servnhim
    • My Best Buy® Elite Plus MemberElite Plus Member

    I chose to get the new Surface Pro 4 based on advertised capabilities. The use of the Pen is one of its best features. This opens so many doors for teaching, tutoring and illustrating complexities that a normal laptop is not capable of doing easily. I loved the size, keyboard, and amazing screen....but that is where it ends. Unfortunately, I had this device replaced 4 times due to system glitches and malfunctions that could not be resolved. Honestly, I think that Microsoft should have really waited on releasing this device. There are way too many issues both with Windows 10 and the device itself. The screen would randomly stop responding to touch, the display drivers would crash, and the device would fail to wake up from sleep-mode. Also, the battery life is no where close to the 9 hours that Microsoft claims. Maybe if you turned it on untouched. The results were maybe 4.5-5 hours just using the web and Office. Unfortunately, this was not a stellar experience. I loved the device when it worked, but it failed me when I needed it to work most. For instance, I was taking notes in a meeting with OneNote and closed the keyboard as we adjourned. When I got to my next appointment, the device would not wake. Thus, I had to do a hard shut down. This happened 4 more times when I was getting ready to teach. The last straw came last weekend when I was working on a couple of documents and closed up to go home. I got in and opened the device and nothing. The device was on in that you could hear a ping as you pressed the spacebar, but the screen was blank. I left for Best Buy and showed them the issue and returned the device and ending up buying a Mac. My local Best Buy is a great place and the service is the best. They should be commended for their professional service. Lastly, I did spend time with Microsoft support to resolve the issues. They reset my device, reinstalled the OS, deleted and added drivers, etc. After an exhausting 50+ total hours with Microsoft support, which always ended with wanting to send the device in for repairs, I finally gave up. The support personnel were nice, but it was the typical, outsourced MS support. Sending a new device to them only to get a refurbished replacement said to me that there were quality issues that needed to be addressed. All in all, some have purchased Pro’s and have had no issues. That is great for them. For me, I love the concept of this device, but I think it really needs work. Windows 10 is better than 8.1, but it is still not a tablet friendly OS. The device has amazing capabilities, but it is just unreliable at this point. I do hope that they get these issues resolved. It is a great device…if it worked. Until then, I am sticking with this Macbook. While it may not have the whiz-bag appeal of the Surface Pro, it works consistently and their support is exceptional. I am capable of running OS X and Windows quite well on this device. My recommendation is to hold on this device.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    two attempts

    Posted
    Puerxan

    after returning my surface pro 3 back to the store due to a manufacturing issue or defect with the screen ( dust or Hair under the glass near the bezel close to the windows button ) the store did not have any more surface pro 3 available and neither BestBuy.com; one of my nearby store were helpful enough to help me and take the damage item back and since I got the surface pro 3 at a great price ( $750.00) due to a price match with Office Max at that time the store employee and the manager agree on giving me a $ 100.00 off the New Surface Pro 4 same specs as my SP3 i5 128 GB and 4 GB Ram. also adjusted the price of the accessories previously purchase for the SP3 such as Keyboard also gave me a discount. so walked out the store with everything for almost under $ 1000.00!!! got home and started set everything up and notice a couple of dead pixels at the top bezel of the screen right under where the power and volume buttons are. So back to BestBuy again to get this replace again and finally got a new one again and got home to start all over to set this thing up. between my wife and I checked the screen and everything else for any damage and so far no problems. still using it so far I like it. it got hot when doing all the set up like office 2016 specially outlook 2016 and installing all the updates and firmware required . after all settle done now runs smooth and mostly cold it get tepid if pushing it over my normal usage. The screen looks amazing and the new keyboard is awesome too. is a great unit. about 5 years ago I got a computer from BestBuy almost identical to this SP4 the only deference's were no touch screen, and larger HDD that I never got close to 20% of me storing things in it always use USB Flash drives. really a great unit there are a few glitches still but still new unit hardware wise software windows 10 still fairly new same as the SP4 it a matter of time I will said month before people will not have any more problems with this just be patient. Also Bluetooth connectivity is great got me a Bluetooth mouse HP X4000b on sale for $ 19.99 at BestBuy and works great. USB port is available most of the time unless using other attachments on my SP4.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy Transition to the 2-in-1 World

    Posted
    OldSchoolDad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After 20-plus years using laptops, I bought an open-box Surface Pro 4; two, actually. My rising high school freshman needed something like the Pro 4. He was adamant about getting the Pro 4, specifically. He was coming from three years in the Chrome OS world. The idea was for me to start using this laptop/tablet and be available so we could ramp up together. Well, not sure if it's kids today, my son in particular, or the intuitiveness of the Pro 4, but, my son hardly needs help getting around on his new device (also an open-box purchase). We're both getting around and being productive without much struggle at all. The few times we've sought help, my buddy, Google, had gobs of information right on hand for quick help. After learning a few basic concepts, everything is easy. The intro videos cover what's needed to get out of the starters' block. I'm sure to learn more and more in the coming months. For now, I'm happy to take what I know and be productive with email, browsing, simple photo editing, etc. The pen is pretty darn good. I've had sporadic experience with stylii in the past and they tended to be pretty miserable with respect to effectiveness (could have been user problems!). The most impressive aspect for me is the Pro 4's ability to ignore my hand during writing on the screen and accept only input from the pen. It's just a natural movement to go Tablet Mode and start writing, drawing, whatever, without worrying about how I'm positioning my hand so as not to confuse what touch points are being accepted. We did have one apparent issue with my son's Pro 4. He would open an app which appeared to start loading, then not load. He'd have to close the app, try again, and the app would load successfully. So, we did a Geek Squad appointment (easily setup, convenient times) to ask about this. This is where we learned another basic 2-in-1 world concept--the difference between mobile apps and desktop apps co-existing on the Pro 4 and when one or the other is more appropriate. Now, I can't explain the failure-to-load behavior my son experienced. However, the solution was simple. Uninstall the mobile app he was using and start using the much more robust desktop app. I'm really digging the magnetized features of the Pen "holder", Type Cover, and Power Cord. We immediately placed our new machines in killer UAG wraps that look military, solid, and darn cool. We give up lightweightness, but, feel more secure should an accident cause a drop. The Type Cover is perfect. I enjoy typing on it and have no complaints. I wondered about the color combinations when ordering, but, I hardly notice the color of my device and would be happy with whatever the Type Cover happened to be. So far, I'd say the biggest bummer is battery life. I was hoping for true, all-day power. Though I have no definitive testing in this area, I don't see that as possible. Six hours is what I have in mind when I plan my day, thinking ahead to when I'll need to power up next. I'm always plugging my devices into power, so, I tend not to encounter low-power situations. Given the significant price of these units, I would have to have a full twelve hours of battery capacity for me to be 100% satisfied in this area. We set up OneDrive storage and sync (an online video gave us a four-step procedure for this) and we popped in 64GB microSD chips into the back of the Pro 4s (not sure why, to be honest, likely a remnant of my old school laptop days and the half dozen external HDs I have laying around). This just makes me feel like I have plenty of storage should I ever need it (I'm no gamer, monster musicophile, or, downloaded movie keeper). So far, so good for us newbies of the tablet/laptop combo era using the Surface Pro 4. I wonder how the latest version improves upon what we have. I've talked to other, much more experienced users who keen on their Pro3s and see no reason to upgrade. This appears to be a heck of line of devices for Microsoft!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    JeremLS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Let me start off by saying I didn’t just want to like the Surface Pro 4, I wanted to love the Surface Pro 4. I consider myself part of the niche group where a unique device like this one, a powerful pen enabled tablet that could run desktop applications as well as support for a high quality keyboard peripheral, would be ideal for my workflow. I work with a lot of digital texts, reading and writing, where pen support would be perfect for making annotations, and as a hobby I do digital sketching. In theory the Surface Pro 4 is perfect for this. In reality it isn’t, mostly at the fault of some poor hardware implementation and Microsoft’s insistence on breaking its own device through bad updates and drivers. I’ll start with the good. The screen is beautiful. Its big and bright. Text is readable even when reading outside (though it has glare) and colors appear lush and accurate. Touch input is responsive and while Windows 10 still has one foot in the desktop world maneuvering around the general UI with your fingers is relatively painless after practice (and in the situations where it isn’t the Type Cover is wonderful and there is Bluetooth functionality if you’d like to connect input devices that way.) It’s fast, with snappy OS performance, drive speed, and processing power (I’ve managed to run Skyrim on it well enough to enjoy at reduced resolutions hooked up to a TV) When the pen is working properly it’s a joy to use. The lone side button and eraser nub are programmable through Windows, so you can tell it to open a particular program and make adjustments to the sensitivity curve. But about that sensitivity curve. There are some things to consider if you are buying a Surface Pro 4 for digital artwork. N-Trig’s pen technology has some catching up to do in terms of reaching Wacom’s level of performance and it’s not very close right now. I’m not sure if I got a bum pen but judging from the amount of issues presented by fellow users on forums and Microsoft’s own help pages it isn’t likely. Pen doesn’t register input, like at all, with light strokes. I sketch very lightly and this has been a significant hurdle in getting drawings done on my Surface. In addition, even after “fixes” by Microsoft, which by the way took over a half a year for them to push out after the initial launch, there are still significant tapering issues and “wobble” when trying to draw diagonal lines. I’ve used Mischief, Krita, and Sketchable and drawing with the pen functions the same in all of them: Poorly. There are 3rd party apps that try to solve these issues through software wizardry but this shouldn’t be necessary to be able to have good drawing functionality. If I have to push hard enough to flex the Gorilla Glass to get clean, consistent lines to register something is wrong here. For general note taking and annotating this isn’t an issue, and I will say it has been a joy to use the pen for such tasks, especially since Microsoft has included the stellar Drawboard PDF app for free. Unfortunately drawing is a nuisance. What’s worse, I have a Wacom Pen & Touch drawing tablet, but after installing drivers for said tablet and using it on my Surface, the Surface Pen’s pressure sensitivity disables entirely. I have to pick and choose apparently. And that’s not the only quirky driver issue. I’ve had this Surface Pro 4 for only 3 months and twice I’ve had to reinstall Windows 10 through recovery because Microsoft botched one of their forced updates. That’s unacceptable, and had I known this would be a continuous issue I never would have bought a Surface in the first place. Advertised battery life is also a joke. They advertise “9 Hours of Video Playback” which is a funny way of saying “You’ll have half that doing anything else.” I’m lucky to get 5 hours before I have to plug it in, and it charges slow. Great. In short, it works, but it isn’t the productivity machine I thought I was getting. (Also note, you’ll probably need the $120 type cover for this to be that “tablet that can replace your laptop” they keep harping on about, at which point the Surface Pro comes dangerously close to the realm of “poor value”) For most people’s needs choosing a straight laptop or tablet is a better choice, but you might want to try it anyway. It does a lot of things, it just doesn't do some of them very well.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Tablet/Laptop Replacement

    Posted
    Tansen

    Let me start by saying that the laptop I was replacing with this purchase was the 2013 Gray Lenovo Yoga, with a much older i5 processor, and 1600x900 resolution. It was a fine laptop was with a fantastic keyboard, but I was looking for something much more portable, slim, lightweight, and of course faster and better. I have found each of these in the Surface Pro 4. The display is among the best I have ever seen, the resolution is impeccable, outdoing even the new iPad Pro. Viewing angles and contrast ratio are top notch, overall you can't beat this display. Even the size is comparable to 13 inch ultrabooks, though with very small bezels to make the whole package pretty manageable even with one hand, if only for a few moments. The type cover is very responsive, and overall almost as great of an experience as the best Lenovo keyboards out there, which definitely says something considering how slim the whole package ends up being. The action and pitch of the keys is suitable for any amount of typing. The 6th gen i5 processor with 4 gigs of ram and 128 gig SSD is really speedy, and apps open and close in an instant. Playing 3D games on medium detail (via steam, FEAR 2 in this case# gives really great frame rates, and I would say you could play most games on at least a decent graphics level. Obviously this isn't the speediest rig out there, but considering what you're really shooting for in this device its a nice option to have. Battery life is great as long as you keep the brightness pretty low. It should last an entire day of moderate use with conservative brightness. If you happen to need a lot of juice, the charger is very small and light, and the power plug is magnetic for a futuristic and functional touch. The kick stand on the back is a joy to use, feels completely rigid and solid, and works just fine on a table or on your lap #I'm typing this on a sofa right now). In conclusion, you won't be disappointed by this device, with the i5 at least, and assuming you also pick up the type cover.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Be warned

    Posted
    CastorTroy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my second surface and I am extremely disappointed. I returned my first unit on the very first day because of overheating (more than expected for a computing device. It was scalding hot to say the least) whilst it was updating. The new unit does not have this problem, but I do have major issues with (1) battery life - not getting anywhere close to the advertised 9hours and I wasn't expecting to (disproven by critics and users alike). 5-6 hours fully charged in battery saving mode, minimal use. The battery also drains after it's been shut down (again more than expected). (2) freezing whilst updating-happened recently after the latest update was released. (3) A few times when waking the SP4, the device will not turn on. Hard reset is required. (Pressing and holding the power button for more than 10 seconds). My knowledge of computing is limited to basics. Thank GOD You're covered for tech support as a new owner so I was able to call the tech department on day 1 whilst it was overheating (and the support member advised me to go and change it) and most recently when it completely froze whilst performing an update. As a new owner you're covered for 6 months (I think) of free support. I don't wish to in the future start paying to speak to a tech member to solve a new issue that's arose after another new update. I don't think this is fair Microsoft. It's well known since its introduction, there's been a lot of issues that y'all are only starting to get right. Anyways, your tech staff that I've spoken to have always ever been professional, very friendly and helpful. Kudos to them. I really want to like my SP4, but it's becoming an expensive paperweight. My computing needs are very basic (emails, surfing the web and streaming once/twice a week) but I find myself using my iPad more than I wished for when I got the SP4. The SP4 is an amazing device, the specs are incredible, it's light weight and mobile. The screen's high resolution and color pallet are amazing but the battery life, freezing and hard resets put me off from using it more often. Since my computing needs are basic, I haven't had a lot of the problems many other users have had but then again, I don't use it as much as I would like to. Overall, depending on your needs and after reading my review, I wish you the best if you're going for this device. Hopefully Microsoft has fixed the number of issues seen on the forums. If you're on the fence about getting it, I would ADVISE AGAINST IT. The issues are real. Be warned.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent tablet with some minor issues

    Posted
    Roba
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my fourth Surface tablet. Original Surface, Surface Pro, and Surface 2, and now the Surface Pro 4. I see there are so many reviews, so, I will highlight what I personally care. 1) I really like the idea of having a quality small tablet that can be moved around. Although I still miss smaller 10 inch screen of Surface Pro, I have no problem with 12 inch screen of Pro 4, especially with my aging eyes... By the way, the screen is excellent and easy on your eyes. 2) The surface pen is great! I do some painting with computer, and I have been enjoying a lot because it is like having a graphic tablet with a display. Only thing is that I don't know how to keep the pen around without fear of losing it. The magnet works, but only to some extent. 3) Battery life is not as good as I wish. At this weight (light for what it is, but difficult to carry around easily), I really wish that MS kept a higher capacity battery, even if they have to sacrifice some weight. 4) Storage comes with a premium price. Yes, SD card helps, but if you have office and other applications, 64 G will be gone rather quickly. I ended up paying for more space. 5) There is the same 'failure to wake up' issue that all the Surface I owned. 6) If you attach to an external monitor, your magnification setting will be messed up, and I do not see any trend. One day it works, and another day you will see a huge fonts on your external monitor. It looks like you just need to log off once and log in again to fix it. 7) There are so many updates and many of them actually make the tablet almost nonfunctional while it is updating. If MS is creating a tablet for its own OS, I would think they can do a better job, but well, Windows 10 on Surface Pro 4 is far less than perfect. It is funny that my Dell laptop does not have the same issue... 8) This one is related to Win 10, and somewhat related to Surface Pro 4. Although the screen is very good, due to Win 10's poor way of utilizing high resolution monitor, everything on applications will become blur, even with MS's own Word and other applications. Thus, it is bit difficult to read text with a default setting. There are several ways to fix this issue, but many of them are not intuitive (you need to look for change in DPI compatibility settings). I have a retina display Mac, and apparently Apple did much better job on this aspect. Thus, as title says, it is an excellent tablet, but there are some minor yet very annoying issues associated with it. I still like it, but with the premium price you pay, you would expect better.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Laptop & Tablet Combo

    Posted
    hlcj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the Surface Pro 4 after switching back to Windows after a decade and a half on Macs. My switch was due to continued problems with the Mac OS after Snow Leopard and the fact that iOS is not a full scale OS that allows the Mac and the iPad to run the same versions of the same programs. I first bought a new Windows 10 machine and found myself very impressed with Windows 10. It is stable, fast, and it just works. Something Apple's OS was no longer doing for me. After spending about a month in Windows 10 I decided I needed to replace both my MacBook and my iPad. I looked at various convertible options and 2-in-1 options but ultimately decided to go with the Surface Pro 4. I am NOT disappointed. My main reason for choosing the Surface Pro 4 over a 2-in-1 from another manufacturer is that Microsoft controls both the hardware and the software with the SP4 so I thought the marriage of the OS and the hardware would be a better match and I would likely experience fewer glitches and less driver type problems. The Surface Pro 4 runs a full version of Windows 10 so I get the same experience on it as I do my Windows 10 desktop. That was always something I hoped for in the Apple world but it never materialized. I did purchase the optional keyboard and love the fact that I can use the keyboard and the Surface functions exactly like a laptop. Alternatively, I can flip the keyboard around to the back of the surface or remove it altogether and have a high quality tablet. The other aspects of the SP4 that make it a better user experience than the iPad I previously used is the kickstand and the pen. With the iPad I never found a case I liked that also functioned as a stand very well. Yes, there were options but none of them proved to be a good experience in my opinion. The built in kickstand with the SP4 is perfect. I can adjust the viewing angle to anything that's comfortable to me, not just one or two options. Also, with the iPad I went through 6 or 8 stylus options trying to find something that would allow me to take handwritten notes in meetings and in court. Nothing ever worked well. And, when I did manage to take notes it was always in an app that made it difficult to move those notes to my iMac or MacBook. The pen with the SP4 is perfect for taking notes in OneNote and those notes automatically sync to OneNote on my desktop PC. This is the type of fluidity I was always searching for in the Apple sandbox but could never find. I love the Surface Pro 4, use it all the time, and highly recommend it for anyone looking for one piece of tech equipment that can effortlessly serve as both a tablet and a lapop. You won't regret this purchase.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay Away from this model...

    Posted
    Kaybe

    I had the Surface pro 1, 3, and 4. This has been the most frustrating model so far. I've returned two of them already, this is the third one. If you have surface 3, DO NOT upgrade. Cons: Full of bugs, almost anything that can go wrong, will go wrong. (search for problems with surface 4)_ Out of the box expect a 2 GB windows upgrade for 2 hours. Available hard drive space is only 85GB out of 128GB after windows upgrade. (buy an external memory stick) Display freeze (requires hard restart) Display turns dark. (restart to fix) Keyboard freezes, requires restart. Sound driver can't recognize headphone. (reinstall driver) broken speaker on one of the devices i purchased. battery life at best is 5 hours. 9 hours battery? really? Class action lawsuit anyone? Computer never sleeps, Loses significant battery life while computer is off. (imagine you charge it at night, only to find out it is empty in the morning during lecture). Fix will be issued in 2016 by Microsoft. Bigger screen size was achieved by reducing bezels. When holding the it in tablet mode, fingers (usually thumbs) touch the scree, it goes crazy. (no fix, they better go back to original size) No longer double tap and drag option. still only 1 USB, no USB C. Light bleeds into screen, more visible at the bottom. Pros Better Keyboard. Larger track pad. Great resolution Much needed improvement on heat distribution Fan rarely kicks in. This product was not ready to hit the market, they pushed it to make it to holiday shopping, and decided to fix it afterword. Surface pro 3 was a perfect device and only needed to address the heat issue. unfortunately Microsoft missed their chance of perfecting it. how bad does it have to be when Microsoft officially make a public apology for their new Surface 4 device! They announce that they will fix some issues in 2016. Many updates have been sent already, but problems still persist.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    A good sophomore try

    Posted
    EinPerson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Unfortunately, this is a version 4 product. This product really can't be used without the keyboard. I tried. I didn't buy the keyboard. 3 times the touch screen went out on me. Probably a driver issue. The touch screen SHOULD NEVER GO UNRESPONSIVE in a tablet device. Once it does, I tried holding the power button down for 5 seconds to do a hard shutdown (standard in the ATX specification). Failed. Microsoft decided to change it so that a message came down that said something like swipe to shutdown. Oh, but if you're touch screen is unresponsive, you can just sit there and watch it for 4 hours when the batter completely dies... then wait for it over night because really it's just in a sleep state. They lied about the battery. I say it's a 4-5 hour battery. Middle brightness just surfing. Tablet functionality wasn't great. Windows Edge is very buggy. I switched to Internet explorer... which is not built for touch, so... I had to switch to Chrome. This was basically my experience. If I plugged it into a keyboard and mouse, it was a great windows computer. It is marketed as a tablet, and it really just seemed like they tried. Mostly. The app store wasn't great. The onscreen keyboard, the way app store, the way windows just behaves was just awkward as a tablet. At 65 degrees ambient, surfing the web, the fan never came on. When it did, it wasn't that bothersome at all. I also tried the Lenovo Yoga 900. At this price point, the yoga fit my life much better. I loved the tent position, i loved flipping it out 180 so i can lay down and watch a movie with this thing balanced on my stomach. The battery lasted way longer.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not my money's worth.

    Posted
    AlfauntPhotography

    As a photographer and college student, I have used various desktops and laptops as part of my post-production process when editing pictures and videos. When I first started photography in the summer of 2016, I started off using my friend's Mac Book Pro (4 GB of RAM) for about 3 months and when the time for me to have my own laptop came, I had the choice of the Surface Pro 4 (4GB of RAM) or the Mac Book Air (4GB of RAM). When I first saw the S.P 4, I was amazed by its unique design as well as the specs and its reviews were pretty decent. The reason why I chose the S.P 4 instead of the Mac Book Air was because it had better on screen display and it could be used as a tablet as well. However, after about 3 months I began to realize that I may have invested in the wrong product. As advertised and told by Best Buy and Best Buy employees, this 4 GB device is said and seen to be capable of using highly demanding software such as Adobe Photoshop and Illustrator. A good example of "seen" would be the Adobe Program Photoshop open on the image of the screen of the Surface Pro 4 on Best Buy search results. When I use either of these software the Surface Pro tends to freeze, crash and quit unexpectedly. The computer seems to be challenged even more when I use the Pen to edit my pictures. Not to mention, I cannot listen to Pandora, Spotify or any music services when using these programs because the audio will begins to lag and creates this horrible distortion noise. As a photographer and college student, I need to be able to trust my device that it will not fail me and will help me finish my assignments as soon as possible without having to worry when something will go wrong with my device. Due to the S.P 4's inability to meet my standards, I again would not recommend this product. Another problem I had was with the screen. For some reason, it keeps adjusting and flickering even when I turned off the ambient display sensor and the auto adjust settings. Not only is this bothersome but it is a huge problem for me when I edit my pictures because since the display is always dimming and getting brighter, I cannot edit my pictures correctly. Leaving me frustrated, I end up using the Macs at my local campus library. Thus I always think to myself "Why did I choose to buy this device? I should've stayed with a Mac." On paper and pencil, the S.P 4 may seem like it could outperform the Mac Book Air, but in reality it doesn't even come close in terms of performance in my opinion. Again, I would not recommend this product for users who want the most out of their device. It may have the aesthetics, but it does not have the performance you want out of it. You are better off investing in a Mac Book Air with 4GB of RAM.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Mac to Windows switch.

    Posted
    ludacris75
    • My Best Buy® Elite MemberElite Member

    Gave this 2 stars for a few reasons. This is a great tablet, pricey though. I am an Android user and Macbook user. I searched for 3 hours online trying to find a medium fora tablet and laptop. I own a Samsung Galaxy Tab S2. It has a 9.7 screen. I love it but I wanted bigger. Samsung view is just awful and TabPro S is way too much for what it is. The google Pixel C is also pricey and doesn't have the capability for external storage (micro sd card). So, I wanted something I can hold or use a keyboard with. I looked at all 2 in 1's and almost bought a Samsung 2 in 1 for $800. Great speed and storage. Still I could not fathom the idea of owning a 2nd laptop. I walked over to the Surface Pro and fiddled with it for a while. I debated and debated. $1200 later I walked out with a Surface and keyboard. After the lengthy install time and confusion of what I needed to install to run Chrome I sat down to work. I hated it. The touch screen was slow to react. I had to tap numerous times to install an app. Might I add there is no stand alone Facebook messenger app. Graphics were stunning. Windows not so. I used this for maybe a few hours and after installing chromium instead of chrome (don't know how that happened) a tiny pop up came up about security and what not. I couldn't get rid of this. It took way too much time looking around on how to rid of it. I love chrome. Ive been using it for years. The pen was working perfectly. Keyboard also. With the track pad I found that I had to press hard for it to work. I finally threw my hands up and I wiped it clean (after having to research how) after an hour and a very hot Surface Pro, back in the box it went and returned it the following morning. In summery, if you use an iPad or Mac and are thinking of switching, don't. Windows is a mess. I don't compare it to Android but OS X is easier and runs so much smoother. I would recommend this to a friend that uses Windows only.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Would be excellent, but some gotcha's

    Posted
    HabitatVic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Three months of use, and I'm even starting to use it instead of my desktop sometimes. So why only 4/5 stars? Well, it takes some tweaking to get it reliable & get good use out of it. I read many iffy/critical reviews here and elsewhere before I bought, so the following weren't surprises: 1) Battery Life: Sure 8-10 hours if you're on a plane only reading Kindle, or typing a report. If its "real life" (WiFi & Bluetooth on, checking email, streaming music/video while working, automatic updates going on, etc) expect only 4 hours. 2) Intermittent Keyboard Connections: I get spurious keyboard disconnects several times a week (do you wish to go into tablet mode message). If you keep the annoying message - requiring input to switch - the system will ignore it and in a second or two your keyboard is working fine (BTW, the keyboard is excellent). My only actual HW problem so far. 3) Tweak your SP4 as soon as you get it: Go online and find those "top 10 (or whatever number) things to do when you get a new SP4." Its not just updates to Win10. You need to look at metered internet usage (mine incorrectly defaulted to this), a large queue of updates in Windows Store - mine was 31 apps, some wanted, some not - that may be trying to update all at once. Take care on your settings for Cortana, WinHello, Bluetooth, etc. This is not an Apple product that you just use right out of the box and never worry about it (I looked at an iPad Pro as my second choice).- this is a Windows product and likely needs tweaking. As I said, my second choice was the Ipad Pro (with Apple keyboard - not cheap either). For me the decision was based upon Tablet versus Laptop usage. If I was 80% personal tablet usage (browsing, social media, little or no need for keyboard, little need for compatibility with work/office programs) and only 20% usage as a laptop I might have gone with Apple. If you are 80% Laptop and only 20% pure Tablet usage (my situation), then go with the SP4. If you can live with slightly lower specs/performance, the Lenovo Miix is worth a look. However, when tuned up properly, the Surface Pro is the winner IMO. Good quality, good performance, excellent graphics and keyboard, decent pen. I'm happy.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    No lasting power

    Posted
    Tedesco

    I have a Surface 3 that I got replaced for issues less than a year ago. I cant imagine much has changed so Im writing to let you know about ongoing problems ive had with 2 different models over two years. I was beyond thrilled to get this laptop. Its sleek and light and (was) fast. I got so many compliments and I was proud to be its owner. But, like Consumer Reports has said, there are many problems down the line with it an it is not recommended anymore by them. I could've used this article before I bought mine. If you haven't read it, I suggest you do. It came out within the last 4 months I believe. The plug. I knew I was going to have problems from the first model. It was loose when attached and would come off easily. One year in and I have to use tape to keep it from falling out. I'm on a flat surface using a regular keyboard tying to type and it wont stop asking me to switch to tablet mode which halts use until you click no. I'm less than half of my 128 GB use and the thing loads soooo slowly now. I replaced my first one because the battery only lasted for 3 1/2 hours. When I first got my replacement I tested it and it went for close to nine. Now, watching a movie i've got at the most 4 hours. I travel a lot and watching movies while doing so was a key incentive with the touted long battery life. And FYI: If you get a replacement you're only covered for the duration of the first ones warranty. They don't do a 1 year warranty for a new one. I love the Surface products but I think its a reasonable expectation to a have a fully working computer for at least 3 years. Maybe not for you but for me, $600 was a lot of money to pay only to have it failing at 364 days.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The best laptop upgrade for mobility purposes

    Posted
    Reigneer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So when I ventured onto my quest to buy a new laptop, I did a lot of research. The market is flooded with the pardox of choice. From Chromebooks (which I own and love) to ultrabooks. If your a person that doesn't know what your going to use the "laptop" for, then your search is going to be a long and hard PITA. This market is throwing everything it can at trying to compet with apple and it shows. But you can't beat the pc. Apple products are closed off and proprietary software/hardware make my choice for a pc an easy one. Considering they get viruses and break down just as much as a pc, then why pay hundreds more for a closed off, self centered brand? Now, for me I know what I need and want. It has to be ultraportable, like a tablet. It has to be powerful to like a laptop. In my use case scenarios a lenovo and asus would be a contender however, keyboards are permanent, screen sizes slightly off for a tablet scenario, and well, when I picked up the surface pro 4, I kinda never looked back at those brands. See Microsoft really nailed it on the performance, looks, flexibility and function. I never thought I'd buy a Microsoft built pc but man I am glad I did. After using the demo in best buy I still wanted to try it out more. I came back a few times and in-between that did a lot of YouTube and Google searching. When I finally felt I was confident I bought it. I've been using it daily and it goes everywhere with me. The pen has grown on me even tho I don't draw, its got several other uses. The type cover is well designed. The surface runs great, multi tasks well and is fast. I've sat on my couch and done everything I would have needed a desktop to do, within reason of course. I've streamed x box games, I've written reports, I've done remote access work, you name it. Its a laptop with the true sense of mobility. No, I'm not going to be playing GTA5 on it but I also haven't tried to see if its possible, its just not why I bought it for. I have a desktop rig for that. But for everything in-between my rig and my phone, this is the best solution. I don't need the lightest laptop to lug around when I have this fine piece of equipment. The only negative I have is battery. I wish it got about 15hours but if that was a necessary need, I'd have gone the traditional laptop route. So far I'm beyond impressed with this purchase, it has been exactly what I've Needed, just more pricey than what some people would want to pay for that convenience.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Can I give 4.5 stars?

    Posted
    Eden
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really struggled between this and the ipad pro. I was a user of the Surface Pro 3 and a close friend of mine got the ipad pro so I played around with those before making my decision. The ipad pro has a better pencil and longer battery life. Those are the two ways that it is better. I set my Surface pro 4 to kick in battery saver at 80%. This gives me around 6 hours of battery life with normal use. It's nearly half of the ipad pro. The surface pen sometimes doesn't register a light touch. This could be annoying for people who don't push down hard. Now whats good. Windows hello (facial recognition) Is great for not entering your password. With Microsoft Edge, OneNote, and Drawboard PDF, almost anything can be written on. The keyboard is great. It's mechanical so you get feedback when you push the keys. It also rest against the bezel, lifting it up slightly which makes a huge difference. You get a full operating system. Windows app mode isn't great but its bearable. There are two microphones which is great for recording audio in OneNote. OneNote also syncs audio with writing and allows full text search of the audio if it clearly recorded. The keyboard easily pops on and off. I'm usually the first out of my seat when class is over. I just snap the keyboard on, stick the pen on its side, throw it in my bag, and we're off. The pen sticks to the side, which comes in handy so much. The pen has an eraser. I'm sloppy and I use this every few minutes. I'd hate to live without it. I can play my xbox on my surface and often do. It has a USB 3.0 port built in and a minidisplay port. The charger snaps on and off easily. The design should keep it from breaking like how lightning and microusb ports break. It has a microSD card slot. I have an extra 64 gigs of storage in there right now. It's not quite lap friendly and I wish it had more USB ports. This thing is an accident waiting to happen. Make sure you get the accidental damage protection. They cost $450 to fix. The versatility is hard to appreciate until you have it. After I finish typing this, I'm going to snap off the keyboard and put hulu into fullscreen.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome

    Posted
    tightchevelle69
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far I love my surface pro 4. I do a decent amount of photo editing and I hate being tied to my main computer for it, even though it has a much bigger screen (32"). The pro 4 gives me the ability to offload the memory card from my camera and then do some editing on them while away from the house. I decided to go with the pro 4 instead of a laptop or tablet because I dont get along with apple products and really didnt want the bulk of a laptop, and an adroid tablet wont do anything my note 4 wont already do. Actually I prefer this to my desktop because I can take it with me pretty much anywhere! The only thing I have found that I really dont like or use is the keyboard (except i did write this review with it). I have big hands and the keyboard is about the size of a regular laptop keyboard. Not really a negative thing, Im just used to a regular size keyboard. I have had a couple issues with windows, but nothing that a reboot didnt fix. If you are still reading then I hope this helps. The surface pro 4 wont replace a brand new, top of the line desktop, but it is pretty comparable to a desktop from 2 or 3 years ago!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Tablet - ( a PC made right)

    Posted
    gg68
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    First, I am not going to compare this to a IPad or an Android Tablet. Those devices have their own use and are completely different from what the Surface is. If you want Productivity, then this is what you are looking for and yes its good for occasional casual gaming). The Surface Pro 4 has indeed been a winner this time. I had the SP3 and although, I really liked that machine, there one thing that really bothered me about it and that is that the Fan would kick in during times that the computer was not doing anything fancy. just on idle, for example. I thought it was a defective unit but I had exchanged it 3 times and they all did the same thing. Other than that it was a ok. The SP4 is a revised version of that. You can say that its the 2nd generation of the SP3. MS fixed the known issues and that this shows that they are listening to us. The SP4 is quiet. I got the i5 model and it very seldom has the fan kick in and I mean like very rare. Its working and I can hear it and have to say the new Hybrid Cooling system is True to what they say. If you want to have a portable laptop and a desktop. why not get this? you can hook it up to a monitor or dual monitor setup and go from there. I highly recommend this device far more than the SP3. The screen on this thing is AWESOME. Very sharp! makes your digital photos come alive. Just when I thought that I would give up on MS, they won me back! This one is a keeper

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Surface Pro 4-Almost Good-Horrible Customer Serv.

    Posted
    JustinKJax

    I have been trying to enjoy the Surface Pro 4, but now that I have had to interact with Microsoft Customer Service I hate the product. It takes over 30 minutes to get through every time just to get someone from India that you can barely understand. I had a couple keys come off the type cover and called for a warranty replacement back in July 2017. After 45 minutes on the phone the customer service rep said it would be here in 5-7 business days. Well the product never arrived as the rep did not put my complete address and the wrong zip code so it sat at the carrier. I then spent another 45 minutes calling customer service and they said they escalated the ticket. After a week, nothing was changed and still no keyboard. Checking the tracking, UPS sent it back to Microsoft. Microsoft has now charged me $137.00 since they never received my broken keyboard back. I then spent another 45 minutes calling to get a refund of my money. One of the customer service reps said it would take 10 business days to receive a refund. The refund never came. I called again and the CS rep asked me to submit it to my bank. I did submit it to my bank and they issues temp credit. Microsoft did respond to the bank and the bank charged it back to my account as Microsoft told them I received the product. It is now 11/16 and no keyboard and they have charged me $137. I still have no credit. Instead of wasting any more time I am going back to Apple and selling my Surface Pro 4. If you google other reviews, you will see all similar customer service issues. https://www.consumeraffairs.com/computers/microsoft.html

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Almost

    Posted
    Guildedgal
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the way I can use it like a keyboard or tablet. Keboard needs a number pad to side, also. Freeze and blacks out periodically and a lot of filtering on videos until fully loaded. Can be slow to load at times. Why am I renting programs like Office when I should be able to purchase? A little difficult to sync from my point of view, but then, I'm old. Maybe a youngster knows how to do this.The programmers weren't thinking of Grannie when they developed the screen and search tactics cause it ain't like my desktop. I am still trying to find the mac number. A couple of things I set up promptly got erased after using them a couple of times. ??? My mailbox was one of those. On a brighter note: Graphics are awesome; the number of windows that can be opened is great. Split screen option is super, too. Pen And Drawing is a wonderful addition, although, it's easy for the magnetized pen to fall off. Where are the written hard copy instructions when you need it? Oh, yeah! On line where I can't read them because the screen is blacked out! Please!!! Instructions and troubleshooting enclosed in the box, please. Cliff note style would be great. Some of the issues I have could be related to my lack of understanding technology, although I try to get it. It is getting easier but i have to "practice", a lot! It seems I need a few college programming classes and hours of time to understand and operate this device. I find it easier to use my phone, by a longshot. It's still a good product. However, there is a learning curve to go with it, too. Now maybe some of my problems come from the fact I'm not the sharpest tool in the shed when it come to the technogizmo stuff. But for this kind of cash, it should be close to perfection and as easy as eating pie. I am positive MS will improve it by the next generation. Please, remember. This is only my experience and my observations. It could be a whole different ballgame for you.

    I would recommend this to a friend