Main Content

Customer Ratings & Reviews

Microsoft - Surface Pro 4 - 12.3" - 256GB - Intel Core i5 - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 1899 reviews

94%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 1,899 Reviews
  • Rating: 4 out of 5 stars

    Fast and powerful device that still leads the way

    Posted
    omegafiler
    • My Best Buy® Elite MemberElite Member

    I originally purchased the Surface Pro 3 when it came out, but ended up returning it due to thermal throttling and other issues. It simply didn't live up to my expectations for a premium device. So how does this one fare? Let's find out. PROS: + Excellent display + Fast i5 Skylake CPU + Runs cooler & no more throttling + Loud & great sounding speakers + Thinner & lighter than before + Excellent kick-stand + Great touchpad & keyboard + Much improved pen support + Solid build quality CONS: - Noisy CPU Fan - Mediocre battery life - Expensive, especially at higher trim levels - Many bugs at launch - No USB 3.1 or USB-C Ports - Minor light bleed DISPLAY Whether you are comparing this to the previous SP3 or any other notebook/tablet, the first thing you’ll notice is the excellent display. Everything is super crisp, sharp, good contrast ratio, and nice color accuracy. Viewing angles are also expectedly solid. They’ve gone with a decidedly cooler color temperature. Not my personal preference, but it works. There is however some minor light bleed at the bottom in one spot. On a black screen with brightness turned up, you’ll also see more IPS glow that you’d like. The good news is that for most use, you’ll never notice. However, with its 3:2 aspect ratio, watching movies and such all but guarantee you’ll have black bars on the top and bottom. Which does nothing to help hide minor defects such as light bleed. Although I will say it is very minor and far improved from the previous SP3. Microsoft went with the IGZO display made by Samsung. They licensed the tech from Sharp. Dell uses the Sharp IGZO displays on most high-end models and they do a slightly better job at it. Their colors are a bit more vibrant, no light bleed, and warmer color temp. That’s something you probably wouldn’t even notice unless side-by-side with a Sharp IGZO panel. Where on the SP4 during video playback at reduced brightness (50% or less), video can almost look dull or washed out. Upping brightness to 75% or higher virtually eliminates much of that. And not an issue on the desktop. In either case, IGZO tech was good choice. And the vast majority of users will have zero complaints. It’s a great screen and one I enjoy using. PERFORMANCE & NOISE I opted for the i5, 256GB, 8GB RAM model. For my use, I could have gotten away with the Core M. And that was actually my first choice. However, in the age of memory hungry apps and chrome tabs, 8GB of RAM simply won’t do. Which I suppose is Microsoft’s plan by offering the M3 with only 4GB of RAM. Up-sell all the way, it seems. With that said, the latest i5 Skylake CPU performs like a champ. Combined with a new improved liquid/fan cooled heatsink and CPU efficiencies, there has been no thermal throttling that I’ve seen. The chassis rarely gets much above 100 degrees when pushed. Although when you do use that power, the CPU fan will make itself known. Copying files, installing apps, or any other CPU/GPU intensive tasks will heat things up quickly. And as such, you’ve got a noisy little fan, which at high RPM. is hard to ignore. Fortunately, for most of my “normal” use, the fan usually stays off. Which works just fine for me. BATTERY LIFE The Skylake CPU offers around 5-10% battery life improvement over broadwell. Which is great news, until you learn that Microsoft shaved around 9% battery capacity in the name of weight loss and going thin. They also needed a bit of room for the new heatsink. While I did list that as a pro, I also listed battery life as somewhat of a con. Personally, I’d take battery life and live with weight/thickness. We’re not talking about much. But it was their choice and we get to live with it. But how much battery life are we talking about? For my test I ran a LOTR 4K trailer in a loop. I kept brightness at 75% and speakers at about 50%. As noted above, video playback does look best at 75% or higher. Based on that test, I was looking at just over 6 ½ hours run time. For my “normal” desktop use, which includes less brightness (25-50%) lots of browsing, e-mail, and you-tube, resulted in closer to 5-6 hours of actual usage. CPU tends to run higher with actual use than video playback. Not great, but not horrible. It’s all about your use cases and ultimately, expectations. KEYBOARD & TOUCHPAD After seeing how thin the keyboard is, you probably wouldn’t expect a whole lot from it. But after quite a bit of time with it, I’ve come to appreciate how well this thin backlit keyboard actually works. Key travel is on the shallow side, but there is descent physical, and audible feedback. Naturally typing this review on said keyboard, I’m finding no issues with regard to speed and accuracy. And that’s even in “lap mode” where the keyboard is propped up via magnets on the screen, for added support. There is a bit of a hollow sound/feel as you type. That mostly goes away when lying flat on a desk. In either case, it’s a pretty good tablet keyboard. In other words, yes, there are always better keyboards. They just won’t be this thin and light. The touchpad is much improved from the previous SP3. It’s much larger, more precise, and accurate. To my fingers I’m finding it to work as well as the best out there. With its glass surface, it’s a pleasure to use. I even find I sometimes skip using the surface mouse just because it’s so nice to use. SOUND The speakers usually get neglected in notebook and tablet designs. They stick them on the back or bottom and hope you’ll use headphones. Not so with the SP4. They’re at the top and are forward facing. The way they should be. And they sound surprisingly good. They are very loud, have good depth, range, and are pleasing to listen to. Or if you’d like, headphones are still an option. But if a small group of people need to hear something on your tablet, no problem there. PEN INPUT My handwriting sucks and I don’t like to draw. Now that that we’ve got that out of the way, let’s talk about the pen. Yes, I’m one of those folks who bought a surface with no intention of using the pen, save for the occasional document signing. But I’ll still provide my input. I completed some testing with the pen and really did find it to work very well. It has better traction, response, and accuracy than with the old one. There is just enough friction to help you feel like you’re writing on a more traditional surface. Feedback is important. It’s still nothing like paper, despite some claims. To me, it’s more of a whiteboard. You’re still writing on a glass surface, and that isn’t changing. DAILY 2-IN-1 USAGE My day-to-day activities can include a wide range of tasks. But usually revolves around more traditional things, such as several chrome tabs, YouTube, e-mail, webex, office apps, and other related items. For these fun tasks, I really have no complaints at all. But if you have to push it, such as hoping on a long VOIP call, transfer data, or do some light gaming, that CPU fan can get rather annoying. Otherwise, I do find it rather nice being able to flip back or remove the keyboard, hop on the couch, and just surf via finger input in tablet-only mode. Keep in mind you aren’t going to get the same Android/IOS experience with Windows 10. This is still full Windows, which has very few tablet-optimized apps. But the screen is closer to you with the keyboard out of the way; making for a more involving experience. Something that these new 2-in-1 devices can’t always get right. And the SP4 has all but mastered this multi-function approach. Yes, you do make some minor sacrifices. You pretty much have to fold things up when you want to move elsewhere. Can’t just grab the keyboard and walk away. The super handy kick-stand does always need to be opened/closed/adjusted, in addition to opening the keyboard cover, anywhere you go. So there are extra “steps.” And while the keyboard is great, it’s still can’t beat the best notebook keyboards out there. And no, I haven’t had any real issues in lap mode. It’s different than a normal notebook, but you’ll quickly adjust to it. It just doesn’t balance well on one leg, for example; so once again, minor adjustments in use are called for. CONCLUSION The Surface Pro 4 is an expensive device. To have any issues, some may say, is unacceptable. Unfortunately, that’s just the way things are. If you can live with a few minor bugs and want/need the 2-in-1 tablet & laptop capabilities of the SP4, I consider it highly recommended. Especially if you actually want to use the pen. But for everybody else, you may want to reconsider what you really want out of your premium portable computing device. As you may simply be better served by a traditional Ultrabook, which don’t require any tablet-like compromises, no matter how minor they are. And probably cheaper too.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    One of the best computers on the market

    Posted
    Pablo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 500 ContributorTop 500 Contributor

    I am a longtime Mac user but have dabbled in Windows PCs here and there. It started when Microsoft released the Surface Pro 2. I liked the tablet but it was thicker than my MacBook Pro, weighed the same, was less powerful, and didn't last as long on a single charge. So I returned it in the hopes that Microsoft would come out with something later. I purchased a Surface 3 but it was painfully slow (due to the processor and the fact that it didn't have SSD storage but rather slower eMMC). So I returned that. I didn't go with the Surface Pro 3 as the Surface Pro 4 was just a month away from being released, I also thought I could get away with doing all of my work with a PC that used an Atom CPU. I skipped out on the Surface Pro 4 as there were a bunch of issues when it first launched. People weren't able to put theirs in sleep mode, batteries were draining, screen quality had taken a hit due to excess light bleed, etc. Windows 10 was also rather buggy when it first came out and that just added to the problems that the Surface Pro 4 had. Fast forward to a little over a year and the Surface Pro 4 has become a solid tablet, notebook, and even a desktop. I had thought about waiting for the Surface Pro 5 but the release date for that is still unknown. The hardware improvements in Intel's next generation aren't all that great either. The CPU is going to see (maybe) a 10% increase in performance. The graphics will see a marginal (50-60%) increase in performance and battery life will increase by 10% at most. So yeah, there isn't really anything there for me especially since I don't have any 4K monitors and the current Intel hardware is more than capable of playing back 4K videos (though not h.265 4K videos). After using the Surface Pro 4 for two weeks, I decided to sell my MacBook Pro. Not only was the Surface Pro 4 just as powerful as the 13" retina MacBook Pro it was replacing but it was thinner, 1lb lighter, had a screen of equal or better quality, and had way more features like touchscreen and the Surface Pen. The only aspect that wasn't as good is the battery life. It's just OK whereas my MacBook Pro was awesome but I'll get to the battery life later. I have owned my Surface Pro 4 for two months now and wanted to offer some insight, mainly for people who are switching from a Mac (and who were disappointed with the new MacBook Pr announcement) but also as just a general review for a PC. The first thing I noticed about the Surface Pro 4 (SP4) was how thin and light it is. The SP4 is comfortable enough to hold as a tablet or use as a notebook. I often find myself flipping the Type Cover back and using the SP4 with the kickstand open so it's in a "tent" mode, that works best when I'm just messing around on the internet and using my SP4 in my lap. The SP4 is so thin that it fits in all of the tablet compartments in my messenger bag and backpack, these are compartments designed for an iPad. The first thing I noticed about switching was the inclusion of Windows Hello. I highly recommend that people set this up. It uses the front facing camera (which is both a standard webcam and has IR sensors) to log you into your system so you don't have to type your password or PIN number out every time. It takes about a second for the camera to recognize me and I'm logged in. I have even trained the camera to recognize me with and without my glasses. I also have the Type Cover with the fingerprint sensor but I continually rely on the front camera for logging in. The second thing I noticed was the Pen. It is a truly remarkable accessory and I couldn't imagine using a Surface without one. The Pen is magnetic and Microsoft built magnets into the sides of the SP4. All I do is clip it on the left side of my SP4 (the magnet seems stronger on the left side) and I can move around my house or take my SP4 to a meeting. The Pen hangs on securely and is ready instantly whenever I am. I have it setup so that clicking the end-button brings up OneNote and the end also acts as an eraser. You can use the Pen in any app or program though only certain ones actually take advantage of it (like drawing or photo editing apps/programs). You can even use it as a mouse or finger replacement. The charging port is magnetic and this is a nice addition, unlike how Apple reverted away from their awesome magnetic charger. It means that you can accidentally kick the power cord and your Surface won't go anywhere. It also means that the cable pretty much plugs itself in, you just need to get it near the power. I purchased the Surface Dock to go along with my SP4 and I highly recommend it. The Surface Dock charges the SP4 while also adding 4 full USB3.0 ports, an ethernet port, 3.5mm audio input, 3.5mm audio output, and two mini-Displayports capable of video and audio output. Whenever I come home, I plug in a single magnetic cable into my SP4 and it becomes my desktop hooked up to two external monitors (one is 1920X1080, the other is a 21:9 monitor at 2560X1080p), a Bluetooth keyboard and mouse, an external Blu-ray drive, two external hard drives, and my sound system. The SP4's display remains active too giving me a total of three displays (though I only use it for a few things as 12.3" is much smaller than my two monitors). The Intel Core i5 CPU and integrated graphics are more than powerful enough to drive all three displays without any form of stutter. I can playback 1080p and 4K videos on any monitor without a hitch. The 8GB of RAM in my SP4 lets me have multiple tabs open in Chrome with iTunes, Microsoft Word, Microsoft Excel, and code executing MATLAB all open in the background while still maintaining smooth operation. I setup Cortana to turn on vocally (even though some people advised against it), I have location services enabled, and I have automatic brightness turned off. My battery life is serviceable but it could be better. When using Edge (I don't recommend using Chrome while on the battery), I normally get about 6 hours of internet browsing. This includes me browsing media heavy websites, playing some HTML5 h.264 videos, and reading through news websites featuring a lot of tech. That's OK but my MacBook Pro (MBP) used to get 9 hours of battery life doing that. I can get a solid 9 hours of video playback time out of my SP4. That's playing h.264 videos stored on a microSDXC card using the built-in app while having Wi-fi turned off and Bluetooth turned on, with the screen brightness set to ~60%. That's not bad at all but, under those same conditions, my MBP would easily get 11 hours and often push the 12 hour mark. Lastly, my SP4 will get 5 hours of work done. That's a mixture between using Office, MATLAB, and browsing the web. It's not bad but not great. Again, my MBP would get 7-8 hours of solid work per charge. That is my only issue with the SP4 but the current battery life is enough for me to get through meetings and some work during the day before needing to be plugged it. It would be nice if I didn't have to take the charger to work but it's small enough that is isn't an inconvenience to pack it. The last thing I want to talk about is Windows 10. It has come a long way and I truly enjoy using it. I like how it switches between Tablet and Desktop modes automatically based on how the Type Cover is positioned or if it's even plugged in. I haven't had any crashes and touch input has been accurate. The search function is above and beyond what's available in macOS as you can search for anything in the start bar whether it's for a file, program, setting, feature, or even something on the web like the weather, news highlights, the score to a game, etc. It has become a lot more robust than what was offered in Windows 8.1 and what Apple has in macOS. The only downside is that it takes the SP4 a solid 1-1.5 days to index everything stored on it but, after that, things run smoothly. I also like Cortana more than Siri. She understands natural language better and I don't have to keep hitting a button to wake her up. Simply saying "hey, Cortana!" is enough. She can even open programs or change settings through verbal ques. The only thing I truly miss from macOS is iMessage. I have an iPhone and friends with iPhones, having access to iMessage on my Mac was a luxury. I could respond to texts (even from non-iPhones) through iMessage on my Mac, it meant I didn't have to dig out my iPhone or go find it (if I left it in another room) just to text someone back. I could also take FaceTime and regular calls through my MBP without having my iPhone on me. That level of integration is nice. I have heard that Windows does something similar with other Windows Phones but I don't have a Windows Phone, I don't want a Windows Phone, and I can't have a Windows Phone (they don't support Verizon). Other than that, I am pleased with Windows. All-in-all, the Surface Pro 4 is a solid PC. The battery life holds it back a bit but it runs full Intel hardware (there is an option for a Core m3 CPU but I recommend the Core i5), a full desktop OS, and has great accessories to back it up like the Pen, Type Cover, and dock. Microsoft has established an accessory ecosystem for the Surface Pro giving you plenty of sleeve, Type Cover, Pen, skin, screen protector, mouse, and keyboard options. I highly recommend the Surface Pro 4 for college students (taking notes in OneNote is a lot easier than typing them out especially if you are studying math or engineering), people who want a thin and light tablet that can replace a PC, people who were disappointed with the latest MacBook Pro, or generally anyone who wants a solid PC that has the best Pen support on the market.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Unfinished Product at a Premium Price

    Posted
    bestbuygameguy
    • My Best Buy® Elite MemberElite Member

    I bought my SP4 on launch day and have been disappointed from the start. It seems that they thought it was a better idea to get the product out there before the holidays rather than actually finishing the work and presenting a polished, fourth-generation product. The only reason I've kept mine is because I was lead on by promised fixes that still haven't arrived, and consequently missed my return window. I really, really want to like this device, but there's several things stopping that from happening. Pros: - Gorgeous looking screen - Durable and good looking device - Extremely portable with an equally portable charger - The optional keyboard is very nice: good key travel, backlighting, very thin and acts a screen cover (cons are that it's not actually "optional" to make the SP4 the tablet that can replace your laptop as advertised, and the added cost) - Touchscreen and pen are nice, although I personally don't find many chances to use them in Windows 10 yet. Cons: - I don't feel comfortable leaving the product in sleep mode for more than a few hours because it still gets overly hot while sleeping (a launch day flaw that still hasn't seen a resolution). - When I have used sleep mode, I have to make a point not to put the device to sleep by closing the cover. When I do this my tablet will not wake up. I have to hold the power button for close to 30 seconds and at that point it's a reset and I've lost what I was working on. - After display driver "fixes" the graphics capabilities of the tablet decreased noticeably. I know this product isn't for gaming, but after the updates occurred, the settings I had things at were choppy and no longer fluid as before. - It feels necessary to reboot every couple hours because this device and Windows 10 don't seem to be meant for each other. I get blue screens of death while browsing the web and many times video streaming sites encounter playback errors more and more frequently until I reboot. Conversely, my colleague with an SP3 loves the Windows 8.1 experience and does not have these issues. - The SP4 still has the same known audio issue from the SP3. Plug in headphones and sometimes they will not be recognized, or audio will play through both the headphones and speakers, or system sounds come through the headphones but applications will not have audio until you play with the sound mixer or reboot. - The touchpad on the keyboard accessory frequently cuts out after coming out of sleep mode and I either have to use the pen for clicking until it decides to work again (or just reboot). I work in server infrastructure and have always been around computers so it takes a lot to make me happy with a computer. In the past I've had 3 different laptops, and also built my own desktop with good luck in each case. I wasn't sure what manufacturers I could trust at this point in time and I put my trust in Microsoft. Unfortunately this case really is the worst user experience I've ever had, hands down. I hope the fifth generation of this product will be more thoroughly tested prior to hitting store shelves. If I was given the opportunity to return my Surface Pro 4 for a refund today, I probably would. But as I stated before, I really want to like this device so I'd prefer that fixes be delivered so I could be happy with it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Pre-release, SP3 vs. SP4

    Posted
    Caoimhe
    • My Best Buy® Elite MemberElite Member

    With the pending release of the Surface Pro 4, I knew I had to get either this or the previous model (The Surface Pro 3). I have a work-issued SP3 which I love, and I've been to several stores to try out the 4 before release. Both are amazing machines. But which one suits you best? It comes down to how you're really going to be using the device. I ended up going for the 4, but here is my comparison: Both have the following: -Extremely well-sized design. The body dimensions are close to identical, with the 4 only being a teensy bit thinner. It isn't enough that you'd really notice it unless you compared them side-by-side. This said, both are a fantastic size that fits in my purse but still has enough screen that I can read and work on the computer without difficulty. -Natural pen experience. Both devices are fantastic to write and draw with. I use the Surface for art -- Photoshop, Paint Tool Sai, Illustrator, etc. and the pen is better than any drawing tablet attachment I have tried. Both models are totally usable for this purpose. -Awesome battery life. I have left my SP3 on for over a week in sleep mode and come back to 20% battery remaining. It lasts me all day, from when I leave my house for class, until I get home from work 12 hours later. The battery life of both devices is advertised as 9 hours, but with sleep mode thrown in and Windows 10's battery saving mode available, you can get more out of it. -Good/fast processing. While the entry-level model of the SP3 was a bit pricey in my opinion for an i3, the i5 4gb model worked amazingly, thanks to both the solid state drive and the processor itself. The i5/256gb/8gb model is the sweet spot for me, though, with a perfect amount of RAM and storage for an average to above-average user. The SP4 should be faster, but I'll get to that in a moment. -Compatibility wth new surface products. The SP3 keyboard and pen and docking station work on the SP4, and vice-versa. So even if you get the older model, you aren't going to be out of luck if you lose your pen in a year. SP4 benefits: -Smaller screen bezel. When drawing, I tend to bump the windows logo button on the SP3 fairly often, which can be annoying. The 4 ditches this and allows freedom to rest your hand much more comfortably on the screen. -comes with the better pen right off the bat. While i prefer the slightly thinner SP3 pen's feel in my hand and the new rubber eraser isnt huge for me, it definitely feels more like pen and paper and the pressure sensitivity difference is apparent. -better processors. While the SP3s had the 4th gens, the 4s have 6th. This powers the better screen and allows them to run faster. There are other differences but this is just a quick overview. I ended up ordering the 4 but you cant go wrong on a 3 if you get a good deal.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Device With Some Issues

    Posted
    mikeheel
    • My Best Buy® Elite MemberElite Member
    • Top 50 ContributorTop 50 Contributor

    I was an early adapter to the Surface Pro line, having purchased an original Pro as soon as they came out. I still have that first-gen model as well as my current Surface Pro 4 with i5 processor and 256GB memory. The form factor of the Pro 4 is substantially more useful. The table is thinner, lighter, and more comfortable to hold. The larger screen is rich and beautiful. Sound quality is decent. The pen is much improved over the original and is a useful tool. While the 3.2 ratio may not be ideal for watching movies and video, I don't mind it. My primary use is for work, and the 3.2 ratio works very well in that setting. I use mine with a Type Cover, although I'm very interested in the new Brydge Keyboard and plan to try one of them soon. The current Type Cover is miles ahead of the old Type Cover. Of course, it still lags behind laptop keyboards, but it is excellent for what it is - a thin cover that doubles as a keyboard. The trackpad is actually glass and works very smoothly, although it is too cramped. I generally resort to a BT mouse or using the pen. Speaking of the Type Cover, yes, I am able to use it on my lap. It is not uncomfortable. However, it is not as stable as a pure laptop, and the keyboard is more cramped than a pure laptop. Although the new Type Cover is an improvement, I wish they had rounded the top edges of the keys to make typing by feel just a tad easier. Basic specs: CPU: 2.4GHz Intel Core i5-6300U (dual-core, 3MB cache, up to 3GHz with Turbo Boost) Graphics: Intel HD Graphics 520 RAM: 8GB LPDDR3 Screen: 12.3-inch, 2,736 x 1,824 PixelSense display (Contrast ratio: 1,300:1, 100% sRGB color, 10-point multi-touch, 3:2 aspect ratio) Storage: 256GB SSD (PCIe 3.0) Ports: 1x USB 3.0, mini DisplayPort, microSD card reader (UHS-I), headphone/mic jack Connectivity: 802.11ac Wi-Fi (2 x 2 MIMO), Bluetooth 4.0 (Low Energy) Cameras: 8MP rear-facing, auto-focus camera (1080p HD); 5MP front-facing, 1080p HD camera Weight: 1.73 pounds Size: 11.5 x 7.93 x 0.36 inches (W x D x H) Speed and power are impressive. The SP4 easily bests most competitors in the same price range and can easily be used as a desktop replacement. Several of my coworkers have the dock for their SP4s and use them as their only computers. Battery life, on the other hand, is less than impressive. This has been an issue for the Surface Pro line since day one, and it is still a frustration, particularly when traveling. Admittedly, though, the battery does last longer than before. My other gripe is about Windows 10. The hamburger menus and such are just more of an eye strain on smaller screens than Windows 8 was. And tablet mode is much worse in W10 than it was in W8, IMO. Also, from time to time, updates fail to install. At least W10 is past the initial debilitating issues that crippled both the SP4 and the Surface Book upon initial release. And while I generally like W10, it can still be annoying and seems to have more issues than prior versions of the OS did. All-in-all, the SP4 is an excellent device, and I feel confident recommending it. However, there are also some very strong competing 2-in-1 devices that may better suit your use pattern. If you primarily use it for typing or as a laptop, I would suggest you try one of the new 2-in-1 options (note, the Brydge keyboard I mentioned above is supposed to make the SP4 function like a laptop, so the SP4 may still end up on top, if that works as promised). If you split your world between tablet and desktop dock and want a more portable device, the SP4 is probably your best bet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love it, but it has glitches

    Posted
    SurfaceProUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had my Surface Pro for about 6 weeks now, and I have to say that I really love it, and would buy it all over again. However, I have had a few problems with it, which is why I'm giving it the 4 stars. The device I currently have is not the one I bought in Best Buy. I had that one for over a month, and ran into numerous problems and glitches - Here's a list of some of the issues I had: - Every once in a while certain functions would stop working. For example, the keyboard stopped working. I had to unplug it from the tablet, and then reattach it to get it going again. The OneNote button didn't work another time. I had to reboot the device to get it to work. - For a while the device would not turn on after being in "sleep" mode. The keyboard would light up, but the device wouldn't work. It was only after doing a reboot (pushing the "on" button for 30 seconds) that the device would work again. - When in sleep mode, the computer would not really "sleep." Instead, it would heat up, and by the next morning, my battery would be almost dead or dead. - After some searching, it seems Windows Hello was a source of some of the problems I was experiencing. However, I loved the feature so much (It was annoying having to put in a password or pin to log in) that I just got into a habit of turning the computer off. The biggest problem occurred when I purchased a micro-SD card. When I put it in, the card would not read. Originally I thought it was a compatibility issue; but I was able to contact Microsoft Online support, and, to make a long story short, they determined that my device had a hardware issue. I was sent a new device within a week (I sent my defective one back to them). I was *very* satisfied with the way Microsoft tech support handled my problem. Their online support (I used the chat) was very accessible and very helpful. My current Surface Pro also has a few glitches as well... The Pen sometimes does not work after coming out of sleep mode, and I have to detach and re-attach the keyboard sometimes to get it working as well. However, even with these problems, I have to say that I *really* love the computer, and I would probably consider my problems to be minor compared with the benefits I receive from having it. I am a fan of Windows Hello, and hope/expect that Microsoft will be able to resolve the glitches eventually. The pen is fantastic, and I use it regularly in OneNote. The computer is incredibly mobile, and I can do anything on this device that I would do on a normal computer, which is a big plus. I also got the Wireless Display Adapter, which projects my computer easily to my TV screen. Overall, I would recommend this to a friend. As I said earlier, I'm only giving it 4 stars because of those issues I mentioned earlier. However, the problems do not detract from the fact that I would buy this again, even knowing what I know now about its problems.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Updated review after 3 months

    Posted
    stolireef
    • My Best Buy® Elite MemberElite Member

    This is an updated review of the MS Surface 4 with I5, 8GB RAM and 256 GB SSD. My overall experience with the Surface has been positive however, this is not a system for the faint of heart or the computer novice. It is cutting edge tech and as such, is not bug free. The sleep issues are well known and I can only hope that MS gets around to finding a fix. So, after very heavy usage for the past few months both on a business production level and on a consumer consumption level, here are my thoughts (in no particular order). 1. Fix the sleep issues. This is a real problem from a productivity perspective. I shouldn't have to do a hard reboot to bring my computer back up after it falls asleep. I basically turned off sleep when it's plugged in to resolve the problem. 2. The screen is absolutely fantastic but you may want to play around with resolution settings for the best experience (depending upon your eyesight. 3. Don't buy this without the keyboard but skip the fingerprint reader. MS facial recognition works flawlessly in almost any light. 4. The pen works nicely but I'm an infrequent user. My daughter is an artist and had a ball playing with it once we got the settings to her preferences. The different tips make a big difference as well. 5. Do buy the MS dock. It's a no-brainer to set up, allows multiple monitors, keyboards, etc. 6. MS, are you listening. Very few monitors come with a mini-display port and the dongles are stupid expensive. For those of you who don't know what I'm talking about, if you get the dock, you need to get dongles that convert either the VGA or HDMI inputs on your monitor to a mini-display port. At $25-$30 a piece, it was an unnecessary and annoying expense. 7. Speaking of monitors, I have no problem driving two 23" monitors in addition to the surface display. It's not a gaming system, but for productivity (spreadsheets, databases, etc.) it doesn't miss a beat. 8. Sound is way better than I expected. You're not going to be DJ'ing any parties without external speakers, but for personal use, they are quite good. 9. Windows 10 is a big step up from 8.1 but it still leans towards productivity over consumption and mouse/keyboard interface over touch. I don't see this as a negative but if your looking for either an IPad or Android tablet experience, this isn't for you. 10. The system does get a warm when driving it hard. That said, it hasn't been uncomfortable on my lap. 11. The (sold separately...grrr) keyboard is very good but don't compare it to a normal laptop keyboard. 12. Kickstand works well but beware of lapability with the keyboard. OK on a plane seatback table but not nearly as good as a normal laptop. 13. Fit and finish are flawless. Very well made. Overall, I'd recommend this to a friend who has some specific needs. You don't want to carry separate consumption and productivity devices, you don't freak out every time there's a little glitch in the matrix, you aren't afraid of playing with settings, etc. Oh, and you have deep pockets for the peripherals. I just purchased a top of the line Lenovo Yoga 900 (16 GB, I7, 512 MB) and at first blush, if I were to do it again, I'd go in that direction. I'll post a review of that system after I've played with it a little more.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Hugh Disappointment

    Posted
    3Bikes
    • My Best Buy® Elite Plus MemberElite Plus Member

    As a happy owner of a Surface 3 I decided to purchase a Pro 4, thinking it would could only be better. I was wrong. The Surface Pro 4 has significant power management and other problems, as has been reported at http://betanews.com/2016/01/30/microsoft-is-still-working-to-fix-surface-book-and-surface-pro-4-power-management-problems/, and many other places. Microsoft has acknowledged these problems on its support forums, but has been slow to fix them. In the meantime, the machine runs hot, even while in sleep mode, which causes the fan, which is rather noisy, to run more often than it probably should. Battery life between charges is poor. It is sometimes difficult to wake the machine from sleep. Windows Hello, which enables one to sign into the machine using facial recognition or the fingerprint reader that is built into the more expensive version of the type cover, was one of the features that induced me to buy the machine. But I turned Hello off because it seemed to make the power management problem even worse. I made 3 or 4 calls to Microsoft tech support for help. These were directed to a call center in the Philippines, and the first few calls got dropped due to telecommunications problems. The first few technical analysts were not helpful or particularly patient in any event. The last analyst I spoke to was extremely patient and really did try to be helpful, but really could not because - as I later determined - Microsoft did not yet have a fix for the problems. (I suspect Microsoft did not even inform its help desk analysts that it knew about the problem and was working on a fix.) I visited the Geek Squad at my local Best Buy and they were not particularly helpful either. I also have a Mac (indeed have had several) and my experience with Apple tech support has been far superior. I would have returned the SP4 for a refund but, given the time and effort I had already expended installing software I decided to cross my fingers and wait for Microsoft and/or Intel to issue fixes. In the meantime, I have set the machine to hibernate rather than sleep when I close the type cover. This obviates the problem of overheating while asleep, and sometime failing to wake from sleep, but at the cost of convenience, since the machine wakes more slowly from hibernation. I am deeply disappointed in this machine. It seems to have great potential, but Microsoft should never have launched it with such significant bugs. But I am also disappointed with Microsoft tech support and with the Best Buy Geek Squad. Neither has performed well in assisting me and neither can hold a candle to Apple tech support. If you don't need the Windows OS this alone is a great reason to buy a Mac.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Alpha quality product with a premium price

    Posted
    dlab79

    I really like the Surface line, but this product just feels like it's not ready to be sold to consumers. The problem is there are to many bugs with this product to charge what they are charging for it. I tried for 2 weeks to make the surface pro 4 stable, and reliable but I couldn't get it to work. Here is the list of issues I had with it since purchasing it: * Battery life drain. I would be lucky to get 4 hours out of this product even after Microsoft pushed out multiple updates to keep trying to fix the issue. When you put it in sleep mode it drains the battery at a rate of 5% an hour. There's no reason for this, especially when they advertise 9 hours of battery. * The keyboard would stop working and not accept input from the track pad or keys. * By default the surface came with enhanced pointer precision turned off which made the track pad unusable. It kept turning off every now and then for no reason. * Video card would crash constantly. It would recover but you would see an error in the notification on the right hand side. * There is scaling issues when connected to an external monitor. Text in certain apps look fuzzy and are unreadable. * High DPI confusion would happen all of a sudden, you could use it and it would go from 200% scaling to 100%. You wouldn't even be able to read it. * Flickering display in certain lighting condtions, an update made this better but it still wasn't fixed completely. With Firmware updates coming weekly, it's obvious this product needed more time. If Microsoft could fix the issues above then I would recommend this hands down. However, with the problems this product is having right now I can't recommend the surface pro 4. Microsoft can not charge premium prices for an unfinished product.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Overpriced but Good

    Posted
    NewProUser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was looking for an i5 based ultra portable replacement for my aging HP netbook. I was torn between an 11.6 inch display for portability and a 13.3 inch screen for readability. The 12.3 inch screen of the Surface Pro 4 is the perfect compromise. The unit weighs less than 2 lbs with the keyboard and is very compact and portable. The screen has amazing resolution, color accuracy, contrast, and brightness. The keyboard which I purchased separately is excellent - I provided a review elsewhere and gave it 5 stars. I'm hoping that by buying Microsoft hardware, I'll have fewer software compatibility problems (drivers, WiFI, etc) than have been reported with competing notebook products. I'm still learning how to use the SP4 and there are a few quirks with Windows 10 I don't understand. For example, the pen behaves differently than finger touch for reasons that aren't clear. For example, some screens you cannot scroll with the pen, others you can. Some icons won't respond to finger touch but will respond to the pen touch. The hardware is sound but the software was poorly installed. It appears Microsoft lacks quality control. My unit (and many others I have read) had no app installed to operate the camera (or it was corrupted). When I tried to download it from the Microsoft store, it said it was already installed on my machine. I spent 3.5 hours on the phone with Microsoft in two sessions (got disconnected the first time after an hour) and they had to do a complete reinstall of Windows 10 to rectify the problem, which they did, and now I'm very pleased with the Surface Pro. There are still bugs in Windows 10 and OneDrive that I find very frustrating but that's a topic for another review. I use my SP4 for teaching and PowerPoint presentations a lot. It is more versatile and easier to handle (thinner, lighter) than other 2-in-1 units. A second USB slot would have been a nice feature so you don't have to carry around a USB hub when you want to plug in multiple devices. The battery meter that tells you how much time you have left is less accurate than my daily horoscope. In the space of a half hour it will yield predictions of anywhere from 2 to almost 7 hours on a full charge. So I can't give an accurate report of typical battery life. My best estimate is 4-5 hours using the recommended setting for screen intensity, which is a bit disappointing, perhaps longer if you dim the screen. Another disappointment was having to purchase the keyboard separately from the tablet. The keyboard is an essential component and charging an extra 130 dollars makes an already overpriced product worse. In my opinion, the product is priced 25% over fair value. Overall, I am very pleased with the product, now that most of the major software problems are resolved, but the price leaves a tinge of buyer's remorse lingering in the background to spoil an otherwise great experience, so I took off one star for price vs value.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great laptop, poor tablet.

    Posted
    kx81
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'll start out with what I liked most: The kickstand was the best feature of the SP4. I could set it anywhere and have it propped up without the need for a case (I hate cases). With the kickstand engaged and the keyboard attached, I was able to type effortlessly with it on my lap. As a laptop, meaning I would use the keyboard and trackpad with no screen touching involved, I loved the SP4. That is, unfortunately, as far as I can go in my praise of this product. Let me get this out of the way - the SP4 makes for a poor tablet, in my opinion. As an owner of an iPad Air 2, when both devices were sitting right next to each other, I would always grab my iPad because doing those simple 'grab 'n' go' tasks conducive to a tablet were quicker and easier on the iPad. This is likely due to iOS being much better for touch input than Windows 10, allowing it to be better suited to tasks such as that. I also found many issues with the product: The battery life was rather poor; the fans would kick in for no obvious reason - example: I had nothing except the NFL app running and, after a couple of minutes of using it, the fans got loud and didn't quite until I closed the app. Whether or not that's an issue with the app, the SP4, or just my SP4, I don't know, but it was awful as the fans were really loud and the device very hot during use of said app. Also, many a time was it that, upon waking the SP4 from sleep with the keyboard attached, the SP4 would not register movements on the trackpad or keyboard until I would disengage the keyboard and reattach it. Those are my main experiences with the SP4 durning the 1 week I kept it. I acknowledge the potential of the device. The hardware is there for it to be an awesome device. However, be it a faulty unit, buggy software, or the fact that the SP4 makes for a poor tablet (in comparison) ruining the point of a hybrid device, I was forced to return it. I felt that a hybrid device could be a game changer, that is, until I bought the SP4 and realized that, just because you can combine the two - tablet and laptop - doesn't mean you should if you don't have the software to compliment both, and whilst Windows 10 works great as a laptop, it makes for a poor touch device, in my opinion. And, yes, I did try 'tablet mode' but I didn't feel it improved the experience enough to warrant changing it every time I wanted to change the use of the device. Could I have kept the SP4 as a laptop and used my iPad Air 2 as my tablet? Sure, and I would have surely enjoyed that experience as both have a purpose and both would fit into my bag easily. However, for the cost of the SP4 as I had it - i5, 8gb RAM and 256gb SSD with the $130 keyboard - the cost was too much for a single-use item, particularly when the SP4 would not recognize that my keyboard was attached a few times a day. For over $1500 (with tax) I found that unacceptable.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Real Windows, Great Pen, Great Compatibility

    Posted
    Derek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Based on my experience so far: Pros: Great Pen - I am an artist and the Surface handles the pen great, I don't have to worry about my hand touching the screen and messing things up because the surface recognizes when the pen is close and only reads input from the tip, not your hand. I previously had an iPad that I never was able to find a good solution and the Surface does this well right out of the box. Real Windows: I've had no problem installing and running programs such as an older MS Office, older Photoshop version, older Manga Studio, though the PS and Manga icons were very small due to the current high resolution. You'll might want current versions of these programs if you use them often. It feels like a regular windows laptop when you use a keyboard and mouse, and the touch screen still works great. Or you can press the "Tablet Mode" icon and ditch the keyboard/mouse and use it like a tablet. Cons: It's bulkier than an iPad but only if you're used to an iPad - if you've only ever had laptops with attached keyboards then this is lighter and nice to detach the keyboard. No apple or android app store: This is more the PC world, not your android/apple world, so while there is a Windows Store with some popular apps, it is lacking the content from android and apple stores - if that is what you want you're better off with an android/apple tablet. My opinion though is that you can get better alternatives of most apps on a real Windows OS without the "in app purchases," from games to production. Best to weigh what you need and do some research on apps vs. software for windows if unsure. Overall: It's a bit pricey but I'm happy I sold my iPad and bought the Surface. I can do so many more things from work to play, use it as a real laptop or as a tablet - for me that's the best of both worlds and I don't mind it being a bit heavier than the iPad or not having a huge app store because I can install anything that runs on Windows.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Could be better...

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this because I was borrowing my brothers surface pro 4 to flesh out some touch screen bugs with a web-app I am working on. Turns out his touch screen/pen hardware"worked" but barely and was a hardware issue rather than a user created issue. Despite the commonly accepted adage that there will always be bugs with Microsoft's Windows because it has to support such a wide variety of devices, I counter with this. The Surface lineup is a Microsoft product and therefore, the operating system and hardware should work without issue to the same level of reliability as Mac OS and Apple computers do out of box. When Microsoft figures this out, they truly could have a "Mac Killer". Despite Microsoft's lack luster drive to create the best quality product they can, the surface pro 4 is an amazing device and is my only critique. It feels and looks far more luxurious than my 2016 Macbook Pro. The screen resolution and color accuracy is phenomenal. You will be hard pressed to find a better screen. Performance wise it does really well. It does get a bit warm when playing low requirement games. For games that require your hands on the device, it obviously gets hotter. The fans are also not loud at all so that's a huge plus. Playing Civilization V on it has proven to crash on me after a while though. I chalk that up more to a software issue than the computer itself causing the issue. My absolute favorite features are the touch/pen yes it's not perfect but touch is extremely responsive and fluid and the pen is absolutely fantastic. There is still visible parallax and lag but it is very minimal. I would say it's not up to the standards for designers but it is perfect for anyone needing to be productive. I use it to take screenshots of views of my apps and write notes on them and this feature is invaluable to me. To designers and artists, I say checkout the new Surface Pro devices. And here's the most convincing part about this device. It is now really cheap to buy now that Microsoft has released the new surface lineup which while better in every aspect than the Surface Pro 4, you still will not find a better device with similar features for a similar price. As a programmer/designer, I cannot say this will ever become my daily driver. But when it comes to crushing it in meetings, I'll never be without my SP4.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Perfect On-the Road Laptop replacement tablet

    Posted
    DrFola
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife and boys gave me an iPad Pro as my birthday gift but I opted to exchange this for a Surface Pro 4 based on high reviews from a close friend of mine. It's been over 5 years since I switched from all-things Microsoft for personal use to Apple products (iMac, iPad). However, I Have always considered iPad as a tablet and nothing more. Size wise, for a tablet, I felt that the iPad Pro was not too big and hence not practical to carry around. Additionally, I wasn't opened to substituting my existing iPad mini 3 (business) and iPad 2 (personal) for a huge tablet that runs the same OS as those. Enough about iPad. I found the Surface Pro 4 very aesthetically pleasing and functional. It runs desktop Windows 10 and allows me to use USB devices just like a regular computer. I also love the fact that I can install regular desktop applications meaning that I don't have to be limited to my desk when I want to use applications. The two issues I have had so far since I started using the Surface Pro are that it is difficult to wake the device up from sleep. You have to do a hard boot and that means loosing all your unsaved work at the time. This happens very frequently and the only way to avoid this is to ensure the device does not go to sleep. This is very annoying and frustrating for me. I took it in to Microsoft shop and the Tech updated some drivers that were not available in Windows Update. Since then the issue seems to have abated. The second issue is that the advertised battery life is totally false. Microsoft advertised 8-10hrs on standby. In my experience, it has been difficult to achieve 4-5 hours on standby even when there are no opened applications or background applications running. The Microsoft Tech pointed out that there may be upcoming Windows Update that addresses the battery life, so time will tell. I recommend this with some reservation due to the two issues above. I will be opened to increasing my rating if the issues are addressed by Microsoft.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Once I found the secret, it worked great

    Posted
    JB9413

    After I’d had my Surface for about 4 days I was ready to take it back. Now I am glad I kept it. Returning what I have purchased under any circumstance is something I’d rather not do. Numerous crashes, an unresponsive keyboard and mouse, a disappearing START menu, and other really bad tuff was happening. I was away on travel and had no way of getting the computer to respond. I accessed my backup tablet, searched GOOGLE, and found a way to get the keyboard and mouse to respond – disconnect the keyboard from the SURFACE, reconnect the keyboard and do a cold restart. That did the trick. I was back in business. At least I could navigate the cursor and type on the keyboard. Then there was the issue with the missing START menu and SEARCH function on the desktop. That was more of a challenge. I have had similar issues of “Why isn’t this thing working out of the box” with just about every other computer I have ever owned. I decided to opt for the more drastic measure which has worked in the past – a clean wipe (everything goes) and a fresh reinstall of Windows. But how, since the START Menu was not available. By reading I discovered that holding down the SHIFT key when restarting took me to where I needed to be to accomplish the REINSTALL windows option. That also meant all my programs would be wiped away, but I had no choice. So I took the chance and went through the process of reloading WINDOWS 10 through the CLOUD option. Long and tedious, but it worked. After reinstalling all the programs and files which I had backed up (files not programs), and learning how to use the mouse pad (super sensitive) I now have the laptop/tablet I was hoping for. I am happy that I did not return it. Much of what I did was not intuitive and I had to search for answers. But finally, I am where I was hoping I would be with this major purchase. I am glad I stuck it out. My advice, if you really like the speed of this machine and the quality of the graphics, as I do, stick it out, do some searching on-line for solutions to address what is happening, and most importantly, try the WINDOWS reload option (once you figure out how to do so when the START menu is unavailable [SHIFT/restart]). I now give this machine 5 stars because it meets my needs with great screen resolution and speed. As an aside, while the salespeople may be good at showing us where the products are on the shelf, problem solving is not one of their strong suits.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Todd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Back in 2012 I purchased an Alienware for gaming and schoolwork. Well the battery on that was terrible, and was absolutely embarrassing to take to classes. I've been searching for a tablet style laptop to replace it for school. It does exactly that. This Surface Pro 4 is such a great device. I highly advise it for taking notes, recording lectures, etc. I'm a pre-nursing major taking my last few pre-reqs and it has done wonders. When taking Anatomy and Physiology, it was so nice to be able to record lectures (using the Windows voice recording app), as well as taking notes (using OneNote 2016) which was my overall main reason for choosing this device. I love how I can just download the lecture PowerPoint files, convert them to OneNote by using the "Print to OneNote" option, and then simply write on them. The battery life is the biggest con for this device. Yeah, I can get about 5-6 hours out of it, but that isn't any web browsing and it's having the brightness set to lowest to medium. Being a pre-nursing major, my classes are 4 and a half hour lectures. This summer I'm taking two classes which go from 9am-9pm, so bringing the power cable will be a MUST for me. Also, I went with the i5/8GB/256GB version. It was on sale for one day, and I also had the chance to use my 10% off student discount. When I saw that price, I had to jump on it... I don't regret it one bit. This version is probably the best one for students. If just doing notes, etc, then an i5 is more than enough; there is no need for an i7 with those needs. After adding all accessories, I was surprised I spent this much. However, the Keyboard is recommended, and a screen protector AND case is a MUST for this device. With my reward points from purchasing this, I spent it on a ZAGG InvisibleShield HD Glass screen protector. It's definately worth the price of having Geek Squad install it. One con of using that screen protector is that it does decrease touch sensitivity a tiny bit. I have trouble zooming in and out in OneNote, as well as scrolling on website. I highly recommend that screen protector to keep the screen scratch free. As for the case, I ordered a UAG. Nice and sleek feel to it and keeps it very well protected. It does add weight, but worth the protection. Overall, I absolutely love this device. Definitely worth it for my schooling needs. Again, I highly advise a case and screen protector for this. I have recommended this device to so many friends and fellow classmates, but the price is the only thing that holds them back from purchasing any of these models.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Hardware Failure in 28 days

    Posted
    Mack
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I read a lot of reviews on this system before finally making the purchase. A lot of the lower rated reviews all commented about battery life and/or the system not waking up after it goes to sleep. However the system has been out for a bit, figured Microsoft has fixed these issues with updates. Every night I placed mine into sleep mode and never left the charging cable on because I wanted to see how well the battery life actually was. The battery life on my system seemed great, never had an issue where it drained itself overnight. However one day I left a Microsoft software running in the background, placed the unit into sleep mode and left it unplugged. Well the next day the system never woke up. Tried a bunch of forums, finally called Microsoft. They ran me through the same tasks I found on forums and we couldn't get it to wake. He pronounced it a hardware failure. Told me I had 3 options. I didn't want to mail it because I new I would not get a BRAND new one in return. I read on reviews that they send you an opened box or refurbished one, which I find unacceptable. After spending a good chunk of change on a premium system I wasn't going to except anything but a BRAND new one, especially because mine crapped out within 30 days. I travel for my job and had to travel 3hrs to the closest Microsoft store that had one in stock. They ended up giving me a brand new one but stated normally they don't do this because I bought it through Best Buy and there serial numbers/SKU don't match. I did not buy Geek Squads warranty. Microsoft told me if I did that, they couldn't do anything for me so I'm glad I did not purchase it. I did end up buying Microsoft extended warranty when picking up the new one. Overall, I really like the system. Its compact, fits in my OGIO Renegade backpack tablet pocket. The system I have is the 256gb, i5 8ram. It has all of the hardware I need to run my software. My new one from the Microsoft store seems to be running without any problems. Microsoft thinks I just got a faulty one, which does happen unfortunately. I give it 3 stars because I still approve of the overall system.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    powerful, lightweight tablet

    Posted
    malrod
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this after my mom bought it for herself to do her schoolwork. She hasn't been in school in 30 years and decided to go back to college. She really needed something light for traveling purposes and powerful like a laptop or desktop. After using it she fell in love with Win 10 Pro and Microsoft OneNote, where she keeps all of her notes organized by class/sections. With that being said, I'm in college as well and once I saw how she was utilizing her new tablet I went and bought one for myself too. I'm currently taking a database course and we have a project to design a database. I downloaded Oracle SQL Developer Data Modeler and it works flawless! It's great to use the pen to draw out your entities/tables and label them. Just recently I downloaded Adobe Illustrator CC which works FLAWLESS. I do want to mention I have the type cover and the arc touch bluetooth mouse which are great accessories. By having the pen, keyboard, and mouse, you really can do a lot because your accommodating to the way you use this product. Definitely recommend to anyone! Whether you're an artist, computer tech, this tablet is powerful as a laptop.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good not perfect

    Posted
    JonH
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall, the Surface is great and achieves what I need for regular office use with occasional, light graphic design. I use it as my desktop, with an extended monitor and bluetooth keyboard, and for travel. Speed is good, memory can handle lots of activity, screen looks beautiful, etc. Having switched from a Macbook, I think the touchscreen greatly improves the daily computing experience. It would be even more improved if Windows 10 was less complex and if the actual touchscreen sensitivity and accuracy were stronger. The typepad that came with the Surface Pro is really not OK for regular, everyday use, and it has stability issues when used on an airplane or train. I bought the Brydge 12.3 keyboard, which makes the set work more like a laptop but then somewhat negates any lightweight advantage. Also, I don't think any of these options have a trackpad even close to what Apple provides. I am planning to install my Apple trackpad as a peripheral, in fact. Using the machine as a tablet is interesting and sort of fun, but the limitations in Windows 10 don't make it worthwhile, and is still a little big. My main need is to use it for demonstrations in business meetings, and that works well. I think the new Surface Laptop would probably have been a better choice for me, but I guess I will now wait a couple years until this machine gets old before I find out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Exactly What I Wanted

    Posted
    Jamey2235
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    debated long and hard between the Surface Pro and the Surface Book, and the Pro won out for a few reasons. Primarily I already have a laptop that I carry around for work, and having a second "laptop" with the Surface Book limited the portability. The Surface Pro can slip into my camera bag, a small book bag or carry on, and is very convenient for a plane, bus or train . Minus the type pad, the screen size is perfect for hand held operations, and using like an e-reader. It is closer in size to a magazine than the screen of the Surface Book, and gives you the true tablet feel, but with a fully featured OS. As sexy as the Surface Book is, really feel that I got more bang for the buck with the Surface Pro. The additional pro's: - Nice battery life, don't feel like I always have to leave it plugged in. - Surface pen feels very natural, nice for taking notes. - Removable Type Pad, easily converts to tablet, Type Cover can also be attached upside down and folded back, leaving the keyboard concealed. A few small cons: - The beauty of the screen is diminished by nearly 1/2" black bezel around the edge. Not sure why MS has not done a fully edge to edge design. - Depending on your feelings about Windows10, you may not like some of the features, especially never being able to close the Cortana search bar. (But you can shut off many of the Cortana features.) - Magnetic Surface Pen is easily bumped off in a bag, nice for when its sitting on your desk. This is remedied with many of the cases that have a holder for the Surface Pen. I recommend the Kensington Black Belt series, which I was not able to get at my local Best Buy. Doesn't add much profile to the unit, does not interfere with the kick stand and allows full range of motion for the type cover, and has a nice firm slot for the pen on the side. Don't let the lack of a 5th star sway you away from this purchase. There are very few items of this nature that I will give a 100% rating to. If it was out of 10 stars, it would be 9, if it was out of 100, it would be 95!

    I would recommend this to a friend